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8D Problem Solving Poster

The 8 Disciplines (8D) Problem Solving Poster describes the eight steps of problem solving. The process is applicable to automative, manufacturing and service organizations.

The poster comes in two themes: color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3 or A4-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts.

The 8D Problem Solving Poster complements the '8D Problem Solving Technique & Tools' training presentation materials. It serves as a takeaway and summary of your problem solving presentation.

A problem is a deviation from a standard, i.e., a difference between what should be happening and what is actually happening. The 8D Problem Solving Poster describes the eight steps of problem solving as follow:

D0: Plan
D1: Initiate Project Team
D2: Define the Problem
D3: Implement Containment Actions
D4: Identify Root Causes
D5: Develop & Verify Solution
D6: Implement Corrective Actions
D7: Prevent Recurrence
D8: Recognize the Team

The 8 Disciplines (8D) Problem Solving Poster describes the eight steps of problem solving. The process is applicable to automative, manufacturing and service organizations.

The poster comes in two themes: color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3 or A4-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts.

The 8D Problem Solving Poster complements the '8D Problem Solving Technique & Tools' training presentation materials. It serves as a takeaway and summary of your problem solving presentation.

A problem is a deviation from a standard, i.e., a difference between what should be happening and what is actually happening. The 8D Problem Solving Poster describes the eight steps of problem solving as follow:

D0: Plan
D1: Initiate Project Team
D2: Define the Problem
D3: Implement Containment Actions
D4: Identify Root Causes
D5: Develop & Verify Solution
D6: Implement Corrective Actions
D7: Prevent Recurrence
D8: Recognize the Team

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8D Problem Solving Poster

  1. 1. 8D Problem Solving © Operational Excellence Consulting. All rights reserved. A problem is a deviation from a standard, i.e., a difference between what should be happening and what is actually happening. To solve a problem, use the 8 Disciplines (8D) Problem Solving process here. § Understand the need for problem solving § Define and quantify the symptom § Identify the customer and any other affected parties § Gather details of the customer complaint or problem § Protect the customer § Obtain management support for the project § Prepare an 8D report template D0. Plan § Address the problem symptom with the team § Review priorities, scope and complexity § Identify if a team is needed § Ensure that the team comprise the right people with the required skillsets § Identify team members § Nominate a team leader and project champion § Clarify team roles and responsibilities § Document decisions on the 8D report D1. Initiate Project Team § Collect and visualize available data § Define the process; allocate the data or information to the various steps of the process § Assess if the problem needs to be re- scoped or broken into smaller components § Define the boundaries of the problem § Carry out a problem analysis § Get confirmation by the customer § Update the 8D report D2. Define the Problem § Analyze cause of the problem § Identify opportunities to improve systems, policies, methods and procedures for the present problem and/or similar problems § Identify the lessons learned § Update the 8D report D7. Prevent Recurrence § Check for team suitability § Carry out an FMEA § Implement the permanent corrective actions § Cease containment measures § Make corrective measures permanent § Monitor success § Update the 8D report D6. Implement Corrective Actions § Check for team suitability § Evaluate possible corrective measures § Verify effectiveness of corrective measures § Measure success using data analysis or SPC § Check if the problem is eliminated; if not, go back to D4 § Verify and gain agreement from the customer § Update the 8D report D5. Develop & Verify Solution § If interim measures are necessary, look for and assess the most suitable measures, if not go to D4 § Verify the interim measures § Define the boundaries (Is/Is Not) of the problem § Analyze effects and results § Validate or clarify with the customer § Implement and check the interim measures § Update the 8D report D3. Implement Containment Actions § Collect and visualize available data § Check the team suitability for the purpose § If further data/information is needed, go back to D2 § Identify possible causes § Identify the most likely cause(s) § Verify the root cause(s) § Identify possible measures and alternatives § Update the 8D report D4. Identify Root Causes Plan 0 Initiate Project Team 1 Define the Problem 2 Implement Containment Actions 3 Identify Root Causes 4 Develop & Verify Solution 5 Implement Corrective Actions 6 Prevent Recurrence 7 Recognize Project Team 8 § Document the problem solving steps and results § Give feedback to team members § Share success story § Recognition by management § Finalize the 8D report D8. Recognize the Team “85% of the reasons for failure to meet customer expectations are related to deficiencies in systems and processes… rather than the employee.” - Dr. W. E. Deming “Talent wins games, but teamwork wins championships.” - Michael Jordan “If you fail to plan, you are planning to fail.” - Benjamin Franklin “A problem well-stated is a problem half solved.” - Charles Kettering
  2. 2. 8D Problem Solving © Operational Excellence Consulting. All rights reserved. § Understand the need for problem solving § Define and quantify the symptom § Identify the customer and any other affected parties § Gather details of the customer complaint or problem § Protect the customer § Obtain management support for the project § Prepare an 8D report template D0. Plan § Address the problem symptom with the team § Review priorities, scope and complexity § Identify if a team is needed § Ensure that the team comprise the right people with the required skillsets § Identify team members § Nominate a team leader and project champion § Clarify team roles and responsibilities § Document decisions on the 8D report D1. Initiate Project Team § Collect and visualize available data § Define the process; allocate the data or information to the various steps of the process § Assess if the problem needs to be re- scoped or broken into smaller components § Define the boundaries of the problem § Carry out a problem analysis § Get confirmation by the customer § Update the 8D report D2. Define the Problem § Analyze cause of the problem § Identify opportunities to improve systems, policies, methods and procedures for the present problem and/or similar problems § Identify the lessons learned § Update the 8D report D7. Prevent Recurrence § Check for team suitability § Carry out an FMEA § Implement the permanent corrective actions § Cease containment measures § Make corrective measures permanent § Monitor success § Update the 8D report D6. Implement Corrective Actions § Check for team suitability § Evaluate possible corrective measures § Verify effectiveness of corrective measures § Measure success using data analysis or SPC § Check if the problem is eliminated; if not, go back to D4 § Verify and gain agreement from the customer § Update the 8D report D5. Develop & Verify Solution § If interim measures are necessary, look for and assess the most suitable measures, if not go to D4 § Verify the interim measures § Define the boundaries (Is/Is Not) of the problem § Analyze effects and results § Validate or clarify with the customer § Implement and check the interim measures § Update the 8D report D3. Implement Containment Actions § Collect and visualize available data § Check the team suitability for the purpose § If further data/information is needed, go back to D2 § Identify possible causes § Identify the most likely cause(s) § Verify the root cause(s) § Identify possible measures and alternatives § Update the 8D report D4. Identify Root Causes Plan 0 Initiate Project Team 1 Define the Problem 2 Implement Containment Actions 3 Identify Root Causes 4 Develop & Verify Solution 5 Implement Corrective Actions 6 Prevent Recurrence 7 Recognize Project Team 8 § Document the problem solving steps and results § Give feedback to team members § Share success story § Recognition by management § Finalize the 8D report D8. Recognize the Team “85% of the reasons for failure to meet customer expectations are related to deficiencies in systems and processes… rather than the employee.” - Dr. W. E. Deming “Talent wins games, but teamwork wins championships.” - Michael Jordan “If you fail to plan, you are planning to fail.” - Benjamin Franklin “A problem well-stated is a problem half solved.” - Charles Kettering A problem is a deviation from a standard, i.e., a difference between what should be happening and what is actually happening. To solve a problem, use the 8 Disciplines (8D) Problem Solving process here.
  3. 3. © Operational Excellence Consulting. All rights reserved. 3 Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg

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