Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Wait line
1.
2. WHAT TO DO?
• Close the Doors to Further Customers
• Add Capacity
• Manage Demand
• Allow the Line to Form and then
Manage the by Diverting Customers
• Do Nothing
3. CHARACTERISTICS OF WAITING LINES
• Arrival Patterns: The Number of
Guest Arriving and the Manner in
which they Enter the Waiting Line
• Queue Discipline: How the Arriving
Guests are Served.
• Time for Service: How Long it Takes
to Serve Guests
5. MANAGING THE PERCEPTIONS OF
THE WAIT
• Occupied time feels shorter than unoccupied time.
• Time spent waiting to begin the service experience will feel
longer than time actually spent in the experience itself
• Anxious waits feel longer that more relaxed waits
• Waits of uncertain length feel longer that certain ones
• Unexplained waits feel longer than explained one
• Unfair waits feel longer than fair ones
• Solo waits feel longer than group waits
• Uncomfortable waits feel longer than comfortable waits
• Interesting waits are shorter than uninteresting ones
• Happy waits are shorter than sad ones