1. 8 Steps of Concerns Resolution D1 – Establish the team & problem definition D2 – Develop the interim containment action D3 – Diagnose Problem – Establish Root Cause D4 – Choose and implementation of corrective action D5 – Standardization of action D6 – Verification Of Countermeasure D7 – Effectiveness Monitoring to Prevent reoccurrence D8 – Closure of the concern & implement same actions in other area

2. Process Flow of Concerns Resolution Receipt of customer complaint Establish the team & problem definition Develop the interim containment action Diagnose Problem – Establish Root Cause Choose and implementation of corrective action Standardization of action Verification of Countermeasure Effectiveness Monitoring to Prevent reoccurrence Closure of the concern Implement same actions in other area