1. 1 . COURTESY AND RESPECT
2. APPEARANCE AND APPEAL
3. TOLERANCE AND TACT
4. HONESTY AND ETHICS
5. RELIABILITYAND RESPONSIBILITY
6. DILIGENCE AND COLLEGIALITY
The Six Dimensions of
Professional Behavior

2. • BE PUNCTUAL
• SPEAK AND WRITE CLEARLY.
• NOTIFY THE OTHER PERSON
WHEN RUNNING LATE.
• ACCEPT CONSTRUCTIVE
CRITICISM.
• PROVIDE FAIR AND ACTIVE
FEEDBACK.
Courtesy and Respect

3. Appearance and Appeal
• Present yourself pleasantly with good hygiene
and grooming.
• Choose attractive, yet not distracting business
attire.
• Understand that appropriate dress and behavior
are the first indication of professionalism and
create lasting impressions.
• Display proper business and dinning etiquette.

4. Tolerance and Tact
 Demonstrate self-control.
 Stay away from public arguments and
disagreements.
 Eliminate biases and prejudices in all business
dealings.
 Keep personal opinions of people private.
 Avoid snap judgments especially when
collaborating with others.

5. • A V O I D E V E N T H E S M A L L E S T L I E S A T A L L C O S T .
• S T E E R C L E A R O F C O N F L I C T S O F I N T E R E S T .
• P A Y F O R S E R V I C E S A N D P R O D U C T S P R O M P T L Y .
• K E E P C O N F I D E N T I A L I N F O R M A T I O N
C O N F I D E N T I A L .
• P A S S U P O P P O R T U N I T I E S T O B A D M O U T H
C O M P E T I T O R S – E M P H A S I Z E Y O U R C O M P A N Y ' S
B E N E F I T S .
• T A K E P O S I T I V E , A P P R O P R I A T E A C T I O N S ; A V O I D
R E S O R T I N G T O V E N G E F U L B E H A V I O R W H E N
Y O U F E E L W R O N G E D .
Honesty and Ethics

6. • BE DEPENDABLE.
• FOLLOW THROUGH ON
COMMITMENTS.
• KEEP PROMISES AND DEADLINES.
• PREFORM WORK CONSISTENTLY
AND DELIVER EFFECTIVE RESULTS.
• MAKE REALISTIC PROMISES ABOUT
THE QUANTITY AND QUALITY OR
WORK OUTPUT IN A PROJECTED
TIME FRAME.
Reliability and Responsibility

7. Diligence and Collegiality
 Deliver only work you can be proud of.
 Strive for excellence at all times.
 Give to customers more than they expect.
 Be prepared before meetings and when presenting reports.
 Do what needs to be done; do not leave work for others to
do.
 Show a willingness to share expertise.
 Volunteer services to a worthy community or charity group.
 Join networking groups and help their members.