1. QMR LABS
PRODUCT & SERVICE OFFERINGS IN
TECHNOLOGY ENABLED FACTORY OPERATIONS
MANAGEMENT SYSTEM FOR THE FOOD
PROCESSING INDUSTRY
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Prepared by: Susmita Pandey
QMR Labs
1 MR Labs
Improving on Improvements ….
2. QMR LABS: AN INTRODUCTION
QMR LABS
• Over Five years of Operations, with offices in Mumbai & Delhi
• Solution Offering - IT Products & allied Services for Food Manufacturing
Systems , focused on Operational Excellence
• Rich Pedigreed Founding Team with Expertise in Manufacturing
Systems – Design & Execution
• Domain Expertise in generating Operational Excellence in Food
Production Systems
• Implemented Plant Operations Management Systems for global Food
Companies, including
• OSI Group - largest supplier for McDonalds
• BMF - largest Turkey Processing company in Europe
• Implemented Best Practices for Large Food Manufacturing companies
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Prepared by: Susmita Pandey
QMR Labs
2 MR Labs
Improving on Improvements ….
3. QMR LABS: THE TEAM AT THE TOP
A. Mr. Birendra Bisht B. Ms. Susmita Pandey
Founder & CEO, QMR Labs Co-founder & Head – Sales & BD
• Academics • Academics
B.Tech., IIT – Kanpur B. Pharm, BIT – MESRA
PGDM, IIM – Lucknow PGDM, XIMB
• Corporate Experience • Corporate Experience
Technical Controlling, Thyssen Krupp Product Management – Private
AG (Europe) Labels at Reliance Retail
Managed Projects with L&T, Siemens Business Development, ICICI
AG, and several others Lombard
C. Mr. R.N Pandey
Advisor, QMR Labs
• Academics
B.Tech., IIT – BHU
• Corporate Experience
Ex-ED (Operations) at SAIL India
QMR Labs has more than 50 Man-years of Experience in Manufacturing Systems
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Prepared by: Susmita Pandey
QMR Labs
3 MR Labs
Improving on Improvements ….
4. QMR LABS: KEY COMPETENCIES
FACTORY
FOOD INDUSTRY TECHNOLOGY
OPERATIONS
EXPERTISE EXPERTISE
EXPERTISE
Implemented Portfolio of IT More than 50 Man-
Business Solutions Products & Solutions, years of Plant
for large, Global Food specific to Food Operations Expertise
Companies Industry
Hands-on experience Rich Domain Expertise
Implementing Best Pool of Technically in Plant Operations,
Practices in Food Competent Human Technical Controlling
Industry Resources & Supply Chain
QMR Labs has rich, In-house Expertise in the Food Industry, & Manufacturing
Systems & Technology, having Implemented multiple IT-enabled Shop-floor
Optimisation Systems with global Food Companies
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Prepared by: Susmita Pandey
QMR Labs
4 MR Labs
Improving on Improvements ….
5. QMR LABS: RECENT ACHIEVEMENTS
Featured in the List of TOP 30 YOUNG ENTREPRENEURS by Business World,
2010
Successful Design & Implementation of a highly complex APO* System for
Bernard Matthew Farms - the largest Meat Processing company in Europe,
out competing global leader systems - INFOR
Our Founder, Mr. Birendra Bisht has been chronicled in the latest Crossword
Best-seller – THE FRESH BREW, that features top 25 Entrepreneurs from IIM-
Lucknow
Widely appreciated by Andhra Pradesh Government for design of a robust
QUEING SYSTEM for Tirupati Devasthanam
* Advanced Planning & Optimsation System
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Prepared by: Susmita Pandey
QMR Labs
5 MR Labs
Improving on Improvements ….
6. QMR LABS: OUR CLIENTELE
QMR LABS: Partnering with the Best and Most Reputed Clients in their
Performance Improvement Challenges
FOOD INDUSTRY NON FOOD PROCESSING CLIENTS
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Prepared by: Susmita Pandey
QMR Labs
6 MR Labs
Improving on Improvements ….
8. Q-TECH: AN INTRODUCTION
Q-TECH – QMR Labs’ In-house developed, Proprietary IT-enabled Shop-floor
Operations Optimization System ….
Q-TECH - THE SHOP FLOOR OPERATIONS MANAGEMENT SYSTEM
• IT-enabled System that integrates all Factory Operations inside the
Plant
• Built after extensive research on & Solution Implementations of
Global Best Practices in the Food Industry
• Generates significant improvements in key Production Performance
Metrics (KPIs)
• Generates Sustainable Operations Excellence
… with emphasis on Plant Operations Management, including Structured Data
Capture, Performance Analysis and Decision-support
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Prepared by: Susmita Pandey
QMR Labs
8 MR Labs
Improving on Improvements ….
9. Q-TECH : TECHNOLOGY PLATFORM
Q-TECH - MODULES
ALLIED
PLANT OPERATIONS MANAGEMENT SYSTEM SERVICES
MATERIAL
RECEIVING &
ISSUANCES
PROCESS
FOOD SAFETY PRODUCTIO IMPROVEMENTS
AUDITS N PROCESS
Q-
STATISTICAL TECH QUALITY
PROCESS MANUFACTURING
CONTROLLING ASSURANCE
ANALYTICS
TOTAL
PRODUCTIVE
MAINTENANCE
(TPM)
EMPLOYEE
• Improved Plant Performance Metrics TRAINING
BENEFITS • Improved Product / Process Quality
• Co-ordinated Supply Chain Performance
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Prepared by: Susmita Pandey
QMR Labs
9 MR Labs
Improving on Improvements ….
10. Q-TECH: BUSINESS BENEFITS
• Improved Factory Yield
IMPROVED FACTORY • Higher Plant Availability & Throughput
PERFORMANCE • Improved Resource & System Productivity
• Process Controlling
QUALITY SYSTEM • Better Product Quality
• Supply Chain Quality Focus
• Better Co-ordinated Supply Chain Performance
OPERATIONS • Improved Customer Servicing
IMPROVEMENT • Improved Visibility of System Performance
• Minimizes Process Gaps
LEAN OPERATIONS • Avoids Process Duplications
• Tracks Improvement Projects - Progress & Impact,
PROJECT real-time
CONTROLLING • Gives the actual ROI for Improvement Projects
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Prepared by: Susmita Pandey
QMR Labs
10 MR Labs
Improving on Improvements ….
11. Q-TECH: BUSINESS BENEFITS (contd.)
INTELLIGENT • Analytical Reports on Key System Metrics -
REPORTING Productivity, Availability, Utilisation, Quality, etc.
CENTRALISED DATA • Traces any Lot, Batch, Resource, Asset for all
REPOSITORY details in the Production Process
• Minimises Time Losses from Manual Reporting &
OFFICE PRODUCTIVITY Analysis
• More Competent & Motivated Labour Force
INTANGIBLE • Improved Resource Utilisation for core
BUSINESS BENEFITS Production activities
Q-TECH brings real benefits to Companies in terms of improved Production
Performance and sustainable Operational Excellence
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Prepared by: Susmita Pandey
QMR Labs
11 MR Labs
Improving on Improvements ….
12. Q-TECH: SERVICE OFFERING & DELIVERY MODEL
Q-TECH IMPLEMENTATION OPTIONS
Q-TECH: • LICENSING MODEL
• HOSTED (SOFTWARE- AS-A-SERVICE) MODEL
SERVICE PROPOSITION
LICENSING MODEL
PROCESS OPTIMIZATION
• Q-TECH INSTALLED ON CLIENT SERVER
• REMOTE/ON-SITE PRODUCT SUPPORT FOR GO-
CUSTOMISATION & LIVE / IMPLEMENTATION PHASE
• ANNUAL MAINTENANCE CONTRACT FOR
IMPLEMENTATION REMOTE/ON-SITE PRODUCT SUPPORT IN THE
POST-IMPLEMENTATION PHASE
COMPETENCY DEVELOPMENT
HOSTED (SAAS) MODEL
PRODUCT HOSTING & • Q-TECH HOSTED BY QMR LABS
DATABASE ADMINISTRATION • Q-TECH RELEASED TO CLIENT IN THE BETA LIVE
PHASE, WITH REMOTE PRODUCT SUPPORT
PRODUCT SUPPORT & • DATABASE MANAGEMENT & PRODUCT
MAINTENANCE MANAGED BY QMR LABS ON A
MAINTENANCE MONTHLY BASIS
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Prepared by: Susmita Pandey
QMR Labs
12 MR Labs
Improving on Improvements ….
13. Q-TECH: A CASE STUDY
Q-TECH - PLANT OPERATIONS MANAGEMENT SYSTEM
CLIENT
• Shop-floor Operations Management System, that integrates all
• Indian Subsidiary of a global Factory Processes
Food Processing Company • Models all Factory Processes from Material Receiving Stage to
Finished Goods Dispatch
• Biggest Supplier to McDonalds • Analytical Tools to identify key parameters for Ops. Improvement
• Multiple Production Lines • Root Cause Analysis & Project Management features to support
spread across the country progression towards Operations Excellence Goal
• Analytical Reports for instant visibility on key Performance
• Wide Product Range Metrics,
BUSINESS CASE BENEFITS
• Achieve instant visibility on critical
Factory Performance Metrics • Instant Visibility of critical Performance Metrics such as
• Reduce Turn-around Time on Plant Factory Yield, Availability, and their Root-Cause Analysis
Performance Reporting to a day • Reduced TAT on Plant Performance Reporting from over 10
• Reduce Turn-around Time for Man-days to Instant Reporting
Customer Complaints handling to less • Reduced Turn-around Time on Customer Complaints
than a day handling from more than 3 days to about 10 minutes
• Achieve Suppliers’ Benchmarking on • Supplier’s Benchmarking on Product & Process Quality
their Product & Process Quality • Material Accounting throughout the Production System
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Prepared by: Susmita Pandey
QMR Labs
13 MR Labs
Improving on Improvements ….
14. Q-TECH – MANUFACTURING ANALYTICS FRAMEWORK
Q-TECH is supported by our World-Class Manufacturing Analytics framework for Operations
Excellence …
PROJECT
STRUCTURED PROCESS DATA DECISION ROI
EXECUTION &
DATA CAPTURE ANALYSIS SUPPORT CALCULATION
TRACKING
PARETO /
EFFORTS & TRACK KEY
TRENDS / SPC EFFORT SPENT
BENEFITS PARAMETERS
/ ROOT CAUSE
ANALYSIS / … ESTIMATION
BENEFITS
IDENTIFY ROI GENERATED
IMPROVEMENT SIMULATION
PROJECT SELECTION OF
OPTIONS PROJECTS ROI
REPORTING
… through which clients achieve tremendous boost in their Factory Performance metrics
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Prepared by: Susmita Pandey
QMR Labs
14 MR Labs
Improving on Improvements ….
