1. 1b) Leaders define, monitor, review and drive the improvement of the organisation`s management system and performance 1 EFQM MODELL Jana Kerl

2. Structure 2 Definition Management System EFQM – Model & Linkages Role of leaders HR Management Approaches International HRM RADAR Sources

3. 1. Management Systems 3 = the framework of processes and procedures used to ensure that an organisationcan fulfill all tasks required to achieve its objectives Plan, Do, Check, Act  continuous improvement Examples of management system standards: ISO 9001 Quality Management ( EFQM) ISO 14001 Environmental Management ISO/IEC 27001 Information Security Management

4. 1. EFQM Modell & Linkages 4 http://www.employwell.com/Images/efqm-model.gif  Without the engagement of the leaders, Business Excellence is not feasible.

5. 2. Role of leaders 5 Be managed by the HR department HR management EMPLOYER EMPLOYEE

6. 3. HR Management 6 HR Process overview 1) HR strategy process 2) Organisational capability development 3) Staffing 4) Employee development 5) Talent management 6) Performance Management 7) Reward & recognition 8) Health & safety 9) Stakeholder relations 10) Data management & HR systems

8. determine critical gaps

9. check if HR implications need to be reformulated

10. set targets and priorities

12. staff requirement analysis

13. recruitment process planning

14. media planning

15. ad placement

16. selection process

17. employee marketing

18. employer branding

20. what behaviors or actions are being rewarded?

21. perform at the level  receive reward

22. no selection process rarely effective Ex.: Bonus, stock options, adapted salaries

23. 5. International HRM 10 = HRM issues and problems arising from the internationalisation of business, also concerning HRM strategies, policies and practices. Advantages of cultural diversity: creativity increases productivity increases new attitudes are brought up language skills are practiced new processes can result http://www.bcu.ac.uk/_media/img/international%20hrm.jpg

24. 6. RADAR- Employee Development 11 DetermineRESULTS required ASSESS & REVIEW approaches RADAR Plan anddevelopAPPROACHES DEPLOY approaches

25. 12 6. RADAR- Employee Development 1) DetermineRESULTSrequired improve employees performance = performance of organisation increase productivity knowledge loyalty contribution  payoffs for the employer

26. 13 6. RADAR- Employee Development 2) Plan and develop APPROACHES external Training internal Training changes within the organisation involvement of leader

27. 14 6. RADAR- Employee Development 3) DEPLOYapproaches External or Internal Training seminars, workshops, classes onsite seminars  customized to organisation field trips to other companies colleges and universities Changements and role of leader create learning environment work time support for learning professional library give positive and corrective feedback

28. 15 6. RADAR- Employee Development 4) ASSES & REVIEWapproaches employee surveys certificates tests measure performance of the organisation  compare satisfaction with leadership behaviour

29. Sources 16 http://www.hci.com.au/hcisite3/toolkit/pdcacycl.htm http://www.prolisa.de/prozessfitness/tde229.html http://www1.umn.edu/ohr/toolkit/development/index.html http://managementhelp.org/hr_mgmnt/hr_mgmnt.htm http://humanresources.about.com/od/training/Training_Development_and_Education_for_Employees.htm http://www.efqm.org/en/PdfResources/teaser-PSThr180609.pdf