5. Company Profile
Business Lines
Knowledge Technology
Management Organizational Business Information
& Learning Engineering Intelligence systems
Solutions Solutions Solutions Solutions
6. Company Profile
Areas of Expertise
NGG MLS NGG OES XBIS XIS
Customer Customer BI Development Project
Strategy Strategy Management
Data Recovery
Sales & Service Sales & Service Enterprise
Content
Change Performance Management
Management Improvement
ERP
Organizational Supply Chain
Development management
Leadership
Training
Development
7. Company Profile
Group Structure
NGG XIOMA
NGG CZ XIOMA CZ
Finance & HR
NGG RU
R&D
NGG Nordic
Marketing
NGG MLS NGG OES XIOMA IS XIOMA BIS XIOMA Automotive
Products & Performance PM Development Development
Development Improvement
Development SCM SAP/ECM Sales Sales
Center
Account Customer
Management & Management
Delivery
8. Company Profile
Around the World
Australia Israel / Israel Norway
Brazil Italy / Italy Poland
China India Romania
Croatia Ireland Russia / Russia
Czech R / Czech R Ivory Cost Slovak R
NGG Company/ Office Denmark Kenya Spain
Finland Korea Sweden
XIOMA Business partners Greece Mexico U.K
NGG Trainers/consultants Germany Netherland U.S
Hungary / Hungary Nigeria Vietnam
12. NGG Automotive Solutions
NGG - The A.D.M Framework
Distributor Retail Management Direct Channels
Management (Dealerships) (Customer Management)
DD. 1 Distributor Diagnosis RD. 1 Dealership Diagnosis DC. 1 D.C Diagnosis
Strategy: Strategy: Automotive 24/7 Customer Interaction
Center:
RS.1 Structure alignment & role
DS.1 Distributor structure, role & unit definition alignment
definitions alignment Strategy: CIC missions, interfaces, budget
plan and change management program
RS.2 Dealership architectural master
plan
DS.2 Distributor information & IT Processes:
alignment RS.3 Dealership KPI system • Service & Information
Implementation • Potential Realization
• Tech Based Services
Processes: Processes: • Platinum Services
• Network Management
DP.1 Internal units procedures & RP.1 Customer experience
standards management
Training: training & Implementation
RP.2 Operational Mgt. (workshop & programs
DP.2 Network power realization
warehouse)
Sales Field Force Program
DP.3 IT alignment RP.3 IT alignment
Field force management, operation & IT
alignment
Training : Training :
Field force Training
RT.1 Manager enhancement program
DT.1 Regional service / sales manager
program Fleet Management Program
RT.2 Sales Increasing Program (Basic/
Advanced) Structure, processes and IT
DT.2 Internal trainers coaching
program (T.T.T) RT.3 Service Improvement Program Key account management (Fleet sales &
(Basic / Advanced) service) training
16. NGG Management &
Learning Solutions
3 A closer look at our Automotive Learning portfolio
17. NGG Management & Learning Solutions
Automotive
Program APEX I - Achieve Parts Excellence
Target Audience Parts Pro Leaders
Program Focus Parts sales and Marketing – Perception, processes,
skills, tools
Learning Methodology Instructor Led Training (ILT)
Case Study
Participant
Guide Implementation
Manual
18. NGG Management & Learning Solutions
Automotive
Program APEX II (Achieve Parts Excellence)
and Warehouse Operations Training
Target Audience Parts Pro Leaders
Program Focus Availability Management - Perception, Processes, tools
Learning Methodology ILT
Participant
Guide
Warehouse Game
19. NGG Management & Learning Solutions
Automotive
Program Hyundai 6 Step Customer Care Sales Process
Target Audience Sales Department Managers, Sales Consultants
Program Focus Hyundai sales perception – customers needs and
expectations, sales process, customer relationship
management
Learning Methodology WBT
Training Presentation
20. NGG Management & Learning Solutions
Automotive
Program PEPI - Dealer Process Enhancement Program
Target Audience Process Champions from selected Hyundai distributors
Program Focus Process Champions (PC) role perception, sales and service
processes, Implementation Tools
Learning Methodology ILT, Toolbox Manual
Dealer Process Enhancement Program
21. NGG Management & Learning Solutions
Automotive
Program PIT – Performance Improvement Training
Target Audience Process Champions from selected Hyundai distributors
Program Focus Sale Process (Core Kits), Sales Skills (Expanded Kits),
Managerial Implementation Skills and Tools
(Managerial Kits)
Learning Methodology ILT, TTT Training Kits
Sale Skills - Expended Kits Sale Process - Core Kits
22. NGG Management & Learning Solutions
Automotive
Program Dealership Performance Improvement Program
Target Audience Dealership Managers, Dealership Department Managers,
Dealership Personnel
Program Focus Defined KPIs for improvement, Dealership Performance
Gap Analysis, Dealership Performance Improvement
Implementation Work plan, Monitor and control
performance improvement
Learning Methodology On the Job Training
Dealership Performance Improvement Program
23. NGG Management & Learning Solutions
Automotive
Program New Model Launching (i20, Cenntenial/Equss,
Target Audience Sales Department Managers, Sales Consultants
Program Focus Product - features and benefits, Market - customers profile,
buying motives, needs and expectations, sales –
unique sales processes
Learning Methodology WBT
Training Presentation
24. NGG Management & Learning Solutions
Automotive
Program New Model Launching (Nissan Leaf)
Target Audience Sales Department Managers, Sales Consultants
Program Focus Product - features and benefits, Market - customers profile,
buying motives, needs and expectations, sales –
unique sales processes
Learning Methodology ILT
Training Presentation Participant Guide
25. NGG Management & Learning Solutions
Automotive
Program Nissan School of Automotive
Target Audience Regional Managers, Dealer managers, Sales Department
Managers, Service Department Managers, Parts
Department Managers, Sales Consultants, Service Advisors,
Parts Specialists
Program Focus The Nissan School of Automotive curriculum - Distributor
Training, Dealer Managerial Training, Dealer Personnel
Training
Learning Methodology ILT
