1. P_moore1110@yahoo.com
078051662214
PAUL MOORE
PROFILE
A skilled, driven, and highly motivated manager with exceptionalcustomer service skills. A loyal and organized professional with a
passion for enhancing customers’ experience.
CAREER SUMMARY
Date June 1997 – Present (Contract)
Position Various positions (seebelow)
Company Royal Mail
Delivery OfficeManager (DM3) – November 2015 - Present
• Responsible for the day to day running of the unit in charge of a front line team of 61
• Main responsibilities are: resourcing, payroll, and other HR matters like disciplinary procedures and dealing with all
customers complaints.
Line Manager (ML4) – November 2012 –October 2015
• Responsible for ensuring that all deliveries were made in a timely fashion as well as ensuring the smooth running of the
Unit and liaising with the office manager with regards to sickness covering, holiday requests and overtime payments.
• Also dealing with low level complaints from both employees and customers
Work AreaManager – June 2010 – October 2012
• Responsible for the segregation of any mail within the office and responsible for 100 employees
• Also dealing with low level complaints and the day to day running of the unit
Trainee Manager – June 2008 – May 2010
• Time spent learning the role of an office manager within the Royal Mail.
Distribution Driver – January 2007 – June 2008
• Responsible for the collection of mail from mail boxes, post offices and any companies within my given area involving
dealing with members of the publicdaily in a courteous and timely manner.
Postman *Higher Grade) – February 2003 – December 2006
• Responsible for ensuring that any special delivery items were allocated and tracked correctly and working very closely
with the customer service team to dealwith complaints or missing items.
Postman – June 1997 – January 2003
• Responsible for ensuring that all mail items were delivered in an efficient and timely manner using my communication
skills whilst dealing with the public

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EDUCATION
Cranford Community School
• GCSE English C
• GCSE Math D
• GCSE Drama B
• GCSE PE B
• GCSE Science D
PERSONAL INTERESTS
I enjoy most sports and physicalactivities. I am a keen golfer and member of the local gold club where I help with organizing
charity functions and help with the junior members.
Enjoy spending time and travelling with my wife and three children
REFRENCES
All references available on request