Presentation form Meet Magento Poland 2014

1. Unlocking global e-commerce opportunity
Ganna Yevtushenko
Head of Business Development, Central & Eastern Europe

2. PayPal: at a glance
$180B Value of processed payments (2013)
9M number of daily processed payments
157M active customers (Q3 2014)
203 countries and 26 currencies
25% of processed transactions is cross-border
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Source: eBay investor relations 2

3. $1 in every $6
Spent on e-commerce globally
is spent through PayPal.*
*Source: Morgan Stanley, “eCommerce Disruption: A Global Theme,” January 6, 2013, p.21.
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4. Technology should make things
simpler, faster and better
connected – providing more
choices and global opportunities.
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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5. $7 B
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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6. $7 B
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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Poland e-commerce 2014

7. $105 B
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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8. $105 B
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
8
Cross-border e-commerce 2014

9. $307 B
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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Cross-border e-commerce 2018

10. © 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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PL domestic
ecommerce

11. © 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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PL domestic
ecommerce
2014 cross-border
ecommerce

12. © 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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PL domestic
ecommerce
2014 cross-border
ecommerce
2018 cross-border
ecommerce

13. 45% growth in cross-border e-commerce in Poland in 2014
Based on PayPal data – PL merchants selling abroad and PL consumers buying from abroad
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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48% 45%
36%
30%
21%
Czech
Republic
Poland Romania Greece Hungary

14. What are your consumers buying abroad?
Fashion & Accessories is the most popular category
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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Source: Modern Spice Routes, PayPal and Nielsen, July 2013
Fashion &
Accessories Health &
Beauty Personal
electronics
Computers
and parts
Home
electronics
Jewelry
$12.5B $7.6B $6.0B $5.8B $5.4B $5.4B

15. Global shoppers still favor U.S. retailers
Top destinations for Polish cross-border shoppers
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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Source: Percentage of cross-border shoppers across 6 surveyed markets purchased from
these markets in the past 12 months, Modern Spice Routes, PayPal and Nielsen, July 2013
45%
U.S.
37%
U.K.
26%
CN
25%
HK
16%
AU
18%
CA
14%
DE

16. Choice and Price are drivers of cross border…
Logistics and Security are the main barriers
Top drivers
for cross border purchase
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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Top drivers
for cross border purchase
Top barriers
for cross border purchase
Up to 70%
Choice
Up to 65%
Price
Up to 13%
Currency
40%
Return costs & easiness
34%
Shipping & non-delivery
32%
Incurring extra costs
30%
Security/ concerns
Up to 5%
Send a gift
Top barriers
for cross border purchase
Source: PayPal Ipsos Study, June 2013 – CEMEA consumers

17. Even payment
not yet
frictionless
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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18. What can we grow together
internationally?
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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19. © 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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Worldwide customer and marketing base

20. PayPal Buyer Protection
If:
1. Your goods have not arrived
2. Order arrived not as described
3. You are charged incorrectly
PayPal guarantees your purchase and
returns you the cost of purchase
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.

21. PayPal Seller Protection
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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If:
• You accepted payment with PayPal
• You sold physical goods
• You have proof of shipping / delivery
• Shipping address matches customer address
PayPal guarantees your sale and protects claims

22. How important are free returns to your customers?!
Polish buyers would shop more online!
If cost of returns was free! 83%!
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Source: Zwyczaje związane z zakupami online i oczekiwania wobec sklepów internetowych, Wrzesień 2014$

23. NEWS: PayPal refunds your return costs
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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24. Ready to unlock the international
ecommerce opportunity?
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
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25. Thousands of Magento merchants already grow
internationally with us – also in Poland!
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.

26. Ganna Yevtushenko
gyevtushenko@paypal.com