Practical Empathy - Unlocking the Super Power

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A talk I held at NDC Oslo 2017. How empathy can lead to more meaningful connections with your customers, colleagues, friends and family. Why it's important and How to take the first steps. All from a Software Developer's perspective.

Technology

@pavsaund
Practical Empathy
Unlocking the super power

@pavsaund
Pavneet Singh Saund
twitter: @pavsaund
Web Developer / Team Lead
Norwegian .Net User Group
Chapter Lead
Vestfold Developers
Slack

@pavsaund
Empathy as My Guiding Principle

@pavsaund
Deﬁnitions
Discovering Empathy
Cultivate Empathy For Yourself
Outline

@pavsaund
Definition
See the world as others see it
Understand another’s current feelings
Non-judgemental
Communicate understanding

@pavsaund
SYMPATHY VS EMPATHY
Feeling sorry for
Conceptually understand
Offer solutions
Feeling with
Connect with a feeling within you
Offer connection

@pavsaund
What it isn’t!
Not agreement
Not a quick ﬁx
Not overstepping your personal boundaries

@pavsaund
Cultivating
Introspection
Listening
Gain Perspective

@pavsaund
‘
[ ]
C#
[ ]
JavaScript
[ ]
SQL
[ ]
Empathy

@pavsaund
“Self-empathy in NVC means
checking in with your own
feelings and needs.”
Introspection

@pavsaund
Don’t just do something, Listen

@pavsaund
–Burnard P. (via Theresa Wiseman)
“Empathy is the key to understanding”

@pavsaund
–Dr. Brené Brown
“Empathy is a skill. You need to actively
practice giving and receiving empathy”

@pavsaund
Practice
Introspect
Listen
Gain Perspective

@pavsaund
Empathy as Your Guiding Principle

@pavsaund
Thank you!
The special people who made this talk possible:
My Wife & kids,
The team at KomplettDev
John, Jessie & Denise

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Practical Empathy - Unlocking the Super Power

1. @pavsaund Practical Empathy Unlocking the super power

2. @pavsaund

3. @pavsaund

4. @pavsaund

5. @pavsaund Pavneet Singh Saund twitter: @pavsaund Web Developer / Team Lead Norwegian .Net User Group Chapter Lead Vestfold Developers Slack

6. @pavsaund codingwithempathy.com

7. @pavsaund Empathy as My Guiding Principle

8. @pavsaund Deﬁnitions Discovering Empathy Cultivate Empathy For Yourself Outline

9. @pavsaund Definition See the world as others see it Understand another’s current feelings Non-judgemental Communicate understanding

10. @pavsaund SYMPATHY VS EMPATHY Feeling sorry for Conceptually understand Offer solutions Feeling with Connect with a feeling within you Offer connection

11. @pavsaund What it isn’t! Not agreement Not a quick ﬁx Not overstepping your personal boundaries

12. @pavsaund Cultivating Introspection Listening Gain Perspective

13. @pavsaund My Journey

14. @pavsaund ‘ [ ] C# [ ] JavaScript [ ] SQL [ ] Empathy

15. @pavsaund

16. @pavsaund

17. @pavsaund

18. @pavsaund

19. @pavsaund Learnings

20. @pavsaund Introspection

21. @pavsaund “Self-empathy in NVC means checking in with your own feelings and needs.” Introspection

22. @pavsaund Introspection