This document provides packaging guidelines for sellers on Paytm Mall's FMCG category. It outlines the types of packaging materials required, such as polybags, corrugated boxes, bubble wrap, and tape. It emphasizes protecting products, reducing damage and returns, and creating a good customer experience. The guidelines specify packaging processes for different product types, including glass, plastic, food, and toys. They describe how to label packages correctly with packing slips and ensure secure delivery. Finally, instructions are given for ordering packaging materials directly from Paytm Mall.

1. PAYTMMALL
Packaging guidelines for the FMCG
category
In this module, we will discuss:
1. Packaging guidelines for the FMCG Category
2. Steps to order the packaging material

2. Your product goes through a tough journey until it gets
delivered...
Protection
Information
Convenience
Some products need more care & protection
than others
Follow our packaging guidelines & don’t worry!

3. Types of packaging material required
Brand’s Polybag Brand’s Corrugated Boxes Bubble Wrap (40 GSM)
Air Pouch/Void fillers
1/2“ Bubble Wrap
Brand’s Tape Transparent Tape Fragile Sticker

4. Types of packaging material required
Air Column Foam Angles Shrink Warp
Corrugated Sheet
Foam Sheet

5. • Ensure the package’s safety
• Reduce the loss and damage during the transit
• Reduce the number of return products
• Create a good customer impression
• Develop customer experience on Paytm mall
• Contribute to the trust of customer
• Make online shopping a habit
Why should we maintain a standard for packaging ?

6. Impact of wrong packaging
• Seriously impacts product quality (deformation, defective, etc.)
• The seller will not be compensated if there is a damage during the shipment
• Receives negative feedback from customer about product quality, reduce operational performance, rating etc
Important points while packing:
• Do not use combined, old, used, other ecommerce platforms packaging material
• Print all documents from the Seller Panel: Pack the slip & invoice to be stuck on the outside or in the Pod/invoice pouch,
User Manuals, Warranty Paper and other materials (if any) inside the shipment
• Do not stick the advertising documents, especially from other ecommerce platforms, inside or outside the parcel

7. What is good packaging ?
• Paytm Mall carton box
• Seller logo website, address of the seller’s own store is not
allowed
• Carton box from other competitors (Amazon, Flipkart, Shopclues)
• Used or Damaged box as the outside package
• Leaflet, card visit or vouchers of seller own store
You should always use: You should not use:

8. How to paste the packing slip?
• Each shipment should have only one Pack Slip
• Paste the Pack Slip securely on the top of the shipment box as this will help in
keeping the shipment in an upright position as much as possible during transit
• Two Pack slip on shipment
• Dimmed, unclear Pack slip
• Do not fold the AWB number slip

9. How to attach the invoice?
Keep the pack slip in the pod pouch, it
should be folded in such a way that the
Invoice faces the inside
Poly Bags
Fold the invoice pouch & paste it on the back
side of the brand's Corrugated box & cover it
with transparent tape
Boxes
Keep the invoice in the pod/ invoice
pouch
Invoice Pouches

10. How to pack a box?
Cross tape the box with Paytm Mall
tape
1. Secure the top & bottom of
the box with the Paytm Mall
tape
Keep the invoice in the pod or invoice
pouch
2.
3.

11. How to pack a box?
Paste the pack slip securely on the
top surface of the shipment box &
cover entirely with transparent tape
Fold the invoice pouch & paste it on the
back side of the brand's corrugated box &
cover it with transparent tape
4. 5.

12. Category-wise summary sheet
Category Type of Bubble Warp Number of layers Box/Poly Bag
Apparels NA NA Poly Bag
Footwear NA NA Poly Bag
Fashion 40 GSM 2 to 3 Both (As per sub- category)
Bags 40 GSM 2 to 3 Poly Bag
Large Appliances NA NA NA
Small Appliances 40 GSM 3 to 4 NA
Mobile 40 GSM 2 to 3 Box
Mobile Accessories 40 GSM 2 to 3 Box
Laptop 40 GSM 2 to 3 Box
Computer Accessories 40 GSM 2 to 3 Box
Toys 40 GSM 3 to 4 Box
Baby Product 40 GSM 2 to 3 Both (As per sub- category)
Home & Kitchen 40 GSM 3 to 4 Both (As per sub- category)
Camera 40 GSM 2 to 3 Box
*Oversized 40 GSM 3 to 4 Corrugated sheet

13. Usage of Poly bag & box
Category Packaging material Sub Categories
Fashion Accessories
Poly Bag
Belts Handkerchief
Wallets Ties
Bags Gloves
Socks Shawls
Box Others
Home & Kitchen
Poly Bag
Bedsheets Blankets & Quilts
Curtains Cushions & Pillow
Towels Rugs & Carpets
Box Others
Baby Products
Poly Bag
Diapers
Face wipes
Tissue
Box Others

14. FMCG - Types of product packaging
Glass Packing Tetra Packing Plastic Packing (Liquid)

15. FMCG - Types of product packaging
Plastic Packing Card board Packing Metal Packaging Instant Food

16. Packaging guidelines for FMCG products
There is no need to double seal the products which have already been shrink wrapped
All other products should be individually sealed on the lid with Tape
All products should be shrink wrapped
The products should be wrapped by bubble wrap. You have to choose the bubble wrapper according to the table
illustrated on the next slide
1.
2..
3.

17. Packaging guidelines for FMCG products
Types of Product Packaging No of layers Bubble wrap Specification
Glass Packing
1 Air column or 3 layer of 40 gsm bubble &
1 layer of 1/2 inches
Tetra Packing 1 2 layer of 40 gsm bubble & 1 layer of 1/2 inches
Plastic Packing(Liquid) 1 2 layer of 40 gsm bubble & 1 layer of 1/2 inches
Plastic Packing 3 Micron should be 40 gsm
Card board Packing 3 Micron should be 40 gsm
Metal Packing 2 Micron should be 40 gsm
Instant Food 1 1/2 inches & micron should be 25 gsm

18. Glass packaging process flow
Wrap the product with 3 layers of bubble
wrap (40 GSM) & seal all sides with tape
Now, wrap it with 1 layer of bubble
wrap (1/2 inch)
Seal the lid with tape
Place the product inside the air
column/tube
Or
Next Step
1.
2.
2.
3.

19. Glass packaging process flow
Paste the Fragile stickerInsert the outer box into the Paytm
Mall corrugated box and for the
empty space, use air pouches so
that the product doesn’t move
inside the box during transit
4. 5.

20. Tetra packaging process flow
Wrap the product with 2 layers of
bubble wrap (40 GSM) & seal all sides
with tape
Seal the lid with tape
Now, wrap it with 1 layer of bubble wrap (1/2
inch)
2.
3.
1.

21. Tetra packaging process flow
Paste the Fragile stickerInsert the outer box into the Paytm
Mall corrugated box and for the
empty space, use air pouches so
that the product doesn’t move
inside the box during transit
4. 5.

22. Plastic (liquid) packaging process flow
Wrap the product with 2 layers of
bubble wrap (40 GSM) & seal all sides
with tape
Seal the lid with tape
Now, wrap it with 1 layer of bubble wrap (1/2
inch)
2.
3.
1.

23. Plastic (liquid) packaging process flow
Paste the Fragile stickerInsert the outer box into the Paytm
Mall corrugated box and for empty
spaces, use air pouches so that the
product doesn’t move inside the
box during transit
4. 5.

24. Plastic packaging process flow
Insert the outer box into the Paytm
Mall corrugated box and for empty
spaces, use air pouches so that the
product doesn’t move inside the box
during transit
Wrap the product with 2 layers of
bubble wrap (40 GSM)
1. 2.

25. Metal packaging process flow
Insert the outer box into the Paytm
Mall corrugated box and for the empty
space, use air pouches so that product
doesn’t move inside the box during
transit
Wrap the product with 2 layers of
bubble wrap (40 GSM)
1. 2.

26. Instant food packaging process flow
Insert the outer box into the Paytm
Mall corrugated box and for the empty
space, use air pouches so that the
product doesn’t move inside the box
during transit
Wrap the product with 1 layer of
bubble wrap (1/2’’)
1. 2.

27. Baby product packaging process flow
Use Paytm Mall branded boxes, Paytm
Mall tamper-proof polybags or
corrugated sheets
Wrap the product with 3 layers of
bubble wrap (40 GSM)
1. 2.

28. Toys packaging process flow
Insert the outer box into the Paytm
Mall corrugated box and for the empty
space, use air pouches so that the
product doesn’t move inside the box
during transit
Wrap the product with 2 to 3 layers
of bubble wrap (40 GSM)
1. 2.

29. Corrugated Sheet Packaging Process Flow
Wrap the product with 2 to 3 layers of
bubble wrap (40 GSM)
All the corners with Paytm Mall tape &
paste the pack slip on the top
Products which already have brand
packaging
Pack the outer box into the corrugated
sheet (150 GSM)
The products which do not have
brand packaging, wrap the product
with 3 layers of bubble wrap (40
GSM)
1. 2.
3.
1. 2.

30. How can you order the packaging material?
To order the packaging material from paytmmall.com, click here and follow these steps -
Select your required product and then simply order it

31. Thankseveryone!
For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel.