FOSDEM talk Clara García Product designer at Penpot and Kaleidos Open Source. Passionate about the world of usability and defender of a more inclusive digital world. Focused on user-centered design and involved in Open Source projects. A lot of UX practitioners don't talk to users on a regular basis, at Penpot we might be on the opposite side of the spectrum. We gather a lot of feedback from our users. What for? Fixing (bugs), improving (enhancements), discovering (new needs), prioritizing (asking/frequent queries as an indicator). And the most important thing is what do we do with that feedback and which kind of feedback would we like to receive? At Penpot, we work as a full support team. We think of our users as a knowledgeable open space they provide us and we all work to learn from the market. Also it’s important to mention that we design Penpot with Penpot, the team members are users too. Plus we manage all our work at Penpot with our sibling Taiga, a powerful agile project management tool which is our sibling company. Obviously we have our own product development vision, but we like to discover what our users think with an open- feedback policy, and feel validation with conducted tests. Our community is the most important and fundamental part in Penpot’s roadmap.

1. We hear you!
Collecting and processing user feedback, for real!

2. Context

3. Hello!!!
I am Clara
#proudDesigner
“Because everybody deserves to see
the beauty around them.

4. There are a lot of “UX designers” but…
what is the mysterious U?
#USERS

5. Many UX practitioners don't talk to users
on a regular basis

6. This is Penpot!

7. What is Penpot
Penpot is the first Open
Source design and
prototyping platform
meant for cross-domain
teams
Open Source
Multidisciplinary
teams
Multiplatform
Web standards

8. topics
What kind
of feedback do we
collect/receive
How
we collect user
feedback and
contributions
What do we do
with that feedback
and what do we learn
What
feedback /
contributions
we miss
and would like to have

9. Penpot works as a full support team

10. How we collect
user feedback and
contributions

11. how we collect user feedback and contributions
Community
users
Penpot team
users
Taiga team
users
who contributes

12. how we collect user feedback and contributions
how community contributes
Contributions through
- reporting issues
- posting feature requests
- updating documentation
- submitting pull requests or patches
- and others!

13. how we collect user feedback and contributions
support@penpot.app
Tool
Give feedback button
Github
Issues & discussions
user channels
Social
icons by
https://cocomaterial.com/

14. What kind of
feedback do we
collect / receive

15. Bug hunting is not difficult if you
know how.
contributing to penpot
reporting bugs

16. contributing to penpot
translations
We use Weblate as translation
platform

17. The Technical guide
Suggest a change or bug fix
Implement or start working in a new
feature
contributing to penpot
core code
contributions

18. contributing to penpot
design
contributions
Libraries and templates

19. What do we do
with that feedback

20. feedback for… what?

21. Correcting
Prioritizing
Discovering
Improving
What do we do with that feedback
for what

22. discovery
(open feedback)
validation
(conducted test)
&
What do we do with that feedback
for what

23. What do we do with that feedback
how we work
Prioritization, what a
nice name you have

24. we hear you for real!
RTL support

25. we hear you for real!
Custom fonts

26. What we learn
from these
conversations

27. Scattered
knowledge
Concentrated
knowledge
vs
What we learn from these conversations
team knowledge

28. (user) data
driven
(user) data
informed
vs
What we learn from these conversations
feedback processing

29. What feedback /
contributions we
miss and would
like to have

30. Hello challenge! Design contributions!

31. what we would like to have
design
contributions

32. We build this community together <3

33. THANK YOU!

34. “Drink water and contribute to penpot <3”
@claragvinola