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RESUME
PremKumar.R
No 281, Shri MunishwaraNilaya
17 TH Main, 15 TH Cross Email Id: suhasprem143@gmail.com
WilsonGarden,Bangalore 560027. Mobile:(+91)9611982983
Objectives
 To pursue a professionallysatisfyinggrowthandchallengingcareer.Seekingaqualityenvironment
where myknowledgecanbe sharedand enrichedforthe growthof the organizationandself.
Summary of Experience
 1.5 yearsexperience inthe fieldof Mobile Device Management andExchange Server.where Planning,
Implementation,Administrationandtroubleshootingare involvedwithmultipleplatformsof OSviz.,
MicrosoftWindowsXP ,Windows7,Windows8,Windows Server2003,WindowsServer2008, Windows
Server2012,Microsoft Exchange Server2007,2010,2013 and SQL Server2008.
Expertise
 BlackberryEnterprise Server
 MDM ( Mobileiron,Airwatch,GoodMobile )
 Exchange Server
Training Attended
 Blackberry Enterprise Server 5.0.4 Providedby Research Motion.
 Blackberry Enterprise Server 10.0 Provided by Research Motion.
 Blackberry Enterprise Server 10.2.1 Providedby ResearchMotion.
Work Experience
Company:Wipro Info Tech, Bangalore from 8th NOV 2014 to till date.
Designation:DeploymentEngineer- ServerManagement.
Client: Bharti Airtel Ltd.
Job Responsibilities
 Administrating and troubleshooting different MDM solutions.
 Haldling Active Sync with Exchange 2010 related issues.
 Managing user accounts and giving share & security level permissions.

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 Responsible to install, set up, maintain MDM products accordingly as per the
requirement.
 Responsible for BES, Mobile Iron, Airwatch & GOOD for enterprise server related issues
and enterprise activation.
 Responsible for maintaining the company strategy like designing, implementing and
maintenance of enterprise network components.
 Responsible to monitor whether all the components are available for successful
communication.
 Managing data base of server & creating new users accounts.
 Responsible for SQL Server related issue,managing,upgration and data base backup.
 Responsible for Escalation of technical issues related with BlackBerry such as E-Mails
access related problems.
 Responsible for Escalated technical issue, Operating System, Software Upgradation and
Blackberry application related Issues.
 Responsible for Technical support on devices BlackBerry, iOS, Android and Windows
platform.
 Handling a team of 10 engineer in Karnataka, Analysis on Weekly and monthly Call Reports
for All Field Engineers, Responsible for SRs closure as per the TAT with the help of Call Co-
ordinator .
 Responsible forManaging the Engineers at Remote Locations across Karnataka,
Documentation on Products and Developing Teams’ knowledge base, Proactive Visit to
Remote Locations to Update Teams Knowledgebase.
Company: Airtel BPO HGSL Ltd, Chennai from DEC 2009 To JUNE 2010.
Designation:CRM (CustomerService).
 Handling incoming calls of customer’s related to their issues, complaints and requests.
 Giving information regarding Internet access through mobile.
 Handling Escalated technical issues related with internet connectivity from mobile internet to
computer.
Company: LPSC ISRO, Banglore from SEP 2010 To SEP 2011.
Designation : Technical Apprentees.
 Data Acquisition.
 Designingcircuitsfortestingparameters.
 Troubleshootingthe systemissues.
 Preparingreport.
 Involvdinmonitoringthe sattilitethrusterstesting.

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Academic:
 Bachelor of EngineeringinElectronics & Communication from Vishveshwarya
Technological Universityfrom2011 to 2014.
 Diploma in Electronics& Communicationfrom Siddaganga PolytectnicTumkur
from2006 to 2009 DEC.
System Exposure:.
 OperatingSystem : Windows2000, XP,WindowsServer2003, WindowsVista,
Windows7, WindowsServer2008, Windows8, Windows
Server2012
 Desktop Support : MaintainingHardware,MaintainOutlookExpress6.0,Microsoft
Outlook20003, 2007, 2010&2013, FamiliarwithDataSecurity,
Group Policy,Backup,UserProfiles,Remote Support,OS
Troubleshooting,ApplicationTroubleshooting&Outlook
Troubleshooting.
Assets
 Hardworking,Self confident,meetsdeadlinesontaskentrustedandample analyzingcapacity.
 TakesInitiative andnoadditional directionsare requiredonce workisexplainedandassigned.
Hobbies
 Software Collection .
 Playingcricket,vollyball.
Personal Information
FathersName : Mr. Ramakrishnaiah
Material status : Single.
Date of Birth : 01-04-1989
LanguagesKnown : English,Hindi and Kannada.
- Prem Kumar.R