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IVR Design Patterns

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Phillip Hunter
Phillip Hunter

I gave this presentation at SpeechTEK 2009 in NYC to introduce an updated idea of design patterns to the IVR industry.

DesignTechnologyEntertainment & Humor
1 of 19
Design Patterns for Voice user interactions and interfaces Phillip Hunter [email_address]
What is a design pattern?
What is a Design Pattern? ,[object Object],[object Object],[object Object]
Design Patterns - History ,[object Object],[object Object],[object Object],[object Object],[object Object]
Design Patterns have power ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Design Patterns can help ,[object Object],[object Object],[object Object],[object Object]
Design Patterns are not ,[object Object],[object Object],[object Object],[object Object],[object Object],Used with solid design thinking, patterns will help ensure that you create an attractive, usable application. Patterns will not do the full design work for you.
What does a Design Pattern contain? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why does IVR need Design Patterns? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why does IVR need Design Patterns? ,[object Object],[object Object],[object Object],[object Object],[object Object]
We need IVR Design Patterns ,[object Object],[object Object],[object Object]
What does an IVR Design Pattern look like? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Design Patterns apply to IVR? ,[object Object],[object Object],[object Object],[object Object]
Patterns for Application Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Patterns for Interaction Sequences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
interaction events ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IVR design pattern example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sources & Resources ,[object Object],[object Object],[object Object],[object Object],[object Object]

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IVR Design Patterns

  • 1. Design Patterns for Voice user interactions and interfaces Phillip Hunter [email_address]
  • 2. What is a design pattern?
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