SatMap is a Neural network driven call mapping optimization based on underlying agent and customer demographics and psychographics. As a pure technology solution SatMap produces auditable performance improvements in revenue, customer satisfaction and cost within 30 days.

1. How do you see your How do you see your
customers? contact center agents?

2. customers are individuals. Some are
We all know that our
are in their golden years. Some are men and some
young, some
are women. Some are affluent and some have modest means. Our
unique human beings, each one with the
customers are
infinite diversity and personality that makes a person one of a kind.
agents are also individuals. They have different personalities,
Our
different strengths. This goes beyond a mere assessment of what
are as
skills agents have. This goes to the heart of who they
unique human beings.

3. neural network based artificial
SATMAP is a
intelligence system that monitors and matches over one hundred
optimally route
demographic and psychographic variables to
calls between your customers and your agents.
The results are impressive and auditable.
SATMAP builds on top of your existing skills based routing systems
to raise revenues by more than 10%, reduce handle times
by more than 5%, and dramatically increase customer
satisfaction.

4. SATMAP is With SATMAP
you’re in good
continually
company.
learning from each unique
3 of the top 5 telecom
transaction. It gains in intelligence
companies use SATMAP.
as it analyzes the outcome of
3 of the top 5 financial
every call and responds to both
institutions use SATMAP.
changing customer needs and
2 of the top 5 hospitality
agent performance.
companies are deploying
SATMAP.

5. And no risk
ROI you can
to get started.
measure in
real time. SATMAP is available on a
revenue share basis. You
Our clients precisely measure
only pay when your sales
the impact of SATMAP on the
increase or your handle time
bottom line by turning
decreases. The only risk?
SATMAP on and off every hour
That your competitors have
during dedicated benchmark
SATMAP and you do not.
sessions. The results are
clearly visible.

6. Deployment Introducing
so seamless SATMAP
you’ll never into your
know we contact center
were there. environment
is an invisible
Implementations take
process
less than 30 days and
SATMAP is fail safe.
that does not require
There’s absolutely no
any change to
risk to your system
recruitment, selection,
security, response
training, compensation
times, or existing
or any other existing
performance.
business practices.

7. WHEN THE OUTWEIGH THE
BENEFITS RISKS
ZERO
Increased Revenue
Improved
Customer Satisfaction
Higher Agent Satisfaction
Reduced Handle Time
Auditable
Performance Gains
Immediate Impact
No Capital Investment
No Change to Current
Business Processes
MAKING AN EXECUTIVE
EASY.
No Downtime
DECISION IS

8. FOR FURTHER INFORMATION
202 664 6561
SATMAP IS A DIVISION OF THE RESOURCE GROUP
1700 PENNSYLVANIA AVENUE #560
WASHINGTON, DC 20006