AHS 626: SUPERVISION AND MANAGEMENT IN HEALTH PROFESSIONS HEALTHCARE MANAGER INTERVIEW Background This activity is designed to provide you with the opportunity to speak to a healthcare manager to learn more about his or her job duties while integrating the topics related to healthcare management throughout the semester. Successful completion of this assignment requires students to locate an individual who has been working as a healthcare manager for a minimum of six months. Students will compose interview questions and conduct the interview. The information provided by the healthcare manager will be used to compare and contrast his or her experience to the information provided in the class. The output will be a unique paper of no fewer than five pages. Learning objectives Upon completion of this assignment, students will be able to: • Develop and utilize interview questions to effectively communicate with a healthcare manager. • Apply course materials covering healthcare management concepts to a real-life situation. • Analyze personal feelings about the roles and responsibilities of healthcare managers. The learning objectives align with the following course objective: CLO18: Analyze and report the lived experience of management in the healthcare sector Additionally, depending on the questions that the student chooses to ask, the following course objectives may align with this assignment: CLO1: Describe the contemporary healthcare environment from the perspective of a manager CLO2: Identify specific strategies for dealing with organizational change and the manager's role as change agent CLO3: Analyze the phases of the organizational life cycle that reflect major changes and relate these to the functions of the manager CLO4: Identify the styles of leadership, their characteristics, and the circumstances under which they are applied CLO5: Define the management functions of planning and decision making CLO6: Define the basic management function of organizing and identifying the steps in the organizing process CLO7: Describe the role and activities of the professional practitioner as consultant CLO8: Differentiate among committee types, their general purpose, and recommended guidelines CLO9: Explain the basic revenue cycle, steps in the budget cycle, and requirements of successful budgeting CLO10: Identify the components of employee training programs CLO11: Differentiate between adaptation and motivation, explain proper disciplinary action, and demonstrate how to address conflict constructively CLO12: Explain the manager's critical role in fostering, enhancing, and improving interpersonal communication CLO13: Describe the fundamentals of formal and informal organizational communication CLO14: Identify the essential elements of comprehensive management documents, including the strategic plan, annual report, executive summaries, and project proposals CLO15: Define the management fun.

1. AHS 626: SUPERVISION AND MANAGEMENT IN HEALTH
PROFESSIONS
HEALTHCARE MANAGER INTERVIEW
Background
This activity is designed to provide you with the opportunity to
speak to a healthcare manager
to learn more about his or her job duties while integrating the
topics related to healthcare
management throughout the semester. Successful completion of
this assignment requires
students to locate an individual who has been working as a
healthcare manager for a minimum
of six months. Students will compose interview questions and
conduct the interview. The
information provided by the healthcare manager will be used to
compare and contrast his or
her experience to the information provided in the class. The
output will be a unique paper of no
fewer than five pages.
Learning objectives
Upon completion of this assignment, students will be able to:
• Develop and utilize interview questions to effectively
communicate with a healthcare
manager.
• Apply course materials covering healthcare management
concepts to a real-life

2. situation.
• Analyze personal feelings about the roles and responsibilities
of healthcare managers.
The learning objectives align with the following course
objective:
CLO18: Analyze and report the lived experience of management
in the healthcare sector
Additionally, depending on the questions that the student
chooses to ask, the following course
objectives may align with this assignment:
CLO1: Describe the contemporary healthcare environment from
the perspective of a manager
CLO2: Identify specific strategies for dealing with
organizational change and the manager's role
as change agent
CLO3: Analyze the phases of the organizational life cycle that
reflect major changes and relate
these to the functions of the manager
CLO4: Identify the styles of leadership, their characteristics,
and the circumstances under which
they are applied
CLO5: Define the management functions of planning and
decision making
CLO6: Define the basic management function of organizing and
identifying the steps in the
organizing process
CLO7: Describe the role and activities of the professional
practitioner as consultant
CLO8: Differentiate among committee types, their general
purpose, and recommended
guidelines

3. CLO9: Explain the basic revenue cycle, steps in the budget
cycle, and requirements of successful
budgeting
CLO10: Identify the components of employee training programs
CLO11: Differentiate between adaptation and motivation,
explain proper disciplinary action,
and demonstrate how to address conflict constructively
CLO12: Explain the manager's critical role in fostering,
enhancing, and improving interpersonal
communication
CLO13: Describe the fundamentals of formal and informal
organizational communication
CLO14: Identify the essential elements of comprehensive
management documents, including
the strategic plan, annual report, executive summaries, and
project proposals
CLO15: Define the management functions of quality
improvement and controlling
CLO16: Outline the functions of human resources and indicate
how these relate to the role of
the manager
CLO17: Discuss the dual role of the health professional working
as a manager
Resources needed to complete this assignment
To complete this assignment, you will need to use the following
resources:
• Access to an individual to interview
• Access to all course materials (textbook, lecture PowerPoint
files, videos, etc.)
• Microsoft Word

4. • An Internet connection (if access to the Purdue Owl site is
needed)
Grading information
This assignment is worth up to 100 points. A rubric is included
in the instructions for your use.
Students are encouraged to submit drafts to the instructor for
feedback and corrections. All
submitted drafts will be carefully reviewed and returned
ungraded with suggestions for
improvement. Only the final version will be submitted to the
course dropbox and reviewed for
a grade. Once the paper has been graded, changes may not be
submitted.
Directions
Part 1:
Interview an individual who has held the role of manager in a
healthcare setting for a minimum
of six months. Students may wish to interview an individual at
their current workplace or
choose an individual who works in a setting where he or she
may wish to obtain employment in
the future.
Before conducting the interview, students should compose a list
of questions to ask. Use the
contents of the textbook as well as weekly resources for ideas
for question development. A
discussion board has been created for student and instructor
feedback of interview questions –
students are strongly encouraged to use this resource prior to
conducting the interview. The
following questions may be incorporated into the interview, but

5. the student must also write at
least two unique questions:
a. What are your duties in a typical week (or month)?
b. How many people do you supervise?
c. What aspects of your job do you like the best?
d. What aspects of your job do you like the least?
e. Do you have advice for a student who hopes to enter your
profession?
f. Where do you see yourself in five years?
g. What trends to you foresee (e.g., maybe more geriatrics,
collaborative agreements
with other services, etc.)?
Urge your participant to be as descriptive and specific as
possible about his or her experiences
and opinions. Do not be satisfied with generalizations such as
“I am in charge of the budget.”
Be like a reporter and probe for concrete details, (e.g. “What
parts of the budget are you in
charge of?” or “What do you have to do to prepare your
budget?”) The more details you get
during the interview, the better your paper will be. Ask follow-
up questions and probe more
deeply when appropriate. Do not settle for just quick, patented
answers.
Part 2:
Use the materials from Part 1 to write a paper that contains the
following elements:

6. • Title page: Include the title of project, class name, class
number, your full name, and
date.
• Introduction: Begin with the first name of the person that you
interviewed and a
description of the person (e.g., title, place of employment,
length in the job, etc.).
Provide a brief explanation as to why you chose this person to
interview. Perhaps you
work with this person, or he/she holds a job that is similar to
what you hope to have in
the future. The introduction should set the stage for the
discussion, providing as much
information as necessary to help the reader understand the
context of the interview.
• Discussion: This is the body of the paper, and should include
as much detail as necessary
to provide the following information:
o A description of the person’s day-to-day job duties: Provide
information taken
from the interview to describe the person’s job in detail. Include
a discussion of
opportunities and challenges posed by the person’s job duties,
social and work
culture, and other work-related factors. Do not simply copy and
paste the
interview. This portion of the paper should include numerous
quotes and
personal reflections.
o Integration of course materials: Utilize materials that have
been covered in the
course in the discussion. You may use the textbook as well as

7. credible material
you may find on your own. Your paper should include at least
five citations. Use
APA format to cite all materials and include a list of references
at the end of the
paper.
• Conclusion: What did you take away from this assignment?
What was most remarkable
or noteworthy? What did you learn about the individual that you
interviewed? What did
you learn about yourself? How might these lessons be useful to
you in your professional
or personal life moving forward?
• References: Supply a complete list of all references used in
the paper.
• Appendix A: Include the interview questions that were used
for this project.
Formatting Instructions:
¨ Files must be either Microsoft Word (.doc or .docx) or .PDF
format. No other file format will
be accepted.
¨ 1” margins on all sides. 12-point font size. Double-spaced.
¨ Number your pages in top right hand corner.
¨ Use APA format to cite all materials and include a list of
references at the end of the paper.
Refer to the Purdue OWL site for assistance if needed.

8. Healthcare Manager Interview Rubric
Use this rubric as a tool to help you organize your paper and
ensure that all required elements are included.
Excellent Good Poor Not attempted
Introduction Included numerous details about
the individual who was
interviewed, providing the reader
with background to subject choice.
Included a number of details about
the individual who was
interviewed, providing the reader
with some details about subject
choice.
Introduction was limited to the
name and relationship of the
subject with little or no details
about why they were selected.
An introduction was not included
in the submitted paper, or no
paper was submitted.
Description of
the job
The job duties are described in
great detail with numerous quotes
from the individual that was

9. interviewed. The reader is able to
understand important elements of
the job including daily routines,
opportunities, and challenges from
a number of perspectives.
The job duties are described in
some detail with a few quotes
from the individual that was
interviewed. The reader is able to
understand most elements of the
job including daily routines,
opportunities, and challenges.
The job duties are described in
limited detail with minimal or no
quotes from the individual that
was interviewed. The reader is able
to understand basic elements of
the job, but many details are
missing, limiting the quality of the
work.
A description of the job was not
included in the submitted paper, or
no paper was submitted.
Integration of
course
materials
The work contains more than five
citations of materials (e.g.,
textbook, journal articles, books,
etc.). The references are logical
and add to the discussion.

10. The work contains more than five
citations of materials (e.g.,
textbook, journal articles, books,
etc.). The references are mostly
logical and add to the discussion of
the two losses.
The work contains between one
and five citations of materials (e.g.,
textbook, journal articles, books,
etc.). The references add little or
nothing to the discussion of the
two losses.
No citations were included in the
submitted paper, or no paper was
submitted.
Conclusion The conclusion provides a detailed
summary of lessons learned
through the activity with examples.
Application to the student’s
professional or personal life is
included. The conclusion is well
written and adds to the work.
The conclusion provides a
summary of lessons learned
through the activity but may not
include examples. Application to
the student’s professional or
personal life is missing. The
conclusion is reasonably written
and adds somewhat to the work.

11. The conclusion provides a brief
summary of lessons learned
through the activity with no
examples. Application to the
student’s professional or personal
life is missing. The conclusion is
difficult to follow or does not add
to the work in a meaningful way.
No conclusion was included in the
submitted paper, or no paper was
submitted.
APA citations
and reference
list
All references to material that is
not the student’s original work is
properly cited using APA style with
no mistakes. A complete list of
references following APA
guidelines is included at the end of
the paper.
All references to material that is
not the student’s original work is
cited using APA style with minimal
errors. A complete list of
references following APA
guidelines is included at the end of
the paper but contains errors.
All references to material that is
not the student’s original work is
cited but does not follow APA

12. style. A list of references is
included at the end of the paper
but is incomplete or incorrect
according to APA style.
No references are included in the
paper, citations are incorrect and
fail to follow any style, a list of
references is missing from the end
of the paper, or no paper was
submitted.
Excellent Good Poor Not attempted
Interview
questions
A complete list of interview
questions is provided in Appendix
A of the paper. The questions are
logical and include two or more
original questions.
A complete list of interview
questions is provided in the
Appendix A. The questions are
logical and include one original
question.
A partial list of interview questions
is provided in the Appendix A. The
questions are mostly logical but do
not include any original questions.

13. Interview questions were not
included in Appendix A or no paper
was submitted.
Length The paper is at least five pages in
length.
The paper is at least four pages in
length
The paper is at least three pages in
length.
The paper is less than three pages
in length or no paper was
submitted.
Mechanics Exceptional writing effort. No more
than 2-3 spelling, grammar and
punctuation mistakes. A proof-
reading effort has been made.
Good writing effort. No more than
4-5 spelling, grammar and
punctuation mistakes. Some proof-
reading has occurred however few
changes or corrections were made.
Acceptable writing effort. The
paper contains more than 6
spelling, grammar and punctuation
mistakes. Little proofreading or
effort made.
The paper is illegible, contains
numerous spelling, grammar or

14. punctuation mistakes and makes
little sense. No proofreading or
effort made, or no paper was
submitted.
Overall quality
of the work
The paper is logical and shows an
in-depth understanding of topics
covered in class. An exceptional
effort is apparent in the overall
quality of the work.
The paper is mostly logical and
shows understanding of topics
covered class but lacks depth. A
good effort is apparent in the
overall quality of the work.
The paper is acceptable, showing
basic understanding of the topics
but no depth. The overall quality of
the work is poor and shows little
effort.
The paper shows little or no effort
on the part of the student, or no
paper was submitted.
Personal BudgetPersonal Budget
Philip J. Adelman: Philip J. Adelman:

15. You can print this out for later reference if you desire. Modify
or change the name of any item. All columns and rows are
atuomatically summed. If you have additional items in an area,
simply add a row between the first and last row and it will be
included in the summation. Make sure you don't add the row as
the first or last row as it will not be included in the sum. You
may delete any rows that don't apply to your budget. Again,
make sure that it is not the first or last row that you delete.
JanFebMarchAprilMayJuneJulyAugSeptOctNovDecYearIncome
Wages0.000.000.000.000.000.000.000.000.000.000.000.000.00I
nterest/dividends0.000.000.000.000.000.000.000.000.000.000.0
00.000.00Miscellaneous0.000.000.000.000.000.000.000.000.000
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totals0.000.000.000.000.000.000.000.000.000.000.000.000.00Ex
pensesHomeMortgage/rent0.000.000.000.000.000.000.000.000.0
00.000.000.000.00Utilities0.000.000.000.000.000.000.000.000.0
00.000.000.000.00Home
telephone0.000.000.000.000.000.000.000.000.000.000.000.000.
00Cellular
telephone0.000.000.000.000.000.000.000.000.000.000.000.000.
00Home
repairs0.000.000.000.000.000.000.000.000.000.000.000.000.00
Home
improvement0.000.000.000.000.000.000.000.000.000.000.000.0
00.00Home
security0.000.000.000.000.000.000.000.000.000.000.000.000.00
Garden
supplies0.000.000.000.000.000.000.000.000.000.000.000.000.00
Home
totals0.000.000.000.000.000.000.000.000.000.000.000.000.00Da
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0.000.000.000.000.000.000.000.000.000.000.000.000.00Child
care0.000.000.000.000.000.000.000.000.000.000.000.000.00Dry
cleaning0.000.000.000.000.000.000.000.000.000.000.000.000.0
0Dining
out0.000.000.000.000.000.000.000.000.000.000.000.000.00Hous

16. ecleaning
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0.000.000.00Insurance0.000.000.000.000.000.000.000.000.000.
000.000.000.00Repairs0.000.000.000.000.000.000.000.000.000.
000.000.000.00Car wash/detailing
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Parking0.000.000.000.000.000.000.000.000.000.000.000.000.00
Public
transportation0.000.000.000.000.000.000.000.000.000.000.000.
000.00Transportation
totals0.000.000.000.000.000.000.000.000.000.000.000.000.00En
tertainmentCable
TV0.000.000.000.000.000.000.000.000.000.000.000.000.00Vide
o/DVD
rentals0.000.000.000.000.000.000.000.000.000.000.000.000.00
Movies/plays0.000.000.000.000.000.000.000.000.000.000.000.0
00.00Concerts/clubs0.000.000.000.000.000.000.000.000.000.00
0.000.000.00Entertainment
totals0.000.000.000.000.000.000.000.000.000.000.000.000.00He
althHealth club
dues0.000.000.000.000.000.000.000.000.000.000.000.000.00Ins
urance0.000.000.000.000.000.000.000.000.000.000.000.000.00P
rescriptions0.000.000.000.000.000.000.000.000.000.000.000.00
0.00Over-the-counter
drugs0.000.000.000.000.000.000.000.000.000.000.000.000.00Co
-payments/out-of-
pocket0.000.000.000.000.000.000.000.000.000.000.000.000.00V
eterinarians/pet
medicines0.000.000.000.000.000.000.000.000.000.000.000.000.
00Life
insurance0.000.000.000.000.000.000.000.000.000.000.000.000.0

17. 0Health
totals0.000.000.000.000.000.000.000.000.000.000.000.000.00Va
cationsPlane
fare0.000.000.000.000.000.000.000.000.000.000.000.000.00Acc
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boarding0.000.000.000.000.000.000.000.000.000.000.000.000.0
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tions
totals0.000.000.000.000.000.000.000.000.000.000.000.000.00Re
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fees0.000.000.000.000.000.000.000.000.000.000.000.000.00Spo
rts
equipment0.000.000.000.000.000.000.000.000.000.000.000.000.
00Team
dues0.000.000.000.000.000.000.000.000.000.000.000.000.00To
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gear0.000.000.000.000.000.000.000.000.000.000.000.000.00Rec
reation
totals0.000.000.000.000.000.000.000.000.000.000.000.000.00D
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000.000.000.000.00Newspapers0.000.000.000.000.000.000.000.
000.000.000.000.000.00Internet
connection0.000.000.000.000.000.000.000.000.000.000.000.000
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radio0.000.000.000.000.000.000.000.000.000.000.000.000.00Pu
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television0.000.000.000.000.000.000.000.000.000.000.000.000.
00Religious
organizations0.000.000.000.000.000.000.000.000.000.000.000.0
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totals0.000.000.000.000.000.000.000.000.000.000.000.000.00Pe

18. rsonalClothing0.000.000.000.000.000.000.000.000.000.000.000.
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0.00Salon/barber0.000.000.000.000.000.000.000.000.000.000.0
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edit card
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isc. payments
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tal
Expenses0.000.000.000.000.000.000.000.000.000.000.000.000.0
0Cash
short/extra0.000.000.000.000.000.000.000.000.000.000.000.000
.00