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Acterna HST-3000
ADSL2 Testing
User’s Guide
Acterna HST-3000
ADSL2 Testing
User’s Guide
ii HST-3000 ADSL Testing User’s Guide Revision B
Notice Every effort was made to ensure that the information in this
document was accurate at the time of printing. However, infor-
mation is subject to change without notice, and Acterna
reserves the right to provide an addendum to this document
with information not available at the time that this document
was created.
Copyright © Copyright 2005 Acterna, LLC. All rights reserved. Acterna,
Communications Test and Management Solutions, and its
logo are trademarks of Acterna, LLC. All other trademarks and
registered trademarks are the property of their respective
owners. No part of this guide may be reproduced or trans-
mitted electronically or otherwise without written permission of
the publisher.
Trademarks Acterna and HST-3000, are trademarks or registered trade-
marks of Acterna in the United States and/or other countries.
Specifications, terms, and conditions are subject to change
without notice. All trademarks and registered trademarks are
the property of their respective companies.
Ordering
information
This guide is a product of Acterna's Technical Information
Development Department, issued as part of the HST-3000.
The order number for a printed guide is ML-059701. The order
number for a CD-ROM containing all the HST-3000 user
documentation is CML-060301.
Federal
Communications
Commission (FCC)
Notice
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential instal-
lation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interfer-
ence will not occur in a particular installation.
HST-3000 ADSL Testing User’s Guide Revision B iii
This device complies with Part 15 of the FCC Rules. Opera-
tion is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) This device must
accept any interference received, including interference that
may cause undesired operation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and
receiver.
– Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician
for help.
In order to maintain compliance with the limits of a Class B
digital device Acterna requires that quality interface cables be
used when connecting to this equipment. Any changes or
modifications not expressly approved by Acterna could void
the user's authority to operate the equipment.
Industry Canada
Requirements
This Class B digital apparatus complies with Canadian
ICES-003.
Cet appareil numérique de la classe B est conforme à la
norme NMB-003 du Canada.
iv HST-3000 ADSL Testing User’s Guide Revision B
HST-3000 ADSL2 Testing User’s Guide Revision B v
Contents
About This Guide ix
Purpose and scope. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
HST-3000 ADSL2 Testing User’s Guide . . . . . . . . . . . . . xi
HST-3000 Base Unit User’s Guide. . . . . . . . . . . . . . . . . . xi
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Technical assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Chapter 1 Getting Started 1
About ADSL2 testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Quick tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Sealing current terminator . . . . . . . . . . . . . . . . . . . . . . .5
Chapter 2 ADSL2 Testing 7
Accessing the ADSL2 testing feature . . . . . . . . . . . . . . . .8
Testing in modem emulate mode . . . . . . . . . . . . . . . . . . .9
Selecting modem emulate mode . . . . . . . . . . . . . . . . . .9
Contents
vi HST-3000 ADSL2 Testing User’s Guide Revision B
Setting test parameters. . . . . . . . . . . . . . . . . . . . . . . . . .9
Setting general modem parameters. . . . . . . . . . . .10
Setting WAN parameters . . . . . . . . . . . . . . . . . . . .13
Setting data parameters. . . . . . . . . . . . . . . . . . . . .14
Setting ping parameters . . . . . . . . . . . . . . . . . . . . .16
Setting PPP parameters. . . . . . . . . . . . . . . . . . . . .17
Setting ATM BERT parameters . . . . . . . . . . . . . . .18
Setting trace route parameters. . . . . . . . . . . . . . . .19
Setting FTP parameters . . . . . . . . . . . . . . . . . . . . .21
Connecting to the line. . . . . . . . . . . . . . . . . . . . . . . . . .22
Testing the physical layer . . . . . . . . . . . . . . . . . . . . . . .23
Testing line quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Performing a ping test . . . . . . . . . . . . . . . . . . . . . . . . .24
Releasing IP addresses . . . . . . . . . . . . . . . . . . . . . . . .25
ATM BERT testing . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Testing in Ethernet TE mode . . . . . . . . . . . . . . . . . . . . . .27
Selecting Ethernet TE mode. . . . . . . . . . . . . . . . . . . . .28
Setting test parameters. . . . . . . . . . . . . . . . . . . . . . . . .28
Setting LAN parameters. . . . . . . . . . . . . . . . . . . . .28
Connecting to the line. . . . . . . . . . . . . . . . . . . . . . . . . .30
Testing line quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Performing a ping test . . . . . . . . . . . . . . . . . . . . . . . . .31
Testing in ADSL through mode . . . . . . . . . . . . . . . . . . . .32
Selecting through mode . . . . . . . . . . . . . . . . . . . . . . . .32
Setting test parameters. . . . . . . . . . . . . . . . . . . . . . . . .32
Setting LAN parameters. . . . . . . . . . . . . . . . . . . . .33
Setting WAN parameters . . . . . . . . . . . . . . . . . . . .34
Connecting to the line. . . . . . . . . . . . . . . . . . . . . . . . . .35
Testing line quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Performing a ping test . . . . . . . . . . . . . . . . . . . . . . . . .37
Finding disturbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Saving graphical results. . . . . . . . . . . . . . . . . . . . . . . . . .40
Managing test configurations . . . . . . . . . . . . . . . . . . . . .40
Storing test configurations . . . . . . . . . . . . . . . . . . . . . .41
Loading a configuration . . . . . . . . . . . . . . . . . . . . . . . .42
Overwriting a configuration. . . . . . . . . . . . . . . . . . . . . .42
Deleting a configuration . . . . . . . . . . . . . . . . . . . . . . . .42
Contents
HST-3000 ADSL2 Testing User’s Guide Revision B vii
Chapter 3 Interpreting Test Results 45
About ADSL results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Summary results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Error results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Data errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
IP results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Ethernet results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Ping results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Trace route results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
ATM general results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
ATM OAM results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
ATM channel results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
ATM BERT results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
FTP results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Performance results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Signal results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Graphs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Identity results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Video results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Chapter 4 Troubleshooting 65
Interpreting messages . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Resolving problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Operating the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Performing tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
General test problems . . . . . . . . . . . . . . . . . . . . . .70
ADSL test problems . . . . . . . . . . . . . . . . . . . . . . . .70
Glossary 77
Index 83
Contents
viii HST-3000 ADSL2 Testing User’s Guide Revision B
HST-3000 ADSL2 Testing User’s Guide Revision B ix
About This Guide
This chapter describes how to use this guide. Topics
discussed in this chapter include the following:
– “Purpose and scope” on page x
– “Assumptions” on page x
– “Terminology” on page x
– “HST-3000 ADSL2 Testing User’s Guide” on page xi
– “HST-3000 Base Unit User’s Guide” on page xi
– “Safety instructions” on page xi
– “Technical assistance” on page xii
– “Conventions” on page xiii
About This Guide
Purpose and scope
x HST-3000 ADSL2 Testing User’s Guide Revision B
Purpose and scope
The purpose of this guide is to help you successfully use the
features and capabilities of the Acterna HST-3000.
This guide includes task-based instructions that describe how
to configure, use, and troubleshoot the HST-3000’s ADSL
testing option.
Assumptions
This guide is intended for novice, intermediate, and experi-
enced users who want to use the HST-3000 effectively and
efficiently. We are assuming that you have basic computer
experience and are familiar with basic telecommunication
concepts, terminology, and safety.
Terminology
The following terms have a specific meaning when they are
used in this guide:
– HST-3000 — The HST-3000 family of products or the
combination of a base unit and a SIM.
– SIM — Service Interface Module. Referred to generically
as the module.
About This Guide
HST-3000 ADSL2 Testing User’s Guide
HST-3000 ADSL2 Testing User’s Guide Revision B xi
HST-3000 ADSL2 Testing User’s Guide
The HST-3000 ADSL2Testing User’s Guide is an application-
oriented user’s guide containing information about using the
HST-3000 ADSL2 testing option to perform test operations on
ADSL2/2+ services. This includes an overview of testing
features, instructions for using the HST-3000 in ADSL2
modem emulate mode, ADSL2 through mode, and Ethernet
TE mode. This guide also contains test result descriptions and
contact information for Acterna’s Technical Assistance Center
(TAC).
This user’s guide should be used in conjunction with the
HST-3000 Base Unit User’s Guide.
HST-3000 Base Unit User’s Guide
The HST-3000 Base Unit User’s Guide contains overall infor-
mation relating to device and general functions such as using
the unit with a keyboard, peripheral support, battery charging,
saving and printing results, and managing files. This guide
also contains technical specifications for the base unit and a
description of Acterna’s warranty, services, and repair infor-
mation, including terms and conditions of the licensing agree-
ment.
Safety instructions
Safety instructions are contained in a separate document and
are provided in printed format with the product. Safety infor-
mation is also available in electronic form on the HST user
documentation CD-ROM.
About This Guide
Technical assistance
xii HST-3000 ADSL2 Testing User’s Guide Revision B
Technical assistance
If you need assistance or have questions related to the use of
this product, call or e-mail Acterna’s Technical Assistance
Center (TAC) for customer support. Before contacting TAC,
you should have the serial numbers for your HST-3000 unit.
(see “Locating the serial number” in the HST-3000 Base Unit
User’s Guide).
Table 1 lists TAC information. For the latest TAC contact infor-
mation, go to www.acterna.com, or contact your local sales
office for assistance. For contact information for regional sales
offices, see the back cover of this guide.
During off-hours, you can request assistance by doing one of
the following: leave a voice mail message at the Technical
Assistance number, e-mail the North American Technical
Table 1 Technical assistance centers
Region Phone Number
Americas
(except Brazil)
1-866-ACTERNA
301-353-1550
(1-866-228-3762)
tac@acterna.com
Brazil 0800-7015370
4617 3839
4617 3729
Europe, Africa, and
Mid-East
+49 (0) 7121 86 1345
(Acterna Germany)
hotline.europe@acterna.com
Asia and the Pacific +852 2892 0990
(Hong Kong)
+8610 6833 7477
(Beijing-China)
Southeast Asia,
Australia, and New
Zealand
+60 3 2730 6333
(Kuala Lumpur)
About This Guide
Conventions
HST-3000 ADSL2 Testing User’s Guide Revision B xiii
Assistance Center, tac@acterna.com, or submit your ques-
tion using our online Technical Assistance Request form at
www.acterna.com.
Conventions
This guide uses naming conventions and symbols, as
described in the following tables.
Table 2 Typographical conventions
Description Example
User interface actions and
buttons or switches you have
to press appear in this type-
face.
Press the OK key.
Code and output messages
appear in this typeface.
All results okay
Text you must type exactly as
shown appears in this type-
face.
Type: a:set.exe in the dia-
log box.
Variables appear in this type-
face.
Type the new hostname.
Book references appear in
this typeface.
Refer to Newton’s Telecom
Dictionary
Table 3 Keyboard/menu conventions
Description Example
A plus sign + indicates simul-
taneous keystrokes.
Press Ctrl+s
A comma indicates consecu-
tive key strokes.
Press Alt+f,s
About This Guide
Conventions
xiv HST-3000 ADSL2 Testing User’s Guide Revision B
Table 4 Symbol conventions
Table 5 Safety definitions
A slanted bracket indicates
choosing a submenu from
menu.
On the menu bar, click
Start > Program Files.
Table 3 Keyboard/menu conventions (Continued)
Description Example
This symbol represents a general hazard.
This symbol represents a risk of electrical shock.
This symbol represents a risk of explosion
This symbol represents a Note indicating related informa-
tion or tip.
DANGER Indicates an imminently hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING Indicates a potentially hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION Indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injury.
1
HST-3000 ADSL2 Testing User’s Guide Revision B 1
Chapter 1 Getting Started
This chapter provides a general description of the HST-3000’s
optional ADSL2 testing features. Topics discussed in this
chapter include the following:
– “About ADSL2 testing” on page 2
– “Quick tour” on page 3
Chapter 1 Getting Started
About ADSL2 testing
2 HST-3000 ADSL2 Testing User’s Guide Revision B
About ADSL2 testing
The HST-3000 ADSL testing features use modem emulation
(ATU-R) to turn up and troubleshoot ADSL and ADSL2
services as well as provide ATM statistics and analysis. The
internet protocol (IP) suite software allows IP/PPP trouble-
shooting. The on-board web browser option validates an
internet connection.
The capabilities of the ADSL features include the following:
– Variety of ADSL testing modes for service verification,
local loop testing, and network connectivity.
– Variety of line modulations:
– ANSI T1.413 DMT Full Rate
– ITU-T G.992.2 (G.Lite)
– ITU-T G.992.1 (G.DMT) Full Rate Annex A
– Multimode (Annex A)
– ITU-T 992.3 (ADSL2)
– ITU-T 992.5 (ADSL2+)
– G.Span (ADSL2)
Mode Function
ADSL Modem
emulate mode
Used to test basic ADSL physical layer
rates, quality and line statistics. Also
used for testing the following types of
lines: IP over Ethernet, IP over ATM,
PPP over Ethernet, and PPP over ATM.
ADSL Through
mode
Used for testing the following types of
lines: Bridged Ethernet, IP over ATM,
PPP over Ethernet, and PPP over ATM.
ATM Loopback Used to loopback ATM cells.
Ethernet TE
mode
Used for testing IP over Ethernet and
PPP over Ethernet.
Chapter 1 Getting Started
Quick tour
HST-3000 ADSL2 Testing User’s Guide Revision B 3
– Wide range of compatibility with industry standards
– On-board web browser for validating the customer’s
internet connection
– Trace route and FTP throughput capability
– Customer premise equipment emulation to turn up and
troubleshoot ADSL service, including Ethernet terminal
equipment (TE)
– ATM F5 loopback capability
– ATM BERT capability
Quick tour
The following sections describe the HST’s LED status indica-
tors and connector applicable to ADSL.
Status LEDs These indicators report the status of the application. The func-
tion of each LED is described in Table 6.
Table 6 Status LEDs
LED Function
Sync A two-color LED that reports the status of
modem synchronization.
– Flashing green indicates that the modems
are training.
– Solid green indicates that the modems have
synchronized.
– Solid red indicates a synchronization error
has occurred.
Chapter 1 Getting Started
Quick tour
4 HST-3000 ADSL2 Testing User’s Guide Revision B
Data A two-color LED that reports the status of the
data connection.
– Flashing green indicates that the data con-
nection is not yet established.
– Solid green indicates that a data connection
has been established with the network (so
that the HST-3000 may send and receive
data on the network).
– Solid red indicates that a data network con-
nection has not been established.
Error A two-color LED that reports modem error condi-
tions.
– Solid red indicates an error condition.
Alarm A two-color LED that indicates alarm condi-
tions.
– Solid red indicates an alarm condition.
Loopback A two-color LED that indicates a loopback
condition.
– Solid amber indicates that a local loop-
back has been achieved.
Battery Indicates the battery status. For more informa-
tion, see the HST-3000 Base Unit User’s Guide.
Table 6 Status LEDs (Continued)
LED Function
Chapter 1 Getting Started
Quick tour
HST-3000 ADSL2 Testing User’s Guide Revision B 5
Connector The connector for ADSL is located on the right side of the SIM,
as shown in Figure 1.
Use the 8-pin modular jack (ADSL connector) for connection
to ADSL circuits. If in through mode, connect an Ethernet
cable to the Ethernet jack on the top panel.
Sealing current
terminator
The sealing current terminator, HST3000-SC, is an optional
accessory available for DSL service. It is used when sealing
current or wetting current must be terminated. Typically this
occurs in an all-digital environment, but is not typical in DSL
since the equipment (NT1 or telephone) provides termination.
The LED on the module indicates presence of sealing current.
Place the module in-line, using the provided test cable.
Figure 1 ADSL connector
SIM
Base unit
ADSL connector
WARNING: ELECTRICAL SHOCK
Electrical shock may result in serious injury or death. Use
care when connecting to telecommunications circuits, to be
sure that you do not come in contact with exposed conduc-
tors or power mains. Connect TNV signals to TNV ports
only.
Chapter 1 Getting Started
Quick tour
6 HST-3000 ADSL2 Testing User’s Guide Revision B
The module is designed to terminate voltages under 80 volts,
anything over 80V may make the module act erratic (LED
flicker, go dim, etc.)
NOTE:
It is not recommended leaving the sealing current termina-
tor on the line in the presence of a repeater because the
module oscillates and could cause signal integrity issues
effecting HST test results.
CAUTION: DAMAGE TO MODULE
Placing the sealing current terminator on a line with voltage
over 150 volts may damage the unit.
2
HST-3000 ADSL2 Testing User’s Guide Revision B 7
Chapter 2 ADSL2 Testing
This chapter provides task-based instructions for using the
optional HST-3000 ADSL2 testing features. Topics discussed
in this chapter include the following:
– “Accessing the ADSL2 testing feature” on page 8
– “Testing in modem emulate mode” on page 9
– “Testing in Ethernet TE mode” on page 27
– “Testing in ADSL through mode” on page 32
– “Finding disturbers” on page 37
– “Saving graphical results” on page 40
– “Managing test configurations” on page 40
Chapter 2 ADSL2 Testing
Accessing the ADSL2 testing feature
8 HST-3000 ADSL2 Testing User’s Guide Revision B
Accessing the ADSL2 testing feature
The ADSL2 feature provides the following test modes:
– ATU-R Annex A Emulate
– ATU-R Annex A Through
The following procedure describes how to access the ADSL2
testing feature.
You can access Ethernet terminal equipment (TE) mode by
pressing the Ethernet soft key (see “Testing in Ethernet TE
mode” on page 27).
To access the ADSL testing feature
1 Press the Home navigation key.
2 Press the ADSL soft key.
The ADSL Measurements menu appears.
The following sections describe how to perform tests in
the following modes: Emulate, Through, and Ethernet TE.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
HST-3000 ADSL2 Testing User’s Guide Revision B 9
Testing in modem emulate mode
In modem emulate mode, the HST-3000 terminates the line
instead of the CPE.
The modem emulation test involves the following steps:
– selecting ATU-R modem emulate mode
– setting test parameters
– connecting to the line
– performing the tests
Selecting
modem emulate
mode
The first step for the test is to select modem emulate mode.
To select modem emulate mode
1 Access the ADSL testing options (see page 8).
2 Select modem emulate mode.
After a few seconds the ADSL Summary statistics menu
appears. The unit is now in modem emulate mode.
3 Proceed to “Setting test parameters”.
Setting test
parameters
Before you begin testing, make sure the test parameters on
the HST-3000 match the parameters of the line you are
testing. To set the parameters on the HST-3000, see the
following sections.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
10 HST-3000 ADSL2 Testing User’s Guide Revision B
Setting general
modem
parameters
The procedure in this section describes how to set the general
modem parameters. You can restore the default parameters,
or you can specify the individual settings.
The default modem parameters for Annex A are as follows:
– Standard — T1.413
– Auto Sync — On
– Trellis Coding — On
– Echo Cancellation — Off
To restore default modem parameters
1 Press the Configure navigation key.
The parameter soft keys appear.
2 Press the GENERAL soft key. You may need to use the
left or right arrow buttons to find the General soft key.
The ADSL General Settings menu appears.
3 Select Restore Defaults.
4 At the restore defaults prompt, press the OK.
The default modem parameters are set.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
HST-3000 ADSL2 Testing User’s Guide Revision B 11
The following procedure describes how to set individual
modem parameters.
To set the general modem parameters
1 Press the GENERAL soft key. You may need to use the
left or right arrow button to find the General soft key.
The ADSL General Settings menu appears.
2 To configure the line modulation standard, select
Standard, and then specify the ADSL line modulation
standard in use:
– T1.413
– G.DMT
– G.Lite
– Multimode. Multimode will automatically pick T1.413,
G.DMT, or G.Lite.
– ADSL2 (Auto) will revert to G.DMT if the line doesn’t
support ADSL2.
– ADSL2+ (Auto) will revert to ADSL2 if the line doesn’t
support ADSL2+ or revert to G.DMT if line doesn’t
support ADSL2.
– ADSL2 forces ADSL2 only (if line doesn’t support
ADSL2, the connection fails).
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
12 HST-3000 ADSL2 Testing User’s Guide Revision B
– ADSL2/2+ allows either ADSL2 or ADSL2+ (if line
doesn’t support ADSL2/2+, the connection fails)
– G.Span (Auto) supports any version of ATU-C.
(Proprietary Conexant high speed ADSL DMT.)
3 Select Auto Sync, and then select either On or Off.
This parameter specifies whether the HST-3000 will auto-
matically attempt to re-sync with the DSLAM if the
connection drops.
4 Select Trellis Coding, and then select either On or Off.
This parameter specifies whether trellis coding for error
correction is used. Select this only if you know it is
required.
5 Select Echo Cancellation, and then select either On or
Off.
Echo cancellation is a special ADSL mode in which UP
and DOWN bands overlap to provide higher data rates.
Select this only if you know it is required.
6 Select SRA, and then select either On or Off.
Seamless Rate Adaptation changes the data rate while in
operation without any interruption to data service.
7 Select Power Cutback, and then select either Off or
1 - 12dB.
Power cutback allows you to reduce the local tx power.
This can reduce the level of NEX T (near-end cross talk)
as well as lowering the overall power consumption of the
HST-3000.
8 Select Event Log Size, and then specify the size of the
event log. The size options are as follows: 100, 200, 300,
400, 500.
The general modem parameters are set.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
HST-3000 ADSL2 Testing User’s Guide Revision B 13
Setting WAN
parameters
The following procedure describes how to set the wide area
network (WAN) parameters. The WAN interface is the DSL
connection to tip and ring.
To set the WAN parameters
1 Press the WAN soft key.
The WAN Settings menu appears.
2 Select IP Mode to set the IP mode to either static or
dynamic host configuration protocol (DHCP).
3 Select IP Address, and then enter the IP address.
4 Select Net Mask, and then enter the net mask.
5 Select Gateway, and then enter the gateway address.
6 Select DNS, and then enter the address of the domain
name server.
7 Select Which MAC, and then select either User Defined
or Factory Default.
For most situations, the factory default is acceptable and
should be used.
8 If you selected User Defined in step 7, select MAC
Address, and then enter the address for the MAC.
The WAN parameters are set.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
14 HST-3000 ADSL2 Testing User’s Guide Revision B
Setting data
parameters
To use ping, trace route, FTP, or the web browser, the data
configuration must be set correctly. The VPI and VCI settings
must match the customer-facing settings for the ADSL ports
on the DSLAM.
Be sure to check these settings before you proceed with test-
ing. Check the trouble ticket or call your help desk for assis-
tance.
The following procedure describes how to set the data param-
eters.
To set the data parameters
1 Press the DATA soft key.
The Data Settings menu appears.
NOTE:
You may achieve synchronization with the DSLAM without
configuring these settings, but you must configure these to
use ping, trace route, FTP, or the web browser.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
HST-3000 ADSL2 Testing User’s Guide Revision B 15
2 Press 1 then select a Data Mode.
– IPoE is IP over Ethernet
– IPoA is IP over ATM
– PPPoA is PPP over ATM
– PPPoE is PPP over Ethernet
– ATM Loopback allows ATM cells to be looped back.
– IPoE MVC Video is an optional mode for IP video
testing. For more information, see the HST-3000 IP
Video Testing User’s Guide.
– Bridged Ethernet - used in Ethernet mode.
– ATM BERT allows bit error rate testing over the ATM
layer.
3 Select VC, and then enter the virtual path indicator (VPI)
and virtual channel indicator (VCI) for the virtual channel
(VC) under test.
4 If you selected IPoE, IPoA, PPPoA, PPPoE, MVC Video,
or Bridged Ethernet Data Mode, select TX ATM PCR and
enter the transmit peak cell rate.
– Unlimited transmits the maximum cell rate allowed on
the circuit.
– User Specified allows you to enter a value from 2 to
50000 cells per second.
5 If you selected IPoE, IPoA, PPPoA, or PPPoE Data
Mode, select Encapsulation, and then specify the appro-
priate setting.
6 If you selected ATM Loopback Data Mode, select Loop-
back Mode and specify whether to loop ALL cells or only
TTC cells.
The data parameters are set.
NOTE:
If the rate entered is not attainable, the HST will round
down to the next attainable rate.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
16 HST-3000 ADSL2 Testing User’s Guide Revision B
Setting ping
parameters
The following procedure describes how to set the ping param-
eters.
To set the ping parameters
1 Press the PING soft key.
The Ping Settings menu appears.
2 Select Address Type, then select either IP Address or
DNS Name (domain name server name).
IP Address uses the numeric address, DNS Name uses
the domain name, such as www.acterna.com
3 Select IP Address, and then enter the IP address.
Acterna recommend using the IP address or Domain
Name Services (DNS) name of the ISP gateway of the
customer's service provider. It is also possible to ping any
internet address or the network Broadband Remote
Access Server (BRAS).
4 Select DNS Name, and then enter the DNS name.
5 Select Number Pings, and then set the number of pings
to send before stopping.
6 Select Pings/second, and then set the number of pings
per second.
7 Select Packet size, and then set the packet size.
The default is 16. Change this only if needed.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
HST-3000 ADSL2 Testing User’s Guide Revision B 17
The ping parameters are set.
Setting PPP
parameters
The following procedure describes how to set the point-to-
point protocol (PPP) parameters.
To set the PPP parameters
1 Press the PPP soft key.
The PPP Settings menu appears.
2 Select PPP Mode, and then select either Client or
Server.
Client is normally used. Use Server only when you have
an ATU-C. This feature allows a remote ATU-R to estab-
lish a PPP session with the HST-3000.
3 Select User Name, and then enter a valid user name.
This must be a valid user account with an ISP.
4 Select Use Provider, and then select either Yes or No.
NOTE:
If you selected “Server” as the PPP mode, connect only to
other devices with the same service name.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
18 HST-3000 ADSL2 Testing User’s Guide Revision B
This option indicates whether to append the user name
with the service provider domain name (for example,
earthlink.net). Select Yes only if usernames for the ISP
must include the domain name as part of the username.
This setting automatically appends the @ sign for you.
5 Select Provider, and then enter the provider name.
This is required if you selected Yes for “Use Provider.”
6 Select Password, and then enter the user password.
This must be a valid password that matches the user
name above. Passwords are often case-sensitive.
7 Select Use Service Name.
8 If you selected “Yes” for Use Service Name, enter the
Service Name.
The PPP parameters are set.
Setting ATM BERT
parameters
If you selected ATM BERT as the data mode on the Data
settings menu, the ATM BERT parameters must be set. The
ATM BERT data mode is only available in modem emulate
mode.
To set the ATM BERT parameters
1 Press the ATM BERT soft key.
The ATM BERT Settings menu appears.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
HST-3000 ADSL2 Testing User’s Guide Revision B 19
2 Select Bert Mode, and then select Rx Only, Tx Only, or
Tx and Rx.
3 Select Bandwidth %, and then enter the percentage of
bandwidth to test.
4 Select Pattern, and then select a Bert pattern.
5 Select Pattern Invert, and then select whether to invert
the pattern.
6 Select Duration, and then select a test duration from the
following:
– Continuous
– 1 Minute
– 15 Minutes
– 1 Hour
– User Defined
7 If you selected a User Defined Duration, select Custom
Duration, and enter the number of minutes for the test
duration.
8 Select Threshold Enable, and then indicate whether a
threshold is enabled.
9 If Threshold Enable is Enabled, select Threshold, and
then enter the threshold.
The ATM BERT parameters are set.
Setting trace route
parameters
The following procedure describes how to set the trace route
parameters. For all modes except TE mode, the WAN inter-
face is the DSL connection to tip and ring.
To set the trace route parameters
1 Press the Trace Route soft key. You may need to use the
left or right arrow key to find the TRACERT soft key.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
20 HST-3000 ADSL2 Testing User’s Guide Revision B
The Trace Route Settings menu appears.
2 Select Address Type, and then select either IP address
or DNS Name (domain name server name).
3 Select IP Address, and then enter the IP address.
4 Select DNS Name, and then enter the DNS name.
5 Select Packet Type, and then set the packet type to one
of the following:
– ICMP (Internet Control Message Protocol)
– UDP (User Datagram Packet).
6 Select DNS Lookup, and then indicate whether you want
to lookup names for hops.
The trace route parameters are set.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
HST-3000 ADSL2 Testing User’s Guide Revision B 21
Setting FTP
parameters
The following procedure describes how to configure FTP
(throughput) parameters.
To set FTP parameters
1 Press the FTP soft key. You may need to use the left or
right arrow key to find the FTP soft key.
The FTP Settings menu appears.
2 Press the 1 key, and then enter a user name. Use the up
and down arrows to indicate a letter or number, or use the
keyboard keys.
3 Press the OK key to accept the changes.
4 Press the 2 key, and then enter a password. Use the up
and down arrows to indicate a letter or number, or use the
keyboard keys.
5 Press the 3 key, and then indicate whether you want to
download or upload.
6 Press the 4 key, and then indicate the upload file size.
7 Press the 5 key, and then specify the upload content,
either Pseudo-random or Fixed Pattern - AA55.
The thruput parameters are set.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
22 HST-3000 ADSL2 Testing User’s Guide Revision B
Connecting to
the line
After setting the test parameters, you can connect to the line.
To connect to the line
1 Connect one end of the test cable to the jack on the side
of the module.
2 Connect the other end of the cable using one of the
following methods:
– If connecting to the NID, plug the cable into the
modular connector on the NID, or use clip leads to
clamp pins 4 and 5 as shown below.
– If connecting behind a full-rate splitter, use a cable that
will connect the ADSL signal on pins 2 and 5 to pins 4
and 5 on the HST-3000 as shown below.
The test leads are connected.
N
E
T
W
O
R
K
4
5 ADSL
Line
NID
Line
port
N
E
T
W
O
R
K
4
5 ADSL
Line
NID
Line
port
N
E
T
W
O
R
K
3
4
2
5ADSL
Line
POTS
Line
4
5
Line
port
SPLITTER
N
E
T
W
O
R
K
3
4
2
5ADSL
Line
POTS
Line
4
5
Line
port
SPLITTER
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
HST-3000 ADSL2 Testing User’s Guide Revision B 23
Testing the
physical layer
You can use the HST-3000 to test the physical layer of the
ADSL link. The following procedure describes the basic test
for the ADSL link.
To perform a basic ADSL link test
– Connect to the line and allow the unit to train on the line.
If the unit achieves sync at the desired data rates, noise
margins, and attenuation, the ADSL link is good.
Testing line
quality
Once connected to the line, the HST-3000 gathers statistics
for the line. These statistics are used to determine the line
quality.
To test line quality
1 Connect to the line.
The modem begins to train on the line automatically.
When it reaches show time, the HST-3000 begins gath-
ering statistics.
Once data synchronization occurs, the Actions soft key
appears.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
24 HST-3000 ADSL2 Testing User’s Guide Revision B
2 Optional. To verify ATM level connectivity, press the
Actions soft key then select either Send F5 Segment or
Send F5 End-End.
This sends a F5 loop command to the applicable device.
3 Press the Display soft key to view different types of
statistics.
See “About ADSL results” on page 46 for information on
interpreting the results.
4 Press the Results soft key to clear the results or save
them to a text file.
For more information on saving results and managing the
files, see the Acterna HST-3000 Base Unit User’s Guide.
5 Press the DSL Stop soft key to stop the modem.
All DSL results will remain in view until the modem is
started again or another test is selected.
Testing line quality is complete.
Performing a
ping test
The ping test sends a ping packet through the modem to an
IP address or DNS name (could be a network switch or web
address) to test for connectivity.
The ping feature is available when the data mode is set to one
of the following:
– IP over Ethernet (IPoE)
– IP over ATM (IPoA)
The following procedure describes how to perform a ping test.
NOTE:
You can also check connectivity using the web browser.
See “Web browser” in the base manual for more informa-
tion.
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
HST-3000 ADSL2 Testing User’s Guide Revision B 25
To perform a ping test
1 Locate the Actions soft key.
If you do not see the Actions soft key, do the following:
a Check the Data LED.
The Data LED must be green in order to use the
Actions softkey. If the Data LED is red, the network
connection is not properly established.
b Press the Configure navigation key and make sure all
parameter settings are correct for the circuit.
c Press the Home navigation key.
d Press the Display soft key, and then select Data - IP.
See if there are any error messages.
e Locate the Actions soft key.
2 Press the Actions soft key.
3 Select a ping method:
– Ping Once sends a single ping to the network.
– Start Ping consecutively sends multiple pings to the
network, up to the number of pings configured.
4 Press the Results soft key to clear the results or save
them to a text file.
For more information on saving results and managing the
files, see the Acterna HST-3000 Base Unit User’s Guide.
The test is complete.
Releasing IP
addresses
The HST allows you to release allocated IP addresses, so
they can be used in other applications. The IP release feature
is available when the data mode is set to one of the following:
– IP over Ethernet (IPoE)
– PPP over Ethernet (PPPoE)
– PPP over ATM (PPPoA)
Chapter 2 ADSL2 Testing
Testing in modem emulate mode
26 HST-3000 ADSL2 Testing User’s Guide Revision B
For instructions setting the data mode, see “Setting data
parameters” on page 14.
The following procedure describes how to release IP
addresses.
To release IP addresses
1 Press the Home navigation key.
2 Connect the HST to the line. See “Connecting to the line”
on page 30.
3 Press the Display soft key.
4 Press the 4 key to select IP Results.
The IP results window appears.
5 Press the Actions soft key.
6 Select either Log-Off or IP-Release.
The Log-Off and IP-Release options are only available
when you viewing the IP results window.
The IP address is now available for use in other applica-
tions.
ATM BERT
testing
The HST-3000 allows testing of the ATM layer using a bit error
rate test (BERT). The following procedure describes how to
perform an ATM BERT.
To perform an ATM BERT test
1 Verify that ATM BERT is selected as the Data Mode. See
“Setting data parameters” on page 14.
2 Press the Home navigation key.
3 Connect the HST to the line. See “Connecting to the line”
on page 30.
Once data synchronization occurs, the Actions soft key
appears.
Chapter 2 ADSL2 Testing
Testing in Ethernet TE mode
HST-3000 ADSL2 Testing User’s Guide Revision B 27
4 Press the Actions soft key then select Start ATM BERT.
5 Press the Display soft key.
6 Press the 4 key then select ATM BERT.
The ATM BERT results window appears.
7 To insert an error, press the Actions soft key then select
Inject ATM BERT Error.
The Injected Errors counter should increment.
8 Press the Results soft key to clear or save the results.
See “ATM BERT results” on page 58 for information on
interpreting the results.
You have completed the ATM BERT test.
Testing in Ethernet TE mode
In Ethernet TE mode, you can use the HST-3000 to emulate
Ethernet terminal equipment. You can connect to an Ethernet
LAN or to the Ethernet port on the customer modem. You can
then use trace route, FTP, the web browser, or IP Ping to test
for connectivity.
You can also ping through the modem to a network switch or
web address to test for connectivity.
Chapter 2 ADSL2 Testing
Testing in Ethernet TE mode
28 HST-3000 ADSL2 Testing User’s Guide Revision B
The Ethernet TE test involves the following steps:
– selecting Ethernet TE mode
– setting test parameters
– connecting to the line
– performing the tests
Selecting
Ethernet TE
mode
The first step for the test is to select Ethernet terminal equip-
ment (TE) mode.
To select Ethernet TE mode
1 Press the Home navigation key.
2 Press the ETHERNET soft key.
3 Select Ethernet TE.
The Ethernet TE Summary appears.
4 Proceed to “Setting test parameters” on page 28.
Setting test
parameters
Before you begin testing, make sure the test parameters on
the HST-3000 match the parameters of the line that you are
testing. The following parameters must be set on the HST:
– Data parameters (see “Setting data parameters” on
page 14)
– Ping parameters (see “Setting ping parameters” on
page 16)
– PPP parameters (see “Setting PPP parameters” on
page 17)
– LAN parameters (see “Setting LAN parameters”)
Setting LAN
parameters
The available parameter options will vary depending on the
selected mode. The following procedure describes how to set
the LAN parameters.
Chapter 2 ADSL2 Testing
Testing in Ethernet TE mode
HST-3000 ADSL2 Testing User’s Guide Revision B 29
To set the LAN parameters
1 Press the LAN soft key.
The LAN Settings menu appears.
2 Select IP Mode, then select either Static or DHCP
(dynamic host configuration protocol).
3 Select IP Address, then enter the IP address.
4 Select Net Mask, then enter the net mask.
5 Select Gateway, then enter the gateway address.
6 Select DNS, then enter the address of the DNS server.
7 Select Which MAC, then specify either User Defined or
Factory Default.
8 If the Which MAC parameter is set to User Defined, select
MAC Address, then enter the appropriate address.
9 Select Media Type, then select the media type.
10 Select VLAN, then set it to On or Off.
The LAN parameters are set.
Chapter 2 ADSL2 Testing
Testing in Ethernet TE mode
30 HST-3000 ADSL2 Testing User’s Guide Revision B
Connecting to
the line
After setting the test parameters, you can connect to the line.
To connect to the line
1 Connect the cross-over Ethernet cable to the HST’s
Ethernet port on the top panel as shown below.
The Ethernet port is pinned-out like a typical Ethernet
network adaptor or NIC, so you should use a straight
cable if connecting to a hub, switch, or router.
2 Connect the other end of the cable to the LAN or modem
Ethernet port.
After connecting the correct Ethernet cable, the Data LED
will illuminate green and the link light will glow, indicating
a good network connection exists.
Testing line
quality
Once connected to the line, the HST-3000 gathers statistics
for the line. These statistics are used to determine the line
quality.
Ethernetport
N
E
T
W
O
R
K
Modem
Ethernetport
N
E
T
W
O
R
K
Modem
Chapter 2 ADSL2 Testing
Testing in Ethernet TE mode
HST-3000 ADSL2 Testing User’s Guide Revision B 31
To test line quality
1 Connect to the line.
2 Press the Results soft key to clear the results or save
them to a text file.
For more information on saving results and managing the
files, see the Acterna HST-3000 Base Unit User’s Guide.
3 Press the Display soft key to view different types of
statistics.
See “About ADSL results” on page 46 for information on
interpreting the results.
Testing line quality is complete.
Performing a
ping test
You can do a ping test to test for connectivity. See
“Performing a ping test” on page 24 for more information.
You can also test for connectivity using trace route, FTP
through-put, or the web browser. Make sure the Data LED is
illuminated green before you test for connectivity.
Chapter 2 ADSL2 Testing
Testing in ADSL through mode
32 HST-3000 ADSL2 Testing User’s Guide Revision B
Testing in ADSL through mode
In through mode, the HST-3000 replaces the customer’s
ADSL modem to help sectionalize troubles. Depending on the
ADSL test option you purchased, you can perform Annex A
and Annex B through mode testing.
Through mode testing involves the following steps:
– selecting through mode
– setting test parameters
– connecting to the line
– performing the tests
Selecting
through mode
The first step for the test is to select through mode.
To select through mode
1 Access the ADSL testing feature (see page 8).
2 Select through mode.
After a few seconds the ADSL Summary statistics menu
appears. The unit is now in through mode.
3 Proceed to “Setting test parameters” on page 32.
Setting test
parameters
Before you begin testing, make sure that the test parameters
on the HST-3000 match the parameters of the line you are
testing. The following parameters must be set:
– General modem parameters (see “Setting test parame-
ters” on page 9)
– Data parameters (see “Setting data parameters” on
page 14)
– Ping parameters (see “Setting ping parameters” on
page 16)
Chapter 2 ADSL2 Testing
Testing in ADSL through mode
HST-3000 ADSL2 Testing User’s Guide Revision B 33
– PPP parameters (see “Setting PPP parameters” on
page 17)
– FTP parameters “Setting FTP parameters” on page 21.
– LAN parameters (see “Setting LAN parameters”)
– WAN parameters (see “Setting WAN parameters”)
Setting LAN
parameters
The following procedure describes how to set the LAN param-
eters.
To set the LAN parameters
1 Press the LAN soft key.
The LAN Settings menu appears.
2 Select NAT to enable or disable network address transla-
tion (NAT) as appropriate.
Use this when the customer CPE modem/router assigns
private IP addresses.
3 Select Server IP, then enter the tester’s LAN server IP
address.
4 Select Net Mask, then enter the LAN net mask address.
5 Select DHCP Server to enable or disable the tester’s
DHCP server.
Chapter 2 ADSL2 Testing
Testing in ADSL through mode
34 HST-3000 ADSL2 Testing User’s Guide Revision B
Enable the DHCP server when the customer’s CPE is
configured to receive an IP address automatically.
6 If DHCP Server is enabled, perform the following steps:
a Enter the starting IP address for the tester’s DHCP
server.
b Enter the pool size.
This is how many IP addresses the tester’s DHCP
server may assign to other computers.
7 Select Media Type, then select the media type.
The LAN parameters are set.
Setting WAN
parameters
The following procedure describes how to set the wide area
network (WAN) parameters. The WAN interface is the DSL
connection to tip and ring.
To set the WAN parameters
1 Press the WAN soft key.
The WAN Settings menu appears.
2 Select IP Mode, then select either Static or DHCP
(dynamic host configuration protocol).
3 Select IP Address, then enter the IP address.
4 Select Net Mask, then enter the net mask address.
Chapter 2 ADSL2 Testing
Testing in ADSL through mode
HST-3000 ADSL2 Testing User’s Guide Revision B 35
5 Select Gateway, then enter the gateway address.
6 Select DNS, then enter the address of the DNS server.
7 Select Which MAC, then specify either User Defined or
Factory Default.
8 If the Which MAC parameter is set to User Defined, select
MAC Address, then enter the appropriate address.
9 Select VLAN, then set it to On or Off.
The WAN parameters are set.
Connecting to
the line
After setting the test parameters, you can connect to the line.
To connect to the line
1 Connect one end of the test cable to the 8-pin jack on the
right-hand side of the HST-3000.
2 Connect the other end of the cable to Tip and Ring using
either the modular jack or clip leads.
3 Connect to the CPE:
a Connect one end of the Ethernet cable to the Ethernet
jack on the top of the HST-3000.
b Connect the other end of the cable to the PC, hub, or
router.
Wall
jack
or
Line
port
Ethernetport
NID
Wall
jack
or
Line
port
Ethernetport
NID
Chapter 2 ADSL2 Testing
Testing in ADSL through mode
36 HST-3000 ADSL2 Testing User’s Guide Revision B
Use a shielded crossover cable if you are connecting to
a PC. Use a straight cable if you are connecting to a
hub or router.
The test leads are connected.
Testing line
quality
Once connected to the line, the HST-3000 gathers statistics
for the line. These statistics are used to determine the line
quality.
To test line quality
1 Connect to the line.
The modem begins to train on the line automatically.
When it reaches show time, the HST-3000 begins gath-
ering statistics.
2 Press the Results soft key to clear the results or save
them to a text file.
For more information on saving results and managing the
files, see the Acterna HST-3000 Base Unit User’s Guide.
3 Press the Display soft key to view different types of
statistics.
See “About ADSL results” on page 46 for information on
interpreting the results.
Testing line quality is complete.
Chapter 2 ADSL2 Testing
Finding disturbers
HST-3000 ADSL2 Testing User’s Guide Revision B 37
Performing a
ping test
Perform a ping test to test for connectivity. See “Performing a
ping test” on page 24 for more information.
You can also test for connectivity using trace route, FTP
through-put, or the web browser. Make sure the Data LED is
illuminated green before you test for connectivity.
Finding disturbers
The graphical displays can be useful tools for finding
disturbers. The graphs are pictorial representations of the bits
per tone. Using these graphs to locate interference is not a
precise method. However, this process can help you isolate
the frequency where the interference occurs. You can then
use that information to identify possible sources of interfer-
ence.
To find disturbers
1 After running the test, press the Display soft key.
2 Select Graphs.
3 Select View BPT graph.
NOTE:
The graphs only appear if you are connected to the line and
the modem has trained on the line.
Chapter 2 ADSL2 Testing
Finding disturbers
38 HST-3000 ADSL2 Testing User’s Guide Revision B
The bits per tone (BPT) graph appears.
4 Examine the portions of the graphs where there are dips
or breaks.
These dips represent areas where interference is
degrading the ADSL signal.
5 Use the Cursor actions to help identify the affected
frequencies.
6 Optional. To enlarge the view of the graph (zoom in),
perform the following steps.
a Press the Cursor soft key.
b Select Zoom in.
7 To view the BPT graph for higher frequencies, perform
the following steps.
a Press the Graphs soft key.
b Select View Ext BPT graph.
Chapter 2 ADSL2 Testing
Finding disturbers
HST-3000 ADSL2 Testing User’s Guide Revision B 39
The Extended BPT graph appears.
8 Find the corresponding tone in Table 7 on page 39.
Table 7 lists common noise sources and the corre-
sponding frequencies and tones.
By noting the frequency where the interference occurs,
you can associate the affected frequencies with possible
disturbers.
Finding disturbers is complete.
Table 7 Noise sources and tones
Noise Source
Noise
Frequency
(kHz)
Tone #
Tone
Frequenc
y (kHz)
ISDN BRI 40 9 38.8125
HDSL passband
center
196 45 194.0625
HDSL passband max 392 91 392.4375
HDSL2 274 64 276
T1 passband center 772 179 772
E1 passband center 1024 237 1022
Chapter 2 ADSL2 Testing
Saving graphical results
40 HST-3000 ADSL2 Testing User’s Guide Revision B
Saving graphical results
You can save graphical results to a bit map file
To save graphical results to a file
1 After running a test, press the Display soft key.
2 Select Graphs.
The graphical results appear.
3 Select the graph you want to view.
4 To save the graph to a file, press the Graphs soft key.
5 Select Save Screen Capture.
6 Enter a file name for the graph, and the press the OK key.
The graph is saved to the following directory on the HST:
/results/ADSL. The graph is saved as a bit map file
with a .bmp file extension.
7 For information about viewing and printing files on the
HST, see the Acterna HST Base Unit User’s Guide.
Managing test configurations
The configuration storage feature allows you to save test
configurations, load saved configurations, overwrite saved
configurations, and delete saved configurations.
NOTE:
A graph only appears if you are connected to the line and
the modem has trained on the line.
NOTE:
Configuration changes are not automatically saved to con-
figuration storage. You must overwrite the configuration (or
create a new one) to make the change permanent.
Chapter 2 ADSL2 Testing
Managing test configurations
HST-3000 ADSL2 Testing User’s Guide Revision B 41
To view the configuration storage feature
1 Press the STORAGE soft key.
The Config Store menu appears.
Storing test
configurations
Once you have finished configuring the HST-3000 for a partic-
ular test, you can store the test configuration for future use.
You can store up to 10 configurations.
To store a test configuration
1 Set up the HST-3000 for the test you are performing.
2 Press the Configure navigation key.
3 Press the STORAGE soft key.
4 Press the 2 key.
5 Enter the file name.
6 Press the OK key.
The test configuration is stored.
Chapter 2 ADSL2 Testing
Managing test configurations
42 HST-3000 ADSL2 Testing User’s Guide Revision B
Loading a
configuration
After a configuration is saved, you can load it. This can save
time when changing settings for different circuits.
To load a test configuration
1 Press the Configure navigation key.
2 Press the STORAGE soft key.
3 Press the 1 key.
4 Select the file name to load.
5 Press the OK key.
The test configuration is loaded.
Overwriting a
configuration
You can change a saved configuration then overwrite the old
version.
To overwrite a configuration
1 Press the Configure navigation key.
2 Press the STORAGE soft key.
3 Press the 3 key.
4 Select the file name to overwrite.
5 Press the OK key.
The test configuration is overwritten.
Deleting a
configuration
If a configuration is no longer needed, you can delete it.
To delete a test configuration
1 Press the Configure navigation key.
2 Press the STORAGE soft key.
3 Press the 4 key.
Chapter 2 ADSL2 Testing
Managing test configurations
HST-3000 ADSL2 Testing User’s Guide Revision B 43
4 Select the file name to delete.
5 Press the OK key.
The test configuration is deleted.
Chapter 2 ADSL2 Testing
Managing test configurations
44 HST-3000 ADSL2 Testing User’s Guide Revision B
3
HST-3000 ADSL2 Testing User’s Guide Revision B 45
Chapter 3 Interpreting Test Results
This chapter describes the test results that are gathered when
running a test. Topics in this chapter include the following:
– “Summary results” on page 46
– “Error results” on page 48
– “Event log” on page 49
– “Data errors” on page 49
– “IP results” on page 49
– “Ethernet results” on page 50
– “Ping results” on page 51
– “Trace route results” on page 53
– “ATM general results” on page 54
– “ATM OAM results” on page 55
– “ATM channel results” on page 56
– “ATM BERT results” on page 58
– “FTP results” on page 59
– “Performance results” on page 60
– “Signal results” on page 61
– “Graphs” on page 62
– “Identity results” on page 63
Chapter 3 Interpreting Test Results
About ADSL results
46 HST-3000 ADSL2 Testing User’s Guide Revision B
About ADSL results
After the HST-3000 has synchronized with the DSLAM, the
unit will immediately display results on the LCD. You can view
many additional results by pressing the DISPLAY soft key and
selecting other results screens.
Summary results
This category provides a summary of the most important test
results. This default results screen provides a summary of the
most frequently used test results. Table 8 describes the
summary results.
NOTE:
The available results depend on the installed options,
modem type, and test configuration. Your unit may not show
all of the results listed below.
Table 8 Summary results
Result Description Range Resolution
Data mode Shown in the upper
right of the screen. It is
the current data mode.
IPoE, IPoA, PPPoA,
PPPoE, Bridged
Ethernet, ATM Loop-
back, IPoE MVC Video
N/A
Line format Shown in the upper
right of the screen. It is
the current ADSL line
format.
G.DMT, G.Lite, T1.413,
Multimode, ADSL2,
ADSL2+, G.Span
N/A
Est. Length1 Shown in the connec-
tion diagram. It is the
estimated loop length.2
N/A ±5%
Chapter 3 Interpreting Test Results
Summary results
HST-3000 ADSL2 Testing User’s Guide Revision B 47
Modem state Shown just under the
connection diagram. It
is the current opera-
tional state for the
modem. A graphical
display also indicates
the modem state.
BOOTING, IDLE,
TRAINING, SHOW-
TIME, UNKNOWN,
NOT TALKING
N/A
Actual rate Actual upstream and
downstream rates
32–1024 kbps3
(Up)
32–8160 kbps3
(Dn)
32–1200 kbps4
(Up)
32–2500 kbps4
(Dn)
32 kbps
4-32 kbps
Max rate Maximum attainable
upstream and down-
stream rates
32–1024 kbps3
(Up)
32–8160 kbps3
(Dn)
32–1200 kbps4
(Up)
32–2500 kbps4
(Dn)
32 kbps
Capacity The percentage of total
bandwidth currently
used by the actual con-
nect rate upstream and
downstream.
0–100% 1%
Noise margin Noise margin upstream
and downstream
0–63.5 dB 0.5 dB
Attenuation The degradation of sig-
nal strength in dB
upstream and
downstream1.
0–63.5 dB 0.5 dB
Errors The shaded line at the
bottom of the screen. It
reports the type of
modem errors.
N/A N/A
1. Not available if in the following ADSL1 modes: G.DMT, T.413, or G.lite. It will be available in a
future release.
2. The estimated loop length is a rough estimated based on attenuation. For a more accurate
measure of loop length, use the TDR in Copper mode.
3. These are ADSL1 rates. Some manufacturers allow higher ADSL1 rates.
4. These are ADSL2 rates.
Table 8 Summary results (Continued)
Result Description Range Resolution
Chapter 3 Interpreting Test Results
Error results
48 HST-3000 ADSL2 Testing User’s Guide Revision B
Error results
This category provides both local and remote error statistics.
Table 9 describes the error results for ADSL.
Table 9 Error results
Result Description Range Resolution
LOS Loss of signal. N/A N/A
FEC Forward Error Correc-
tion anomalies.
0–4294967295 errors 1 error
FEC ES Forward Error Correc-
tion Errored Seconds.
Count of seconds in
which at least one FEC
error occurred.
0–4294967295 errors 1 error
CRC Cyclical redundancy
check. A mathematical
way to ensure all of the
data or information pay-
load in a cell, frame, or
packet has arrived
uncorrupted.
0–4294967295 errors 1 error
ES Number of seconds in
which one or more CRC
error occurred
0–4294967295 errors 1 error
SES Count of seconds in
which at least 50 CRC
errors occurred or one or
more LOSW defects are
declared.
0–4294967295 errors 1 error
UAV Count of unavailable
seconds, which occurs
after 10 contiguous SES.
0–4294967295 errors 1 error
HEC Header error correction.
Errored ATM cell head-
ers that have been auto-
matically corrected.
0–4294967295 errors 1 error
Chapter 3 Interpreting Test Results
Event log
HST-3000 ADSL2 Testing User’s Guide Revision B 49
Event log
This category provides a running log of significant modem
events and errors.
Data errors
This category displays network connection statistic and
parameters and IP ping information. It is only available when
a data mode has been selected in the ADSL configuration
screens. There are several types of results available under
the data category.
IP results
Table 10 describes the IP results.
Table 10 IP results
Result Definition
WAN IP
Address
The HST-3000's IP address to the access
or provider network.
WAN Net Mask The HST-3000’s netmask address. IP
devices use a netmask IP address to deter-
mine if IP packets are to be routed to other
networks or sub-networks.
LAN IP Address The HST-3000's IP address to a PC or lap-
top, hub or router connected to the
HST-3000's ethernet port. (Through mode
only)
LAN Net Mask The HST-3000's netmask address for the
LAN interface. (Through mode only)
Chapter 3 Interpreting Test Results
Ethernet results
50 HST-3000 ADSL2 Testing User’s Guide Revision B
Ethernet results
The ethernet category provides statistics on ethernet frames
when the HST-3000's 10/100BT Ethernet interface is used in
TE or ADSL thru-modes. Table 11 describes the Ethernet
results.
Gateway The HST-3000's gateway address. When
an IP device has determined that a packet
is not addressed to it or devices on the
same sub-network (subnet), it sends all
such packets to the gateway address for
further routing to the correct address.
DNS Domain Name Services. When using inter-
net addresses such as www.acterna.com,
the HST-3000 (and all IP devices) must
translate to an IP address (such as
157.234.12.20) in order to route the pack-
ets or data. To do so, it first requests a DNS
server to translate an internet address into
an IP address; then the HST-3000 can cor-
rectly route IP pings or other data. The DNS
address must be that of a real DNS server,
preferably in the provider network.
State The status of DHCP, DNS and TCP/IP pro-
tocols used to route traffic on the access
network.
Table 10 IP results (Continued)
Result Definition
Table 11 Ethernet results
Result Definition
RX Bytes Total bytes received
RX Frames Total frames received
Chapter 3 Interpreting Test Results
Ping results
HST-3000 ADSL2 Testing User’s Guide Revision B 51
Ping results
Think of ping (packet internet groper) as sonar on a network.
The HST-3000 sends out IP packets (Internet Control
Messaging Protocol [ICMP] “echo” requests) to which the
destination (target) automatically responds. Ping tells you if
the destination is alive and awake, how fast the ping went to
the destination and back to the HST-3000, and if ping packets
were dropped and lost along the way. Table 12 on page 52
describes the ping results.
RX Errors Total errors received
RX Dropped Frames Total dropped frames
TX Bytes Total bytes transmitted
TX Frames Total frames received
TX Errors Total errors received
TX Dropped Frames Total dropped frames
TX collisions Ethernet frames are transmitted
“space-available” when there is a
break on the signal on the cable;
sometimes frames are transmitted at
the same time as another transmitter,
causing a “collision” of frames.
Link Status Status of the connection.
Table 11 Ethernet results (Continued)
Result Definition
Chapter 3 Interpreting Test Results
Ping results
52 HST-3000 ADSL2 Testing User’s Guide Revision B
Table 12 Ping results
Result Definition
Destination Network address (IP address or URL)
to which the echo messages (that is,
ping messages) will be sent. This
should be within the provider network,
but can also prove connectivity to the
ISP (for example, www.earthlink.net) or
to the internet.
Echos sent The number of ping messages sent.
Echos returned The number of echo reply messages
returned to the HST-3000 from the des-
tination.
Lost/Lost% The number of pings that did not return
to the HST-3000. This could be caused
by an unresponsive target (destination)
or by heavy congestion on the network;
the more packets lost the more con-
gested the network, indicating slow or
poor throughput.
Echos received The number of ping messages sent to
the HST-3000 from other devices on
the network.
Delay Current The time in milliseconds that it took the
last transmitted ping to reach the desti-
nation and receive a reply back to the
HST-3000. This varies depending on
the network and the traffic load on the
network, but in general, pings taking
longer than 500ms should be noted,
and if persistent over several days,
reported to network support engineers.
Delay Ave Delay average. The average time in
milliseconds it has taken all transmitted
pings to reach their destinations and
receive replies back to the HST-3000.
Chapter 3 Interpreting Test Results
Trace route results
HST-3000 ADSL2 Testing User’s Guide Revision B 53
Trace route results
Table 13 describes the trace route results.
Delay Max The longest time in milliseconds it has
taken any one transmitted ping to reach
its destination and receive a reply back
to the HST-3000.
Delay Min Delay minimum. The shortest time in
milliseconds it has taken any one trans-
mitted ping to reach its destination and
receive a reply back to the HST-3000.
Message Any ICMP error and delay messages
about the pings
Table 12 Ping results (Continued)
Result Definition
Table 13 Trace route results
Result Definition
Destination Network address (IP address or URL)
to which the echo messages will be
sent
State Current state of the trace
Active Whether there is a trace route currently
active
Number of hops The number of points crossed from the
source to the destination
Chapter 3 Interpreting Test Results
ATM general results
54 HST-3000 ADSL2 Testing User’s Guide Revision B
ATM general results
ADSL, by definition, transports data over Asynchronous
Transfer Mode (ATM) instead of traditional TDM circuits. To
assist in troubleshooting ADSL network connections, the
HST-3000 provides a number of different ATM statistics
(these are useful if IP pings don't work, but ATM cells are still
being sent and received).
Table 14 describes the test results for the general ATM cate-
gory.
Table 14 ATM general results
Result Definition
TX cells Transmitted ATM cells.
TX AAL5 Frames Transmitted ATM Adaptation Layer 5
Cells. Since ATM can carry different types
of user data (such as web pages or
voice), ATM layers are defined to carry
the different types of data effectively. For
normal, non-time sensitive data, such as
e-mail and user files, AAL5 is used.
TX Dropped Cells Transmitted dropped cells. The ATM net-
work will discard or “drop” erred cells
which must then be retransmitted (this is
done automatically). The HST-3000
counts the number of ATM cells and how
many were dropped, giving an indication
of service quality.
RX Cells Total received ATM cell count.
RX AAL5 Frames Total received ATM Adaptation Layer 5
frames. Multiple ATM cells are grouped
together in frames to carry large amounts
of user data over the network.
RX CRC Errors Total number of ATM cells received by the
HST-3000, which had CRC (cyclical
redundancy check) errors.
Chapter 3 Interpreting Test Results
ATM OAM results
HST-3000 ADSL2 Testing User’s Guide Revision B 55
ATM OAM results
While a number of different test cells are identified to help in
the administration and maintenance of ATM networks, the
HST-3000 supports the F5 loopback function to verify ATM
level connectivity (analogous to IP ping, but F5 is only for
ATM; IP ping does not apply to ATM and there is officially no
such thing as an “ATM ping”). Table 15 on page 56 describes
the ATM OAM results.
RX AAL5 Length
Errors
Total number of ATM AAL5 frames
received by the HST-3000, which were
too short or too long due to errors.
RX AAL5 Aborts Total number of ATM AAL5 frames which
were lost or dropped due to excessive
errors.
Last Unknown
VPI/VCI
Last unknown virtual path indicator (VPI)
and virtual channel indicator (VCI). ATM
user data must be correctly routed to its
destination, which is accomplished by
designating a VPI and VCI (both are
required). ADSL user data also requires a
VPI and VCI, which if incorrect prevents
the user from accessing the network. To
assist the connection process, the
HST-3000 identifies the VPI and VCI of
the last ATM cells coming over the ADSL
link, helping you to set the correct VPI
and VCI.
Table 14 ATM general results (Continued)
Result Definition
Chapter 3 Interpreting Test Results
ATM channel results
56 HST-3000 ADSL2 Testing User’s Guide Revision B
ATM channel results
An ATM circuit consists of virtual paths which contain virtual
circuits that carry user data. ATM channel statistics are the
cells and errors from the current virtual circuit via which the
Table 15 ATM OAM results
Result Definition
Sent The number of ATM F5 Loopback requests
transmitted by the HST-3000.
Returned The number of F5 loop back requests that
returned to the HST-3000. This should
equal the number sent.
Lost The number of F5 Loop back requests that
do not return within five seconds.
Received The number of external F5 loop back
requests sent to the HST-3000 from other
locations on the ATM network.
Uncorrelated The number of F5 loop back replies which
cannot be correlated to a particular location
or device on the ATM network or segment.
Delay Max Delay maximum. The longest time in milli-
seconds that it took an HST-3000 F5 loop
back request to return to the HST-3000.
Delay Min Delay minimum. The shortest time in milli-
seconds that it took an HST-3000 F5 loop
back request to return to the HST-3000.
Delay Last The time in milliseconds that it took the last
transmitted F5 Loop back request to return
to the HST-3000.
Delay Ave Delay average. The average time in milli-
seconds of all the transmitted F5 Loop back
requests to return to the HST-3000.
Chapter 3 Interpreting Test Results
ATM channel results
HST-3000 ADSL2 Testing User’s Guide Revision B 57
HST-3000 is connected to the access network (after ADSL
synchronization is achieved). Table 16 describes the test
results for the identity category.
Table 16 ATM channel results
Result Definition
VPI/VCI The virtual path indicator and virtual circuit
indicator used by the HST-3000 to connect
to the network (this should match the cus-
tomer's modem settings; if unsure, check
with a co-worker or supervisor. Most cus-
tomer ADSL modem settings for the VPI/
VCI will be identical in a geographical area
(not to be confused with the customer's
DSLAM WAN [network] VPI/VCI settings;
ask a supervisor).
TX cells Total count of transmitted cells on the
channel.
TX AAL5 Frames Transmitted ATM Adaptation Layer 5 Cells.
Since ATM can carry different types of
user data (such as web pages or voice),
ATM layers are defined to carry the differ-
ent types of data effectively. For normal,
non-time sensitive data, such as e-mail
and user files, AAL5 is used.
TX Dropped
Cells
Transmitted dropped cells. The ATM net-
work will discard or “drop” erred cells
which must then be retransmitted (this is
done automatically). The HST-3000 counts
the number of ATM cells and how many
were dropped, giving an indication of ser-
vice quality.
RX Cells Total received ATM cell count.
RX AAL5 Frames Total received ATM Adaptation Layer 5
frames. Multiple ATM cells are grouped
together in frames to carry large amounts
of user data over the network.
Chapter 3 Interpreting Test Results
ATM BERT results
58 HST-3000 ADSL2 Testing User’s Guide Revision B
ATM BERT results
Table 17 describes the ATM BERT results.
RX CRC Errors Total number of ATM cells received by the
HST-3000, which had CRC (cyclical
redundancy check) errors.
RX AAL5 Length
Errors
Total number of ATM AAL5 frames
received by the HST-3000, which were too
short or too long due to errors.
RX AAL5 Aborts Total number of ATM AAL5 frames which
were lost or dropped due to excessive
errors.
Table 16 ATM channel results (Continued)
Result Definition
Table 17 ATM BERT results
Result Description
Tx State Current state of the transmit path.
RX state Current state of the receive path.
Bit Errors Number of received bits with a value oppo-
site that of the corresponding transmitted
bits, after pattern synchronization has been
achieved.
BER Bit Error Rate. Ratio of bit errors to received
pattern data bits
ES Errored Seconds. Number of seconds during
which one or more bit errors occurred since
initial pattern synchronization
%ES Percent Errored Seconds. Ratio of seconds
during which pattern bit errors were
detected, to the total number of seconds
while pattern synchronization is present.
Chapter 3 Interpreting Test Results
FTP results
HST-3000 ADSL2 Testing User’s Guide Revision B 59
FTP results
Table 19 describes the FTP results.
Sync Lost Number of times loss of synchronization
occurred.
Injected Errors Number of injected errors transmitted.
Table 17 ATM BERT results (Continued)
Result Description
Table 18 FTP results
Result Description
Transfer Count The number of times the file was transferred.
Upload Rate The speed that the file was uploaded.
Download
Rate
The speed that the file was downloaded.
Total Time The total time it took for the entire transfer,
from beginning to end.
Pretransfer
Time
The number of seconds of processing
elapsed before the transfer began.
Name Lookup
Time
The number of seconds it took to lookup
the name.
Start Time The time that the transfer began.
Redirect count The number of times the file was redirected.
Message Status message.
Chapter 3 Interpreting Test Results
Performance results
60 HST-3000 ADSL2 Testing User’s Guide Revision B
Performance results
Table 19 describes the ADSL link performance results.
Table 19 ADSL performance results
Result Description
Actual Rate Actual upstream and downstream data rate
Max Rate Maximum upstream and downstream data
rate
Capacity The percentage of total bandwidth currently
used by the actual connect rate upstream
and downstream.
Noise Margin The dB value ratio of signal strength to noise
for upstream and downstream. This result
represents how many more dB of noise the
connection can tolerate and still maintain a
bet error rate of 10-7.
Attenuation The degradation of signal strength in dB
upstream and downstream. It is the differ-
ence in Tx power from the transmitter to
receiver.
Connect Mthd The connection method. ADSL can trans-
port data using either a “fast” or an “inter-
leaved” connection method. The
interleaved method provides more protec-
tion from errors and is more reliable, but
also introduces some delay (latency).
Most operators deliver residential ADSL
using the “fast” method which does not
protect data quite as well. This method is
set by the DSLAM
Training Time The number of seconds it took the
HST-3000 to synchronize with the
DSLAM.
Chapter 3 Interpreting Test Results
Signal results
HST-3000 ADSL2 Testing User’s Guide Revision B 61
Signal results
These parameters provide more information about the ADSL
link. Table 20 describes the signal results.
Num Syncs The number of synchronization attempts. it is
possible that modems do not synchronize
immediately and make multiple attempts
before achieving synchronization.
Table 19 ADSL performance results (Continued)
Result Description
Table 20 ADSL signal results
Result Description
Noise Margin (NM) The dB value ratio of signal strength to
noise for upstream and downstream.
This result represents how many more
dB of noise or reduction of transmit sig-
nal the connection can tolerate and still
maintain a bet error rate of 10-7.
Coding Gain A dB value representing the improve-
ment in signal transmission due to trellis/
RS coding.
NM-Coding Gain A dB value representing the noise mar-
gin that would be present on the connec-
tion without coding gain.
TX Power Power level, in dB, of the ADSL signal,
downstream (from the DSLAM) and
upstream (transmitted by the
HST-3000).
Attenuation The degradation of signal strength in dB
upstream and downstream. It is the dif-
ference in Tx power from the transmitter
to receiver.
Chapter 3 Interpreting Test Results
Graphs
62 HST-3000 ADSL2 Testing User’s Guide Revision B
Graphs
The graphs provide a graphical representation of the bits per
tone (BPT). It is available in standard range and extended
range. Figure 2 shows an example of the standard range BPT
graph.
Intl Depth Interleaving depth set by the DSLAM.
This is a measure of latency introduced
on the ADSL link due to the scrambling
of ADSL frames to protect data and cre-
ate a more reliable link.
Modem state Current state of the modem.
Estimated Length Estimated loop length.1
1. The estimated loop length is a rough estimated based on attenuation.
For a more accurate measure of loop length, use the TDR in Copper
mode.
Table 20 ADSL signal results (Continued)
Result Description
Figure 2 BPT graph
Chapter 3 Interpreting Test Results
Identity results
HST-3000 ADSL2 Testing User’s Guide Revision B 63
Identity results
This category provides the HST-3000 modem firmware revi-
sion information, and the following information from the
DSLAM (when synchronized). Table 21 describes the identity
results.
Video results
If you have a selection for Video, these results relate to the
optional IP Video testing feature. See the IP Video Testing
User’s Guide for more information.
Table 21 Identity results
Result Description
Modem Firmware The ID of the internal modem
Modem Revision The firmware rev of the internal modem
Far vendor ID The ID of the far end modem
Far vendor rev The firmware rev of the far end DSLAM
Far vendor name The name of the DSLAM (drawn from the
DSLAM)
Chapter 3 Interpreting Test Results
Video results
64 HST-3000 ADSL2 Testing User’s Guide Revision B
4
HST-3000 ADSL2 Testing User’s Guide Revision B 65
Chapter 4 Troubleshooting
This chapter describes how to identify and correct problems
related to the HST-3000. Topics discussed in this chapter
include the following:
– “Interpreting messages” on page 66
– “Resolving problems” on page 69
Chapter 4 Troubleshooting
Interpreting messages
66 HST-3000 ADSL2 Testing User’s Guide Revision B
Interpreting messages
The HST-3000 provides error messages when it is unable to
complete a command. This information enables you to solve
simple problems that may be a result of data input. Each
message is listed in Table 22, along with a message descrip-
tion and suggested corrective action, if applicable.
Table 22 Error messages
Message Description Action
NO ATM SYNC The ADSL link is not
active, or the unit cannot
achieve ATM sync with
the ATU-C
Verify ADSL link and check ATM
settings
INVALID CONFIG The IP parameters are
configured to an invalid
setting.
Adjust the IP parameters.
DHCP FAILED The DHCP process failed
to receive an IP address.
Wait until the attempt succeeds.
The HST-3000 will keep trying
until it receives an IP address
from the DHCP server.
PPP LCP FAILED The unit encountered a
failure in the LCP stage of
PPP negotiation.
Check the encapsulation
scheme and the VPI/VCI
addresses.
PPP AUTH
FAILED
The HST-3000 failed the
authentication stage of
PPP negotiation.
Check the user name and pass-
word.
PPP IPCP FAILED The unit encountered a
failure in the IPCP stage
of PPP negotiation.
Check to be sure the addresses
between both clients match.
PPPoE FAILED The unit failed to find a
compatible PPPoE server
on the Ethernet network.
Wait until the attempt succeeds.
The HST-3000 will keep trying
until it finds a compatible server
on the network.
Chapter 4 Troubleshooting
Interpreting messages
HST-3000 ADSL2 Testing User’s Guide Revision B 67
SHOWTIME-LOS The connection was
dropped because the
threshold of uncorrected
errors has been passed.
Resync and check for disturb-
ers.
SHOWTIME-SNR The connection was
dropped because the line
quality dropped below the
allowable threshold.
Resync and check for disturb-
ers.
DOH-LINE BUSY The connection was
dropped because all ports
on the DSLAM are busy
and the LIM sent out a
signal telling the customer
premise equipment that
the line is busy. (Only
applicable in CAP mode.)
Wait until a line becomes avail-
able.
DNS SRVR NOT
RESP
The domain name server
did not respond to the
lookup request.
Verify DNS address.
DNS RECUR-
SION N/A
The domain name server
does not support recur-
sion.
Try a different DNS address.
DNS NAME NON-
EXIST
The domain name server
reports that the name or
domain does not exist.
Verify the destination name.
DNS UNKNOWN Received an unknown
message from the DNS
address.
Try a different DNS address.
NETWORK
UNREACH
The unit was unable to
connect to the specified
address.
Check the destination address
or name.
HOST UNREACH-
ABLE
The unit was unable to
reach the specified host.
Check the destination address
or name.
Table 22 Error messages (Continued)
Message Description Action
Chapter 4 Troubleshooting
Interpreting messages
68 HST-3000 ADSL2 Testing User’s Guide Revision B
PROTOCOL
UNREACH
The unit was unable to
verify protocol informa-
tion.
Verify protocol information.
PORT UNREACH-
ABLE
The port numbers are
conflicting.
Try a different IP address.
FRAGMENT
NEEDED
The user data provided is
too long.
Shorten the user data.
ROUTE FAILED No route exists for the
ping destination.
Try a different IP address.
TTL EXC TRAN-
SIT
The ping was routed too
many times before reach-
ing the destination.
Try a different IP address.
TTL EXC REAS-
SMBLY
The ping had to be recre-
ated too many times
before reaching the desti-
nation.
Try a different IP address.
TTL EXC FRAG-
MENT
The IP fragment was
routed too many times.
Try a different IP address.
NETWORK PRO-
HIBITED
Could not reach destina-
tion. Communication with
the destination network is
administratively prohib-
ited.
Try a different destination.
HOST PROHIB-
ITED
Could not reach destina-
tion. Communication with
the destination host is
administratively prohib-
ited.
Try a different destination.
TOS NOT SUPP
NET
The type of service is not
supported on the network.
Try a different IP address.
TOS NOT SUPP
HOST
The type of service is not
supported on the host.
Try a different IP address.
Table 22 Error messages (Continued)
Message Description Action
Chapter 4 Troubleshooting
Resolving problems
HST-3000 ADSL2 Testing User’s Guide Revision B 69
Resolving problems
If you are having trouble with the HST-3000, the following
sections describe common problems and solutions. You
should verify whether your problem is listed here before
contacting technical assistance.
Operating the
unit
The following section addresses questions that may be asked
about operating and performing basic functions with the
HST-3000.
Issue
I cannot print out statistics.
Resolution
Verify that the printer cable is connected correctly.
Verify that your terminal program is configured and working
correctly.
HOST UNKNOWN The unit was unable to
find the specified host.
Check the destination address
or name.
NETWORK
UNKNOWN
The unit was unable to
find the specified network.
Check the destination address
or name.
NETWORK
UNREACHABLE
Could not reach destina-
tion. The destination net-
work does not accept the
type of service.
Try a different destination.
ARP HOST
UNREACHABLE
The device could not
resolve the IP address
with Ethernet protocol.
Examine the configurations.
Table 22 Error messages (Continued)
Message Description Action
Chapter 4 Troubleshooting
Resolving problems
70 HST-3000 ADSL2 Testing User’s Guide Revision B
Verify your printer is working properly.
Issue
The microphone does not work.
Resolution
Check the headset connection.
The headset is not used for ADSL testing (only used for POTS
and VoIP calls).
Performing
tests
The following section addresses questions that may be asked
about completing tests with the HST-3000. There are two
sections included:
– General
– ADSL tests
General test
problems
The following section addresses questions about testing in
general.
Issue
Inconsistent test results.
Resolution
Verify that your test leads are good and are connected prop-
erly for the test you are performing.
ADSL test
problems
The following section addresses questions about ADSL
testing.
Issue
The modem cannot achieve sync with the CO.
Chapter 4 Troubleshooting
Resolving problems
HST-3000 ADSL2 Testing User’s Guide Revision B 71
Resolution
Inability to sync can have many causes. Perform the following
steps to troubleshoot:
– Disconnect the customer's ADSL modem.
– Verify tester connection to the correct pair.
– Verify that the ADSL standard is correct (T1.413, G.DMT,
G.Lite, or CAP).
– Isolate premise wiring.
– Check for premise alarm system.
– Verify the copper pair is provisioned for ADSL at the CO.
– Test at the CO/Exchange on the customer pair.
– Check the DSLAM modem vendor and software version.
Issue
The modem gets sync with the CO, but the rate is lower than
expected.
Resolution
Verify that you are on an ADSL2 or ADSL2+ line.
Check the bits/tone and the SNR/tone for areas of the spec-
trum with low throughput. This could be caused by bridged
taps, cable crosstalk, or AM radio.
Use the HST-3000 to check physical conditions: DVOM,
balance, opens, and use the TDR to check for bridged taps.
Check the DSLAM configuration - the max rate may be limited
there.
Check for premise alarm system on the same pair.
Avoid excessive loop length or high attenuation.
Make sure that you are connected on pins 3 and 4 instead of
2 and 5.
Chapter 4 Troubleshooting
Resolving problems
72 HST-3000 ADSL2 Testing User’s Guide Revision B
Verify the noise margin.
Issue
In through mode, I’m connected to the Ethernet connector, but
I’m not getting a data connection (green LED on the Ethernet
connector is on, but the yellow LED is not).
Resolution
Go to the LAN Settings screen and check the Media Type. If
it’s set to Auto, change it to match the specific LAN speed and
duplex type that you are using.
Issue
The ping menu says pings are being sent, but the network
statistics are not incrementing.
Resolution
The ping function only attempts to send a ping every second.
Depending on certain conditions, a physical ping packet may
not be sent.
Check that the unit has not lost sync.
If the Ethernet protocol (not interface protocol) is being used,
the device has to ARP the address first. If this fails eventually
you will see a ARP HOST UNREACHABLE message. Check
to see that the destination IP address and our configured IP
parameters are correct.
If the Ethernet interface is being used, make sure that the
cabling is correct. If the Ethernet cable is not hooked up, or is
hooked up incorrectly, a packet will not be sent. Thus the
Ethernet statistics will not increment.
Check the Ethernet link light on the HST-3000 Ethernet jack.
It should be green.
Chapter 4 Troubleshooting
Resolving problems
HST-3000 ADSL2 Testing User’s Guide Revision B 73
Issue
The ping menu says pings are being sent, but the number of
replies doesn’t match the pings sent.
Resolution
Check the TX ATM PCR value on the Data settings screen. If
the PCR is set too low, ping replies will be lost. This is
because the “number of pings” selection (on the Ping settings)
is defined as the number of pings per second and the PCR
value is set as cells per second. Thus, if you are sending more
pings than the PCR allows, you will not receive ping replies.
To resolve this, do one of the following:
– Set the number of pings to 1
– Set the PCR to 1000 or unlimited.
Issue
The ATM total statistics are incrementing but the channel stats
are not incrementing.
Resolution
Reconfigure the interface to match the VPI/VCI given in the
VPI/VCI of Last Unknown Cell statistic.
Issue
The ATM channel statistics indicate that I am receiving frames
but I did not get a green Data LED and pings are not working.
Resolution
Check the encapsulation and the mode. The wrong protocol
may be in use.
Issue
I have a PPPoA service and I get a PPP TIMEOUT message
Chapter 4 Troubleshooting
Resolving problems
74 HST-3000 ADSL2 Testing User’s Guide Revision B
Resolution
Verify that the VPI-VCI is correct.
Verify that the encapsulation is correct.
Verify that the addressing mode is set correctly (IPCP/Static).
Verify that the username and password are correct.
Issue
I have a PPPoE connection and I get a PPPoE FAILED
message.
Resolution
Verify that the VPI-VCI is correct.
Verify that the encapsulation is correct.
Verify that the addressing mode is correct.
Verify that the user name and password are correct (including
case)
Issue
I have a Bridged Ethernet connection and I get a DCHP
FAILED message.
Resolution
Verify that the VPI-VCI is correct.
Verify that the encapsulation is correct.
Verify that the DHCP server isn't out of addresses. (Contact
your IT department or help desk.)
Issue
I get an INVALID CONFIG message.
Chapter 4 Troubleshooting
Resolving problems
HST-3000 ADSL2 Testing User’s Guide Revision B 75
Resolution
Verify that a valid IP address is being used (examples of
invalid IP addresses would be *.*.*.0 or 127.*.*.* or 10.0.0.1 or
192.168.0.0).
Verify that the IP address and gateway are on the same
network as defined by the netmask.
Check the netmasks if Ethernet IP = DSL IP. The netmasks
must be different.
Verify that the Netmask is not set to 0.0.0.0.
Issue
I have a green Data LED, but pings are not working.
Resolution
A green Data LED does not guarantee a ping (or any routed/
bridged packet) will be treated properly once it leaves the unit.
In an Ethernet bridged or IP over ATM environment with static
addressing, there is no initial communication with the far end,
so as soon as ATM sync occurs the interface is deemed active
to pass user data.
Make sure that the VPI and VCI is correct.
Make sure that the encapsulation is correct.
Try pinging a different host.
Make sure the DNS server is active with another PC.
Set the PING packet size smaller.
Make sure the HST Data mode is set correctly for the type of
circuit under test (such as PPPoE versus IPoE).
Make sure you are not behind a firewall; they can block ping
responses from reaching the host.
Chapter 4 Troubleshooting
Resolving problems
76 HST-3000 ADSL2 Testing User’s Guide Revision B
Check to see if the connection is unnumbered. If it is, verify
that the connection is configured correctly.
View the Results>Data>Ping menu. It can often give important
clues as to why the ping is not successful.
Issue
I get a message that is not listed when I am performing tests.
Resolution
You may receive an unspecified or unknown error message
while you are testing ADSL lines. This is because of the many
different possible types of ADSL modem errors. If you receive
one of these messages, try the following:
Try to resync with the line.
Check the configuration of the HST-3000.
Check the configuration of the DSLAM.
HST-3000 ADSL2 Testing User’s Guide Revision B 77
Glossary
A
Actual Down Rate — Bearer
channel rate downstream.
Actual Up Rate — Bearer
channel rate upstream.
ADSL — Asymmetric Digital
Subscriber Line. A digital
subscriber line (DSL) tech-
nology in which the transmission
of data from server to client is
much faster than the transmis-
sion from the client to the server.
The difference in ADSL1 vs.
ADSL2/2+ is the standard that
defines them:
• ADSL1: ITU G.992.2.
• ADSL2: ITU G.992.3 and .4.
• ADSL2+: ITU G.992.5.
ADSLAM — Advanced Digital
Subscriber Line Access Multi-
plexer. Concentrates and multi-
plexes signals at the telephone
service provider location to the
broader wide area network.
ATM — Asynchronous Transfer
Mode. A cell-based data transfer
technique in which channel
demand determines packet allo-
cation. ATM offers fast packet
technology, real time, demand
lead switching for efficient use of
network resources.
Auto-Negotiation — Proce-
dure for adjusting line speeds
and other communication
parameters automatically
between two computers during
data transfer.
Glossary
78 HST-3000 ADSL2 Testing User’s Guide Revision B
B
BER — Bit Error Rate.
Bit error — Received bits with a
value opposite that of the corre-
sponding transmitted bits. Also
called a test sequence error
(TSE).
Bits per tone — This measure-
ment and display allows anal-
ysis of the bits assigned per
DMT tone (256 tones). By
looking for any significant dips,
that is, an average number
across all tones is present but
for a few the number is zero or
much longer, the presence of
AC interference can be identi-
fied.
Bps — Bits per second.
C
CAP — Carrierless Amplitude
Phase. A line coding used for
ADSL.
CO — Central Office.
Cell — A fixed length unit of
information. Most other data
units can vary in length, but a
cell is fixed in size. This helps
cut down on network delays and
variations in the delay through a
network.
Crosstalk — The interference
caused by signals on adjacent
circuits in a network.
CPE — Customer Premise
Equipment. Devices or equip-
ment that the customer provides
to interface with the telco.
D
Delay — A contributing
measure of the carrying capacity
of a link. Delay indicates how
long it takes bits to find their way
through a network.
Digital — Having only discrete
values, such as 0 or 1.
DMT — Discrete Multi-Tone. A
line coding used for ADSL.
Downstream Rate — The line
rate for return messages or data
transfers from the network
machine to the user's
customer's premise machine.
DSL — Digital Subscriber Line.
A generic name for a family of
standards allowing high-speed
data transfer over telephone
lines.
DSLAM — Digital Subscriber
Line Access Multiplexer.
DSU/CSU — Data Service Unit/
Channel Service Unit -The inter-
face device required to change
one form of digital signal to
another.
Glossary
HST-3000 ADSL2 Testing User’s Guide Revision B 79
DTMF — Dual Tone Multi-
Frequency. A voice-band tone-
based method of signaling.
E
Echo — The reflecting of a
signal back to its source due to a
variety of reasons.
Encapsulation — The tech-
nique used by layered protocols
in which a layer adds header
information to the protocol data
unit (PDU) from the layer above.
Ethernet — A local area
network (LAN) wiring scheme.
You can use the HST-3000 to
emulate Ethernet terminal
equipment to test connectivity.
G
Gateway — A system which
does translation from some
native format to another.
G.Lite — A lower-speed cousin
of ADSL. It offers the advantage
of being an ITU standard.
I
ICMP — Internet Configuration
Message Protocol. The protocol
used to handle errors and
control messages at the IP layer.
ICMP is actually part of the IP
protocol.
Internet Protocol (IP) — The
network layer protocol for the
Internet protocol suite.
IP Address — The 32-bit
address assigned to hosts that
want to participate in a TCP/IP
Internet.
L
L2 — Low power mode where
the transceiver modifies power
based on traffic.
L3 — Low power mode where
each end enters sleep mode
when the connection is not
being used for extended
periods.
LAN — Local Area Network. A
limited distance (typically under
a few kilometers or a couple of
miles) high-speed network (typi-
cally 4 to 100 Mbps) that
supports many computers.
LED — Light Emitting Diode.
The lights indicating status or
activity on electronic equipment.
LiIon — Lithium Ion. A type of
rechargeable battery.
Line Quality — Equivalent to
SNR. It is called this to be equiv-
alent with the Cisco modem.
Line Rate — The speed by
which data is transferred over a
particular line type, express in
bits per second (bps).
Glossary
80 HST-3000 ADSL2 Testing User’s Guide Revision B
Local Gain — Receiver gain in
the downstream direction in dB.
Note that this can be (and often
is) negative.
Local Transmit Power —
Transmit power in dBm in the
upstream direction. Note that
this can be (and often is) nega-
tive.
Loopback — A diagnostic test
that returns the transmitted
signal back to the sending
device after is has passed
through a network or across a
particular link. The returned
signal can then be compared to
the transmitted one. The
discrepancy between the two
help to trace the fault.
M
Modem Pooling — The ability
of a service provider to dynami-
cally switch users' messages
between modems, rather than
requiring a modem to be dedi-
cated to a particular user on a
network.
Modem Redundancy — When
backup modems are immedi-
ately available should a modem
facilitating communication fail.
N
NAT — Network Address Trans-
lation
Network Interface Device —
The demarcation point where
the public network ends and the
private network within a home or
office begins. All wiring and user
devices inside the premises
(such as a modem) are
controlled and operated by the
owner.
P
PAP — Password Authentica-
tion Protocol.
Physical Layer — Handles
transmission of raw bits over a
communication channel. The
physical layer deals with
mechanical, electrical, and
procedural interfaces.
Physical Port — A physical or
logical connection to a computer
or test instrument through which
data flows. An Ethernet port, for
example, is where Ethernet
network cabling plugs into a
computer.
PPP — Point-To-Point-Protocol.
The successor to SLIP, PPP
provides router-to-router and
host-to-network connections
over both synchronous and
asynchronous circuits.
Hst3000 adsl2 manual_rev b
Hst3000 adsl2 manual_rev b
Hst3000 adsl2 manual_rev b
Hst3000 adsl2 manual_rev b
Hst3000 adsl2 manual_rev b
Hst3000 adsl2 manual_rev b
Hst3000 adsl2 manual_rev b
Hst3000 adsl2 manual_rev b

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Hst3000 adsl2 manual_rev b

  • 2.
  • 4. ii HST-3000 ADSL Testing User’s Guide Revision B Notice Every effort was made to ensure that the information in this document was accurate at the time of printing. However, infor- mation is subject to change without notice, and Acterna reserves the right to provide an addendum to this document with information not available at the time that this document was created. Copyright © Copyright 2005 Acterna, LLC. All rights reserved. Acterna, Communications Test and Management Solutions, and its logo are trademarks of Acterna, LLC. All other trademarks and registered trademarks are the property of their respective owners. No part of this guide may be reproduced or trans- mitted electronically or otherwise without written permission of the publisher. Trademarks Acterna and HST-3000, are trademarks or registered trade- marks of Acterna in the United States and/or other countries. Specifications, terms, and conditions are subject to change without notice. All trademarks and registered trademarks are the property of their respective companies. Ordering information This guide is a product of Acterna's Technical Information Development Department, issued as part of the HST-3000. The order number for a printed guide is ML-059701. The order number for a CD-ROM containing all the HST-3000 user documentation is CML-060301. Federal Communications Commission (FCC) Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential instal- lation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interfer- ence will not occur in a particular installation.
  • 5. HST-3000 ADSL Testing User’s Guide Revision B iii This device complies with Part 15 of the FCC Rules. Opera- tion is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: – Reorient or relocate the receiving antenna. – Increase the separation between the equipment and receiver. – Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. – Consult the dealer or an experienced radio/TV technician for help. In order to maintain compliance with the limits of a Class B digital device Acterna requires that quality interface cables be used when connecting to this equipment. Any changes or modifications not expressly approved by Acterna could void the user's authority to operate the equipment. Industry Canada Requirements This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
  • 6. iv HST-3000 ADSL Testing User’s Guide Revision B
  • 7. HST-3000 ADSL2 Testing User’s Guide Revision B v Contents About This Guide ix Purpose and scope. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x HST-3000 ADSL2 Testing User’s Guide . . . . . . . . . . . . . xi HST-3000 Base Unit User’s Guide. . . . . . . . . . . . . . . . . . xi Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Technical assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii Chapter 1 Getting Started 1 About ADSL2 testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Quick tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Sealing current terminator . . . . . . . . . . . . . . . . . . . . . . .5 Chapter 2 ADSL2 Testing 7 Accessing the ADSL2 testing feature . . . . . . . . . . . . . . . .8 Testing in modem emulate mode . . . . . . . . . . . . . . . . . . .9 Selecting modem emulate mode . . . . . . . . . . . . . . . . . .9
  • 8. Contents vi HST-3000 ADSL2 Testing User’s Guide Revision B Setting test parameters. . . . . . . . . . . . . . . . . . . . . . . . . .9 Setting general modem parameters. . . . . . . . . . . .10 Setting WAN parameters . . . . . . . . . . . . . . . . . . . .13 Setting data parameters. . . . . . . . . . . . . . . . . . . . .14 Setting ping parameters . . . . . . . . . . . . . . . . . . . . .16 Setting PPP parameters. . . . . . . . . . . . . . . . . . . . .17 Setting ATM BERT parameters . . . . . . . . . . . . . . .18 Setting trace route parameters. . . . . . . . . . . . . . . .19 Setting FTP parameters . . . . . . . . . . . . . . . . . . . . .21 Connecting to the line. . . . . . . . . . . . . . . . . . . . . . . . . .22 Testing the physical layer . . . . . . . . . . . . . . . . . . . . . . .23 Testing line quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Performing a ping test . . . . . . . . . . . . . . . . . . . . . . . . .24 Releasing IP addresses . . . . . . . . . . . . . . . . . . . . . . . .25 ATM BERT testing . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Testing in Ethernet TE mode . . . . . . . . . . . . . . . . . . . . . .27 Selecting Ethernet TE mode. . . . . . . . . . . . . . . . . . . . .28 Setting test parameters. . . . . . . . . . . . . . . . . . . . . . . . .28 Setting LAN parameters. . . . . . . . . . . . . . . . . . . . .28 Connecting to the line. . . . . . . . . . . . . . . . . . . . . . . . . .30 Testing line quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Performing a ping test . . . . . . . . . . . . . . . . . . . . . . . . .31 Testing in ADSL through mode . . . . . . . . . . . . . . . . . . . .32 Selecting through mode . . . . . . . . . . . . . . . . . . . . . . . .32 Setting test parameters. . . . . . . . . . . . . . . . . . . . . . . . .32 Setting LAN parameters. . . . . . . . . . . . . . . . . . . . .33 Setting WAN parameters . . . . . . . . . . . . . . . . . . . .34 Connecting to the line. . . . . . . . . . . . . . . . . . . . . . . . . .35 Testing line quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Performing a ping test . . . . . . . . . . . . . . . . . . . . . . . . .37 Finding disturbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Saving graphical results. . . . . . . . . . . . . . . . . . . . . . . . . .40 Managing test configurations . . . . . . . . . . . . . . . . . . . . .40 Storing test configurations . . . . . . . . . . . . . . . . . . . . . .41 Loading a configuration . . . . . . . . . . . . . . . . . . . . . . . .42 Overwriting a configuration. . . . . . . . . . . . . . . . . . . . . .42 Deleting a configuration . . . . . . . . . . . . . . . . . . . . . . . .42
  • 9. Contents HST-3000 ADSL2 Testing User’s Guide Revision B vii Chapter 3 Interpreting Test Results 45 About ADSL results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Summary results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Error results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Data errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 IP results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Ethernet results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Ping results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Trace route results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 ATM general results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 ATM OAM results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 ATM channel results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 ATM BERT results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 FTP results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Performance results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Signal results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Graphs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Identity results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Video results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Chapter 4 Troubleshooting 65 Interpreting messages . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Resolving problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Operating the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Performing tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 General test problems . . . . . . . . . . . . . . . . . . . . . .70 ADSL test problems . . . . . . . . . . . . . . . . . . . . . . . .70 Glossary 77 Index 83
  • 10. Contents viii HST-3000 ADSL2 Testing User’s Guide Revision B
  • 11. HST-3000 ADSL2 Testing User’s Guide Revision B ix About This Guide This chapter describes how to use this guide. Topics discussed in this chapter include the following: – “Purpose and scope” on page x – “Assumptions” on page x – “Terminology” on page x – “HST-3000 ADSL2 Testing User’s Guide” on page xi – “HST-3000 Base Unit User’s Guide” on page xi – “Safety instructions” on page xi – “Technical assistance” on page xii – “Conventions” on page xiii
  • 12. About This Guide Purpose and scope x HST-3000 ADSL2 Testing User’s Guide Revision B Purpose and scope The purpose of this guide is to help you successfully use the features and capabilities of the Acterna HST-3000. This guide includes task-based instructions that describe how to configure, use, and troubleshoot the HST-3000’s ADSL testing option. Assumptions This guide is intended for novice, intermediate, and experi- enced users who want to use the HST-3000 effectively and efficiently. We are assuming that you have basic computer experience and are familiar with basic telecommunication concepts, terminology, and safety. Terminology The following terms have a specific meaning when they are used in this guide: – HST-3000 — The HST-3000 family of products or the combination of a base unit and a SIM. – SIM — Service Interface Module. Referred to generically as the module.
  • 13. About This Guide HST-3000 ADSL2 Testing User’s Guide HST-3000 ADSL2 Testing User’s Guide Revision B xi HST-3000 ADSL2 Testing User’s Guide The HST-3000 ADSL2Testing User’s Guide is an application- oriented user’s guide containing information about using the HST-3000 ADSL2 testing option to perform test operations on ADSL2/2+ services. This includes an overview of testing features, instructions for using the HST-3000 in ADSL2 modem emulate mode, ADSL2 through mode, and Ethernet TE mode. This guide also contains test result descriptions and contact information for Acterna’s Technical Assistance Center (TAC). This user’s guide should be used in conjunction with the HST-3000 Base Unit User’s Guide. HST-3000 Base Unit User’s Guide The HST-3000 Base Unit User’s Guide contains overall infor- mation relating to device and general functions such as using the unit with a keyboard, peripheral support, battery charging, saving and printing results, and managing files. This guide also contains technical specifications for the base unit and a description of Acterna’s warranty, services, and repair infor- mation, including terms and conditions of the licensing agree- ment. Safety instructions Safety instructions are contained in a separate document and are provided in printed format with the product. Safety infor- mation is also available in electronic form on the HST user documentation CD-ROM.
  • 14. About This Guide Technical assistance xii HST-3000 ADSL2 Testing User’s Guide Revision B Technical assistance If you need assistance or have questions related to the use of this product, call or e-mail Acterna’s Technical Assistance Center (TAC) for customer support. Before contacting TAC, you should have the serial numbers for your HST-3000 unit. (see “Locating the serial number” in the HST-3000 Base Unit User’s Guide). Table 1 lists TAC information. For the latest TAC contact infor- mation, go to www.acterna.com, or contact your local sales office for assistance. For contact information for regional sales offices, see the back cover of this guide. During off-hours, you can request assistance by doing one of the following: leave a voice mail message at the Technical Assistance number, e-mail the North American Technical Table 1 Technical assistance centers Region Phone Number Americas (except Brazil) 1-866-ACTERNA 301-353-1550 (1-866-228-3762) tac@acterna.com Brazil 0800-7015370 4617 3839 4617 3729 Europe, Africa, and Mid-East +49 (0) 7121 86 1345 (Acterna Germany) hotline.europe@acterna.com Asia and the Pacific +852 2892 0990 (Hong Kong) +8610 6833 7477 (Beijing-China) Southeast Asia, Australia, and New Zealand +60 3 2730 6333 (Kuala Lumpur)
  • 15. About This Guide Conventions HST-3000 ADSL2 Testing User’s Guide Revision B xiii Assistance Center, tac@acterna.com, or submit your ques- tion using our online Technical Assistance Request form at www.acterna.com. Conventions This guide uses naming conventions and symbols, as described in the following tables. Table 2 Typographical conventions Description Example User interface actions and buttons or switches you have to press appear in this type- face. Press the OK key. Code and output messages appear in this typeface. All results okay Text you must type exactly as shown appears in this type- face. Type: a:set.exe in the dia- log box. Variables appear in this type- face. Type the new hostname. Book references appear in this typeface. Refer to Newton’s Telecom Dictionary Table 3 Keyboard/menu conventions Description Example A plus sign + indicates simul- taneous keystrokes. Press Ctrl+s A comma indicates consecu- tive key strokes. Press Alt+f,s
  • 16. About This Guide Conventions xiv HST-3000 ADSL2 Testing User’s Guide Revision B Table 4 Symbol conventions Table 5 Safety definitions A slanted bracket indicates choosing a submenu from menu. On the menu bar, click Start > Program Files. Table 3 Keyboard/menu conventions (Continued) Description Example This symbol represents a general hazard. This symbol represents a risk of electrical shock. This symbol represents a risk of explosion This symbol represents a Note indicating related informa- tion or tip. DANGER Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.
  • 17. 1 HST-3000 ADSL2 Testing User’s Guide Revision B 1 Chapter 1 Getting Started This chapter provides a general description of the HST-3000’s optional ADSL2 testing features. Topics discussed in this chapter include the following: – “About ADSL2 testing” on page 2 – “Quick tour” on page 3
  • 18. Chapter 1 Getting Started About ADSL2 testing 2 HST-3000 ADSL2 Testing User’s Guide Revision B About ADSL2 testing The HST-3000 ADSL testing features use modem emulation (ATU-R) to turn up and troubleshoot ADSL and ADSL2 services as well as provide ATM statistics and analysis. The internet protocol (IP) suite software allows IP/PPP trouble- shooting. The on-board web browser option validates an internet connection. The capabilities of the ADSL features include the following: – Variety of ADSL testing modes for service verification, local loop testing, and network connectivity. – Variety of line modulations: – ANSI T1.413 DMT Full Rate – ITU-T G.992.2 (G.Lite) – ITU-T G.992.1 (G.DMT) Full Rate Annex A – Multimode (Annex A) – ITU-T 992.3 (ADSL2) – ITU-T 992.5 (ADSL2+) – G.Span (ADSL2) Mode Function ADSL Modem emulate mode Used to test basic ADSL physical layer rates, quality and line statistics. Also used for testing the following types of lines: IP over Ethernet, IP over ATM, PPP over Ethernet, and PPP over ATM. ADSL Through mode Used for testing the following types of lines: Bridged Ethernet, IP over ATM, PPP over Ethernet, and PPP over ATM. ATM Loopback Used to loopback ATM cells. Ethernet TE mode Used for testing IP over Ethernet and PPP over Ethernet.
  • 19. Chapter 1 Getting Started Quick tour HST-3000 ADSL2 Testing User’s Guide Revision B 3 – Wide range of compatibility with industry standards – On-board web browser for validating the customer’s internet connection – Trace route and FTP throughput capability – Customer premise equipment emulation to turn up and troubleshoot ADSL service, including Ethernet terminal equipment (TE) – ATM F5 loopback capability – ATM BERT capability Quick tour The following sections describe the HST’s LED status indica- tors and connector applicable to ADSL. Status LEDs These indicators report the status of the application. The func- tion of each LED is described in Table 6. Table 6 Status LEDs LED Function Sync A two-color LED that reports the status of modem synchronization. – Flashing green indicates that the modems are training. – Solid green indicates that the modems have synchronized. – Solid red indicates a synchronization error has occurred.
  • 20. Chapter 1 Getting Started Quick tour 4 HST-3000 ADSL2 Testing User’s Guide Revision B Data A two-color LED that reports the status of the data connection. – Flashing green indicates that the data con- nection is not yet established. – Solid green indicates that a data connection has been established with the network (so that the HST-3000 may send and receive data on the network). – Solid red indicates that a data network con- nection has not been established. Error A two-color LED that reports modem error condi- tions. – Solid red indicates an error condition. Alarm A two-color LED that indicates alarm condi- tions. – Solid red indicates an alarm condition. Loopback A two-color LED that indicates a loopback condition. – Solid amber indicates that a local loop- back has been achieved. Battery Indicates the battery status. For more informa- tion, see the HST-3000 Base Unit User’s Guide. Table 6 Status LEDs (Continued) LED Function
  • 21. Chapter 1 Getting Started Quick tour HST-3000 ADSL2 Testing User’s Guide Revision B 5 Connector The connector for ADSL is located on the right side of the SIM, as shown in Figure 1. Use the 8-pin modular jack (ADSL connector) for connection to ADSL circuits. If in through mode, connect an Ethernet cable to the Ethernet jack on the top panel. Sealing current terminator The sealing current terminator, HST3000-SC, is an optional accessory available for DSL service. It is used when sealing current or wetting current must be terminated. Typically this occurs in an all-digital environment, but is not typical in DSL since the equipment (NT1 or telephone) provides termination. The LED on the module indicates presence of sealing current. Place the module in-line, using the provided test cable. Figure 1 ADSL connector SIM Base unit ADSL connector WARNING: ELECTRICAL SHOCK Electrical shock may result in serious injury or death. Use care when connecting to telecommunications circuits, to be sure that you do not come in contact with exposed conduc- tors or power mains. Connect TNV signals to TNV ports only.
  • 22. Chapter 1 Getting Started Quick tour 6 HST-3000 ADSL2 Testing User’s Guide Revision B The module is designed to terminate voltages under 80 volts, anything over 80V may make the module act erratic (LED flicker, go dim, etc.) NOTE: It is not recommended leaving the sealing current termina- tor on the line in the presence of a repeater because the module oscillates and could cause signal integrity issues effecting HST test results. CAUTION: DAMAGE TO MODULE Placing the sealing current terminator on a line with voltage over 150 volts may damage the unit.
  • 23. 2 HST-3000 ADSL2 Testing User’s Guide Revision B 7 Chapter 2 ADSL2 Testing This chapter provides task-based instructions for using the optional HST-3000 ADSL2 testing features. Topics discussed in this chapter include the following: – “Accessing the ADSL2 testing feature” on page 8 – “Testing in modem emulate mode” on page 9 – “Testing in Ethernet TE mode” on page 27 – “Testing in ADSL through mode” on page 32 – “Finding disturbers” on page 37 – “Saving graphical results” on page 40 – “Managing test configurations” on page 40
  • 24. Chapter 2 ADSL2 Testing Accessing the ADSL2 testing feature 8 HST-3000 ADSL2 Testing User’s Guide Revision B Accessing the ADSL2 testing feature The ADSL2 feature provides the following test modes: – ATU-R Annex A Emulate – ATU-R Annex A Through The following procedure describes how to access the ADSL2 testing feature. You can access Ethernet terminal equipment (TE) mode by pressing the Ethernet soft key (see “Testing in Ethernet TE mode” on page 27). To access the ADSL testing feature 1 Press the Home navigation key. 2 Press the ADSL soft key. The ADSL Measurements menu appears. The following sections describe how to perform tests in the following modes: Emulate, Through, and Ethernet TE.
  • 25. Chapter 2 ADSL2 Testing Testing in modem emulate mode HST-3000 ADSL2 Testing User’s Guide Revision B 9 Testing in modem emulate mode In modem emulate mode, the HST-3000 terminates the line instead of the CPE. The modem emulation test involves the following steps: – selecting ATU-R modem emulate mode – setting test parameters – connecting to the line – performing the tests Selecting modem emulate mode The first step for the test is to select modem emulate mode. To select modem emulate mode 1 Access the ADSL testing options (see page 8). 2 Select modem emulate mode. After a few seconds the ADSL Summary statistics menu appears. The unit is now in modem emulate mode. 3 Proceed to “Setting test parameters”. Setting test parameters Before you begin testing, make sure the test parameters on the HST-3000 match the parameters of the line you are testing. To set the parameters on the HST-3000, see the following sections.
  • 26. Chapter 2 ADSL2 Testing Testing in modem emulate mode 10 HST-3000 ADSL2 Testing User’s Guide Revision B Setting general modem parameters The procedure in this section describes how to set the general modem parameters. You can restore the default parameters, or you can specify the individual settings. The default modem parameters for Annex A are as follows: – Standard — T1.413 – Auto Sync — On – Trellis Coding — On – Echo Cancellation — Off To restore default modem parameters 1 Press the Configure navigation key. The parameter soft keys appear. 2 Press the GENERAL soft key. You may need to use the left or right arrow buttons to find the General soft key. The ADSL General Settings menu appears. 3 Select Restore Defaults. 4 At the restore defaults prompt, press the OK. The default modem parameters are set.
  • 27. Chapter 2 ADSL2 Testing Testing in modem emulate mode HST-3000 ADSL2 Testing User’s Guide Revision B 11 The following procedure describes how to set individual modem parameters. To set the general modem parameters 1 Press the GENERAL soft key. You may need to use the left or right arrow button to find the General soft key. The ADSL General Settings menu appears. 2 To configure the line modulation standard, select Standard, and then specify the ADSL line modulation standard in use: – T1.413 – G.DMT – G.Lite – Multimode. Multimode will automatically pick T1.413, G.DMT, or G.Lite. – ADSL2 (Auto) will revert to G.DMT if the line doesn’t support ADSL2. – ADSL2+ (Auto) will revert to ADSL2 if the line doesn’t support ADSL2+ or revert to G.DMT if line doesn’t support ADSL2. – ADSL2 forces ADSL2 only (if line doesn’t support ADSL2, the connection fails).
  • 28. Chapter 2 ADSL2 Testing Testing in modem emulate mode 12 HST-3000 ADSL2 Testing User’s Guide Revision B – ADSL2/2+ allows either ADSL2 or ADSL2+ (if line doesn’t support ADSL2/2+, the connection fails) – G.Span (Auto) supports any version of ATU-C. (Proprietary Conexant high speed ADSL DMT.) 3 Select Auto Sync, and then select either On or Off. This parameter specifies whether the HST-3000 will auto- matically attempt to re-sync with the DSLAM if the connection drops. 4 Select Trellis Coding, and then select either On or Off. This parameter specifies whether trellis coding for error correction is used. Select this only if you know it is required. 5 Select Echo Cancellation, and then select either On or Off. Echo cancellation is a special ADSL mode in which UP and DOWN bands overlap to provide higher data rates. Select this only if you know it is required. 6 Select SRA, and then select either On or Off. Seamless Rate Adaptation changes the data rate while in operation without any interruption to data service. 7 Select Power Cutback, and then select either Off or 1 - 12dB. Power cutback allows you to reduce the local tx power. This can reduce the level of NEX T (near-end cross talk) as well as lowering the overall power consumption of the HST-3000. 8 Select Event Log Size, and then specify the size of the event log. The size options are as follows: 100, 200, 300, 400, 500. The general modem parameters are set.
  • 29. Chapter 2 ADSL2 Testing Testing in modem emulate mode HST-3000 ADSL2 Testing User’s Guide Revision B 13 Setting WAN parameters The following procedure describes how to set the wide area network (WAN) parameters. The WAN interface is the DSL connection to tip and ring. To set the WAN parameters 1 Press the WAN soft key. The WAN Settings menu appears. 2 Select IP Mode to set the IP mode to either static or dynamic host configuration protocol (DHCP). 3 Select IP Address, and then enter the IP address. 4 Select Net Mask, and then enter the net mask. 5 Select Gateway, and then enter the gateway address. 6 Select DNS, and then enter the address of the domain name server. 7 Select Which MAC, and then select either User Defined or Factory Default. For most situations, the factory default is acceptable and should be used. 8 If you selected User Defined in step 7, select MAC Address, and then enter the address for the MAC. The WAN parameters are set.
  • 30. Chapter 2 ADSL2 Testing Testing in modem emulate mode 14 HST-3000 ADSL2 Testing User’s Guide Revision B Setting data parameters To use ping, trace route, FTP, or the web browser, the data configuration must be set correctly. The VPI and VCI settings must match the customer-facing settings for the ADSL ports on the DSLAM. Be sure to check these settings before you proceed with test- ing. Check the trouble ticket or call your help desk for assis- tance. The following procedure describes how to set the data param- eters. To set the data parameters 1 Press the DATA soft key. The Data Settings menu appears. NOTE: You may achieve synchronization with the DSLAM without configuring these settings, but you must configure these to use ping, trace route, FTP, or the web browser.
  • 31. Chapter 2 ADSL2 Testing Testing in modem emulate mode HST-3000 ADSL2 Testing User’s Guide Revision B 15 2 Press 1 then select a Data Mode. – IPoE is IP over Ethernet – IPoA is IP over ATM – PPPoA is PPP over ATM – PPPoE is PPP over Ethernet – ATM Loopback allows ATM cells to be looped back. – IPoE MVC Video is an optional mode for IP video testing. For more information, see the HST-3000 IP Video Testing User’s Guide. – Bridged Ethernet - used in Ethernet mode. – ATM BERT allows bit error rate testing over the ATM layer. 3 Select VC, and then enter the virtual path indicator (VPI) and virtual channel indicator (VCI) for the virtual channel (VC) under test. 4 If you selected IPoE, IPoA, PPPoA, PPPoE, MVC Video, or Bridged Ethernet Data Mode, select TX ATM PCR and enter the transmit peak cell rate. – Unlimited transmits the maximum cell rate allowed on the circuit. – User Specified allows you to enter a value from 2 to 50000 cells per second. 5 If you selected IPoE, IPoA, PPPoA, or PPPoE Data Mode, select Encapsulation, and then specify the appro- priate setting. 6 If you selected ATM Loopback Data Mode, select Loop- back Mode and specify whether to loop ALL cells or only TTC cells. The data parameters are set. NOTE: If the rate entered is not attainable, the HST will round down to the next attainable rate.
  • 32. Chapter 2 ADSL2 Testing Testing in modem emulate mode 16 HST-3000 ADSL2 Testing User’s Guide Revision B Setting ping parameters The following procedure describes how to set the ping param- eters. To set the ping parameters 1 Press the PING soft key. The Ping Settings menu appears. 2 Select Address Type, then select either IP Address or DNS Name (domain name server name). IP Address uses the numeric address, DNS Name uses the domain name, such as www.acterna.com 3 Select IP Address, and then enter the IP address. Acterna recommend using the IP address or Domain Name Services (DNS) name of the ISP gateway of the customer's service provider. It is also possible to ping any internet address or the network Broadband Remote Access Server (BRAS). 4 Select DNS Name, and then enter the DNS name. 5 Select Number Pings, and then set the number of pings to send before stopping. 6 Select Pings/second, and then set the number of pings per second. 7 Select Packet size, and then set the packet size. The default is 16. Change this only if needed.
  • 33. Chapter 2 ADSL2 Testing Testing in modem emulate mode HST-3000 ADSL2 Testing User’s Guide Revision B 17 The ping parameters are set. Setting PPP parameters The following procedure describes how to set the point-to- point protocol (PPP) parameters. To set the PPP parameters 1 Press the PPP soft key. The PPP Settings menu appears. 2 Select PPP Mode, and then select either Client or Server. Client is normally used. Use Server only when you have an ATU-C. This feature allows a remote ATU-R to estab- lish a PPP session with the HST-3000. 3 Select User Name, and then enter a valid user name. This must be a valid user account with an ISP. 4 Select Use Provider, and then select either Yes or No. NOTE: If you selected “Server” as the PPP mode, connect only to other devices with the same service name.
  • 34. Chapter 2 ADSL2 Testing Testing in modem emulate mode 18 HST-3000 ADSL2 Testing User’s Guide Revision B This option indicates whether to append the user name with the service provider domain name (for example, earthlink.net). Select Yes only if usernames for the ISP must include the domain name as part of the username. This setting automatically appends the @ sign for you. 5 Select Provider, and then enter the provider name. This is required if you selected Yes for “Use Provider.” 6 Select Password, and then enter the user password. This must be a valid password that matches the user name above. Passwords are often case-sensitive. 7 Select Use Service Name. 8 If you selected “Yes” for Use Service Name, enter the Service Name. The PPP parameters are set. Setting ATM BERT parameters If you selected ATM BERT as the data mode on the Data settings menu, the ATM BERT parameters must be set. The ATM BERT data mode is only available in modem emulate mode. To set the ATM BERT parameters 1 Press the ATM BERT soft key. The ATM BERT Settings menu appears.
  • 35. Chapter 2 ADSL2 Testing Testing in modem emulate mode HST-3000 ADSL2 Testing User’s Guide Revision B 19 2 Select Bert Mode, and then select Rx Only, Tx Only, or Tx and Rx. 3 Select Bandwidth %, and then enter the percentage of bandwidth to test. 4 Select Pattern, and then select a Bert pattern. 5 Select Pattern Invert, and then select whether to invert the pattern. 6 Select Duration, and then select a test duration from the following: – Continuous – 1 Minute – 15 Minutes – 1 Hour – User Defined 7 If you selected a User Defined Duration, select Custom Duration, and enter the number of minutes for the test duration. 8 Select Threshold Enable, and then indicate whether a threshold is enabled. 9 If Threshold Enable is Enabled, select Threshold, and then enter the threshold. The ATM BERT parameters are set. Setting trace route parameters The following procedure describes how to set the trace route parameters. For all modes except TE mode, the WAN inter- face is the DSL connection to tip and ring. To set the trace route parameters 1 Press the Trace Route soft key. You may need to use the left or right arrow key to find the TRACERT soft key.
  • 36. Chapter 2 ADSL2 Testing Testing in modem emulate mode 20 HST-3000 ADSL2 Testing User’s Guide Revision B The Trace Route Settings menu appears. 2 Select Address Type, and then select either IP address or DNS Name (domain name server name). 3 Select IP Address, and then enter the IP address. 4 Select DNS Name, and then enter the DNS name. 5 Select Packet Type, and then set the packet type to one of the following: – ICMP (Internet Control Message Protocol) – UDP (User Datagram Packet). 6 Select DNS Lookup, and then indicate whether you want to lookup names for hops. The trace route parameters are set.
  • 37. Chapter 2 ADSL2 Testing Testing in modem emulate mode HST-3000 ADSL2 Testing User’s Guide Revision B 21 Setting FTP parameters The following procedure describes how to configure FTP (throughput) parameters. To set FTP parameters 1 Press the FTP soft key. You may need to use the left or right arrow key to find the FTP soft key. The FTP Settings menu appears. 2 Press the 1 key, and then enter a user name. Use the up and down arrows to indicate a letter or number, or use the keyboard keys. 3 Press the OK key to accept the changes. 4 Press the 2 key, and then enter a password. Use the up and down arrows to indicate a letter or number, or use the keyboard keys. 5 Press the 3 key, and then indicate whether you want to download or upload. 6 Press the 4 key, and then indicate the upload file size. 7 Press the 5 key, and then specify the upload content, either Pseudo-random or Fixed Pattern - AA55. The thruput parameters are set.
  • 38. Chapter 2 ADSL2 Testing Testing in modem emulate mode 22 HST-3000 ADSL2 Testing User’s Guide Revision B Connecting to the line After setting the test parameters, you can connect to the line. To connect to the line 1 Connect one end of the test cable to the jack on the side of the module. 2 Connect the other end of the cable using one of the following methods: – If connecting to the NID, plug the cable into the modular connector on the NID, or use clip leads to clamp pins 4 and 5 as shown below. – If connecting behind a full-rate splitter, use a cable that will connect the ADSL signal on pins 2 and 5 to pins 4 and 5 on the HST-3000 as shown below. The test leads are connected. N E T W O R K 4 5 ADSL Line NID Line port N E T W O R K 4 5 ADSL Line NID Line port N E T W O R K 3 4 2 5ADSL Line POTS Line 4 5 Line port SPLITTER N E T W O R K 3 4 2 5ADSL Line POTS Line 4 5 Line port SPLITTER
  • 39. Chapter 2 ADSL2 Testing Testing in modem emulate mode HST-3000 ADSL2 Testing User’s Guide Revision B 23 Testing the physical layer You can use the HST-3000 to test the physical layer of the ADSL link. The following procedure describes the basic test for the ADSL link. To perform a basic ADSL link test – Connect to the line and allow the unit to train on the line. If the unit achieves sync at the desired data rates, noise margins, and attenuation, the ADSL link is good. Testing line quality Once connected to the line, the HST-3000 gathers statistics for the line. These statistics are used to determine the line quality. To test line quality 1 Connect to the line. The modem begins to train on the line automatically. When it reaches show time, the HST-3000 begins gath- ering statistics. Once data synchronization occurs, the Actions soft key appears.
  • 40. Chapter 2 ADSL2 Testing Testing in modem emulate mode 24 HST-3000 ADSL2 Testing User’s Guide Revision B 2 Optional. To verify ATM level connectivity, press the Actions soft key then select either Send F5 Segment or Send F5 End-End. This sends a F5 loop command to the applicable device. 3 Press the Display soft key to view different types of statistics. See “About ADSL results” on page 46 for information on interpreting the results. 4 Press the Results soft key to clear the results or save them to a text file. For more information on saving results and managing the files, see the Acterna HST-3000 Base Unit User’s Guide. 5 Press the DSL Stop soft key to stop the modem. All DSL results will remain in view until the modem is started again or another test is selected. Testing line quality is complete. Performing a ping test The ping test sends a ping packet through the modem to an IP address or DNS name (could be a network switch or web address) to test for connectivity. The ping feature is available when the data mode is set to one of the following: – IP over Ethernet (IPoE) – IP over ATM (IPoA) The following procedure describes how to perform a ping test. NOTE: You can also check connectivity using the web browser. See “Web browser” in the base manual for more informa- tion.
  • 41. Chapter 2 ADSL2 Testing Testing in modem emulate mode HST-3000 ADSL2 Testing User’s Guide Revision B 25 To perform a ping test 1 Locate the Actions soft key. If you do not see the Actions soft key, do the following: a Check the Data LED. The Data LED must be green in order to use the Actions softkey. If the Data LED is red, the network connection is not properly established. b Press the Configure navigation key and make sure all parameter settings are correct for the circuit. c Press the Home navigation key. d Press the Display soft key, and then select Data - IP. See if there are any error messages. e Locate the Actions soft key. 2 Press the Actions soft key. 3 Select a ping method: – Ping Once sends a single ping to the network. – Start Ping consecutively sends multiple pings to the network, up to the number of pings configured. 4 Press the Results soft key to clear the results or save them to a text file. For more information on saving results and managing the files, see the Acterna HST-3000 Base Unit User’s Guide. The test is complete. Releasing IP addresses The HST allows you to release allocated IP addresses, so they can be used in other applications. The IP release feature is available when the data mode is set to one of the following: – IP over Ethernet (IPoE) – PPP over Ethernet (PPPoE) – PPP over ATM (PPPoA)
  • 42. Chapter 2 ADSL2 Testing Testing in modem emulate mode 26 HST-3000 ADSL2 Testing User’s Guide Revision B For instructions setting the data mode, see “Setting data parameters” on page 14. The following procedure describes how to release IP addresses. To release IP addresses 1 Press the Home navigation key. 2 Connect the HST to the line. See “Connecting to the line” on page 30. 3 Press the Display soft key. 4 Press the 4 key to select IP Results. The IP results window appears. 5 Press the Actions soft key. 6 Select either Log-Off or IP-Release. The Log-Off and IP-Release options are only available when you viewing the IP results window. The IP address is now available for use in other applica- tions. ATM BERT testing The HST-3000 allows testing of the ATM layer using a bit error rate test (BERT). The following procedure describes how to perform an ATM BERT. To perform an ATM BERT test 1 Verify that ATM BERT is selected as the Data Mode. See “Setting data parameters” on page 14. 2 Press the Home navigation key. 3 Connect the HST to the line. See “Connecting to the line” on page 30. Once data synchronization occurs, the Actions soft key appears.
  • 43. Chapter 2 ADSL2 Testing Testing in Ethernet TE mode HST-3000 ADSL2 Testing User’s Guide Revision B 27 4 Press the Actions soft key then select Start ATM BERT. 5 Press the Display soft key. 6 Press the 4 key then select ATM BERT. The ATM BERT results window appears. 7 To insert an error, press the Actions soft key then select Inject ATM BERT Error. The Injected Errors counter should increment. 8 Press the Results soft key to clear or save the results. See “ATM BERT results” on page 58 for information on interpreting the results. You have completed the ATM BERT test. Testing in Ethernet TE mode In Ethernet TE mode, you can use the HST-3000 to emulate Ethernet terminal equipment. You can connect to an Ethernet LAN or to the Ethernet port on the customer modem. You can then use trace route, FTP, the web browser, or IP Ping to test for connectivity. You can also ping through the modem to a network switch or web address to test for connectivity.
  • 44. Chapter 2 ADSL2 Testing Testing in Ethernet TE mode 28 HST-3000 ADSL2 Testing User’s Guide Revision B The Ethernet TE test involves the following steps: – selecting Ethernet TE mode – setting test parameters – connecting to the line – performing the tests Selecting Ethernet TE mode The first step for the test is to select Ethernet terminal equip- ment (TE) mode. To select Ethernet TE mode 1 Press the Home navigation key. 2 Press the ETHERNET soft key. 3 Select Ethernet TE. The Ethernet TE Summary appears. 4 Proceed to “Setting test parameters” on page 28. Setting test parameters Before you begin testing, make sure the test parameters on the HST-3000 match the parameters of the line that you are testing. The following parameters must be set on the HST: – Data parameters (see “Setting data parameters” on page 14) – Ping parameters (see “Setting ping parameters” on page 16) – PPP parameters (see “Setting PPP parameters” on page 17) – LAN parameters (see “Setting LAN parameters”) Setting LAN parameters The available parameter options will vary depending on the selected mode. The following procedure describes how to set the LAN parameters.
  • 45. Chapter 2 ADSL2 Testing Testing in Ethernet TE mode HST-3000 ADSL2 Testing User’s Guide Revision B 29 To set the LAN parameters 1 Press the LAN soft key. The LAN Settings menu appears. 2 Select IP Mode, then select either Static or DHCP (dynamic host configuration protocol). 3 Select IP Address, then enter the IP address. 4 Select Net Mask, then enter the net mask. 5 Select Gateway, then enter the gateway address. 6 Select DNS, then enter the address of the DNS server. 7 Select Which MAC, then specify either User Defined or Factory Default. 8 If the Which MAC parameter is set to User Defined, select MAC Address, then enter the appropriate address. 9 Select Media Type, then select the media type. 10 Select VLAN, then set it to On or Off. The LAN parameters are set.
  • 46. Chapter 2 ADSL2 Testing Testing in Ethernet TE mode 30 HST-3000 ADSL2 Testing User’s Guide Revision B Connecting to the line After setting the test parameters, you can connect to the line. To connect to the line 1 Connect the cross-over Ethernet cable to the HST’s Ethernet port on the top panel as shown below. The Ethernet port is pinned-out like a typical Ethernet network adaptor or NIC, so you should use a straight cable if connecting to a hub, switch, or router. 2 Connect the other end of the cable to the LAN or modem Ethernet port. After connecting the correct Ethernet cable, the Data LED will illuminate green and the link light will glow, indicating a good network connection exists. Testing line quality Once connected to the line, the HST-3000 gathers statistics for the line. These statistics are used to determine the line quality. Ethernetport N E T W O R K Modem Ethernetport N E T W O R K Modem
  • 47. Chapter 2 ADSL2 Testing Testing in Ethernet TE mode HST-3000 ADSL2 Testing User’s Guide Revision B 31 To test line quality 1 Connect to the line. 2 Press the Results soft key to clear the results or save them to a text file. For more information on saving results and managing the files, see the Acterna HST-3000 Base Unit User’s Guide. 3 Press the Display soft key to view different types of statistics. See “About ADSL results” on page 46 for information on interpreting the results. Testing line quality is complete. Performing a ping test You can do a ping test to test for connectivity. See “Performing a ping test” on page 24 for more information. You can also test for connectivity using trace route, FTP through-put, or the web browser. Make sure the Data LED is illuminated green before you test for connectivity.
  • 48. Chapter 2 ADSL2 Testing Testing in ADSL through mode 32 HST-3000 ADSL2 Testing User’s Guide Revision B Testing in ADSL through mode In through mode, the HST-3000 replaces the customer’s ADSL modem to help sectionalize troubles. Depending on the ADSL test option you purchased, you can perform Annex A and Annex B through mode testing. Through mode testing involves the following steps: – selecting through mode – setting test parameters – connecting to the line – performing the tests Selecting through mode The first step for the test is to select through mode. To select through mode 1 Access the ADSL testing feature (see page 8). 2 Select through mode. After a few seconds the ADSL Summary statistics menu appears. The unit is now in through mode. 3 Proceed to “Setting test parameters” on page 32. Setting test parameters Before you begin testing, make sure that the test parameters on the HST-3000 match the parameters of the line you are testing. The following parameters must be set: – General modem parameters (see “Setting test parame- ters” on page 9) – Data parameters (see “Setting data parameters” on page 14) – Ping parameters (see “Setting ping parameters” on page 16)
  • 49. Chapter 2 ADSL2 Testing Testing in ADSL through mode HST-3000 ADSL2 Testing User’s Guide Revision B 33 – PPP parameters (see “Setting PPP parameters” on page 17) – FTP parameters “Setting FTP parameters” on page 21. – LAN parameters (see “Setting LAN parameters”) – WAN parameters (see “Setting WAN parameters”) Setting LAN parameters The following procedure describes how to set the LAN param- eters. To set the LAN parameters 1 Press the LAN soft key. The LAN Settings menu appears. 2 Select NAT to enable or disable network address transla- tion (NAT) as appropriate. Use this when the customer CPE modem/router assigns private IP addresses. 3 Select Server IP, then enter the tester’s LAN server IP address. 4 Select Net Mask, then enter the LAN net mask address. 5 Select DHCP Server to enable or disable the tester’s DHCP server.
  • 50. Chapter 2 ADSL2 Testing Testing in ADSL through mode 34 HST-3000 ADSL2 Testing User’s Guide Revision B Enable the DHCP server when the customer’s CPE is configured to receive an IP address automatically. 6 If DHCP Server is enabled, perform the following steps: a Enter the starting IP address for the tester’s DHCP server. b Enter the pool size. This is how many IP addresses the tester’s DHCP server may assign to other computers. 7 Select Media Type, then select the media type. The LAN parameters are set. Setting WAN parameters The following procedure describes how to set the wide area network (WAN) parameters. The WAN interface is the DSL connection to tip and ring. To set the WAN parameters 1 Press the WAN soft key. The WAN Settings menu appears. 2 Select IP Mode, then select either Static or DHCP (dynamic host configuration protocol). 3 Select IP Address, then enter the IP address. 4 Select Net Mask, then enter the net mask address.
  • 51. Chapter 2 ADSL2 Testing Testing in ADSL through mode HST-3000 ADSL2 Testing User’s Guide Revision B 35 5 Select Gateway, then enter the gateway address. 6 Select DNS, then enter the address of the DNS server. 7 Select Which MAC, then specify either User Defined or Factory Default. 8 If the Which MAC parameter is set to User Defined, select MAC Address, then enter the appropriate address. 9 Select VLAN, then set it to On or Off. The WAN parameters are set. Connecting to the line After setting the test parameters, you can connect to the line. To connect to the line 1 Connect one end of the test cable to the 8-pin jack on the right-hand side of the HST-3000. 2 Connect the other end of the cable to Tip and Ring using either the modular jack or clip leads. 3 Connect to the CPE: a Connect one end of the Ethernet cable to the Ethernet jack on the top of the HST-3000. b Connect the other end of the cable to the PC, hub, or router. Wall jack or Line port Ethernetport NID Wall jack or Line port Ethernetport NID
  • 52. Chapter 2 ADSL2 Testing Testing in ADSL through mode 36 HST-3000 ADSL2 Testing User’s Guide Revision B Use a shielded crossover cable if you are connecting to a PC. Use a straight cable if you are connecting to a hub or router. The test leads are connected. Testing line quality Once connected to the line, the HST-3000 gathers statistics for the line. These statistics are used to determine the line quality. To test line quality 1 Connect to the line. The modem begins to train on the line automatically. When it reaches show time, the HST-3000 begins gath- ering statistics. 2 Press the Results soft key to clear the results or save them to a text file. For more information on saving results and managing the files, see the Acterna HST-3000 Base Unit User’s Guide. 3 Press the Display soft key to view different types of statistics. See “About ADSL results” on page 46 for information on interpreting the results. Testing line quality is complete.
  • 53. Chapter 2 ADSL2 Testing Finding disturbers HST-3000 ADSL2 Testing User’s Guide Revision B 37 Performing a ping test Perform a ping test to test for connectivity. See “Performing a ping test” on page 24 for more information. You can also test for connectivity using trace route, FTP through-put, or the web browser. Make sure the Data LED is illuminated green before you test for connectivity. Finding disturbers The graphical displays can be useful tools for finding disturbers. The graphs are pictorial representations of the bits per tone. Using these graphs to locate interference is not a precise method. However, this process can help you isolate the frequency where the interference occurs. You can then use that information to identify possible sources of interfer- ence. To find disturbers 1 After running the test, press the Display soft key. 2 Select Graphs. 3 Select View BPT graph. NOTE: The graphs only appear if you are connected to the line and the modem has trained on the line.
  • 54. Chapter 2 ADSL2 Testing Finding disturbers 38 HST-3000 ADSL2 Testing User’s Guide Revision B The bits per tone (BPT) graph appears. 4 Examine the portions of the graphs where there are dips or breaks. These dips represent areas where interference is degrading the ADSL signal. 5 Use the Cursor actions to help identify the affected frequencies. 6 Optional. To enlarge the view of the graph (zoom in), perform the following steps. a Press the Cursor soft key. b Select Zoom in. 7 To view the BPT graph for higher frequencies, perform the following steps. a Press the Graphs soft key. b Select View Ext BPT graph.
  • 55. Chapter 2 ADSL2 Testing Finding disturbers HST-3000 ADSL2 Testing User’s Guide Revision B 39 The Extended BPT graph appears. 8 Find the corresponding tone in Table 7 on page 39. Table 7 lists common noise sources and the corre- sponding frequencies and tones. By noting the frequency where the interference occurs, you can associate the affected frequencies with possible disturbers. Finding disturbers is complete. Table 7 Noise sources and tones Noise Source Noise Frequency (kHz) Tone # Tone Frequenc y (kHz) ISDN BRI 40 9 38.8125 HDSL passband center 196 45 194.0625 HDSL passband max 392 91 392.4375 HDSL2 274 64 276 T1 passband center 772 179 772 E1 passband center 1024 237 1022
  • 56. Chapter 2 ADSL2 Testing Saving graphical results 40 HST-3000 ADSL2 Testing User’s Guide Revision B Saving graphical results You can save graphical results to a bit map file To save graphical results to a file 1 After running a test, press the Display soft key. 2 Select Graphs. The graphical results appear. 3 Select the graph you want to view. 4 To save the graph to a file, press the Graphs soft key. 5 Select Save Screen Capture. 6 Enter a file name for the graph, and the press the OK key. The graph is saved to the following directory on the HST: /results/ADSL. The graph is saved as a bit map file with a .bmp file extension. 7 For information about viewing and printing files on the HST, see the Acterna HST Base Unit User’s Guide. Managing test configurations The configuration storage feature allows you to save test configurations, load saved configurations, overwrite saved configurations, and delete saved configurations. NOTE: A graph only appears if you are connected to the line and the modem has trained on the line. NOTE: Configuration changes are not automatically saved to con- figuration storage. You must overwrite the configuration (or create a new one) to make the change permanent.
  • 57. Chapter 2 ADSL2 Testing Managing test configurations HST-3000 ADSL2 Testing User’s Guide Revision B 41 To view the configuration storage feature 1 Press the STORAGE soft key. The Config Store menu appears. Storing test configurations Once you have finished configuring the HST-3000 for a partic- ular test, you can store the test configuration for future use. You can store up to 10 configurations. To store a test configuration 1 Set up the HST-3000 for the test you are performing. 2 Press the Configure navigation key. 3 Press the STORAGE soft key. 4 Press the 2 key. 5 Enter the file name. 6 Press the OK key. The test configuration is stored.
  • 58. Chapter 2 ADSL2 Testing Managing test configurations 42 HST-3000 ADSL2 Testing User’s Guide Revision B Loading a configuration After a configuration is saved, you can load it. This can save time when changing settings for different circuits. To load a test configuration 1 Press the Configure navigation key. 2 Press the STORAGE soft key. 3 Press the 1 key. 4 Select the file name to load. 5 Press the OK key. The test configuration is loaded. Overwriting a configuration You can change a saved configuration then overwrite the old version. To overwrite a configuration 1 Press the Configure navigation key. 2 Press the STORAGE soft key. 3 Press the 3 key. 4 Select the file name to overwrite. 5 Press the OK key. The test configuration is overwritten. Deleting a configuration If a configuration is no longer needed, you can delete it. To delete a test configuration 1 Press the Configure navigation key. 2 Press the STORAGE soft key. 3 Press the 4 key.
  • 59. Chapter 2 ADSL2 Testing Managing test configurations HST-3000 ADSL2 Testing User’s Guide Revision B 43 4 Select the file name to delete. 5 Press the OK key. The test configuration is deleted.
  • 60. Chapter 2 ADSL2 Testing Managing test configurations 44 HST-3000 ADSL2 Testing User’s Guide Revision B
  • 61. 3 HST-3000 ADSL2 Testing User’s Guide Revision B 45 Chapter 3 Interpreting Test Results This chapter describes the test results that are gathered when running a test. Topics in this chapter include the following: – “Summary results” on page 46 – “Error results” on page 48 – “Event log” on page 49 – “Data errors” on page 49 – “IP results” on page 49 – “Ethernet results” on page 50 – “Ping results” on page 51 – “Trace route results” on page 53 – “ATM general results” on page 54 – “ATM OAM results” on page 55 – “ATM channel results” on page 56 – “ATM BERT results” on page 58 – “FTP results” on page 59 – “Performance results” on page 60 – “Signal results” on page 61 – “Graphs” on page 62 – “Identity results” on page 63
  • 62. Chapter 3 Interpreting Test Results About ADSL results 46 HST-3000 ADSL2 Testing User’s Guide Revision B About ADSL results After the HST-3000 has synchronized with the DSLAM, the unit will immediately display results on the LCD. You can view many additional results by pressing the DISPLAY soft key and selecting other results screens. Summary results This category provides a summary of the most important test results. This default results screen provides a summary of the most frequently used test results. Table 8 describes the summary results. NOTE: The available results depend on the installed options, modem type, and test configuration. Your unit may not show all of the results listed below. Table 8 Summary results Result Description Range Resolution Data mode Shown in the upper right of the screen. It is the current data mode. IPoE, IPoA, PPPoA, PPPoE, Bridged Ethernet, ATM Loop- back, IPoE MVC Video N/A Line format Shown in the upper right of the screen. It is the current ADSL line format. G.DMT, G.Lite, T1.413, Multimode, ADSL2, ADSL2+, G.Span N/A Est. Length1 Shown in the connec- tion diagram. It is the estimated loop length.2 N/A ±5%
  • 63. Chapter 3 Interpreting Test Results Summary results HST-3000 ADSL2 Testing User’s Guide Revision B 47 Modem state Shown just under the connection diagram. It is the current opera- tional state for the modem. A graphical display also indicates the modem state. BOOTING, IDLE, TRAINING, SHOW- TIME, UNKNOWN, NOT TALKING N/A Actual rate Actual upstream and downstream rates 32–1024 kbps3 (Up) 32–8160 kbps3 (Dn) 32–1200 kbps4 (Up) 32–2500 kbps4 (Dn) 32 kbps 4-32 kbps Max rate Maximum attainable upstream and down- stream rates 32–1024 kbps3 (Up) 32–8160 kbps3 (Dn) 32–1200 kbps4 (Up) 32–2500 kbps4 (Dn) 32 kbps Capacity The percentage of total bandwidth currently used by the actual con- nect rate upstream and downstream. 0–100% 1% Noise margin Noise margin upstream and downstream 0–63.5 dB 0.5 dB Attenuation The degradation of sig- nal strength in dB upstream and downstream1. 0–63.5 dB 0.5 dB Errors The shaded line at the bottom of the screen. It reports the type of modem errors. N/A N/A 1. Not available if in the following ADSL1 modes: G.DMT, T.413, or G.lite. It will be available in a future release. 2. The estimated loop length is a rough estimated based on attenuation. For a more accurate measure of loop length, use the TDR in Copper mode. 3. These are ADSL1 rates. Some manufacturers allow higher ADSL1 rates. 4. These are ADSL2 rates. Table 8 Summary results (Continued) Result Description Range Resolution
  • 64. Chapter 3 Interpreting Test Results Error results 48 HST-3000 ADSL2 Testing User’s Guide Revision B Error results This category provides both local and remote error statistics. Table 9 describes the error results for ADSL. Table 9 Error results Result Description Range Resolution LOS Loss of signal. N/A N/A FEC Forward Error Correc- tion anomalies. 0–4294967295 errors 1 error FEC ES Forward Error Correc- tion Errored Seconds. Count of seconds in which at least one FEC error occurred. 0–4294967295 errors 1 error CRC Cyclical redundancy check. A mathematical way to ensure all of the data or information pay- load in a cell, frame, or packet has arrived uncorrupted. 0–4294967295 errors 1 error ES Number of seconds in which one or more CRC error occurred 0–4294967295 errors 1 error SES Count of seconds in which at least 50 CRC errors occurred or one or more LOSW defects are declared. 0–4294967295 errors 1 error UAV Count of unavailable seconds, which occurs after 10 contiguous SES. 0–4294967295 errors 1 error HEC Header error correction. Errored ATM cell head- ers that have been auto- matically corrected. 0–4294967295 errors 1 error
  • 65. Chapter 3 Interpreting Test Results Event log HST-3000 ADSL2 Testing User’s Guide Revision B 49 Event log This category provides a running log of significant modem events and errors. Data errors This category displays network connection statistic and parameters and IP ping information. It is only available when a data mode has been selected in the ADSL configuration screens. There are several types of results available under the data category. IP results Table 10 describes the IP results. Table 10 IP results Result Definition WAN IP Address The HST-3000's IP address to the access or provider network. WAN Net Mask The HST-3000’s netmask address. IP devices use a netmask IP address to deter- mine if IP packets are to be routed to other networks or sub-networks. LAN IP Address The HST-3000's IP address to a PC or lap- top, hub or router connected to the HST-3000's ethernet port. (Through mode only) LAN Net Mask The HST-3000's netmask address for the LAN interface. (Through mode only)
  • 66. Chapter 3 Interpreting Test Results Ethernet results 50 HST-3000 ADSL2 Testing User’s Guide Revision B Ethernet results The ethernet category provides statistics on ethernet frames when the HST-3000's 10/100BT Ethernet interface is used in TE or ADSL thru-modes. Table 11 describes the Ethernet results. Gateway The HST-3000's gateway address. When an IP device has determined that a packet is not addressed to it or devices on the same sub-network (subnet), it sends all such packets to the gateway address for further routing to the correct address. DNS Domain Name Services. When using inter- net addresses such as www.acterna.com, the HST-3000 (and all IP devices) must translate to an IP address (such as 157.234.12.20) in order to route the pack- ets or data. To do so, it first requests a DNS server to translate an internet address into an IP address; then the HST-3000 can cor- rectly route IP pings or other data. The DNS address must be that of a real DNS server, preferably in the provider network. State The status of DHCP, DNS and TCP/IP pro- tocols used to route traffic on the access network. Table 10 IP results (Continued) Result Definition Table 11 Ethernet results Result Definition RX Bytes Total bytes received RX Frames Total frames received
  • 67. Chapter 3 Interpreting Test Results Ping results HST-3000 ADSL2 Testing User’s Guide Revision B 51 Ping results Think of ping (packet internet groper) as sonar on a network. The HST-3000 sends out IP packets (Internet Control Messaging Protocol [ICMP] “echo” requests) to which the destination (target) automatically responds. Ping tells you if the destination is alive and awake, how fast the ping went to the destination and back to the HST-3000, and if ping packets were dropped and lost along the way. Table 12 on page 52 describes the ping results. RX Errors Total errors received RX Dropped Frames Total dropped frames TX Bytes Total bytes transmitted TX Frames Total frames received TX Errors Total errors received TX Dropped Frames Total dropped frames TX collisions Ethernet frames are transmitted “space-available” when there is a break on the signal on the cable; sometimes frames are transmitted at the same time as another transmitter, causing a “collision” of frames. Link Status Status of the connection. Table 11 Ethernet results (Continued) Result Definition
  • 68. Chapter 3 Interpreting Test Results Ping results 52 HST-3000 ADSL2 Testing User’s Guide Revision B Table 12 Ping results Result Definition Destination Network address (IP address or URL) to which the echo messages (that is, ping messages) will be sent. This should be within the provider network, but can also prove connectivity to the ISP (for example, www.earthlink.net) or to the internet. Echos sent The number of ping messages sent. Echos returned The number of echo reply messages returned to the HST-3000 from the des- tination. Lost/Lost% The number of pings that did not return to the HST-3000. This could be caused by an unresponsive target (destination) or by heavy congestion on the network; the more packets lost the more con- gested the network, indicating slow or poor throughput. Echos received The number of ping messages sent to the HST-3000 from other devices on the network. Delay Current The time in milliseconds that it took the last transmitted ping to reach the desti- nation and receive a reply back to the HST-3000. This varies depending on the network and the traffic load on the network, but in general, pings taking longer than 500ms should be noted, and if persistent over several days, reported to network support engineers. Delay Ave Delay average. The average time in milliseconds it has taken all transmitted pings to reach their destinations and receive replies back to the HST-3000.
  • 69. Chapter 3 Interpreting Test Results Trace route results HST-3000 ADSL2 Testing User’s Guide Revision B 53 Trace route results Table 13 describes the trace route results. Delay Max The longest time in milliseconds it has taken any one transmitted ping to reach its destination and receive a reply back to the HST-3000. Delay Min Delay minimum. The shortest time in milliseconds it has taken any one trans- mitted ping to reach its destination and receive a reply back to the HST-3000. Message Any ICMP error and delay messages about the pings Table 12 Ping results (Continued) Result Definition Table 13 Trace route results Result Definition Destination Network address (IP address or URL) to which the echo messages will be sent State Current state of the trace Active Whether there is a trace route currently active Number of hops The number of points crossed from the source to the destination
  • 70. Chapter 3 Interpreting Test Results ATM general results 54 HST-3000 ADSL2 Testing User’s Guide Revision B ATM general results ADSL, by definition, transports data over Asynchronous Transfer Mode (ATM) instead of traditional TDM circuits. To assist in troubleshooting ADSL network connections, the HST-3000 provides a number of different ATM statistics (these are useful if IP pings don't work, but ATM cells are still being sent and received). Table 14 describes the test results for the general ATM cate- gory. Table 14 ATM general results Result Definition TX cells Transmitted ATM cells. TX AAL5 Frames Transmitted ATM Adaptation Layer 5 Cells. Since ATM can carry different types of user data (such as web pages or voice), ATM layers are defined to carry the different types of data effectively. For normal, non-time sensitive data, such as e-mail and user files, AAL5 is used. TX Dropped Cells Transmitted dropped cells. The ATM net- work will discard or “drop” erred cells which must then be retransmitted (this is done automatically). The HST-3000 counts the number of ATM cells and how many were dropped, giving an indication of service quality. RX Cells Total received ATM cell count. RX AAL5 Frames Total received ATM Adaptation Layer 5 frames. Multiple ATM cells are grouped together in frames to carry large amounts of user data over the network. RX CRC Errors Total number of ATM cells received by the HST-3000, which had CRC (cyclical redundancy check) errors.
  • 71. Chapter 3 Interpreting Test Results ATM OAM results HST-3000 ADSL2 Testing User’s Guide Revision B 55 ATM OAM results While a number of different test cells are identified to help in the administration and maintenance of ATM networks, the HST-3000 supports the F5 loopback function to verify ATM level connectivity (analogous to IP ping, but F5 is only for ATM; IP ping does not apply to ATM and there is officially no such thing as an “ATM ping”). Table 15 on page 56 describes the ATM OAM results. RX AAL5 Length Errors Total number of ATM AAL5 frames received by the HST-3000, which were too short or too long due to errors. RX AAL5 Aborts Total number of ATM AAL5 frames which were lost or dropped due to excessive errors. Last Unknown VPI/VCI Last unknown virtual path indicator (VPI) and virtual channel indicator (VCI). ATM user data must be correctly routed to its destination, which is accomplished by designating a VPI and VCI (both are required). ADSL user data also requires a VPI and VCI, which if incorrect prevents the user from accessing the network. To assist the connection process, the HST-3000 identifies the VPI and VCI of the last ATM cells coming over the ADSL link, helping you to set the correct VPI and VCI. Table 14 ATM general results (Continued) Result Definition
  • 72. Chapter 3 Interpreting Test Results ATM channel results 56 HST-3000 ADSL2 Testing User’s Guide Revision B ATM channel results An ATM circuit consists of virtual paths which contain virtual circuits that carry user data. ATM channel statistics are the cells and errors from the current virtual circuit via which the Table 15 ATM OAM results Result Definition Sent The number of ATM F5 Loopback requests transmitted by the HST-3000. Returned The number of F5 loop back requests that returned to the HST-3000. This should equal the number sent. Lost The number of F5 Loop back requests that do not return within five seconds. Received The number of external F5 loop back requests sent to the HST-3000 from other locations on the ATM network. Uncorrelated The number of F5 loop back replies which cannot be correlated to a particular location or device on the ATM network or segment. Delay Max Delay maximum. The longest time in milli- seconds that it took an HST-3000 F5 loop back request to return to the HST-3000. Delay Min Delay minimum. The shortest time in milli- seconds that it took an HST-3000 F5 loop back request to return to the HST-3000. Delay Last The time in milliseconds that it took the last transmitted F5 Loop back request to return to the HST-3000. Delay Ave Delay average. The average time in milli- seconds of all the transmitted F5 Loop back requests to return to the HST-3000.
  • 73. Chapter 3 Interpreting Test Results ATM channel results HST-3000 ADSL2 Testing User’s Guide Revision B 57 HST-3000 is connected to the access network (after ADSL synchronization is achieved). Table 16 describes the test results for the identity category. Table 16 ATM channel results Result Definition VPI/VCI The virtual path indicator and virtual circuit indicator used by the HST-3000 to connect to the network (this should match the cus- tomer's modem settings; if unsure, check with a co-worker or supervisor. Most cus- tomer ADSL modem settings for the VPI/ VCI will be identical in a geographical area (not to be confused with the customer's DSLAM WAN [network] VPI/VCI settings; ask a supervisor). TX cells Total count of transmitted cells on the channel. TX AAL5 Frames Transmitted ATM Adaptation Layer 5 Cells. Since ATM can carry different types of user data (such as web pages or voice), ATM layers are defined to carry the differ- ent types of data effectively. For normal, non-time sensitive data, such as e-mail and user files, AAL5 is used. TX Dropped Cells Transmitted dropped cells. The ATM net- work will discard or “drop” erred cells which must then be retransmitted (this is done automatically). The HST-3000 counts the number of ATM cells and how many were dropped, giving an indication of ser- vice quality. RX Cells Total received ATM cell count. RX AAL5 Frames Total received ATM Adaptation Layer 5 frames. Multiple ATM cells are grouped together in frames to carry large amounts of user data over the network.
  • 74. Chapter 3 Interpreting Test Results ATM BERT results 58 HST-3000 ADSL2 Testing User’s Guide Revision B ATM BERT results Table 17 describes the ATM BERT results. RX CRC Errors Total number of ATM cells received by the HST-3000, which had CRC (cyclical redundancy check) errors. RX AAL5 Length Errors Total number of ATM AAL5 frames received by the HST-3000, which were too short or too long due to errors. RX AAL5 Aborts Total number of ATM AAL5 frames which were lost or dropped due to excessive errors. Table 16 ATM channel results (Continued) Result Definition Table 17 ATM BERT results Result Description Tx State Current state of the transmit path. RX state Current state of the receive path. Bit Errors Number of received bits with a value oppo- site that of the corresponding transmitted bits, after pattern synchronization has been achieved. BER Bit Error Rate. Ratio of bit errors to received pattern data bits ES Errored Seconds. Number of seconds during which one or more bit errors occurred since initial pattern synchronization %ES Percent Errored Seconds. Ratio of seconds during which pattern bit errors were detected, to the total number of seconds while pattern synchronization is present.
  • 75. Chapter 3 Interpreting Test Results FTP results HST-3000 ADSL2 Testing User’s Guide Revision B 59 FTP results Table 19 describes the FTP results. Sync Lost Number of times loss of synchronization occurred. Injected Errors Number of injected errors transmitted. Table 17 ATM BERT results (Continued) Result Description Table 18 FTP results Result Description Transfer Count The number of times the file was transferred. Upload Rate The speed that the file was uploaded. Download Rate The speed that the file was downloaded. Total Time The total time it took for the entire transfer, from beginning to end. Pretransfer Time The number of seconds of processing elapsed before the transfer began. Name Lookup Time The number of seconds it took to lookup the name. Start Time The time that the transfer began. Redirect count The number of times the file was redirected. Message Status message.
  • 76. Chapter 3 Interpreting Test Results Performance results 60 HST-3000 ADSL2 Testing User’s Guide Revision B Performance results Table 19 describes the ADSL link performance results. Table 19 ADSL performance results Result Description Actual Rate Actual upstream and downstream data rate Max Rate Maximum upstream and downstream data rate Capacity The percentage of total bandwidth currently used by the actual connect rate upstream and downstream. Noise Margin The dB value ratio of signal strength to noise for upstream and downstream. This result represents how many more dB of noise the connection can tolerate and still maintain a bet error rate of 10-7. Attenuation The degradation of signal strength in dB upstream and downstream. It is the differ- ence in Tx power from the transmitter to receiver. Connect Mthd The connection method. ADSL can trans- port data using either a “fast” or an “inter- leaved” connection method. The interleaved method provides more protec- tion from errors and is more reliable, but also introduces some delay (latency). Most operators deliver residential ADSL using the “fast” method which does not protect data quite as well. This method is set by the DSLAM Training Time The number of seconds it took the HST-3000 to synchronize with the DSLAM.
  • 77. Chapter 3 Interpreting Test Results Signal results HST-3000 ADSL2 Testing User’s Guide Revision B 61 Signal results These parameters provide more information about the ADSL link. Table 20 describes the signal results. Num Syncs The number of synchronization attempts. it is possible that modems do not synchronize immediately and make multiple attempts before achieving synchronization. Table 19 ADSL performance results (Continued) Result Description Table 20 ADSL signal results Result Description Noise Margin (NM) The dB value ratio of signal strength to noise for upstream and downstream. This result represents how many more dB of noise or reduction of transmit sig- nal the connection can tolerate and still maintain a bet error rate of 10-7. Coding Gain A dB value representing the improve- ment in signal transmission due to trellis/ RS coding. NM-Coding Gain A dB value representing the noise mar- gin that would be present on the connec- tion without coding gain. TX Power Power level, in dB, of the ADSL signal, downstream (from the DSLAM) and upstream (transmitted by the HST-3000). Attenuation The degradation of signal strength in dB upstream and downstream. It is the dif- ference in Tx power from the transmitter to receiver.
  • 78. Chapter 3 Interpreting Test Results Graphs 62 HST-3000 ADSL2 Testing User’s Guide Revision B Graphs The graphs provide a graphical representation of the bits per tone (BPT). It is available in standard range and extended range. Figure 2 shows an example of the standard range BPT graph. Intl Depth Interleaving depth set by the DSLAM. This is a measure of latency introduced on the ADSL link due to the scrambling of ADSL frames to protect data and cre- ate a more reliable link. Modem state Current state of the modem. Estimated Length Estimated loop length.1 1. The estimated loop length is a rough estimated based on attenuation. For a more accurate measure of loop length, use the TDR in Copper mode. Table 20 ADSL signal results (Continued) Result Description Figure 2 BPT graph
  • 79. Chapter 3 Interpreting Test Results Identity results HST-3000 ADSL2 Testing User’s Guide Revision B 63 Identity results This category provides the HST-3000 modem firmware revi- sion information, and the following information from the DSLAM (when synchronized). Table 21 describes the identity results. Video results If you have a selection for Video, these results relate to the optional IP Video testing feature. See the IP Video Testing User’s Guide for more information. Table 21 Identity results Result Description Modem Firmware The ID of the internal modem Modem Revision The firmware rev of the internal modem Far vendor ID The ID of the far end modem Far vendor rev The firmware rev of the far end DSLAM Far vendor name The name of the DSLAM (drawn from the DSLAM)
  • 80. Chapter 3 Interpreting Test Results Video results 64 HST-3000 ADSL2 Testing User’s Guide Revision B
  • 81. 4 HST-3000 ADSL2 Testing User’s Guide Revision B 65 Chapter 4 Troubleshooting This chapter describes how to identify and correct problems related to the HST-3000. Topics discussed in this chapter include the following: – “Interpreting messages” on page 66 – “Resolving problems” on page 69
  • 82. Chapter 4 Troubleshooting Interpreting messages 66 HST-3000 ADSL2 Testing User’s Guide Revision B Interpreting messages The HST-3000 provides error messages when it is unable to complete a command. This information enables you to solve simple problems that may be a result of data input. Each message is listed in Table 22, along with a message descrip- tion and suggested corrective action, if applicable. Table 22 Error messages Message Description Action NO ATM SYNC The ADSL link is not active, or the unit cannot achieve ATM sync with the ATU-C Verify ADSL link and check ATM settings INVALID CONFIG The IP parameters are configured to an invalid setting. Adjust the IP parameters. DHCP FAILED The DHCP process failed to receive an IP address. Wait until the attempt succeeds. The HST-3000 will keep trying until it receives an IP address from the DHCP server. PPP LCP FAILED The unit encountered a failure in the LCP stage of PPP negotiation. Check the encapsulation scheme and the VPI/VCI addresses. PPP AUTH FAILED The HST-3000 failed the authentication stage of PPP negotiation. Check the user name and pass- word. PPP IPCP FAILED The unit encountered a failure in the IPCP stage of PPP negotiation. Check to be sure the addresses between both clients match. PPPoE FAILED The unit failed to find a compatible PPPoE server on the Ethernet network. Wait until the attempt succeeds. The HST-3000 will keep trying until it finds a compatible server on the network.
  • 83. Chapter 4 Troubleshooting Interpreting messages HST-3000 ADSL2 Testing User’s Guide Revision B 67 SHOWTIME-LOS The connection was dropped because the threshold of uncorrected errors has been passed. Resync and check for disturb- ers. SHOWTIME-SNR The connection was dropped because the line quality dropped below the allowable threshold. Resync and check for disturb- ers. DOH-LINE BUSY The connection was dropped because all ports on the DSLAM are busy and the LIM sent out a signal telling the customer premise equipment that the line is busy. (Only applicable in CAP mode.) Wait until a line becomes avail- able. DNS SRVR NOT RESP The domain name server did not respond to the lookup request. Verify DNS address. DNS RECUR- SION N/A The domain name server does not support recur- sion. Try a different DNS address. DNS NAME NON- EXIST The domain name server reports that the name or domain does not exist. Verify the destination name. DNS UNKNOWN Received an unknown message from the DNS address. Try a different DNS address. NETWORK UNREACH The unit was unable to connect to the specified address. Check the destination address or name. HOST UNREACH- ABLE The unit was unable to reach the specified host. Check the destination address or name. Table 22 Error messages (Continued) Message Description Action
  • 84. Chapter 4 Troubleshooting Interpreting messages 68 HST-3000 ADSL2 Testing User’s Guide Revision B PROTOCOL UNREACH The unit was unable to verify protocol informa- tion. Verify protocol information. PORT UNREACH- ABLE The port numbers are conflicting. Try a different IP address. FRAGMENT NEEDED The user data provided is too long. Shorten the user data. ROUTE FAILED No route exists for the ping destination. Try a different IP address. TTL EXC TRAN- SIT The ping was routed too many times before reach- ing the destination. Try a different IP address. TTL EXC REAS- SMBLY The ping had to be recre- ated too many times before reaching the desti- nation. Try a different IP address. TTL EXC FRAG- MENT The IP fragment was routed too many times. Try a different IP address. NETWORK PRO- HIBITED Could not reach destina- tion. Communication with the destination network is administratively prohib- ited. Try a different destination. HOST PROHIB- ITED Could not reach destina- tion. Communication with the destination host is administratively prohib- ited. Try a different destination. TOS NOT SUPP NET The type of service is not supported on the network. Try a different IP address. TOS NOT SUPP HOST The type of service is not supported on the host. Try a different IP address. Table 22 Error messages (Continued) Message Description Action
  • 85. Chapter 4 Troubleshooting Resolving problems HST-3000 ADSL2 Testing User’s Guide Revision B 69 Resolving problems If you are having trouble with the HST-3000, the following sections describe common problems and solutions. You should verify whether your problem is listed here before contacting technical assistance. Operating the unit The following section addresses questions that may be asked about operating and performing basic functions with the HST-3000. Issue I cannot print out statistics. Resolution Verify that the printer cable is connected correctly. Verify that your terminal program is configured and working correctly. HOST UNKNOWN The unit was unable to find the specified host. Check the destination address or name. NETWORK UNKNOWN The unit was unable to find the specified network. Check the destination address or name. NETWORK UNREACHABLE Could not reach destina- tion. The destination net- work does not accept the type of service. Try a different destination. ARP HOST UNREACHABLE The device could not resolve the IP address with Ethernet protocol. Examine the configurations. Table 22 Error messages (Continued) Message Description Action
  • 86. Chapter 4 Troubleshooting Resolving problems 70 HST-3000 ADSL2 Testing User’s Guide Revision B Verify your printer is working properly. Issue The microphone does not work. Resolution Check the headset connection. The headset is not used for ADSL testing (only used for POTS and VoIP calls). Performing tests The following section addresses questions that may be asked about completing tests with the HST-3000. There are two sections included: – General – ADSL tests General test problems The following section addresses questions about testing in general. Issue Inconsistent test results. Resolution Verify that your test leads are good and are connected prop- erly for the test you are performing. ADSL test problems The following section addresses questions about ADSL testing. Issue The modem cannot achieve sync with the CO.
  • 87. Chapter 4 Troubleshooting Resolving problems HST-3000 ADSL2 Testing User’s Guide Revision B 71 Resolution Inability to sync can have many causes. Perform the following steps to troubleshoot: – Disconnect the customer's ADSL modem. – Verify tester connection to the correct pair. – Verify that the ADSL standard is correct (T1.413, G.DMT, G.Lite, or CAP). – Isolate premise wiring. – Check for premise alarm system. – Verify the copper pair is provisioned for ADSL at the CO. – Test at the CO/Exchange on the customer pair. – Check the DSLAM modem vendor and software version. Issue The modem gets sync with the CO, but the rate is lower than expected. Resolution Verify that you are on an ADSL2 or ADSL2+ line. Check the bits/tone and the SNR/tone for areas of the spec- trum with low throughput. This could be caused by bridged taps, cable crosstalk, or AM radio. Use the HST-3000 to check physical conditions: DVOM, balance, opens, and use the TDR to check for bridged taps. Check the DSLAM configuration - the max rate may be limited there. Check for premise alarm system on the same pair. Avoid excessive loop length or high attenuation. Make sure that you are connected on pins 3 and 4 instead of 2 and 5.
  • 88. Chapter 4 Troubleshooting Resolving problems 72 HST-3000 ADSL2 Testing User’s Guide Revision B Verify the noise margin. Issue In through mode, I’m connected to the Ethernet connector, but I’m not getting a data connection (green LED on the Ethernet connector is on, but the yellow LED is not). Resolution Go to the LAN Settings screen and check the Media Type. If it’s set to Auto, change it to match the specific LAN speed and duplex type that you are using. Issue The ping menu says pings are being sent, but the network statistics are not incrementing. Resolution The ping function only attempts to send a ping every second. Depending on certain conditions, a physical ping packet may not be sent. Check that the unit has not lost sync. If the Ethernet protocol (not interface protocol) is being used, the device has to ARP the address first. If this fails eventually you will see a ARP HOST UNREACHABLE message. Check to see that the destination IP address and our configured IP parameters are correct. If the Ethernet interface is being used, make sure that the cabling is correct. If the Ethernet cable is not hooked up, or is hooked up incorrectly, a packet will not be sent. Thus the Ethernet statistics will not increment. Check the Ethernet link light on the HST-3000 Ethernet jack. It should be green.
  • 89. Chapter 4 Troubleshooting Resolving problems HST-3000 ADSL2 Testing User’s Guide Revision B 73 Issue The ping menu says pings are being sent, but the number of replies doesn’t match the pings sent. Resolution Check the TX ATM PCR value on the Data settings screen. If the PCR is set too low, ping replies will be lost. This is because the “number of pings” selection (on the Ping settings) is defined as the number of pings per second and the PCR value is set as cells per second. Thus, if you are sending more pings than the PCR allows, you will not receive ping replies. To resolve this, do one of the following: – Set the number of pings to 1 – Set the PCR to 1000 or unlimited. Issue The ATM total statistics are incrementing but the channel stats are not incrementing. Resolution Reconfigure the interface to match the VPI/VCI given in the VPI/VCI of Last Unknown Cell statistic. Issue The ATM channel statistics indicate that I am receiving frames but I did not get a green Data LED and pings are not working. Resolution Check the encapsulation and the mode. The wrong protocol may be in use. Issue I have a PPPoA service and I get a PPP TIMEOUT message
  • 90. Chapter 4 Troubleshooting Resolving problems 74 HST-3000 ADSL2 Testing User’s Guide Revision B Resolution Verify that the VPI-VCI is correct. Verify that the encapsulation is correct. Verify that the addressing mode is set correctly (IPCP/Static). Verify that the username and password are correct. Issue I have a PPPoE connection and I get a PPPoE FAILED message. Resolution Verify that the VPI-VCI is correct. Verify that the encapsulation is correct. Verify that the addressing mode is correct. Verify that the user name and password are correct (including case) Issue I have a Bridged Ethernet connection and I get a DCHP FAILED message. Resolution Verify that the VPI-VCI is correct. Verify that the encapsulation is correct. Verify that the DHCP server isn't out of addresses. (Contact your IT department or help desk.) Issue I get an INVALID CONFIG message.
  • 91. Chapter 4 Troubleshooting Resolving problems HST-3000 ADSL2 Testing User’s Guide Revision B 75 Resolution Verify that a valid IP address is being used (examples of invalid IP addresses would be *.*.*.0 or 127.*.*.* or 10.0.0.1 or 192.168.0.0). Verify that the IP address and gateway are on the same network as defined by the netmask. Check the netmasks if Ethernet IP = DSL IP. The netmasks must be different. Verify that the Netmask is not set to 0.0.0.0. Issue I have a green Data LED, but pings are not working. Resolution A green Data LED does not guarantee a ping (or any routed/ bridged packet) will be treated properly once it leaves the unit. In an Ethernet bridged or IP over ATM environment with static addressing, there is no initial communication with the far end, so as soon as ATM sync occurs the interface is deemed active to pass user data. Make sure that the VPI and VCI is correct. Make sure that the encapsulation is correct. Try pinging a different host. Make sure the DNS server is active with another PC. Set the PING packet size smaller. Make sure the HST Data mode is set correctly for the type of circuit under test (such as PPPoE versus IPoE). Make sure you are not behind a firewall; they can block ping responses from reaching the host.
  • 92. Chapter 4 Troubleshooting Resolving problems 76 HST-3000 ADSL2 Testing User’s Guide Revision B Check to see if the connection is unnumbered. If it is, verify that the connection is configured correctly. View the Results>Data>Ping menu. It can often give important clues as to why the ping is not successful. Issue I get a message that is not listed when I am performing tests. Resolution You may receive an unspecified or unknown error message while you are testing ADSL lines. This is because of the many different possible types of ADSL modem errors. If you receive one of these messages, try the following: Try to resync with the line. Check the configuration of the HST-3000. Check the configuration of the DSLAM.
  • 93. HST-3000 ADSL2 Testing User’s Guide Revision B 77 Glossary A Actual Down Rate — Bearer channel rate downstream. Actual Up Rate — Bearer channel rate upstream. ADSL — Asymmetric Digital Subscriber Line. A digital subscriber line (DSL) tech- nology in which the transmission of data from server to client is much faster than the transmis- sion from the client to the server. The difference in ADSL1 vs. ADSL2/2+ is the standard that defines them: • ADSL1: ITU G.992.2. • ADSL2: ITU G.992.3 and .4. • ADSL2+: ITU G.992.5. ADSLAM — Advanced Digital Subscriber Line Access Multi- plexer. Concentrates and multi- plexes signals at the telephone service provider location to the broader wide area network. ATM — Asynchronous Transfer Mode. A cell-based data transfer technique in which channel demand determines packet allo- cation. ATM offers fast packet technology, real time, demand lead switching for efficient use of network resources. Auto-Negotiation — Proce- dure for adjusting line speeds and other communication parameters automatically between two computers during data transfer.
  • 94. Glossary 78 HST-3000 ADSL2 Testing User’s Guide Revision B B BER — Bit Error Rate. Bit error — Received bits with a value opposite that of the corre- sponding transmitted bits. Also called a test sequence error (TSE). Bits per tone — This measure- ment and display allows anal- ysis of the bits assigned per DMT tone (256 tones). By looking for any significant dips, that is, an average number across all tones is present but for a few the number is zero or much longer, the presence of AC interference can be identi- fied. Bps — Bits per second. C CAP — Carrierless Amplitude Phase. A line coding used for ADSL. CO — Central Office. Cell — A fixed length unit of information. Most other data units can vary in length, but a cell is fixed in size. This helps cut down on network delays and variations in the delay through a network. Crosstalk — The interference caused by signals on adjacent circuits in a network. CPE — Customer Premise Equipment. Devices or equip- ment that the customer provides to interface with the telco. D Delay — A contributing measure of the carrying capacity of a link. Delay indicates how long it takes bits to find their way through a network. Digital — Having only discrete values, such as 0 or 1. DMT — Discrete Multi-Tone. A line coding used for ADSL. Downstream Rate — The line rate for return messages or data transfers from the network machine to the user's customer's premise machine. DSL — Digital Subscriber Line. A generic name for a family of standards allowing high-speed data transfer over telephone lines. DSLAM — Digital Subscriber Line Access Multiplexer. DSU/CSU — Data Service Unit/ Channel Service Unit -The inter- face device required to change one form of digital signal to another.
  • 95. Glossary HST-3000 ADSL2 Testing User’s Guide Revision B 79 DTMF — Dual Tone Multi- Frequency. A voice-band tone- based method of signaling. E Echo — The reflecting of a signal back to its source due to a variety of reasons. Encapsulation — The tech- nique used by layered protocols in which a layer adds header information to the protocol data unit (PDU) from the layer above. Ethernet — A local area network (LAN) wiring scheme. You can use the HST-3000 to emulate Ethernet terminal equipment to test connectivity. G Gateway — A system which does translation from some native format to another. G.Lite — A lower-speed cousin of ADSL. It offers the advantage of being an ITU standard. I ICMP — Internet Configuration Message Protocol. The protocol used to handle errors and control messages at the IP layer. ICMP is actually part of the IP protocol. Internet Protocol (IP) — The network layer protocol for the Internet protocol suite. IP Address — The 32-bit address assigned to hosts that want to participate in a TCP/IP Internet. L L2 — Low power mode where the transceiver modifies power based on traffic. L3 — Low power mode where each end enters sleep mode when the connection is not being used for extended periods. LAN — Local Area Network. A limited distance (typically under a few kilometers or a couple of miles) high-speed network (typi- cally 4 to 100 Mbps) that supports many computers. LED — Light Emitting Diode. The lights indicating status or activity on electronic equipment. LiIon — Lithium Ion. A type of rechargeable battery. Line Quality — Equivalent to SNR. It is called this to be equiv- alent with the Cisco modem. Line Rate — The speed by which data is transferred over a particular line type, express in bits per second (bps).
  • 96. Glossary 80 HST-3000 ADSL2 Testing User’s Guide Revision B Local Gain — Receiver gain in the downstream direction in dB. Note that this can be (and often is) negative. Local Transmit Power — Transmit power in dBm in the upstream direction. Note that this can be (and often is) nega- tive. Loopback — A diagnostic test that returns the transmitted signal back to the sending device after is has passed through a network or across a particular link. The returned signal can then be compared to the transmitted one. The discrepancy between the two help to trace the fault. M Modem Pooling — The ability of a service provider to dynami- cally switch users' messages between modems, rather than requiring a modem to be dedi- cated to a particular user on a network. Modem Redundancy — When backup modems are immedi- ately available should a modem facilitating communication fail. N NAT — Network Address Trans- lation Network Interface Device — The demarcation point where the public network ends and the private network within a home or office begins. All wiring and user devices inside the premises (such as a modem) are controlled and operated by the owner. P PAP — Password Authentica- tion Protocol. Physical Layer — Handles transmission of raw bits over a communication channel. The physical layer deals with mechanical, electrical, and procedural interfaces. Physical Port — A physical or logical connection to a computer or test instrument through which data flows. An Ethernet port, for example, is where Ethernet network cabling plugs into a computer. PPP — Point-To-Point-Protocol. The successor to SLIP, PPP provides router-to-router and host-to-network connections over both synchronous and asynchronous circuits.