Coaching Counselling for sup development

1. Why are we here?

2. Why should we know about Coaching, Counseling and Conflict Management?

3. Before we proceed let’s look at ourselves… (Exercise Page 3)

4. The Johari Window (Joseph Luft and Harry Ingham ) Open/ Free Area Unknown Area Blind Area Hidden Area Me Others Known Unknown Known Unknown

5. Learning Styles (Exercise VAK Model)

6. What is Coaching?

7. Coaching is a method of directing, instructing and training a person or a group, with the aim to achieve some goal or develop specific skills.

8. Coaching is when you help people: > Learn a new job or skill > Explain procedures, standards, strategies and the rules of the game > Help them adjust to changes > Enhance their careers

9. Old view… We are empty vessels into which everything has to be poured. New model… We are seeds, which contain within it all the potential to be magnificent trees.

10. What Coaching is Not ?

11. Coaching is not therapy, counselling or psychological treatment.

12. Difference between Coaching and therapy… Therapy focuses on feelings and experiences related to past events. Coaching is oriented towards goal setting and motivation.

13. Coaching is unlocking a person’s potential to maximize his own performance.

14. Coaching focuses on future possibilities, not past mistakes.

15. Coaching Matrix Skills / Ability Motivation / Confidence low high low high Encourage Delegate Direct Teach

16. Counselling

17. Counselling is a private discussion with an employee to solve a problem that is hurting productivity / discipline etc.

18. Counselling is for cleaning up the Past where as Coaching is for the future

19. Exercise on Page 2

20. Rational vs. Irrational Emotional Responses