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Building a Business Case 
for IT Investment in Insurance 
QUICK QUOTE
In many insurers, the IT group 
has the responsibility for 
developing a formal and detailed 
business case for IT initiatives.
Why?
Would you ask a mechanic to 
develop a business case to fix 
your car?
Or would you decide you need 
better capabilities than you 
currently have…
…and then ask a professional 
how best to deliver those 
capabilities?
Any IT investment that is not 
relieving pain, mitigating risk, 
or meeting a need for capabilities 
isn’t going to have business 
support…
…no matter how good 
the business case looks on paper.
Sometimes IT is aware of 
potential pain and risk 
before business is.
But if IT has to build elaborate 
models to communicate that 
pain or risk, is the business 
really feeling it?
And when it comes to 
capabilities, IT may be aware 
of the potential value 
of a new capability, 
but until business says:
“I want to be able to do 
something different, but I don’t 
have the right tools!”
it’s not an IT problem.
If the business doesn’t feel the 
need, it won’t take advantage of 
the new capabilities anyway.
An IT initiative is like a rope. 
It works a lot better when business 
is pulling than when IT is pushing.
www.novarica.com
To learn more about best practices in Business/IT Alignment for 
Insurers and how Novarica’s retained advisory services can help, 
see http://www.novarica.com/retained-service/

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Novarica Quick Quote Building a Business Case for IT Investment

  • 1. Building a Business Case for IT Investment in Insurance QUICK QUOTE
  • 2. In many insurers, the IT group has the responsibility for developing a formal and detailed business case for IT initiatives.
  • 4. Would you ask a mechanic to develop a business case to fix your car?
  • 5. Or would you decide you need better capabilities than you currently have…
  • 6. …and then ask a professional how best to deliver those capabilities?
  • 7. Any IT investment that is not relieving pain, mitigating risk, or meeting a need for capabilities isn’t going to have business support…
  • 8. …no matter how good the business case looks on paper.
  • 9. Sometimes IT is aware of potential pain and risk before business is.
  • 10. But if IT has to build elaborate models to communicate that pain or risk, is the business really feeling it?
  • 11. And when it comes to capabilities, IT may be aware of the potential value of a new capability, but until business says:
  • 12. “I want to be able to do something different, but I don’t have the right tools!”
  • 13. it’s not an IT problem.
  • 14. If the business doesn’t feel the need, it won’t take advantage of the new capabilities anyway.
  • 15. An IT initiative is like a rope. It works a lot better when business is pulling than when IT is pushing.
  • 17. To learn more about best practices in Business/IT Alignment for Insurers and how Novarica’s retained advisory services can help, see http://www.novarica.com/retained-service/

Editor's Notes

  1. 16