IDEAL TRAINING PROGRAM.pdf

1. IDEAL TRAINING
PROGRAMME (ITP)
Enhancing the Guest Experience
A FRESH APPROACH

2. INDEX
 What does IDEAL mean
 Why is Training Important
 Break Ups in Training
 Main Topics to be covered
 Who will be responsible
 What needs to be done
 How to go about
 Levels of Training
 Designation wise Training Chart

3. What does IDEAL means??
I – Identify ( Areas of improvement.)
D- Define ( Define the nature of problem/Gap)
E- Explore ( Possible Solution )
A-Action ( Chosen Solution )
L-Look back ( Comparison of Now & Then )

4. OBJECTIVES
Better Customer Service
More pleasing personalities
Healthier Atmosphere
Safer way of working
More compliant
More systematic ways of functioning.
More responsible
Better results
More customers
More Business

5. Why is Training Important
 On the Same page
 Standardised process of working
 Compliant
 Awareness of updates
 Share of views or ideas
 Enhance service and style of working
 Smooth functioning in operations

6. Breakups in Training
 Induction ( Basic Training )
 Front Line
 Safety & Hygiene
 House keeping
 Back end
• HR
• Accounts
• Supply Chain
• CRM
• Food Production
• IT

7. Main Topics to be covered
Induction
• About AFOOZO
• Leadership
• Our clients
• Our services
• No. Of sites
• Strength
• HR Policies ( Handbooks can be made &
distributed )

8. Main Topics to be covered
Front Line
• F&B
• Grooming
• Attitude
• Customer service
• Soft skills
• Handling objections
• Culture

9. Main Topics to be covered
Food Safety & Hygiene
• Food handling
• Hygiene
• Sanitization
• Chemicals
• Fire safety

10. Main Topics to be covered
Back End ( HR )
• Joining Formalities
• HR modules
• Documentation
• Different forms and how to fill up
• Uniform requisition
• Week offs / Leaves / OT
• Benefits

11. Main Topics to be covered
Back End ( Accounts )
• ERP
• Cash Entries
Back End ( Supply Chain )
• Indenting
• ERP entries
• Stock maintenance
• Paper works

12. Main Topics to be covered
Back End ( CRM )
• Feedback
• Weekly / Monthly feedback report
• Review
• Promotional activities
• Newsletters / Web cafes

13. Main Topics to be covered
Back End ( Food Production )
• Do’s & Dont’s
• Cross training
• Menu planning
• Food cost
• Budget
• Indents
• LIFO FIFO FEFO
• Equipment operation
• Cleaning procedure for equipment
• Opening & closing procedure
• Kitchen planning
• Projection
• Pre-costing
• Production records
• Portion size ( tools & tackles )
• Presentation & garnish
• Left over records
• Analysing

14. Main Topics to be covered
Back End ( IT )
• ERP
• POS

15. Who will be responsible??
 Induction – HR or UMs
 Front Line – Eva
 Safety & Hygiene – Xerxes Irani
 Housekeeping – Rajnish Jha / Rep
 Back end
• HR- Dhananjay Das / HR Rep
• Accounts – Vinay Emmanuel / Accounts Rep
• Supply Chain – Sameet Manchandani / Rep
• CRM – Shraddha Malhotra
• Food Production – UB & Ninad
• IT – Prasad Todkari
Note: We can also select Spocs from for across the sites who can help us
drive this program.

16. What needs to be done??
 HODs to update CMT on any change or Add Ons. (
As & when required )
 HODs / Reps to conduct Training on their dept. wise
topics to all Ums ( Once a month )
 Monthly Training topics to be given to Eva for
 co-ordination. ( Once a month )
 HR to provide a list of new joinees for every sites.
( Once a month )
 Trainers to get sign offs after every training session.

17. Modes of Training??
 T3 Session
• Conference Call
• Video Call
• Classroom training
 On site training / OJT
 3rd party training sessions for Trainers ( If
needed )

18. Levels & Modes of Training
Level 1 ( T3, OJT, Classroom )
• Induction
• Front line
• Safety & Hygiene
• Housekeeping

19. Levels & Modes of Training
Level 2 (Conference call, Video call )
• HR
• Accounts
• Supply Chain
• IT

20. Levels & Modes of Training
Level 3 ( OJT & Classroom Training )
• Food Production
Level 4 ( Conference Call & Video Call )
• CRM

21. Designation via Training Chart
Department Level 1 Level 2 Level 3 Level 4
Unit Manager Yes Yes Yes Yes
Commercial
Executive
Yes Yes Yes No
Kitchen Yes Optional Yes No
Food &
Beverage
Yes No Yes Yes
Housekeeping Yes No No Yes
Utility Yes No No No

22. My Role
 Front Line Training
 Co-ordinating dept. Wise Training with Sites
 Preparing Monthly training Schedule for HODs
 Sending Reminders
 Circulating Training Formats
 Monitoring Training and making monthly
reports on the same.

23. What’s more interesting with ITP…
• INCENTIVES

24. QUESTIONS???

25. SUGGESTIONS???

26. THANK YOU FOR YOUR TIME…