3. Physically face towards and pay attention to
the speaker.
Listen for and verbally confirm the speaker's
intent or purpose.
Confirm the content of the speaker(the
who, what, where, when, why and how).
Clarify the degree of importance of the request
to the speaker. What is the reason, need or
urgency of the request.
4. Minimize or remove any barriers to communication that may affect their
effectiveness.
Recognize the level of emotion demonstrated by the speaker. (EQ LEVEL)
Indicate the level of response they will be able to provide.
Show that you are an active listener non-verbally also by keeping regular
eye contact or by using some receptive utterances like “hmm…” or
“ahaan….” or “un-hun….”
5. • Daydreaming
• Preparing our response ahead of time
•Thinking about other people, places or things
• Judging the speaker
6. 1. Increase your listening span :
• Try t o resi st t he t empt at i on t o
i nt errupt
• I f you don’t get t he whol e message
, ask t he speaker t o repeat what
t hey sai d. .
7. 2. Take time to listen :
• Don’t put l i mi t at i ons on your l i st eni ng
t i me.
3. Listen between the lines :
• Don’t j ust l i st en what i s bei ng sai d.
• Try t o underst and t he at t i t udes , needs
, mot i ves of t he words.
8. 4. Give your full attention :
Noddi ng or i nt erj ect i ng occasi onal l y t o
cl ari f y t he poi nt s .
5. Listen for ideas:
A good l i st ener makes an ef f ort t o
underst and what t he f act s add up t o.
9. 6. Restate the message :
When you are sure t hat speaker has
f i ni shed , rest at e t he mai n poi nt s.
I t al so gi ves t he speaker assurance
t hat t he message has been recei ved.
10. 7. Don’t monopolize :
Resi st t he urge t o f eel t hat you know
everyt hi ng about a si t uat i on.
Be open t o new i deas & al l ow t he
speaker t o have hi s or her say.
