1 . COURTESY AND RESPECT2. APPEARANCE AND APPEAL3. TOLERANCE AND TACT4. HONESTY AND ETHICS5. RELIABILITYAND RESPONSIBILITY6. DILIGENCE AND COLLEGIALITYThe Six Dimensions ofProfessional Behavior
• BE PUNCTUAL• SPEAK AND WRITE CLEARLY.• NOTIFY THE OTHER PERSONWHEN RUNNING LATE.• ACCEPT CONSTRUCTIVECRITICISM.• PROVIDE FAIR AND ACTIVEFEEDBACK.Courtesy and Respect
Appearance and Appeal• Present yourself pleasantly with good hygieneand grooming.• Choose attractive, yet not distracting businessattire.• Understand that appropriate dress and behaviorare the first indication of professionalism andcreate lasting impressions.• Display proper business and dinning etiquette.
Tolerance and Tact Demonstrate self-control. Stay away from public arguments anddisagreements. Eliminate biases and prejudices in all businessdealings. Keep personal opinions of people private. Avoid snap judgments especially whencollaborating with others.
• A V O I D E V E N T H E S M A L L E S T L I E S A T A L L C O S T .• S T E E R C L E A R O F C O N F L I C T S O F I N T E R E S T .• P A Y F O R S E R V I C E S A N D P R O D U C T S P R O M P T L Y .• K E E P C O N F I D E N T I A L I N F O R M A T I O NC O N F I D E N T I A L .• P A S S U P O P P O R T U N I T I E S T O B A D M O U T HC O M P E T I T O R S – E M P H A S I Z E Y O U R C O M P A N Y SB E N E F I T S .• T A K E P O S I T I V E , A P P R O P R I A T E A C T I O N S ; A V O I DR E S O R T I N G T O V E N G E F U L B E H A V I O R W H E NY O U F E E L W R O N G E D .Honesty and Ethics
• BE DEPENDABLE.• FOLLOW THROUGH ONCOMMITMENTS.• KEEP PROMISES AND DEADLINES.• PREFORM WORK CONSISTENTLYAND DELIVER EFFECTIVE RESULTS.• MAKE REALISTIC PROMISES ABOUTTHE QUANTITY AND QUALITY ORWORK OUTPUT IN A PROJECTEDTIME FRAME.Reliability and Responsibility
Diligence and Collegiality Deliver only work you can be proud of. Strive for excellence at all times. Give to customers more than they expect. Be prepared before meetings and when presenting reports. Do what needs to be done; do not leave work for others todo. Show a willingness to share expertise. Volunteer services to a worthy community or charity group. Join networking groups and help their members.