Looking for a transformation leader. please see my resume and drop me an email to chat, I am sure we can find out synergies.

1. Led and implementing the ABA Seguros eCommerce disruptive IT
ecosystem.
• Led, coached & inspired between 40-50 team-members achieving our
goals.
• Transformed the ABA core processes & tools and inspired the people
digital mindset changes and implement an ABA Agency eCommerce
ecosystem.
• Avoided 50% operational costs due to 6k agents + 2k insured generated
60% of auto and residential transactions approximately trough of this
platform.
Led and implementing the innovative auto claims B2B IT program.
• Improved our customer experience and increase employees and body-
shops, auto parts-vendors productivity reducing claims-auto repairs
activities time by 25%.
Leading the expansion of ABA Seguros e-Commerce Platform to
Chubb LATAM:
• Leading, designing, innovating, collaborating, and coordinating Chubb
LATAM eCommerce transformation program in the enterprise
architecture perspective.
• Implementing in 5 countries supporting more than 12,000 end-users.
Achieved 50% cost avoidance by the economy of scale.
Led the innovative program to renovate and provide our NEW IT
delivery model:
• Led an IT and business multi-disciplinary execution team, shaped by
roughly 70 team members and a consulting vendor.
• Led the implementation of a renovate NEW IT delivery model framework
(Cadena de valor) based on PMbOK, TOGAF, CMMI, ITIL.
• Improved our IT customers experience rating from 2 (poor) to 4.5
(good/excellent) in one year.
• Reduced/Avoided costs, due to paramount cultural change in IT impacted
roughly 200 team members, it was managed and executed without any
resource attrition, cost increased and a good change resistance
management.
Professional Journey
• Latam Sr. Manager of Enterprise Architecture. PRESENT
• Mexico Sr. Manager of Enterprise Architecture 2006
• Mexico eCommerce Program Manager 1998
• Mexico Sr. IT Lead Support and Operations 1996
Selected Achievements & Career Timeline
1996-PRESENT
CHUBB SEGUROS / ABA SEGUROS
Chubb is a worldwide insurer leader, with operations in 54 countries, Chubb has
approximately $160 billion in assets and $35 billions of gross premium written in
2016, is rated as AA from Standard and Poor’s and A++ From A.M. Best, Chubb
employs approximately 31K people worldwide. Aba Seguros since 2012 is a
Chubb company providing personal lines products in the Mexican market.
I
D D
Summary
I am an envisioned, energetic, passionate,
ethical, and transformative leader inspiring
and empowering people to have the courage
to transform our business, providing end to
end CUTTING-EDGE SOLUTIONS that SOLVE
our CUSTOMER NEEDS and position our
company as innov ator lead.
My vision is we being a market leader trough
of innovative, digital, and IT agile products
and services.
Pedro Del Castillo
IT, digital transformation and
innovation Sr. Lead.
Contact
(+52) 81 86037524
Pedro.delcastillo@outlook.com
Pe d ro d e l c ast i l l o
Monterrey, Nuevo Leon, MX .
Education
• Master’s degree in business strategy & innovation
o IUP online Spain university, 2011.
• BS in Computer Science.
o UAG, Mexico, 1995.
• Project Management Certificate.
o PMI.ORG, 2013
• Certificate in Innovation & design thinking.
o CEDIM, CIDT Credentials, 2018
• Certificate in Enterprise Architecture
o OpenGroup.ORG, TOGAF, 2015
• CMMI Leader Appraisal.
o CMMIINSTITUE.COM, Appraisal B level 3
credentials., 2006
Development
+IT Microsoft Platform Tech & Practices +EA +PM +SOA +EAI
+BPM +CRM / +Analytics +MDM +Innovation Client 360 degrees
+Design Thinking +FODA +Customer journey Map +UML +EA +Six
Sigma +Leadership and management program (EGADE),
+Providing and Receiving Effective Feedback +Decision Maker
+Franklin Covey Time Management. +Native speaker Spanish,
+Highly proficient in spoken and written English.