Conversations that Matter overview

Developed by:
Norman Kunc & Emma Van der Klift
broadreach
training
An online conference on
disability, values, and community living
that can be viewed
ANYTIME, ANYWHERE
that
Conversations
Matter

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SOCIAL ENTERPRISE
Partners:
• in creating a new vehicle
of values training
• Financially Sustainable
• Ongoing Improvement

broadreach
training
Conversations that Matter
• Agencies (paid annually): $20.00 per staff & board member per year
• Individuals: $20.00 per year
Financially Viable

broadreach
training
• Format (online, short managable “chunks”)
• Can be viewed on computers, tablets, and smartphones
• Geographically remote agencies
• All Staff
• Homeshare Providers
• Families
• Board members
• Community
Accessible

broadreach
training
• pre-screening & hiring
• probation
• orientation
• performance reviews
• team meetings
• homeshare assessments
• “difficult conversations”
• when you want to spark creativity
Linked to HR Practices

broadreach
training
Linked to CARF Training Requirements
(Core Competencies)
• Ethical Codes of Conduct
• Confidentiality
• Customer Service
• Diversity Training & Disability Awareness
• Wellness of persons served
• Person-Centered Practice Training
• Reporting of Abuse and Neglect
• Rights of persons served
• Rights of Personnel
• Address unique needs of persons served
• Positive Behavioral Support
• Educational Opportunities for families
• Implications of Aging for people with disabilities
• Support in Job-Search, Customized &
Supported Employment,

broadreach
training
HR Practices
Values
Training
Accreditation

broadreach
training
Upcoming Presenters:
Peyton &
Dianne Goddard
Al Codeluci
Michael Kendrick
Catherine Frazee
Connie Lyle-Obrien
Emily Titon
Barb Goode
Jack Pearpoint
Lynda Kahn
Paula Kluth
As of May 2014:
John O’Brien
David Pitonyak
Dave Hingsburger
John McKnight
Michael Callahan
Denise Bissonette
Pat Amos
Anne Donnellan
Fred Ford
Kim Lyster
Linda Perry
Janice Fialka
Thomas Neuville
John Lord
Peter Park
Lynne Segal
Norman Kunc
Emma Van der Klift
Guy Caruso
Karen Schweir
Rob McInnes
Bob Williams
Dick Sobsey
Judith Snow
Mitch Loreth
Susan Stanfield
Aaron Johannes
Presenters

broadreach
training
As of May 2014:
John O’Brien
David Pitonyak
Dave Hingsburger
John McKnight
Michael Callahan
Denise Bissonette
Pat Amos
Anne Donnellan
Fred Ford
Kim Lyster
Linda Perry
Janice Fialka
Thomas Neuville
John Lord
Peter Park
Lynne Segal
Norman Kunc
Emma Van der Klift
Presenters

broadreach
training
Peyton &
Dianne Goddard
Al Codeluci
Michael Kendrick
Catherine Frazee
Connie Lyle-Obrien
Emily Titon
Barb Goode
Jack Pearpoint
Lynda Kahn
Paula Kluth
As of May 2014:
John O’Brien
David Pitonyak
Dave Hingsburger
John McKnight
Michael Callahan
Denise Bissonette
Pat Amos
Anne Donnellan
Fred Ford
Kim Lyster
Linda Perry
Janice Fialka
Thomas Neuville
John Lord
Peter Park
Lynne Segal
Norman Kunc
Emma Van der Klift
Presenters

Presenters
Upcoming Topics
& Presenters:
Person-Centered Planning
Beth Mount
Jack Pearpoint
Lynda Kahn
Social Role Valorization
Guy Caruso, Betsy Neuville
Restraint & Seclusion
Jan Nisbet, Ron Garrison
Inclusive Education
Rich Villa, Jacque Thousand,
Alice Udvari-Solner, Paula Kluth
Disability & Relationships
Karen Schweir
Jamie & Tim Holt (self-advocates)
Insider Experince of Autism
Ari Ne’eman, Lydia Broiwn
Stephen Hinkle, Sue Rubin
Diversity & Disability
Keith Jones, Lorna Williams
Labour Relations
Rob Hickey, Rich Feldman
Supported Employment
Jan Nisbet, Cary Griffin
Consequences of Behaviorism
Alfie Kohn

broadreach
training
2012 STUDY BY ROBERT HICKEY
QUEEN’S UNIVERSITY
Involved 1,570 front-line staff from 16 agencies
in Ontario (including both large and small agencies,
union and non-union, urban and rural, and
soliciting regional representation).
FINDINGS:
“Behavioural competencies which focus on values-based work practices and
support pro-social motivation among direct support workers reduce feelings of
de-personalization in the sector.
Human Resources strategies which provide training opportunities beyond
mandated health and safety requirements to include values-based
reflections on the nature of the work also mitigate de-personalization in the
sector.”
In addition, this study showed that dissatisfaction regarding advancement was
more about the desire for more meaningful and complex direct support roles
requiring more advanced skills and recognition than promotion.

CONVERSATIONS THAT MATTER
ONLINE CONFERENCE CENTER BROADREACH TRAININGfrom
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Who has already subscribed:
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InclusionBC
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Services
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Semiamoo Srvcs
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Victoria
Pt Alberni
ACL
Campbell River
ACL
Powell River ACL
Cmty Lvg Prog.
Satori Services
Nanaimo ACL
Clement Center
(Duncan)
Interior Community
Sevices
Thompson-Okanagan
Cmty Sevices
Princeton
ACL
Penticton ACL
Kelowna ACL
Vernon
ACL
Kamloops ACL
Community
Connections
Penticton SCL
AIMHI
(Prince George ACL)
High Road Services
(Smithers)
Quesnel ACL
Fort St.John
ACL

British
Columbia
Langley ACL
CISS
HOMES
Spectrum SCL
InclusionBC
Milieu
Services
Cmty Lvg Soc
North Shore DRC
Semiamoo Srvcs
Chilliwack ACL
Cmty Lvg
Victoria
Pt Alberni
ACL
Campbell River
ACL
Powell River ACL
Cmty Lvg Prog.
Satori Services
Nanaimo ACL
Clement Center
(Duncan)
Interior Community
Sevices
Thompson-Okanagan
Cmty Sevices
Princeton
ACL
Penticton ACL
Kelowna ACL
Vernon
ACL
Kamloops ACL
Community
Connections
Penticton SCL
AIMHI
(Prince George ACL)
High Road Services
(Smithers)
Quesnel ACL
Fort St.John
ACL
Community Living Victoria has been using
Conversations That Matter since last October.
Our employees LOVE it! It’s very user friendly
and is a wonderful tool for reigniting the passion
in this field. I highly recommend it.
Irmgard Knudskov
Human Resource Manager
Community Living Victoria

Community Living
Windsor
Cmty Lvg
Belleville
Rygiel SCL
Huntsville ACL
Community Living
Atikokan
Cmty Lvg
Kingston
Owen Sound
ACL
Haldimand-Norfolk
ACL
Community Living
Thunder Bay
St. Mary’s
ACL

Community Living
Windsor
Cmty Lvg
Belleville
Rygiel SCL
Huntsville ACL
Community Living
Atikokan
Cmty Lvg
Kingston
Owen Sound
ACL
Haldimand-Norfolk
ACL
Community Living
Thunder Bay
St. Mary’s
ACL
Finally! Geographically remote agencies now have
access to the high quality training that has only been
available in urban centers. I can already see the
positive impact that Conversations that Matter is
having in our agency.
Jim Turner
Executive Director
Community Living Atikokan

www.conversationsthatmatter.org

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ndkunc@gmail.com
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New videos

New videos
Videos
Autism as a Movement Difference
Anne describes her research and personal
experience that led her to the conclusion that
autism is a movement disorder rather than purely a
cognitive disability.
Autism is not a Thing
Anne describes the devastaing impact that
medicalized view of autism has had on individuals
and families.
Anne Donnellan, Ph.D., has had a long time
interest in autism and is the author/editor of
numerous books and articles including the
Handbook of Autism, Progress without
Punishment and Movement Differences and
Diversity in Autism.
Anne Donnellan, Ph.D
Scholar, Author, Consultant
Strands:
• Disability & Society
• Respectful Support
Topics:
• Autism
• Behavioral Support
Concepts:
• Listening
• Curiosity
• Respect

STRANDS
•Disability & Society
•Lived Lives
•Respectful Support
•Meaningful Lives
•Family Matters
•Organizational
Transformation

CONCEPTS
• Advocacy
• Listening
• Belonging
• Curiosity
• Innovation
• Autonomy/Choice
• Respect
• Resilience
• Inclusion
• Social Justice

TOPICS
• Autism
• Institutionalization
• Self-Determination
• Person-Centered
Approaches
• Employment
• Systematic Instruction
• A Home of Your Own
• Community Based
Supports
• Fostering Friendships
• Making Community
Connections
• Individualized Funding
• Relationships & Sexuality
• Safeguards

New videos
Pat Amos
Parent, Trainer,
Family Advocate
---------------
Autism, Behavioral Support
Individualized Planning
More…
---------------
Behavioral Support
Importance of Relationships
More…
John Lord
Researcher, Author,
Consultant, Trainer
---------------
Individualized Funding
Family Directed Supports
More…
Anne Donnellan
Professor, Author,
Consultant, Trainer
---------------
Autism, Neurodiversity ,
Behavioral Support
More…
• Autonomy/Choice
• Respect
• Communication Skills
• Conflict Management
VIEW VIDEOSVIEW VIDEOS
close X
Anne Donnellan, Ph.D., has had a
long time interest in autism and is
the author/editor of numerous
books and articles including the
Handbook of Autism, Progress
without Punishment and Movement
Differences and Diversity in
Autism.
Strands:
Concepts:
• Listening
• Curiosity
• Respect
Topics:
• Autism

New videos
Videos
Autism as a Movement Difference
Anne describes her research and personal
experience that led her to the conclusion that
autism is a movement disorder rather than purely a
cognitive disability.
Autism is not a Thing
Anne describes the devastaing impact that
medicalized view of autism has had on individuals
and families.
Anne Donnellan, Ph.D., has had a long time
interest in autism and is the author/editor of
numerous books and articles including the
Handbook of Autism, Progress without
Punishment and Movement Differences and
Diversity in Autism.
Strands:
Concepts:
• Listening
• Curiosity
• Respect
Topics:
• Autism

Complete Reflection for this Video
Autism as a movement
difference
Presenter: Anne Donellan
Anne describes her research and
personal experience that led her to the
conclusion that autism is a movement
disorder rather than purely a cognitive
disability.
Strands:
Concepts:
• Listening
• Curiosity
• Respect
Topics:
• Autism

Autism as a movement difference
Anne puts forward the idea
that people with autism
struggle with bodies that are
beyond their control. Give
some specific examples how
this view might change the way
you respond to the people you
support.
Type text
Send
Submit this reflection to:
John Taylor
Mary Rogers
Other Email
√

support.
Type text
Send
John Taylor
Mary Rogers
Other Email
√
Let the person know that I
suspect that he’s trying to get
his body to work and give him
time

support.
Type text
Send
John Taylor
Mary Rogers
Other Email
√
Let the person know that I
suspect that he’s trying to get
his body to work and give him
time
mdaly@windsoracl

New videos
Pat Amos
Parent, Trainer,
Family Advocate
---------------
Autism, Behavioral Support
Individualized Planning
More…
---------------
Behavioral Support
Importance of Relationships
More…
John Lord
Researcher, Author,
Consultant, Trainer
---------------
Individualized Funding
Family Directed Supports
More…
Anne Donnellan
Professor, Author,
Consultant, Trainer
---------------
Autism, Neurodiversity ,
Behavioral Support
More…
• Autonomy/Choice
• Respect
• Communication Skills
• Conflict Management
VIEW VIDEOSVIEW VIDEOS
close X
Peter Park
Advocate, Founder of
People First
At 21, Peter Park was placed in an
institution because he had
epilepsy. He was kept there
against his will for over 18 years.
Peter eventually moved into a
home of his own. He is one of the
co-founders of People First.. Peter
is married and lives in Torontro.
Strands:
• Lived Lives
• Meaningful Lives
Concepts:
Advocacy
• Social Justice
Topics:
• A Home of your own

New videos
Coming Home: A Story of
Institutionalization,
Resistance and Resilience
Peter recounts his experience of
institutionalization, his resistance,
his resilience, and finally his move
back into the community into a
home of his own
Peter Park
Advocate, Founder of
People First
At 21, Peter Park was placed in an institution
because he had epilepsy. He was kept there
against his will for over 18 years. Peter eventually
moved into a home of his own. He is one of the
co-founders of People First.. Peter is married and
lives in Torontro.
Strands:
• Lived Lives
Concepts :
• Advocacy
• Social Justice
Topics:

Complete Reflection for this Video
Coming Home: A Story of
Institutionalization, Resistance
and Resilience
Presenter Peter Park
Peter recounts his experience of
institutionalization, his resistance, his
resilience, and finally his move back into
the community into a home of his own
Strands:
• Lived Lives
Concepts :
• Advocacy
• Social Justice
Topics:

New videos
CARF Core Competencies
• Ethical Codes of Conduct
• Confidentiality
• Customer Service
• Diversity Training
• Disability Awareness
• Wellness of persons served
• Person-Centered Practice Training
• Reporting of Abuse and Neglect
• Rights of persons served
• Rights of Personnel
• Address unique needs of persons
served
• Positive Behavioral Support
• Educational Opportunities for families
• Implications of Aging for people with
disabilities
• Support in Job-Search, Customized
& Supported Employment

New videos
CARF Core Competencies Person-Centered Approaches
Personal Support Networks: Tools to
Expand and Deepen your Network
Presenter: Aaron Johannes
Aaron outlines some of the tools people have found useful
to identify who is in their network and then examine ways of expanding
and deepening relationships.
Promoting Wellness Person-Centered Practice
Unique Needs of Person
Person-Centered Planning.
A Community of Practice Perspective
Presenter: John O’Brien
John provides an overview of the priniciples which gave
rise to person-centered approaches and emphasizes that these
principles must be tenaciosly adhered to during planning sessions.
Being Realistic Isn’t Realistic:
Presenter: Norman Kunc
Based on his personal experience as a disabled person,
Norman describes how innovation, Creativity, and a defiant refusal to
“be realistic” plays an essential role in facilitanting alternative
possibilities for people with disabilities.
The Imaginative Journey:
Exploring the Heart of Activism
and Innovation
Presenter: Beth Mount
Beth Mount invites us all into imaginative possibilities for creating
more just and inclusive communities not only for people with
disabilities but also for ourselves and community members
Asking Powerful Questions
Presenter: Emma Van der Klift
Emma discusses how reelinquishing our need to “have
answers” and becoming more comfortable being authentically curious
can reap collaborative, unexpected, exciting options.
Facilitating an Everyday Life
Presenter: John Lord
John shares powerful stories about how independent
facilitation has libertated citizens who experience disability, chronic
illness, poverty, or aging.

New videos
VIDEOS
Whose behaviour is inappropriate?
Embrace the Shake
When The Moon Come up
Because who is perfect?
Putting up with The Joneses
In My Language
Changing Perceptions of Autism
Beautiful Justice - The Power of
Person Centered Planning
Hope is Not a Plan
1 | 2 | 3 Next
Additional Resources VIDEOSVIDEOS PODCASTSPODCASTS SLAM POETRYSLAM POETRY DOCUMENTSDOCUMENTS

New videos
Facilitation Guide
An introduction to the Facilitation Guide
On Becoming an Effective Facillitator

1. CURIOSITY / SPECIFICITY
2. INSIGHT / EXPERIENCE
3. ACTION / ALTERNATIVES
FACILTATING CONVERSATIONS

New videos
Exhibitors – Books, DVDs, etc.
• Books, DVDs, etc.
Coming Soon:
SERVICES:
• Legal Counsel (Education)
• Legal Cousel (Wills/Guardianship)
• Insurance (Trusts)
• Group Facilitation
• Graphic Facilitation
PRODUCTS:
• Communication Aids
• Adaptive Seating Equipment
• Adapted Toys
• Adapted Daily Living Aids
• Adapted Clothing
• Wheelchairs & Scooters
Exhibitors – Products & Services

New videos
Spectrum Press is a social enterprise:
books and products by, for and about
people you care about. We sell our
products at conferences and workshops
and through an online bookstore. The
idea of a social enterprise has a long
history, and they have a few intentions
that are different.

New videos
Agency Resources
Executive Director’s Message
Community Living Windsor
• Personal Stories
• Ethics and Standards
• Health and Safety Videos

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SearchSearch
Name Last access Times Videos Video Titles Reflections
Logged in Watched Watched
Anne 25 min ago 3 6 The Power of Relationships View
Reflection
Bailey Part 2: Creating a "3rd Alternative" Questions
Part 2: Following the Golden Thread
Part 2: Discovery: The Engine Behind
Customized Employment
Part 1 - Dancing on the Autism Spectrum
Evan 23 hours 4 4 The Power of Relationships View
Reflection
Fox 25 min ago Part 2: Creating a "3rd Alternative" Questions
Lisa 3 days 5 6 The Power of Relationships View
Reflection
Nelson 6 hours ago Part 2: Creating a "3rd Alternative" Questions
Part 2: Discovery: The Engine Behind
Customized Employment
* Since July 8, 2013
View Reflections
for a Video

User Reflection Results
Reflection Submissions for Anne Bailey
Video Name
SearchSearch
Video Reflection Answers Submitted
Dec 20,
2013
Jan 14,
2014
The Power of
Relationships
New videos
Search by words in the video title
David talks about how he was changed by his relationship with
Roland. Have you been changed by your relationship with someone
you support, and if so, how?
I’ve learned to be less reliant on talking as the only form of
communication. I’ve also learned that a person can be very skilled in an
area even though they’re very limited in other areas.
Are there ways in which we can re-think the way support is
provided based on what you have heard in this video?
I like the distinction that David makes between coverage and
relationship. I think we continuously need to ask ourselves, “Are we
respectful of the relationship we have with the person or are we just
doing coverage.
Lynne notes that we can be good and kind all day long, and still be
doing the wrong thing. What does she mean by this?
We usually really want to be nice to people and help people but if we
don’t listen to them, we may be helping them in the wrong way.
ResetReset
Doing the
Wrong Thing
Kindly
Doesn't Make
It Right!
Back To User ListBack To User List

Video Reflection Results
Reflection Submissions for The Power of Relationships
Video Name
SearchSearch
User Reflection Answers Submitted
Anne
Bailey
New videos
Search by words in the video title
ResetReset
David talks about how he was changed by his relationship with
Roland. Have you been changed by your relationship with
someone you support, and if so, how?
I’ve learned to be less reliant on talking as the only form of Dec 20,
communication. I’ve also learned that a person can be very skilled in 2013
an area even though they’re very limited in other areas.
I used to really underestimate people’s ability before. Now, I realize if I Dec 28,
slow down a bit and break a task into small parts and give the odd 2013,
prompt, people can do some really complex tasks.
I’m more curious and patient now. I know my work here has made me a Jan 4,
better parent for my own kids. 2014
Evan
Fox
Lisa
Nelson
Back To User ListBack To User List

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……….
……….
Norman Kunc
ndkunc@gmail.com
ndkunc@gmail.com

4. SCOPE OF USE:
a. Public presentation of videos
The subscriber has the right to show individual videos from the
Conversations that Matter website to non-subscribers at public presentations
and meetings. These include:
•community presentations
•agency meetings
•during pre-screening and probationary period of a new employee
•individual presentations at public schools, colleges, and universities
(as in being an invited speaker to a class or course).
•meetings with another person or small groups
The subscriber is prohibited from showing a series of videos from the
Conversations that Matter website to non-subscribers as a part of ongoing staff
in-service or as a part of a post-secondary course. Prohibited presentations
include but are not limited to:
•college and university courses where you are the instructor
•agency in-service and training
•facilitated discussions with agency staff
In these instances, students and staff are required to subscribe to

If you're interested, here's how it works:
OPTION 1:
For those agencies who would like to participate in a pilot project with us:
• PDD will subsidize a portion of the subscriptions
• There are a limited number of subscriptions so it will be on a first come,
first serve basis
• We will work with/mentor you in rolling out and implementing the program
across your organization
• In the spring of 2015, we will ask you for some detailed feedback about how
conversations that matter has impacted your agency - this would include
several online surveys, conference calls and/or face to face meetings
• Our hope is that what we learn from you and your staff will help us to build
on and improve the site to best support your staff training going forward

If you're interested, here's how it works:
OPTION 2:
• You simply log onto the site and subscribe!
• We will be happy to help you think about how to implement the program in
your organization in a less formal way
• Of course we would still welcome your feedback, but surveys and calls
would remain optional

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www.conversationsthatmatter.orgwww.conversationsthatmatter.org
John Anderson
Executive Director
123 Some Street
Yourtown, BC
(250) 444-1234
j.anderson@yacl.org

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Editor's Notes