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Corporate Training For The Management Team


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An example of corporate training requirements for the management team to be used by business and industry.

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Corporate Training For The Management Team

  1. 1. Corporate Training for the Management Team Adapted from earlier work by Mitchell W. Manning Sr. for use as an example by business and industry Mitchell W. Manning Sr. Page1 10/13/09
  2. 2. Corporate Training for the Management Team OBJECTIVES: The objectives of the CBI are to enhance the business and behavioral knowledge, skills, and abilities of the management team. The objectives are to be accomplished by identifying development needs and providing core and elective courses for supervisors, middle managers and executives. Process for Identifying CBI Core Courses and Electives: 1. On-going needs-assessment by addressing deficiencies, development, changes) 2. All management levels, areas and disciplines have a role with responsibilities and accountability. 3. Redundancies and related topics were grouped. 4. Fifty-five topics were identified and grouped into six categories of training needs. 5. Five of the categories were determined to be core management courses and the sixth to be elective. Organization and Business (Priority One) Finance (Priority Two) Company Policies (Priority Three) Regulatory Compliance (Priority Four) Leadership (Priority Five) Information Technology (elective) 6. The priority of the courses was determined using the number of areas identifying the need and the number of management levels identifying the need (Attachment One). 7. Course descriptions were drafted, Class Time was estimated, and Content Experts were identified (Attachment Two). 8. Recommendations were developed for training strategy and tactics (below). STRATEGY: To assess, and address, the developmental needs of the management team on an annual basis. TACTICS: Supervisors are required to complete all of the core courses within eighteen months of hire date in the order of established corporate training priority. Certificates of Completion will be awarded. Electives are decided in the development-planning phase of the corporate Performance Management Process. Middle Managers are required to complete the priority one through four core courses within twelve months of hire date. Certificates of Completion will be awarded. Other core courses and electives are decided in the development-planning phase of the corporate Performance Management Process. Executives are required to complete the priority one and priority two core courses within twelve months of hire date. Other core courses and electives are decided in the development-planning phase of the corporate Performance Management Process. The order and schedule of the CBI core courses is established by corporate priorities. The schedule for the CBI electives is determined by need. Page 2 10/13/09
  3. 3. TARGET AUDIENCE: Vice Presidents, Directors, Managers, and Supervisors. IMPLEMENTATION PLAN: • The courses are provided according to a final schedule endorsed by the Executive Operating Committee. Rationale: Training with the evident direction, support, and involvement of the senior management team gets the commitment of resources to promote a learning environment. • Each course is highly interactive and communicates:  What you’ll know  What you’ll be able to do  What to do next • Knowledge and skill demonstrations are incorporated into the course design to reinforce learning and applying the critical content of each course. • The business area provides course content and qualified instructors (Finance for Finance, Human Resources and Corporate Affairs for Corporate Policies, etc.). Rationale – This approach supports distributed responsibility and accountability for the design, development, delivery, and documentation management of training. • The Manager - Training Operations provides direction and support as an internal consultant to the business areas/content experts on course design, development, and delivery. • Training Operations provides logistical support including scheduling, registration, training and course materials, equipment, and training rooms. • All trainers are certified by the business area and Executive Operating Committee as “content qualified” and encouraged to become certified in Advanced Instructional Techniques (the art of facilitating adult learning). • Completion of the core courses is mandatory to receive certificates of completion. Exclusion from core courses is an option that can only be considered by the area manager, the Manager- Training Operations, and the Vice President of Human Resources and Corporate Affairs. Exclusion is decided collectively on a case-by-case basis. • “Refresher” training is an option based on developmental needs. • Management training is part of the performance management process as defined in the Performance Management Plans. Rationale: Performance standards revised to incorporate new learning and skills enhancements provide a corporate mechanism to link compensation to commitment and support for organizational and personal change. Page 3 10/13/09
  4. 4. Attachment One Corporate University Topics Identified and Need by Management Team Level Priority Topics Identified in the Needs Assessment A B C 1 Business Etiquette-proper behavior in customer meetings 1 Our Company – what we are and what we do/organizational structure and linkages 1 Confidentiality Guidelines (Dealing With Customers) 1 Customer Relations 1 Customer Needs – Early involvement identify needs before bid for contract. 1 Legal Accountability and Responsibility “What to say/what not to say” 1 Organizational Skills 1 Project Management/Managing multiple projects/tracking tools for projects performed by subordinates 1 Project Management for Marketing and Sales Project Team Leaders 2 Finance: Budget; Required Forms; The Flow Process in Finance, reading statements, understanding reports 2 Bidding Process – understanding the bidding process 2 CICS (business application) 2 Cost Accounting – how to get access to cost information 2 Costing – how do we impact the bottom line 2 Development of Productions Standards – how it impacts costing 2 Finance- Understanding Allocations 2 Back to Basics 2 Basic Business – understanding the estimate process 2 Production Operation – equipment and facilities capabilities for bidding contracts 2 Raw Materials Acquisition Process 3 Company Policies 3 Human Resources Policies and Procedures 3 Payroll – time cards, absence tracking 3 Performance Management 3 Performance Plans 3 Discipline – (oral warning/written warning/termination) 3 Handling the Troubled Employee EAP – Employee Assistance Program) 3 Targeted Selection 4 Critical Documentation System 4 Environmental Health and Safety Training 4 FDA/Auditing Interactions 4 FDA Regulatory Compliance and Interacting with the FDA 4 Regulatory Training Compliance 4 The Training System – (SOPs, TRIAD) 4 Writing – (business/technical/scientific) 5 Coaching Employees 5 Conflict Management 5 Delegating 5 Interpersonal Skills/Interaction Management/Presentation/Communication/Negotiation 5 Leadership 5 Leadership for the Production Supervisor 5 Motivating Employees 5 On-the-job Training – how to train employees 5 Problem-solving and Decision-making (Kepner-Tregoe) 5 Stress Management 5 Team Building with classroom training 5 Time Management 6 Computer Training/PC/Word/Excel/Documentum/Provok (control system in CMO) 6 MAIT - Filling Areas 6 MAIT - Freeze Drying 6 Information Technology 6 MAIT - Lyophilization 6 Management Information Systems 6 Manufacturing Automation 6 Teleconferencing – guidelines for how to conduct teleconference meetings Levels = A - Supervisor, B - Manager, C - Senior Manager Page4 10/13/09
  5. 5. Attachment Two Corporate University Curriculum Description Priority Core Courses Elective Courses One Organization and Business Customer Relations – What we are and what we do. business etiquette, proper Organizational structure and linkages. How behavior in customer we plan our business, set yearly goals and meetings. Identifying objectives, and select strategies and tactics. customer needs. An overview of the electives is provided. Confidentiality guidelines for dealing with customers. Class time – 2 hours. Content Expert – Gabe Topgii Class time – 4 hours Content Expert – Hank Hiup Note: Combine the core course and Project Management electives with the “Customer Interactions System – Managing and Business Training.” multiple projects, tracking tools for managing project assignments of subordinates. Overview of the Marketing and Sales project management system. Class time – 4 hours Content Expert – Don Dozit Page5 10/13/09
  6. 6. Two Finance Back to Basics – Finance The systems and process flow in Finance. Business math and financial Required forms – reading statements and statements. Understanding understanding reports. An overview of the allocations and the estimate electives is provided. process. Class Time – 2 hours Cost Accounting – How to Content Expert – Joe Stingi get access to cost information. How development of production standards impacts costing. How we impact costing and how costing impacts the bottom-line. Note: Combine the core course and the electives with the Customer Interactions and Business Training The Bidding Process – Understanding the bidding process. Determining our capabilities for bidding contracts. CICS Business Applications – hands-on computer training for business applications. The Raw Materials Acquisitions Process – how vendors are selected and approved. How invoices are developed, approved, and processed. Procedures for delivery, receipt, and payment. For Each Finance Elective Class Time – 4 hours Content Expert - TBD Page 6 10/13/09
  7. 7. Three Policies Targeted Selection An overview of company policies, why we Class Time – 16 hours have them, and how they are developed, Content Experts – Area HR approved, and implemented. Human Representatives Resource Policies and Procedures – Performance Management, the Disciplinary Process, Payroll (absence tracking, time cards), etc. Class Time – 4 hours Content Expert – Paula Preventa Page 7 10/13/09
  8. 8. Four Regulatory Compliance FDA Regulatory An overview of the regulatory environment Compliance – the Code of and the regulatory agencies. An overview of Federal Regulations and the Environmental Health and Safety area specific standards and regulatory compliance process and expectations. Interacting environment. An overview of the Quality with the Food and Drug Assurance regulatory compliance process Administration, and and environment. procedures for FDA audits and interactions. Class Time – 6 hours Content Experts – Joyce Audit Class Time – 4 hours Mark Osha Content Experts – TBD Environmental Health and Safety Training – Overview of the Environmental Protection Agency, the Occupational Health and Safety Agency and industry specific standards and expectations. Class Time – 2 hours Content Experts - EHS The Critical Documentation System – writing, approving, and changing Standard Operating Procedures, Master Formulas, Validation Documents, policies, and safety procedures using DocuMan. Class Time – 2 hours Content Experts - TBD The Regulatory Training Compliance System – the policy, procedures, and TRIAD. Class Time – 4 hours Content Expert – TBD Page 8 10/13/09
  9. 9. Five Leadership Interaction Skills – how to An overview of the leadership levels and communicate, motivate, positions at Our Company, the roles, educate, administrate, responsibilities, and accountabilities for the delegate, mediate, and management team, Business team leaders, negotiate with company and Project Team leaders. Includes values and ethics for leadership concepts, theories, values, business success. principles, techniques, tools, new team start- up, and new team member assimilation Class Time – 16 hours process. Content Expert – TBD Class Time – 6 hours CBI Leadership Content Expert – Hank Hiup Development – setting goals and objectives, building competence and confidence, interaction skills, project management tools, team building, basic problem solving tools and techniques, and meeting management. Class Time – 40 hours Content Expert – Melonie Motivata Project Management System – The roles, responsibilities, accountabilities, procedures, and tools for effective project management. Also, see Electives-Priority One. Class Time – 16 hours Content Expert – Don Dozit Page 9 10/13/09
  10. 10. Six Information Technology (elective) Microsoft NT/Windows A comprehensive overview of the and all related software information technology systems, processes, applications. and functions at CPI. The process flow of Class Time – TBD how technology is selected and applied to Content Expert – TBD/MLCI support converging all sources of critical business information to meet and exceed customer needs and expectations. To include an overview of, and contact names for, management information systems, manufacturing automation systems, phone mail, email, web pages, teleconferencing, and message boards, etc. Class Time – 4 hours Content Expert – Roger Computa Page 10 10/13/09