4. About TransSys
2010
ESTABLISHMENT
190+
CONSULTANTS
HQ
DUBAI
16
COUNTRIES
60+
CUSTOMERS
IDC
CHENNAI
Winner of the Coveted Specialized Oracle Applications Partner Award for 2013
across the ECEMEA Region by Oracle Corp
Winner of the 2014 SaaS Partner of the Year for ECEMEA-Africa Operations
5. About TransSys
Fast growing Oracle SI in ME
and Africa with specific focus
on transformational
outcomes
Innovative and mutually
win-win commercial
models
Well experienced set of
consultants carrying over 100+
Oracle implementations
experience in the region
Service offerings tailor-made
to suit individual
customer needs
6. What are we known for?
Agility Business outcome
focused IT initiatives
Win-Win innovative
commercial models
10. Customer Highlights Across Industries
Airlines
Banking & Financial
Services
Public Service &
Oil & Gas
Real Estate
Management
Mfg, Retail &
Distribution
Telco
11. Our Certifications and Awards
• TransSys development centre is ISO 9001:2008 certified for
our Quality Management Systems.
• TransSys is an Oracle Platinum Partner focused on the
Middle East ad Africa region
• Awarded 2013 Application Specialized Partner by Oracle
Corp across ECEMEA
• Awarded 2014 SaaS Partner of the Year by Oracle Corp
for African Operations
• 1st Regional SI to deploy multi pillar Fusion SaaS across Cx,
HCM, ERP and SCM across mutliple countries
13. Road towards Cx – Building Blocks
DIRECT IN-STORE PHONE WEB MOBILE SOCIAL FIELD SERVICE
CRM
Social
Applications
Analytical
Applications
Marketing &
loyalty
Customer
Service
Sales & Partner
management
Product Management/ Order capture
Downstream Systems
Marketing
Experience
Service
Experience
Sales
Experience
14. Our Customer Experience Transformation Pillars
Channel & Customer
Transformation
Branding, Marketing &
Campaign Management
Sales
Transformation
Service & Contact
Centers
Customer Analytics
Channel/ Customer Segmentation
Management
Channel Optimization
Multi-Channel
Integration
Advance Campaign Management
Marketing Offer Management
Marketing Resource Management
Marketing Investment
Optimization
Sales Force Effectiveness
Sales Automation Design
Incentive Compensation
Management
Territory Planning and
Management
Partner and Dealership
Relationship Management
Customer Center Effectiveness
Customer Center Architecture
Customer Center Consolidation
(I/O)
Field Service & Logistics
Customer Analytics & Dashboard
Targeting and Profiling
Real Time Marketing
Behavioral
Segmentation
Customer Experience Design
Customer Loyalty Management
Channel & Customer Profitability
(LTC)
Customer Centricity & Growth
Customer Routing Design
Self-service Management 360° Vision
15. Cx Accelerators
Best practice Cx Process Blue Print
Best Practice Cx Industry
Processes and
Application Functionalities
Mapping
CxM
Implementation
Implementation Templates Prebuilt Integration Components
17. Automation Vs Transformation
Automation Transformation
As Is Process
CRM
To be Process
CRM
Industry Best Practices Customer Centric Process
• Leverage industry experience
• Consider business dynamics
• Continuous improvement in process driving customer centricity
18. TransSMART™ Implementation Framework
TransSys Fusion Implementation model is aligned to
SaaS implementation framework and Oracle Unified
Methodology (OUM) and modified to achieve rapid
delivery of solution thru adoption of embedded
practices.
TransSys SaaS Model Adoption for Rapid
Transformation (TransSMART) is our way of
delivering Fusion SaaS solutions that helps
customers achieve faster and consistent results
and
enable the users to experience the user
friendly solutions quicker than conventional
automation driven implementations.
Successful and Rapid Fusion Apps Deployment
SaaS Model
Rapid
Deployment
CRP Driven
TransSMART™ Implementation Framework
Adopt & Adapt
19. Rapid Start
1. Customer fills out
Questionnaires & Data Sheets
2. We configure the system
according to Questionnaires
3. In facilitated
workshops
adjustments are
discussed
4. Data is
uploaded, training
performed,
integration
established and
the system goes
live
20. Fixed Scope Offerings (FSO)
• Out of the Box
• Best(Leading) Practice
• Customers that prefer rapid time
• Fixed Cost
• Pre-approved scope and effort
• FSO acts as a baseline Fixed scope approach for quick activation
of ‘essential’ functionality
Delivery of a fully provisioned and
working system in a rapid timeframe
21. Fixed Scope Offerings - Key Features
ORACLE
CLOUD SERVICEs
KEY FEATURES
• Rapid activation of service
• Configuration of defined scope
• Fully provisioned & working system
KEY BENEFITS
•Faster Deployment – ‘essential’ functions
•Lower costs – faster time to value
22. Fixed Scope Offerings are just the beginning
Fixed Scope Offering
Activate core services
“Tailored Implementation”
Adoption of additional services
Release 1 Release 2 Release 3
• Adoption of new functions
• Extension of integrations
•Essential ‘core’ functions
•Content & data
• Integrations
LIVE
Land and Expand !
Release 4
Keep the solutions simple Weeks not Months !
!
23. Our Unique Value Proposition
• Unique Accelerator based Delivery Methodology driving quick wins based on Packaged Enabled Transformation
• Team has overall Experience of 15+ Cx Transformations cross industries and have adopted the key learnings in our delivery approach
to avoid any Pitfalls
• User Adoption is an inherent part of our Cx Journey
• Experience across all delivery models (On-Premise, Cloud & Hybrid) to offer the best advise to our Prospects, Partners and
Customers
• Deep Understanding of Cx processes and Industry Best Practices in Cx
• Packaged Cx Implementation Offerings aligned to customer business need
• SMART (Strategy, Measurement, Alignment, Results and Technology) Based Cx Delivery Model
• Transformation part of our DNA
• Part of Oracle SaaS Partner Advisory Board and strong links to Oracle Product Mgmt teams
24. Case Studies
MASDAR
Semi government energy company in MiddleEast
Apps: Fusion CRM – Marketing, Customer Hub, Sales
• Marketing platform for campaign management in less than 5 weeks
• Consolidate customer data in single location to get customer 360 degree view
• Execute campaign quickly. Targeted campaigns increased brand value
• End to end Lead management and ability to book and create lease for the
property through seamless integration with Oracle Property manager
25. Case Studies
DELTA PARTNERS
LEADING TELCO AND MEDIA CONSULTING COMPANY
APPS: FUSION CRM – SALES FORCE AUTOMATION
• Sales platform for managing opportunities in less than 6 weeks
• Application for fully configured to meet the typical requirements of Professional
Services
• Application provide full insight of the resources requirements and opportunity
status
26. Transformation Underway
Top airline in Africa
Apps: Oracle Sales, Service and Marketing Cloud
• Map Cx journey
• Align towards organization objectives and priorities
• Develop strategy CxM implementation roadmap
• Implement key pillar of oracle CxM cloud applications
Top airline in Africa
