8. • Culture is changing, we are changing
• Users expect:
• Exactly what they need
• When they need it
• How they need it
• With a minimum of effort, or…
• …no effort at all
• Shiny, minimal interfaces are used day in, day out
• 20th
century culture in the 21st
century
9.
10. ▪ Easy, clear search options
▪ Minimal search results with pertinent information in a quickly
digestible format
▪ Universal icons, design conventions and cues
▪ Contextual information when and where it’s needed
▪ Use the patron’s existing ability, expectation, intuition, and knowledge
to your advantage
▪ Give them a tool they know how to use, not a tool you have to teach
them to use
▪ Change the tool – do not try to change the patron
11. ▪Knows what they want to find
before searching for it
▪Searches exclusively – has
the ability to construct a
search before submitting it
▪Do not know what they want
to find
▪Searches inclusively – hopes
to find something and narrow
down afterwards
Librarian Patron
12. The OPAC of 2025The OPAC of 2025
The OPAC of next Tuesday