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I Kongres eHandlu: Ganna Yevtushenko - "Przyszłość e-commerce na wyciągnięcie ręki."
- 2. Technology should make things
simpler, faster and better
connected – providing more
choices and opportunities.
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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- 3. $105 B
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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Cross-border e-commerce 2013
- 4. $307 B
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
4
Cross-border e-commerce 2018
- 5. Value of cross-border e-commerce will increase to $307
bln USD by 2018
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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2013
2018
Cross-border e-commerce $105B $307B
Number of cross-border shoppers 94M 130M
% of cross-border shopping on mobile
devices 45% 55%
Source: Modern Spice Routes, PayPal and Nielsen, July 2013
- 6. 45% growth in cross-border e-commerce in Poland in 2014
Based on PayPal data, H1 2014 vs H1 2013
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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48% 45%
36%
30%
21%
Czech
Republic
Poland Romania Greece Hungary
- 7. What are your consumers buying abroad?
Fashion & Accessories is the most popular category
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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Source: Modern Spice Routes, PayPal and Nielsen, July 2013
Fashion &
Accessories Health &
Beauty Personal
electronics
Computers
and parts
Home
electronics
Jewelry
$12.5B $7.6B $6.0B $5.8B $5.4B $5.4B
- 8. Global shoppers still favor U.S. retailers
Top destinations for cross-border shoppers
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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Source: Percentage of cross-border shoppers across 6 surveyed markets purchased from
these markets in the past 12 months, Modern Spice Routes, PayPal and Nielsen, July 2013
45%
U.S.
37%
U.K.
26%
CN
25%
HK
16%
AU
18%
CA
14%
DE
- 9. Choice and Price are drivers of cross border…
Logistics and Security are the main barriers
Top drivers
for cross border purchase
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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Top drivers
for cross border purchase
Top barriers
for cross border purchase
Up to 70%
Choice
Up to 65%
Price
Up to 13%
Currency
40%
Return costs & easiness
34%
Shipping & non-delivery
32%
Incurring extra costs
30%
Security/ concerns
Up to 5%
Send a gift
Top barriers
for cross border purchase
Source: PayPal Ipsos Study, June 2013 – CEMEA consumers
- 10. Even payment
not yet
frictionless
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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- 11. PayPal: at a glance
$180B Value of processed payments (2013)
9M number of daily processed payments
157M active customers (Q3 2014)
203 countries and 26 currencies
25% of processed transactions is cross-border
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Source: eBay investor relations 11
- 12. © 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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- 13. Buyer Protection
If:
1. Your goods have not arrived
2. Order arrived not as described
3. You are charged incorrectly
PayPal guarantees your purchase and
returns you the cost of purchase
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
- 14. Seller Protection
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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If:
• You accepted payment with PayPal
• You sold physical goods
• You have proof of shipping / delivery
• Shipping address matches customer address
PayPal guarantees your sale and protects claims
- 15. How important are free returns to your customers?!
Polish buyers would shop more online!
If cost of returns was free! 83%!
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Source: Zwyczaje związane z zakupami online i oczekiwania wobec sklepów internetowych, Wrzesień 2014$
- 16. How important are free returns for online shops?!
58% to 357% $
Potential growth in sales of online stores that start offering free returns!
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Source: Badanie ShopRunner/Harris Interactive, przeprowadzone w 2013 roku na próbie 2800 kosnumentów online.$
- 17. NEWS: PayPal refunds your return costs
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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- 18. Ready to unlock the cross-border
opportunity?
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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