This document outlines basic etiquette and expectations for work. It emphasizes the importance of proper attire such as business formals and grooming. Specific dos and don'ts are provided for clothing, including recommendations for shirts, pants, belts, shoes and avoiding certain casual items. Work etiquette is also discussed, stressing the importance of punctuality, regular doctor visits, and being prepared with information on products and competitors. Additional tips include waiting politely in halls, following doctor schedules, showing courtesy to others, and safety while driving. The document encourages diligent work and avoiding procrastination.

1. BASIC ETIQUETTE AND
EXPECTATIONS

2. ETIQUETTE....?
• It is defined as good behaviour .
• Makes you a cultured individual who leaves
his mark wherever he goes.

3. ETIQUETTE
• Simple meaning is “Discipline”
• Discipline in behaviour, attitude, attire,
approach, punctuality, commitment etc.....
• Must needed in both professional and
personal life

4. ATTIRE
• Appearance – Business formals
• Trimmed haircut
• Well groomed and nail cut
• Pleasant smile
FEEL CONFIDENCE.......

5. ATTIRE
Business formals

6. ATTIRE – DO’S
• Light colour Shirt – Plain, Fine lines, Thin lines,
Very small checkers.
• Formal Pant (Dark)
• Crisply ironed
• Socks – use one pair of washed socks per
day(Matched with dress)
• Formal Belt and Watch

7. ATTIRE

8. ATTIRE

9. ATTIRE

10. ATTIRE

12. FORMAL SHOE

13. FORMAL BELT

14. FORMAL BELT

15. ATTIRE
• Please use one pair of WASHED socks per day
• No sports socks
• Wear black shoes (Polish daily)
• Use mild perfume only (if you use)

16. ATTIRE – DONT’S
• Strictly no party/shining/casual shirts
(Multi pockets, logo, printed)
• No casual pants ( looks like jeans)
• No white socks/damaged socks
• No sports watch
• No casual belt buckles ( Gun, bike, heart, skull
etc..)

17. ATTIRE – DONT’S
• Strictly No black shirt
• don’t keep sunglass in casual manner
• Don’t wired

18. ALWAYS BE POSITIVE
• Attitude is everything
• Think positive, Be positive
• Because..................

20. MOST IMPORTANT VALUE

21. WORK ETIQUETTE
• Coverage A1*3, A2*2, A3*1(A3, if you have)
• Right frequency, minimum call average 11
MUST
• San e force – call by call reporting MUST
• On time -TP, Sales detail, Bi-monthly, Coverage
and PPT
• Right input to Right drs
• Detailing as per Transaction

22. WORK ETIQUETTE
• Detailing is a skill mastered only with practice.
• Please practice
• Regular visit of chemists (Before meeting drs)
• RCPA – Competitors knowledge
• Rx demand
• Keep input/PS/LBL ready before entering drs
chamber

23. WORK ETIQUETTE
• Keep LBL and VC clean and neat
• Keep your work bag clean and neat

24. While Waiting

25. WAITING HALL
• Give seat to patients
• Don’t occupy seats with work bag, helmet,
sample bag
• Don’t argue with clinic staffs
• Keep quiet, it is not a place to chat with other
reps
• Remember you are under CCTV surveilance

26. DRS TIMINGS
• For day specific calls, Visit doctors in their
specific day,time allotted for reps.
• Don’t irritate them by visiting in other days.
• Wish them on their birthday/anniversary with
fruits or sweets

27. BE CAREFUL
• Remember, doctors very clever
• HQ, Ex or Out station doctors, don’t enter
date of visit without meeting (Esp. when not
even met once)
• Hope you understand

28. COURTESY
• If some one calls and you missed, please call
them
• If not immediately, please text them
• Remember nobody is going to call without a
purpose

29. WHILE DRIVING
• Wear helmet
• Ensure that side mirrors are proper
• Don’t wired
• Check fuel levels, not only in work, for
personal work also......!!!!?

30. ROB or POB?
• Always carry order book in work bag
• Follow up with stockist, sales man and chemist
• Ensure supply

31. MUST KNOW
• Our brands contents with strength
• MRP, PTR, NRV
• Indication, punch line, USP, dosage
• Minimum 6 competitors name with company
for each brand

32. MUST DO
• Work... Work... Work...
• Exceed and earn incentives
• NLP achievement
• Follow our SOP.

33. DON’T POSTPONE
• Now or Never: Do it now
• If you postpone, you fail
• Only lazy creatures postpone
• Only stupid fools postpone
Please don’t postpone your work,
because..............