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WHY DO PEOPLE SHARE?
Hong Qu
February 3, 2012
Upriser team retreat
Thursday, February 2, 2012
Topics
Psychology theory
Academic and industry research
Content pattern recognition
Next steps for Product and UX
Thursday, February 2, 2012
Socio-technical system
Actors
Activities
Goals (objective)
Scenarios
Context (in situ)
Behavior norms
Activity Theory in Wikipedia
Thursday, February 2, 2012
Maslow's hierarchy of needs
Thursday, February 2, 2012
What do people share?
Thursday, February 2, 2012
What do people share?
News
Emotional state or mood
Photos
Family
Opinions
Possessions
Location
Thursday, February 2, 2012
What do people share?
News
Emotional state or mood
Photos
Family
Opinions
Possessions
Location
Inspiration
Professional expertise
Affirmation
Learned something new
Funny
Activity
Games
Thursday, February 2, 2012
Thursday, February 2, 2012
What motivates sharing?
to bring valuable and entertaining content to others
to define ourselves to others
to keep in touch with weak ties we don’t see
to grow and nourish relationships
to evangelize causes or brands
to get people to organize to affect an outcome
Thursday, February 2, 2012
Sharing feedback loop
Ambient telepresence (feeling of being near using technology)
Recipient becomes sender becomes recipient
Reciprocate
Light-weight interactions (like, comment)
Positive reinforcement
Thursday, February 2, 2012
Active vs Passive Sharing
Foursquare
Instagram
Twitter
Spotify
Washington Post Social Reader
Facebook games
Thursday, February 2, 2012
Sense of Agency and Urgency
Affect outcome (my vote counts)
Getting more people to vote with me counts even more
Control the message
Uplifting impact on recipient’s mood
Must have a sense of urgency
Thursday, February 2, 2012
Why people don’t share
Thursday, February 2, 2012
Why people don’t share
Privacy
Unknown audience
Exposing yourself to
judgement
Don’t feel a sense of control
Construction different
identities for different groups
of friends
Thursday, February 2, 2012
Why people don’t share
Privacy
Unknown audience
Exposing yourself to
judgement
Don’t feel a sense of control
Construction different
identities for different groups
of friends
Like to consume guilty
pleasures, but don’t want
anyone to know
Self censoring
Socially awkwardness to
bring up controversial issues
Cannot unshare
Easy to copy and forward
Thursday, February 2, 2012
Research on emotion valence
Will You Be E-Mailing This Column? It’s Awesome
People preferred e-mailing articles with positive rather than negative themes, and they liked to send
long articles on intellectually challenging topics.
More emotional stories were more likely to be e-mailed
emotion of self-transcendence, a feeling of admiration and elevation in the face of something greater
than the self.
Sharing recipes or financial tips or medical advice makes sense according to classic economic utility
theory: I give you something of practical value in the hope that you’ll someday return the favor. There
can also be self-interested reasons for sharing surprising articles: I get to show off how well informed I
am by sending news that will shock you.
“Emotion in general leads to transmission, and awe is quite a strong emotion,” he said. “If I’ve
just read this story that changes the way I understand the world and myself, I want to talk to others
about what it means. I want to proselytize and share the feeling of awe. If you read the article and
feel the same emotion, it will bring us closer together.”
Thursday, February 2, 2012
Emotional valence
Viral Content: Why We Share Some Things and Not Others
Thursday, February 2, 2012
Hypothesis we can test
Brand and credibility of the source of the content
Controversial issues vs. safe issues
Jumping on the bandwagon effect vs. early discovery
User modified message vs. original message
Etc...
Thursday, February 2, 2012
UX Design Ideas
Personalize recommendations based on the emotional affect
Follow a source
Ways to get the recipient to learn about, trust, and share Upriser
Ways to enable self-organizing micro-communities
Thursday, February 2, 2012
References
Activity Theory
The Psychology of Sharing - NY Times Research
What Makes online Content Viral
Designing with Psychology in Mind
Presentation of Self in Everyday Life
Thursday, February 2, 2012

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Why people share

  • 1. WHY DO PEOPLE SHARE? Hong Qu February 3, 2012 Upriser team retreat Thursday, February 2, 2012
  • 2. Topics Psychology theory Academic and industry research Content pattern recognition Next steps for Product and UX Thursday, February 2, 2012
  • 3. Socio-technical system Actors Activities Goals (objective) Scenarios Context (in situ) Behavior norms Activity Theory in Wikipedia Thursday, February 2, 2012
  • 4. Maslow's hierarchy of needs Thursday, February 2, 2012
  • 5. What do people share? Thursday, February 2, 2012
  • 6. What do people share? News Emotional state or mood Photos Family Opinions Possessions Location Thursday, February 2, 2012
  • 7. What do people share? News Emotional state or mood Photos Family Opinions Possessions Location Inspiration Professional expertise Affirmation Learned something new Funny Activity Games Thursday, February 2, 2012
  • 9. What motivates sharing? to bring valuable and entertaining content to others to define ourselves to others to keep in touch with weak ties we don’t see to grow and nourish relationships to evangelize causes or brands to get people to organize to affect an outcome Thursday, February 2, 2012
  • 10. Sharing feedback loop Ambient telepresence (feeling of being near using technology) Recipient becomes sender becomes recipient Reciprocate Light-weight interactions (like, comment) Positive reinforcement Thursday, February 2, 2012
  • 11. Active vs Passive Sharing Foursquare Instagram Twitter Spotify Washington Post Social Reader Facebook games Thursday, February 2, 2012
  • 12. Sense of Agency and Urgency Affect outcome (my vote counts) Getting more people to vote with me counts even more Control the message Uplifting impact on recipient’s mood Must have a sense of urgency Thursday, February 2, 2012
  • 13. Why people don’t share Thursday, February 2, 2012
  • 14. Why people don’t share Privacy Unknown audience Exposing yourself to judgement Don’t feel a sense of control Construction different identities for different groups of friends Thursday, February 2, 2012
  • 15. Why people don’t share Privacy Unknown audience Exposing yourself to judgement Don’t feel a sense of control Construction different identities for different groups of friends Like to consume guilty pleasures, but don’t want anyone to know Self censoring Socially awkwardness to bring up controversial issues Cannot unshare Easy to copy and forward Thursday, February 2, 2012
  • 16. Research on emotion valence Will You Be E-Mailing This Column? It’s Awesome People preferred e-mailing articles with positive rather than negative themes, and they liked to send long articles on intellectually challenging topics. More emotional stories were more likely to be e-mailed emotion of self-transcendence, a feeling of admiration and elevation in the face of something greater than the self. Sharing recipes or financial tips or medical advice makes sense according to classic economic utility theory: I give you something of practical value in the hope that you’ll someday return the favor. There can also be self-interested reasons for sharing surprising articles: I get to show off how well informed I am by sending news that will shock you. “Emotion in general leads to transmission, and awe is quite a strong emotion,” he said. “If I’ve just read this story that changes the way I understand the world and myself, I want to talk to others about what it means. I want to proselytize and share the feeling of awe. If you read the article and feel the same emotion, it will bring us closer together.” Thursday, February 2, 2012
  • 17. Emotional valence Viral Content: Why We Share Some Things and Not Others Thursday, February 2, 2012
  • 18. Hypothesis we can test Brand and credibility of the source of the content Controversial issues vs. safe issues Jumping on the bandwagon effect vs. early discovery User modified message vs. original message Etc... Thursday, February 2, 2012
  • 19. UX Design Ideas Personalize recommendations based on the emotional affect Follow a source Ways to get the recipient to learn about, trust, and share Upriser Ways to enable self-organizing micro-communities Thursday, February 2, 2012
  • 20. References Activity Theory The Psychology of Sharing - NY Times Research What Makes online Content Viral Designing with Psychology in Mind Presentation of Self in Everyday Life Thursday, February 2, 2012