Hst3000 adsl manual_rev b

Acterna HST-3000
ADSL Testing
User’s Guide

ii HST-3000 ADSL Testing User’s Guide Revision B
Notice Every effort was made to ensure that the information in this
document was accurate at the time of printing. However, infor-
mation is subject to change without notice, and Acterna
reserves the right to provide an addendum to this document
with information not available at the time that this document
was created.
Copyright © Copyright 2005 Acterna, LLC. All rights reserved. Acterna,
Communications Test and Management Solutions, and its
logo are trademarks of Acterna, LLC. All other trademarks and
registered trademarks are the property of their respective
owners. No part of this guide may be reproduced or trans-
mitted electronically or otherwise without written permission of
the publisher.
Trademarks Acterna and HST-3000, are trademarks or registered trade-
marks of Acterna in the United States and/or other countries.
Specifications, terms, and conditions are subject to change
without notice. All trademarks and registered trademarks are
the property of their respective companies.
Ordering
information
This guide is a product of Acterna's Technical Information
Development Department, issued as part of the HST-3000.
The order number for a printed guide is ML-059401. The order
number for a CD-ROM containing all the HST-3000 user
documentation is CML-060301.
Federal
Communications
Commission (FCC)
Notice
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential instal-
lation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interfer-
ence will not occur in a particular installation.

HST-3000 ADSL Testing User’s Guide Revision B iii
This device complies with Part 15 of the FCC Rules. Opera-
tion is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) This device must
accept any interference received, including interference that
may cause undesired operation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and
receiver.
– Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician
for help.
In order to maintain compliance with the limits of a Class B
digital device Acterna requires that quality interface cables be
used when connecting to this equipment. Any changes or
modifications not expressly approved by Acterna could void
the user's authority to operate the equipment.
Industry Canada
Requirements
This Class B digital apparatus complies with Canadian
ICES-003.
Cet appareil numérique de la classe B est conforme à la
norme NMB-003 du Canada.

iv HST-3000 ADSL Testing User’s Guide Revision B

HST-3000 ADSL Testing User’s Guide Revision B v
Contents
About This Guide ix
Purpose and scope. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
HST-3000 ADSL Testing User’s Guide . . . . . . . . . . . . . . xi
HST-3000 Base Unit User’s Guide. . . . . . . . . . . . . . . . . . xi
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Technical assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Chapter 1 Getting Started 1
About ADSL testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Quick tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Sealing current terminator . . . . . . . . . . . . . . . . . . . . . . .5
Chapter 2 ADSL Testing 7
Accessing the ADSL testing feature . . . . . . . . . . . . . . . . .8
Testing in modem emulate mode . . . . . . . . . . . . . . . . . . .9
Selecting modem emulate mode . . . . . . . . . . . . . . . . .10

Contents
vi HST-3000 ADSL Testing User’s Guide Revision B
Setting test parameters. . . . . . . . . . . . . . . . . . . . . . . . .10
Setting general modem parameters. . . . . . . . . . . .10
Setting WAN parameters . . . . . . . . . . . . . . . . . . . .13
Setting data parameters. . . . . . . . . . . . . . . . . . . . .15
Setting ping parameters . . . . . . . . . . . . . . . . . . . . .17
Setting PPP parameters. . . . . . . . . . . . . . . . . . . . .18
Setting ATM BERT parameters . . . . . . . . . . . . . . .19
Setting trace route parameters. . . . . . . . . . . . . . . .20
Setting FTP parameters . . . . . . . . . . . . . . . . . . . . .21
Connecting to the line. . . . . . . . . . . . . . . . . . . . . . . . . .22
Testing the physical layer . . . . . . . . . . . . . . . . . . . . . . .23
Testing line quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Performing a ping test . . . . . . . . . . . . . . . . . . . . . . . . .25
Releasing IP addresses . . . . . . . . . . . . . . . . . . . . . . . .26
ATM BERT testing . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Testing in Ethernet TE mode . . . . . . . . . . . . . . . . . . . . . .28
Selecting Ethernet TE mode. . . . . . . . . . . . . . . . . . . . .29
Setting LAN parameters. . . . . . . . . . . . . . . . . . . . .29
Testing in ADSL through mode . . . . . . . . . . . . . . . . . . . .33
Selecting through mode . . . . . . . . . . . . . . . . . . . . . . . .33
Setting LAN parameters. . . . . . . . . . . . . . . . . . . . .34
Setting WAN parameters . . . . . . . . . . . . . . . . . . . .35
Testing in ADSL ATU-C mode . . . . . . . . . . . . . . . . . . . . .39
Selecting an ATU-C mode . . . . . . . . . . . . . . . . . . . . . .39
Setting general modem parameters. . . . . . . . . . . .40
Setting upstream and downstream parameters . . .42
ATM BERT testing . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Finding disturbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Saving graphical results. . . . . . . . . . . . . . . . . . . . . . . . . .48

Contents
HST-3000 ADSL Testing User’s Guide Revision B vii
Managing test configurations . . . . . . . . . . . . . . . . . . . . .49
Storing test configurations . . . . . . . . . . . . . . . . . . . . . .50
Loading a configuration . . . . . . . . . . . . . . . . . . . . . . . .50
Overwriting a configuration. . . . . . . . . . . . . . . . . . . . . .51
Deleting a configuration . . . . . . . . . . . . . . . . . . . . . . . .51
Chapter 3 Interpreting Test Results 53
About ADSL results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Summary results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Error results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Data errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
IP results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Ethernet results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Ping results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Trace route results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
ATM general results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
ATM OAM results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
ATM channel results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
ATM BERT results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
FTP results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Performance results . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Signal results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Graphs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Identity results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Chapter 4 Troubleshooting 73
Interpreting messages . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Resolving problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Operating the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Performing tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
General test problems . . . . . . . . . . . . . . . . . . . . . .78
ADSL test problems . . . . . . . . . . . . . . . . . . . . . . . .78

Contents
viii HST-3000 ADSL Testing User’s Guide Revision B
Glossary 85
Index 91

HST-3000 ADSL Testing User’s Guide Revision B ix
About This Guide
This chapter describes how to use this guide. Topics
discussed in this chapter include the following:
– “Purpose and scope” on page x
– “Assumptions” on page x
– “Terminology” on page x
– “HST-3000 ADSL Testing User’s Guide” on page xi
– “HST-3000 Base Unit User’s Guide” on page xi
– “Safety instructions” on page xi
– “Technical assistance” on page xii
– “Conventions” on page xiii

About This Guide
Purpose and scope
x HST-3000 ADSL Testing User’s Guide Revision B
Purpose and scope
The purpose of this guide is to help you successfully use the
features and capabilities of the Acterna HST-3000.
This guide includes task-based instructions that describe how
to configure, use, and troubleshoot the HST-3000’s ADSL
testing option.
Assumptions
This guide is intended for novice, intermediate, and experi-
enced users who want to use the HST-3000 effectively and
efficiently. We are assuming that you have basic computer
experience and are familiar with basic telecommunication
concepts, terminology, and safety.
Terminology
The following terms have a specific meaning when they are
used in this guide:
– HST-3000 — The HST-3000 family of products or the
combination of a base unit and a SIM.
– SIM — Service Interface Module. Referred to generically
as the module.

About This Guide
HST-3000 ADSL Testing User’s Guide
HST-3000 ADSL Testing User’s Guide Revision B xi
HST-3000 ADSL Testing User’s Guide
The HST-3000 ADSL Testing User’s Guide is an application-
oriented user’s guide containing information about using the
HST-3000 ADSL testing option to perform test operations on
ADSL services. This includes an overview of testing features,
instructions for using the HST-3000 in ADSL modem emulate
mode, ADSL through mode, and Ethernet TE mode. This
guide also contains test result descriptions and contact infor-
mation for Acterna’s Technical Assistance Center (TAC).
This user’s guide should be used in conjunction with the
HST-3000 Base Unit User’s Guide.
HST-3000 Base Unit User’s Guide
The HST-3000 Base Unit User’s Guide contains overall infor-
mation relating to device and general functions such as using
the unit with a keyboard, peripheral support, battery charging,
saving and printing results, and managing files. This guide
also contains technical specifications for the base unit and a
description of Acterna’s warranty, services, and repair infor-
mation, including terms and conditions of the licensing agree-
ment.
Safety instructions
Safety instructions are contained in a separate document and
are provided in printed format with the product. Safety infor-
mation is also available in electronic form on the HST user
documentation CD-ROM.

About This Guide
Technical assistance
xii HST-3000 ADSL Testing User’s Guide Revision B
Technical assistance
If you need assistance or have questions related to the use of
this product, call or e-mail Acterna’s Technical Assistance
Center (TAC) for customer support. Before contacting TAC,
you should have the serial numbers for your HST-3000 unit.
(see “Locating the serial number” in the HST-3000 Base Unit
User’s Guide).
Table 1 lists TAC information. For the latest TAC contact infor-
mation, go to www.acterna.com, or contact your local sales
office for assistance. For contact information for regional sales
offices, see the back cover of this guide.
During off-hours, you can request assistance by doing one of
the following: leave a voice mail message at the Technical
Assistance number, e-mail the North American Technical
Table 1 Technical assistance centers
Region Phone Number
Americas
(except Brazil)
1-866-ACTERNA
301-353-1550
(1-866-228-3762)
tac@acterna.com
Brazil 0800-7015370
4617 3839
4617 3729
Europe, Africa, and
Mid-East
+49 (0) 7121 86 1345
(Acterna Germany)
hotline.europe@acterna.com
Asia and the Pacific +852 2892 0990
(Hong Kong)
+8610 6833 7477
(Beijing-China)
Southeast Asia,
Australia, and New
Zealand
+60 3 2730 6333
(Kuala Lumpur)

About This Guide
Conventions
HST-3000 ADSL Testing User’s Guide Revision B xiii
Assistance Center, tac@acterna.com, or submit your ques-
tion using our online Technical Assistance Request form at
www.acterna.com.
Conventions
This guide uses naming conventions and symbols, as
described in the following tables.
Table 2 Typographical conventions
Description Example
User interface actions and
buttons or switches you have
to press appear in this type-
face.
Press the OK key.
Code and output messages
appear in this typeface.
All results okay
Text you must type exactly as
shown appears in this type-
face.
Type: a:set.exe in the dia-
log box.
Variables appear in this type-
face.
Type the new hostname.
Book references appear in
this typeface.
Refer to Newton’s Telecom
Dictionary
Table 3 Keyboard/menu conventions
Description Example
A plus sign + indicates simul-
taneous keystrokes.
Press Ctrl+s
A comma indicates consecu-
tive key strokes.
Press Alt+f,s

About This Guide
Conventions
xiv HST-3000 ADSL Testing User’s Guide Revision B
Table 4 Symbol conventions
Table 5 Safety definitions
A slanted bracket indicates
choosing a submenu from
menu.
On the menu bar, click
Start > Program Files.
Table 3 Keyboard/menu conventions (Continued)
Description Example
This symbol represents a general hazard.
This symbol represents a risk of electrical shock.
This symbol represents a risk of explosion
This symbol represents a Note indicating related informa-
tion or tip.
DANGER Indicates an imminently hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING Indicates a potentially hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION Indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injury.

1
HST-3000 ADSL Testing User’s Guide Revision B 1
Chapter 1 Getting Started
This chapter provides a general description of the HST-3000’s
optional ADSL testing features. Topics discussed in this
chapter include the following:
– “About ADSL testing” on page 2
– “Quick tour” on page 3

About ADSL testing
2 HST-3000 ADSL Testing User’s Guide Revision B
About ADSL testing
The HST-3000 ADSL testing feature uses modem emulation
(ATU-R, ATU-C) to turn up and troubleshoot ADSL services
as well as provide ATM statistics and analysis. The internet
protocol (IP) suite software allows IP/PPP troubleshooting.
The on-board web browser option validates an internet
connection.
The capabilities of the ADSL feature include the following:
– Variety of ADSL testing modes for service verification,
local loop testing, and network connectivity.
– Variety of line modulations:
Mode Function
ADSL Modem
emulate mode
Used to test basic ADSL physical
layer rates, quality and line statis-
tics. Also used for testing the follow-
ing types of lines: IP over Ethernet,
IP over ATM, PPP over Ethernet,
and PPP over ATM.
ADSL Through
mode
Used for testing the following types
of lines: Bridged Ethernet, IP over
ATM, PPP over Ethernet, and PPP
over ATM.
ATM Loopback Used to loopback ATM cells.
Ethernet TE mode Used for testing IP over Ethernet
and PPP over Ethernet.
Modulation Modem(s)
ANSI T1.413 DMT Full Rate ATU-R/C
ITU-T G.992.2 (G.Lite) ATU-R
ITU-T G.992.1 (G.DMT) Full Rate
Annex A
ATU-R/C

Quick tour
– Wide range of compatibility with industry standards
– On-board web browser for validating the customer’s
internet connection
– Trace route and FTP throughput capability
– Customer premise equipment emulation to turn up and
troubleshoot ADSL service, including Ethernet terminal
equipment (TE)
– ATM F5 loopback capability
– ATM BERT capability
Quick tour
The following sections describe the HST’s LED status indica-
tors and connector applicable to ADSL.
ITU-T 992.1 (G.DMT) Full Rate
Annex B
ATU-R/C
Multimode (Annex A) ATU-R
Modulation Modem(s)

Quick tour
Status LEDs These indicators report the status of the application. The func-
tion of each LED is described in Table 6.
Table 6 Status LEDs
LED Function
Sync A two-color LED that reports the status of
modem synchronization.
– Flashing green indicates that the modems
are training.
– Solid green indicates that the modems have
synchronized.
– Solid red indicates a synchronization error
has occurred.
Data A two-color LED that reports the status of the
data connection.
– Flashing green indicates that the data con-
nection is not yet established.
– Solid green indicates that a data connection
has been established with the network (so
that the HST-3000 may send and receive
data on the network).
– Solid red indicates that a data network con-
nection has not been established.
Error A two-color LED that reports modem error condi-
tions.
– Solid red indicates an error condition.
Alarm A two-color LED that indicates alarm condi-
tions.
– Solid red indicates an alarm condition.
Loopback A two-color LED that indicates a loopback
condition.
– Solid amber indicates that a local loop-
back has been achieved.
Battery Indicates the battery status. For more informa-
tion, see the HST-3000 Base Unit User’s Guide.

Quick tour
Connector The connector for ADSL is located on the right side of the SIM,
as shown in Figure 1.
Use the 8-pin modular jack (ADSL connector) for connection
to ADSL circuits. If in through mode, connect an Ethernet
cable to the Ethernet jack on the top panel.
Sealing current
terminator
The sealing current terminator, HST3000-SC, is an optional
accessory available for DSL service. It is used when sealing
current or wetting current must be terminated. Typically this
occurs in an all-digital environment, but is not typical in DSL
since the equipment (NT1 or telephone) provides termination.
The LED on the module indicates presence of sealing current.
Place the module in-line, using the provided test cable.
Figure 1 ADSL connector
SIM
Base unit
ADSL connector
WARNING: ELECTRICAL SHOCK
Electrical shock may result in serious injury or death. Use
care when connecting to telecommunications circuits, to be
sure that you do not come in contact with exposed conduc-
tors or power mains. Connect TNV signals to TNV ports
only.

Quick tour
The module is designed to terminate voltages under 80 volts,
anything over 80V may make the module act erratic (LED
flicker, go dim, etc.)
NOTE:
It is not recommended leaving the sealing current termina-
tor on the line in the presence of a repeater because the
module oscillates and could cause signal integrity issues
effecting HST test results.
CAUTION: DAMAGE TO MODULE
Placing the sealing current terminator on a line with voltage
over 150 volts may damage the unit.

2
Chapter 2 ADSL Testing
This chapter provides task-based instructions for using the
optional HST-3000 ADSL testing features. Topics discussed
in this chapter include the following:
– “Accessing the ADSL testing feature” on page 8
– “Testing in modem emulate mode” on page 9
– “Testing in Ethernet TE mode” on page 28
– “Testing in ADSL through mode” on page 33
– “Testing in ADSL ATU-C mode” on page 39
– “Finding disturbers” on page 46
– “Saving graphical results” on page 48
– “Managing test configurations” on page 49

Accessing the ADSL testing feature
Accessing the ADSL testing feature
Depending on the ADSL testing option you purchased, either
Annex A or Annex B test modes will be available.
Annex A test modes include the following:
– ATU-R Annex A Emulate
– ATU-R Annex A Through
– ATU-C Annex A Emulate
– ATU-C Annex A Through
Annex B test modes include the following:
– ATU-R Annex B Emulate
– ATU-R Annex B Through
– ATU-C Annex B Emulate
– ATU-C Annex B Through
The following procedure describes how to access the ADSL
testing feature.
You can access Ethernet terminal equipment (TE) mode by
pressing the Ethernet soft key (see “Testing in Ethernet TE
mode” on page 28).
To access the ADSL testing feature
1 Press the Home navigation key.
2 Press the ADSL soft key.
NOTE:
Annex A refers to ADSL operating over POTS signals, the
majority of ADSL circuits globally. Annex B refers to ADSL
signals operating over ISDN signals on the same loop.
Annex B circuits are used almost exclusively in Western
Europe.

Testing in modem emulate mode
The ADSL Measurements menu appears. The screen
example below shows Annex B test mode options. Annex
A options are also available.
The following sections describe how to perform tests in
the following modes: Emulate, Through, and Ethernet TE.
In modem emulate mode, the HST-3000 terminates the line
instead of the CPE. Depending upon the ADSL option you
purchased, the HST-3000 can emulate an Annex A or
Annex B modem.
The modem emulation test involves the following steps:
– selecting ATU-R modem emulate mode
– setting test parameters
– connecting to the line
– performing the tests

Selecting
modem emulate
mode
The first step for the test is to select modem emulate mode.
To select modem emulate mode
1 Access the ADSL testing options (see page 8).
2 Select a modem emulate mode.
Depending on the ADSL test option you purchased, you
will be able to select one of the following:
– ATU-R Annex A Emulate
– ATU-R Annex B Emulate
After a few seconds the ADSL Summary statistics menu
appears. The unit is now in modem emulate mode.
3 Proceed to “Setting test parameters” on page 10.
Setting test
parameters
Before you begin testing, make sure the test parameters on
the HST-3000 match the parameters of the line you are
testing. To set the parameters on the HST-3000, see the
following sections.
Setting general
modem
parameters
The procedure in this section describes how to set the general
modem parameters. These parameters vary depending on
whether you have an Annex A or Annex B modem. You can
restore the default parameters, or you can specify the indi-
vidual settings.
The default modem parameters for Annex A are as follows:
– Standard — T1.413
– Auto Sync — On
– Trellis Coding — On
– Echo Cancellation — Off

The default modem parameters for Annex B are as follows:
– Standard — G.DMT
To restore default modem parameters
1 Press the Configure navigation key.
The parameter soft keys appear.
2 Press the GENERAL soft key. You may need to use the
left or right arrow buttons to find the General soft key.
The ADSL General Settings menu appears.
3 Select Restore Defaults.
4 At the restore defaults prompt, press the OK.
The default modem parameters are set.

The following procedure describes how to set individual
modem parameters.
To set the general modem parameters
left or right arrow button to find the General soft key.
2 To configure the line modulation standard, select
Standard, and then specify the ADSL line modulation
standard in use:
– For Annex A, the line modulation options are as
follows: T1.413, G.DMT, G.Lite, CAP, or Multimode.
Multimode will automatically pick T1.413, G.DMT, or
G.Lite (not CAP).
– For Annex B, the only line modulation option is G.DMT.
3 Select Auto Sync, and then select either On or Off.
This parameter specifies whether the HST-3000 will auto-
matically attempt to re-sync with the DSLAM if the
connection drops.
4 If the line modulation standard is G.Lite, the Fast Retrain
option appears. Select Fast Retrain, and then select
either On or Off.

This parameter specifies whether the HST-3000 attempts
to reconnect at the same speed (ON) or fully initiate the
line and retrain (OFF).
5 Select Coding Gain, and then select either On or Off.
This parameter selects whether Coding Gain is included
in the calculation of the Noise Margin result.
6 Select Echo Cancellation, and then select either On or
Off.
Echo cancellation is a special ADSL mode in which UP
and DOWN bands overlap to provide higher data rates.
Select this only if you know it is required.
7 Select Power Cutback, and then select either Off or
1 - 12dB.
Power cutback allows you to reduce the local tx power.
This can reduce the level of NEX T (near-end cross talk)
as well as lowering the overall power consumption of the
HST-3000.
8 Select Event Log Size, and then specify the size of the
event log. The size options are as follows: 100, 200, 300,
400, 500.
The general modem parameters are set.
Setting WAN
parameters
The following procedure describes how to set the wide area
network (WAN) parameters. The WAN interface is the DSL
connection to tip and ring.
To set the WAN parameters
1 Press the WAN soft key.

The WAN Settings menu appears.
2 Select IP Mode to set the IP mode to either static or
dynamic host configuration protocol (DHCP).
3 Select IP Address, and then enter the IP address.
4 Select Net Mask, and then enter the net mask.
5 Select Gateway, and then enter the gateway address.
6 Select DNS, and then enter the address of the domain
name server.
7 Select Which MAC, and then select either User Defined
or Factory Default.
For most situations, the factory default is acceptable and
should be used.
8 If you selected User Defined in step 7, select MAC
Address, and then enter the address for the MAC.
The WAN parameters are set.

Setting data
parameters
To use ping, trace route, FTP, or the web browser, the data
configuration must be set correctly. The VPI and VCI settings
must match the customer-facing settings for the ADSL ports
on the DSLAM.
Be sure to check these settings before you proceed with test-
ing. Check the trouble ticket or call your help desk for assis-
tance.
The following procedure describes how to set the data param-
eters.
To set the data parameters
1 Press the DATA soft key.
The Data Settings menu appears.
NOTE:
You may achieve synchronization with the DSLAM without
configuring these settings, but you must configure these to
use ping, trace route, FTP, or the web browser.

2 Press 1 then select a Data Mode.
– IPoE is IP over Ethernet
– IPoA is IP over ATM
– PPPoA is PPP over ATM
– PPPoE is PPP over Ethernet
– ATM Loopback allows ATM cells to be looped back.
– IPoE MVC Video is an optional mode for IP video
testing. For more information, see the HST-3000 IP
Video Testing User’s Guide.
– Bridged Ethernet - used in Ethernet mode.
– ATM BERT allows bit error rate testing over the ATM
layer.
3 Select VC, and then enter the virtual path indicator (VPI)
and virtual channel indicator (VCI) for the virtual channel
(VC) under test.
4 If you selected IPoE, IPoA, PPPoA, PPPoE, MVC Video,
or Bridged Ethernet Data Mode, select TX ATM PCR and
enter the transmit peak cell rate.
– Unlimited transmits the maximum cell rate allowed on
the circuit.
– User Specified allows you to enter a value from 2 to
50000 cells per second.
5 If you selected IPoE, IPoA, PPPoA, or PPPoE Data
Mode, select Encapsulation, and then specify the appro-
priate setting.
6 If you selected ATM Loopback Data Mode, select Loop-
back Mode and specify whether to loop ALL cells or only
TTC cells.
The data parameters are set.
NOTE:
If the rate entered is not attainable, the HST will round
down to the next attainable rate.

Setting ping
parameters
The following procedure describes how to set the ping param-
eters.
To set the ping parameters
1 Press the PING soft key.
The Ping Settings menu appears.
2 Select Address Type, then select either IP Address or
DNS Name (domain name server name).
IP Address uses the numeric address, DNS Name uses
the domain name, such as www.acterna.com
Acterna recommend using the IP address or Domain
Name Services (DNS) name of the ISP gateway of the
customer's service provider. It is also possible to ping any
internet address or the network Broadband Remote
Access Server (BRAS).
4 Select DNS Name, and then enter the DNS name.
5 Select Number Pings, and then set the number of pings
to send before stopping.
6 Select Pings/second, and then set the number of pings
per second.
7 Select Packet size, and then set the packet size.
The default is 16. Change this only if needed.

The ping parameters are set.
Setting PPP
parameters
The following procedure describes how to set the point-to-
point protocol (PPP) parameters.
To set the PPP parameters
1 Press the PPP soft key.
The PPP Settings menu appears.
2 Select PPP Mode, and then select either Client or
Server.
Client is normally used. Use Server only when you have
an ATU-C. This feature allows a remote ATU-R to estab-
lish a PPP session with the HST-3000.
3 Select User Name, and then enter a valid user name.
This must be a valid user account with an ISP.
4 Select Use Provider, and then select either Yes or No.
NOTE:
If you selected “Server” as the PPP mode, connect only to
other devices with the same service name.

This option indicates whether to append the user name
with the service provider domain name (for example,
earthlink.net). Select Yes only if usernames for the ISP
must include the domain name as part of the username.
This setting automatically appends the @ sign for you.
5 Select Provider, and then enter the provider name.
This is required if you selected Yes for “Use Provider.”
6 Select Password, and then enter the user password.
This must be a valid password that matches the user
name above. Passwords are often case-sensitive.
7 Select Use Service Name.
8 If you selected “Yes” for Use Service Name, enter the
Service Name.
The PPP parameters are set.
Setting ATM BERT
parameters
If you selected ATM BERT as the data mode on the Data
settings menu, the ATM BERT parameters must be set. The
ATM BERT data mode is only available in modem emulate
mode.
To set the ATM BERT parameters
1 Press the ATM BERT soft key.
The ATM BERT Settings menu appears.

2 Select Bert Mode, and then select Rx Only, Tx Only, or
Tx and Rx.
3 Select Bandwidth %, and then enter the percentage of
bandwidth to test.
4 Select Pattern, and then select a Bert pattern.
5 Select Pattern Invert, and then select whether to invert
the pattern.
6 Select Duration, and then select a test duration from the
following:
– Continuous
– 1 Minute
– 15 Minutes
– 1 Hour
– User Defined
7 If you selected a User Defined Duration, select Custom
Duration, and enter the number of minutes for the test
duration.
8 Select Threshold Enable, and then indicate whether a
threshold is enabled.
9 If Threshold Enable is Enabled, select Threshold, and
then enter the threshold.
The ATM BERT parameters are set.
Setting trace route
parameters
The following procedure describes how to set the trace route
parameters. For all modes except TE mode, the WAN inter-
face is the DSL connection to tip and ring.
To set the trace route parameters
1 Press the Trace Route soft key. You may need to use the
left or right arrow key to find the TRACERT soft key.

The Trace Route Settings menu appears.
2 Select Address Type, and then select either IP address
or DNS Name (domain name server name).
4 Select DNS Name, and then enter the DNS name.
5 Select Packet Type, and then set the packet type to one
of the following:
– ICMP (Internet Control Message Protocol)
– UDP (User Datagram Packet).
6 Select DNS Lookup, and then indicate whether you want
to lookup names for hops.
The trace route parameters are set.
Setting FTP
parameters
The following procedure describes how to configure FTP
(throughput) parameters.
To set FTP parameters
1 Press the FTP soft key. You may need to use the left or
right arrow key to find the FTP soft key.

The FTP Settings menu appears.
2 Press the 1 key, and then enter a user name. Use the up
and down arrows to indicate a letter or number, or use the
keyboard keys.
3 Press the OK key to accept the changes.
4 Press the 2 key, and then enter a password. Use the up
and down arrows to indicate a letter or number, or use the
keyboard keys.
5 Press the 3 key, and then indicate whether you want to
download or upload.
6 Press the 4 key, and then indicate the upload file size.
7 Press the 5 key, and then specify the upload content,
either Pseudo-random or Fixed Pattern - AA55.
The thruput parameters are set.
Connecting to
the line
After setting the test parameters, you can connect to the line.
To connect to the line
1 Connect one end of the test cable to the jack on the side
of the module.

2 Connect the other end of the cable using one of the
following methods:
– If connecting to the NID, plug the cable into the
modular connector on the NID, or use clip leads to
clamp pins 4 and 5 as shown below.
– If connecting behind a full-rate splitter, use a cable that
will connect the ADSL signal on pins 2 and 5 to pins 4
and 5 on the HST-3000 as shown below.
The test leads are connected.
Testing the
physical layer
You can use the HST-3000 to test the physical layer of the
ADSL link. The following procedure describes the basic test
for the ADSL link.
To perform a basic ADSL link test
– Connect to the line and allow the unit to train on the line.
N
E
T
W
O
R
K
4
5 ADSL
Line
NID
Line
port
N
E
T
W
O
R
K
4
5 ADSL
Line
NID
Line
port
N
E
T
W
O
R
K
3
4
2
5ADSL
Line
POTS
Line
4
5
Line
port
SPLITTER

If the unit achieves sync at the desired data rates, noise
margins, and attenuation, the ADSL link is good.
Testing line
quality
Once connected to the line, the HST-3000 gathers statistics
for the line. These statistics are used to determine the line
quality.
To test line quality
1 Connect to the line.
The modem begins to train on the line automatically.
When it reaches show time, the HST-3000 begins gath-
ering statistics.
Once data synchronization occurs, the Actions soft key
appears.
2 Optional. To verify ATM level connectivity, press the
Actions soft key then select either Send F5 Segment or
Send F5 End-End.
This sends a F5 loop command to the applicable device.
3 Press the Display soft key to view different types of statis-
tics.
See “About ADSL results” on page 54 for information on
interpreting the results.

4 Press the Results soft key to clear the results or save
them to a text file.
For more information on saving results and managing the
files, see the Acterna HST-3000 Base Unit User’s Guide.
5 Press the DSL Stop soft key to stop the modem.
All DSL results will remain in view until the modem is
started again or another test is selected.
Testing line quality is complete.
Performing a
ping test
The following procedure describes how to perform a ping test.
The ping test sends a ping packet through the modem to an
IP address or DNS name (could be a network switch or web
address) to test for connectivity.
The ping feature is available when the data mode is set to one
of the following:
– IP over Ethernet (IPoE)
– IP over ATM (IPoA)
The following procedure describes how to perform a ping test.
To perform a ping test
1 Locate the Actions soft key.
If you do not see the Actions soft key, do the following:
a Check the Data LED.
The Data LED must be green in order to use the
Actions softkey. If the Data LED is red, the network
connection is not properly established.
NOTE:
You can also check connectivity using the web browser.
See “Web browser” in the base manual for more informa-
tion.

b Press the Configure navigation key and make sure all
parameter settings are correct for the circuit.
c Press the Home navigation key.
d Press the Display soft key, and then select Data - IP.
See if there are any error messages.
e locate the Actions soft key.
2 Press the Actions soft key.
3 Select a ping method:
– Ping Once sends a single ping to the network.
– Start Ping consecutively sends multiple pings to the
network, up to the number of pings configured in the
Ping settings menu.
4 Press the Results soft key to clear or save the results.
The test is complete.
Releasing IP
addresses
The HST allows you to release allocated IP addresses, so
they can be used in other applications. The IP release feature
is available when the data mode is set to one of the following:
– IP over Ethernet (IPoE)
– PPP over Ethernet (PPPoE)
– PPP over ATM (PPPoA)
For instructions setting the data mode, see “Setting data
parameters” on page 15.
The following procedure describes how to release IP
addresses.
To release IP addresses
2 Connect the HST to the line. See “Connecting to the line”
on page 31.

3 Press the Display soft key.
4 Press the 4 key to select IP Results.
The IP results window appears.
5 Press the Actions soft key.
6 Select either Log-Off or IP-Release.
The Log-Off and IP-Release options are only available
when you viewing the IP results window.
The IP address is now available for use in other applications.
ATM BERT
testing
The HST-3000 allows testing of the ATM layer using a bit error
rate test (BERT). The following procedure describes how to
perform an ATM BERT.
To perform an ATM BERT test
1 Verify that ATM BERT is selected as the Data Mode. See
“Setting data parameters” on page 15.
3 Connect the HST to the line. See “Connecting to the line”
on page 31.
Once data synchronization occurs, the Actions soft key
appears.
4 Press the Actions soft key then select Start ATM BERT.
5 Press the Display soft key.
6 Press the 4 key then select ATM BERT.

Testing in Ethernet TE mode
The ATM BERT results window appears.
7 To insert an error, press the Actions soft key then select
Inject ATM BERT Error.
The Injected Errors counter should increment.
8 Press the Results soft key to clear or save the results.
See “ATM BERT results” on page 66 for information on
You have completed the ATM BERT test.
In Ethernet TE mode, you can use the HST-3000 to emulate
Ethernet terminal equipment. You can connect to an Ethernet
LAN or to the Ethernet port on the customer modem. You can
then use trace route, FTP, the web browser, or IP Ping to test
for connectivity.
You can also ping through the modem to a network switch or
web address to test for connectivity.
The Ethernet TE test involves the following steps:
– selecting Ethernet TE mode

Selecting
Ethernet TE
mode
The first step for the test is to select Ethernet terminal equip-
ment (TE) mode.
To select Ethernet TE mode
2 Press the ETHERNET soft key.
3 Select Ethernet TE.
The Ethernet TE Summary appears.
Setting test
parameters
the HST-3000 match the parameters of the line that you are
testing. The following parameters must be set on the HST:
– Data parameters (see “Setting data parameters” on
page 15)
– Ping parameters (see “Setting ping parameters” on
page 17)
– PPP parameters (see “Setting PPP parameters” on
page 18)
– LAN parameters (see “Setting LAN parameters” on
page 29)
Setting LAN
parameters
The available parameter options will vary depending on the
selected mode. The following procedure describes how to set
the LAN parameters.
To set the LAN parameters
1 Press the LAN soft key.

The LAN Settings menu appears.
2 Select IP Mode, then select either Static or DHCP
(dynamic host configuration protocol).
3 Select IP Address, then enter the IP address.
4 Select Net Mask, then enter the net mask.
5 Select Gateway, then enter the gateway address.
6 Select DNS, then enter the address of the DNS server.
7 Select Which MAC, then specify either User Defined or
Factory Default.
8 If the Which MAC parameter is set to User Defined, select
MAC Address, then enter the appropriate address.
9 Select Media Type, then select the media type.
10 Select VLAN, then set it to On or Off.
The LAN parameters are set.

Connecting to
the line
1 Connect the cross-over Ethernet cable to the HST’s
Ethernet port on the top panel as shown below.
The Ethernet port is pinned-out like a typical Ethernet
network adaptor or NIC, so you should use a straight
cable if connecting to a hub, switch, or router.
2 Connect the other end of the cable to the LAN or modem
Ethernet port.
After connecting the correct Ethernet cable, the Data LED
will illuminate green and the link light will glow, indicating
a good network connection exists.
Testing line
quality
quality.
Ethernetport
N
E
T
W
O
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K
Modem
Ethernetport
N
E
T
W
O
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K
Modem

tics.
Performing a
ping test
You can do a ping test to test for connectivity. See
“Performing a ping test” on page 25 for more information.
You can also test for connectivity using trace route, FTP
through-put, or the web browser. Make sure the Data LED is
illuminated green before you test for connectivity.

Testing in ADSL through mode
In through mode, the HST-3000 replaces the customer’s
ADSL modem to help sectionalize troubles. Depending on the
ADSL test option you purchased, you can perform Annex A
and Annex B through mode testing.
Through mode testing involves the following steps:
– selecting through mode
Selecting
through mode
The first step for the test is to select through mode.
To select through mode
1 Access the ADSL testing feature (see page 8).
2 Select a through mode.
Depending on the ADSL test option you purchased, you
will be able to select one of the following through modes:
– ATU-R Annex A Through
– ATU-R Annex B Through.
After a few seconds the ADSL Summary statistics menu
appears. The unit is now in through mode.
Setting test
parameters
Before you begin testing, make sure that the test parameters
on the HST-3000 match the parameters of the line you are
testing. The following parameters must be set:
– General modem parameters (see “Setting test parame-
ters” on page 10)

page 15)
– Ping parameters (see “Setting ping parameters” on
page 17)
– PPP parameters (see “Setting PPP parameters” on
page 18)
– FTP parameters “Setting FTP parameters” on page 21.
– LAN parameters (see “Setting LAN parameters” on
page 34)
– WAN parameters (see “Setting WAN parameters” on
page 35)
Setting LAN
parameters
The following procedure describes how to set the LAN param-
eters.
To set the LAN parameters
1 Press the LAN soft key.
The LAN Settings menu appears.
2 Select NAT to enable or disable network address transla-
tion (NAT) as appropriate.
Use this when the customer CPE modem/router assigns
private IP addresses.

3 Select Server IP, then enter the tester’s LAN server IP
address.
4 Select Net Mask, then enter the LAN net mask address.
5 Select DHCP Server to enable or disable the tester’s
DHCP server.
Enable the DHCP server when the customer’s CPE is
configured to receive an IP address automatically.
6 If DHCP Server is enabled, perform the following steps:
a Enter the starting IP address for the tester’s DHCP
server.
b Enter the pool size.
This is how many IP addresses the tester’s DHCP
server may assign to other computers.
7 Select Media Type, then select the media type.
The LAN parameters are set.
Setting WAN
parameters
The following procedure describes how to set the wide area
network (WAN) parameters. The WAN interface is the DSL
connection to tip and ring.
To set the WAN parameters
1 Press the WAN soft key.

The WAN Settings menu appears.
2 Select IP Mode, then select either Static or DHCP
(dynamic host configuration protocol).
3 Select IP Address, then enter the IP address.
4 Select Net Mask, then enter the net mask address.
5 Select Gateway, then enter the gateway address.
6 Select DNS, then enter the address of the DNS server.
7 Select Which MAC, then specify either User Defined or
Factory Default.
8 If the Which MAC parameter is set to User Defined, select
MAC Address, then enter the appropriate address.
The WAN parameters are set.
Connecting to
the line
1 Connect one end of the test cable to the 8-pin jack on the
right-hand side of the HST-3000.

2 Connect the other end of the cable to Tip and Ring using
either the modular jack or clip leads.
3 Connect to the CPE:
a Connect one end of the Ethernet cable to the Ethernet
jack on the top of the HST-3000.
b Connect the other end of the cable to the PC, hub, or
router.
Use a shielded crossover cable if you are connecting to
a PC. Use a straight cable if you are connecting to a
hub or router.
Testing line
quality
quality.
Wall
jack
or
Line
port
Ethernetport
NID
Wall
jack
or
Line
port
Ethernetport
NID

When it reaches show time, the HST-3000 begins gath-
ering statistics.
tics.
Performing a
ping test
Perform a ping test to test for connectivity. See “Performing a
ping test” on page 25 for more information.
You can also test for connectivity using trace route, FTP
through-put, or the web browser. Make sure the Data LED is
illuminated green before you test for connectivity.

Testing in ADSL ATU-C mode
The HST-3000 can emulate an ADSL ATU-C or operate in
ATU-C through mode to help sectionalize troubles.
Using this mode involves the following steps:
– selecting an ATU-C mode
Selecting an
ATU-C mode
The first step for the test is to select an ATU-C mode.
To select an ATU-C mode
1 Access the ADSL testing feature (see page 8).
2 From the ADSL Measurements menu, select one of the
following options:
– ADSL ATU-C Emulate
– ADSL ATU-C Through
The Summary statistics menu appears.
Setting test
parameters
the HST-3000 match the parameters of the line you are
testing. The following parameters can be changed:
– General modem parameters (see “Setting general
modem parameters” on page 40).
page 15).
– ATM BERT parameters (See “Setting ATM BERT param-
eters” on page 19).

– Upstream and downstream parameters (see “Setting
upstream and downstream parameters” on page 42).
Setting general
modem
parameters
The procedure in this section describes how to set the general
modem parameters. These parameters vary depending on
whether you have an Annex A or Annex B modem. You can
restore the default parameters, or you can specify the indi-
vidual settings.
The default modem parameters for Annex A are as follows:
– Standard — T1.413
– CO Bit Rate Mode — Adaptive
The default modem parameters for Annex B are as follows:
– Standard — G.DMT
– CO Bit Rate Mode — Adaptive
To restore default modem parameters
The parameter soft keys appear.
left or right arrow buttons to find the General soft key.
The General Settings menu appears
3 Select Restore Defaults.
4 At the restore defaults prompt, press the OK.
The default modem parameters are set.

The following procedure describes how to set individual
modem parameters.
To set the general modem parameters
left or right arrow button to find the General soft key.
2 Select Standard, and then specify the ADSL line modula-
tion standard in use.
The options for Annex A line modulation are as follows:
T1.413, G.DMT, G.Lite, CAP, or Multimode.
Multimode will automatically pick either T1.413, G.DMT, or
G.Lite (not CAP).
The options for Annex B line modulation are as follows:
G.DMT, ADI, TI, Alcatel, or Alcatel 4.1.
3 Select Auto Sync, and then select either On or Off.
This parameter specifies whether the HST-3000 will auto-
matically attempt to re-sync with the DSLAM if the
connection drops.
4 If the line modulation standard is G.Lite (, the Fast Retrain
option appears. Select Fast Retrain, and then select
either On or Off.
This parameter specifies whether the HST-3000 attempts
to reconnect at the same speed (ON) or fully initiate the
line and retrain (OFF).
5 Select Trellis Coding, and then select either On or Off.
This parameter specifies whether trellis coding for error
correction is used. Select this only if you know it is
required.
6 Select Echo Cancellation, and then select either On or
Off.
Echo cancellation is a special ADSL mode in which UP
and DOWN bands overlap to provide higher data rates.
Select this only if you know it is required.

7 Select CO Bit Rate Mode, and then select one of the
following:
– Quick setup is the minimal setup which assumes
defaults for many of the settings. The only options you
can change in this configuration are the downstream
and upstream rates and the required noise margin.
– Adaptive setup means the HST-3000 will automati-
cally choose the best upstream and downstream rate
for testing. It will choose rates that are between the
maximum and minimum values you set.
– Explicit Fixed means the HST-3000 will test the line
using the parameters you set. This configuration
differs from adaptive in that the best rate is not auto-
matically chosen.
8 Select Event Log Size, and then specify the size of the
event log. The size options are as follows: 100, 200, 300,
400, 500.
The general modem parameters are set.
Setting upstream
and downstream
parameters
After setting the general modem parameters, you should set
the upstream and downstream parameters. The following
procedure describes how to set the upstream and down-
stream parameters.
To set the upstream parameters
1 Press the Configure navigation key
2 Press the UPSTREAM soft key.

The ADSL Upstream Settings menu appears.
3 Select Max Rate (kbps), and then enter the maximum bit
rate.
If you selected Explicit Fixed as the CO bit rate in the
general modem setup, this item is labeled Rate (kbps).
This rate should be between 32 and 1024, entered in
increments of 32.
4 Select Min Rate (kbps), and then enter the maximum bit
rate.
This selection only applies if you selected Adaptive as the
CO bit rate in the general modem setup.
This rate should be between 32 and 1024, entered in
increments of 32.
5 Select Req Noise Margin, and then enter the required
noise margin.
This value can be set between 0 and 15.
6 Select Path, and then select either Interleaved or Fast.
7 Press the DNSTREAM soft key.You may need to use the
left or right arrow buttons to find it.

The ADSL Downstream Settings menu appears.
8 Repeat steps 3 through 6.
The upstream and downstream parameters are set.
Connecting to
the line
To connect to the line in ATU-C emulate
2 Connect the other end of the cable to another HST in
ATU-R mode.
HST in
ATU-C mode
HST in
ATU-R mode
Line
port
Line
port
HST in
ATU-C mode
HST in
ATU-C mode
HST in
ATU-R mode
HST in
ATU-R mode
Line
port
Line
port

To connect to the line in ATU-C through mode
2 Connect the other end of the cable to another HST in
ATU-R mode.
3 Connect to the CPE.
a Connect one end of the Ethernet cable to the Ethernet
jack on the top of the HST-3000.
b Connect the other end of the cable to the PC, hub, or
router.
Use a shielded crossover cable if you are connecting to
a PC. Use a straight cable if you are connecting to a
hub or router.
NOTE:
Some CPE ATU-Rs are also supported, so you may be
able to connect to your modem instead of the HST in
ATU-R mode.
HSTin
ATU-Cmode
HSTin
ATU-Rmode
Line
port
Line
port
Ethernetport
HSTin
ATU-Cmode
HSTin
ATU-Cmode
HSTin
ATU-Rmode
HSTin
ATU-Rmode
Line
port
Line
port
Ethernetport

Finding disturbers
Testing line
quality
quality.
When it reaches showtime, the HST-3000 begins gath-
ering statistics.
tics.
See Chapter 3, “Interpreting Test Results” to learn what
your results mean.
ATM BERT
testing
The HST-3000 allows testing of the ATM layer using a bit error
rate test (BERT). See “ATM BERT testing” on page 27.
Finding disturbers
The graphical displays can be useful tools for finding
disturbers. The graphs are pictorial representations of the bits
per tone. Using these graphs to locate interference is not a
precise method. However, this process can help you isolate
the frequency where the interference occurs. You can then
use that information to identify possible sources of interfer-
ence.

Finding disturbers
To find disturbers
1 After running the test, press the Display soft key.
2 Select Graphs.
3 Select View BPT graph.
The bits per tone (BPT) graph appears.
4 Examine the portions of the graphs where there are dips
or breaks.
These dips represent areas where interference is
degrading the ADSL signal.
5 Use the Cursor actions to help identify the affected
frequencies.
6 Optional. To enlarge the view of the graph (zoom in),
perform the following steps.
a Press the Cursor soft key.
b Select Zoom in.
7 Find the corresponding tone in Table 7 on page 48.
NOTE:
The graphs only appear if you are connected to the line and
the modem has trained on the line.

Saving graphical results
Table 7 lists common noise sources and the corre-
sponding frequencies and tones.
By noting the frequency where the interference occurs,
you can associate the affected frequencies with possible
disturbers.
Finding disturbers is complete.
Saving graphical results
You can save graphical results to a bit map file
To save graphical results to a file
1 After running a test, press the Display soft key.
2 Select Graphs.
The graphical results appear.
Table 7 Noise sources and tones
Noise Source
Noise
Frequency
(kHz)
Tone #
Tone
Frequency
(kHz)
ISDN BRI 40 9 38.8125
HDSL passband
center
196 45 194.0625
HDSL passband max 392 91 392.4375
HDSL2 274 64 276
T1 passband center 772 179 772
E1 passband center 1024 237 1022
NOTE:
A graph only appears if you are connected to the line and
the modem has trained on the line.

Managing test configurations
3 Select the graph you want to view.
4 To save the graph to a file, press the Graphs soft key.
5 Select Save Screen Capture.
6 Enter a file name for the graph, and the press the OK key.
The graph is saved to the following directory on the HST:
/results/ADSL. The graph is saved as a bit map file
with a .bmp file extension.
7 For information about viewing and printing files on the
HST, see the Acterna HST Base Unit User’s Guide.
The configuration storage feature allows you to save test
configurations, load saved configurations, overwrite saved
configurations, and delete saved configurations.
To view the configuration storage feature
1 Press the STORAGE soft key.
NOTE:
Configuration changes are not automatically saved to con-
figuration storage. You must overwrite the configuration (or
create a new one) to make the change permanent.

The Config Store menu appears.
Storing test
configurations
Once you have finished configuring the HST-3000 for a partic-
ular test, you can store the test configuration for future use.
You can store up to 10 configurations.
To store a test configuration
1 Set up the HST-3000 for the test you are performing.
4 Press the 2 key.
5 Enter the file name.
6 Press the OK key.
The test configuration is stored.
Loading a
configuration
After a configuration is saved, you can load it. This can save
time when changing settings for different circuits.
To load a test configuration

3 Press the 1 key.
4 Select the file name to load.
5 Press the OK key.
The test configuration is loaded.
Overwriting a
configuration
You can change a saved configuration then overwrite the old
version.
To overwrite a configuration
3 Press the 3 key.
4 Select the file name to overwrite.
5 Press the OK key.
The test configuration is overwritten.
Deleting a
configuration
If a configuration is no longer needed, you can delete it.
To delete a test configuration
3 Press the 4 key.
4 Select the file name to delete.
5 Press the OK key.
The test configuration is deleted.

3
Chapter 3 Interpreting Test Results
This chapter describes the test results that are gathered when
running a test. Topics in this chapter include the following:
– “Summary results” on page 54
– “Error results” on page 56
– “Event log” on page 57
– “Data errors” on page 57
– “IP results” on page 57
– “Ethernet results” on page 58
– “Ping results” on page 59
– “Trace route results” on page 61
– “ATM general results” on page 62
– “ATM OAM results” on page 63
– “ATM channel results” on page 64
– “ATM BERT results” on page 66
– “FTP results” on page 67
– “Performance results” on page 68
– “Signal results” on page 69
– “Graphs” on page 70
– “Identity results” on page 71

About ADSL results
About ADSL results
After the HST-3000 has synchronized with the DSLAM, the
unit will immediately display results on the LCD. You can view
many additional results by pressing the Display soft key and
selecting other results screens.
Summary results
This category provides a summary of the most important test
results. This default results screen provides a summary of the
most frequently used test results. Table 8 describes the
summary results.
NOTE:
The available results depend on the installed options,
modem type, and test configuration. Your unit may not show
all of the results listed below.
Table 8 Summary results
Result Description Range Resolution
Data mode Shown in the upper right
of the screen. It is the cur-
rent data mode.
IPoE, IPoA, PPPoA,
PPPoE, Bridged
Ethernet, ATM
Loopback
N/A
Line format Shown in the upper right
of the screen. It is the cur-
rent ADSL line format.
G.DMT, G.Lite,
T1.413, CAP
N/A
Est. Length Shown in the connection
diagram. Estimated loop
length.1
N/A ±5%

Summary results
Modem state Shown just under the con-
nection diagram. It is the
current operational state
for the modem. A graphi-
cal display also indicates
the modem state.
BOOTING, IDLE,
TRAINING, SHOW-
TIME, UNKNOWN,
NOT TALKING
N/A
Actual rate Actual upstream and
downstream rates
32–1024 kbps2
(Up)
32–8160 kbps2
(Dn)
32 kbps
Max rate Maximum attainable
upstream and down-
stream rates
32–1024 kbps2
(Up)
32–8160 kbps2
(Dn)
32 kbps
Capacity The percentage of total
bandwidth currently used
by the actual connect rate
upstream and down-
stream.
0–100% 1%
Noise margin Noise margin upstream
and downstream
0–63.5 dB 0.5 dB
Attenuation The degradation of signal
strength in dB upstream
and downstream.
0–63.5 dB 0.5 dB
Errors The shaded line at the
bottom of the screen. It
reports the type of modem
errors.
N/A N/A
1. The estimated loop length is a rough estimated based on attenuation. For a more accurate
measure of loop length, use the TDR in Copper mode.
2. Some manufacturers allow higher rates.
Table 8 Summary results (Continued)

Error results
Error results
This category provides both local and remote error statistics.
Table 9 describes the error results for the ADSL.
Table 9 Error results
LOS Loss of signal. N/A N/A
SEF Severely errored frames. 0–4294967295 errors 1 error
RS Corr Bytes Reed Solomon cor-
rected bytes. A type of
ADSL signal error cor-
rection. RS errors are
not a direct problem, but
too many of them can
cause a CRC or SEF
error.
0–4294967295 errors 1 error
CRC Cyclical redundancy
check. A mathematical
way to ensure all of the
data or information pay-
load in a cell, frame, or
packet has arrived
uncorrupted.
OCD Out of cell delineation.
An ATM cell is mis-
aligned or out of align-
ment from the data
stream.
HEC Header error correction.
Errored ATM cell head-
ers that have been auto-
matically corrected.
NCD No cell delineation
errors. Errors counted
before ATM synchroni-
zation.

Event log
Event log
This category provides a running log of significant modem
events and errors.
Data errors
This category displays network connection statistic and
parameters and IP ping information. It is only available when
a data mode has been selected in the ADSL configuration
screens. There are several types of results available under
the data category.
IP results
Table 10 describes the IP results.
Table 10 IP results
Result Definition
WAN IP
Address
The HST-3000's IP address to the access
or provider network.
WAN Net Mask The HST-3000’s netmask address. IP
devices use a netmask IP address to deter-
mine if IP packets are to be routed to other
networks or sub-networks.
LAN IP Address The HST-3000's IP address to a PC or lap-
top, hub or router connected to the
HST-3000's ethernet port. (Through mode
only)
LAN Net Mask The HST-3000's netmask address for the
LAN interface. (Through mode only)

Ethernet results
Ethernet results
The ethernet category provides statistics on ethernet frames
when the HST-3000's 10/100BT Ethernet interface is used in
TE or ADSL thru-modes. Table 11 describes the Ethernet
results.
Gateway The HST-3000's gateway address. When
an IP device has determined that a packet
is not addressed to it or devices on the
same sub-network (subnet), it sends all
such packets to the gateway address for
further routing to the correct address.
DNS Domain Name Services. When using inter-
net addresses such as www.acterna.com,
the HST-3000 (and all IP devices) must
translate to an IP address (such as
157.234.12.20) in order to route the packets
or data. To do so, it first requests a DNS
server to translate an internet address into
an IP address; then the HST-3000 can cor-
rectly route IP pings or other data. The DNS
address must be that of a real DNS server,
preferably in the provider network.
State The status of DHCP, DNS and TCP/IP pro-
tocols used to route traffic on the access
network.
Table 10 IP results (Continued)
Result Definition
Table 11 Ethernet results
Result Definition
RX Bytes Total bytes received
RX Frames Total frames received

Ping results
Ping results
Think of ping (packet internet groper) as sonar on a network.
The HST-3000 sends out IP packets (Internet Control
Messaging Protocol [ICMP] “echo” requests) to which the
destination (target) automatically responds. Ping tells you if
the destination is alive and awake, how fast the ping went to
the destination and back to the HST-3000, and if ping packets
were dropped and lost along the way. Table 12 on page 60
describes the ping results.
RX Errors Total errors received
RX Dropped Frames Total dropped frames
TX Bytes Total bytes transmitted
TX Frames Total frames received
TX Errors Total errors received
TX Dropped Frames Total dropped frames
TX collisions Ethernet frames are transmitted
“space-available” when there is a
break on the signal on the cable;
sometimes frames are transmitted at
the same time as another transmitter,
causing a “collision” of frames.
Link Status Status of the connection.
Table 11 Ethernet results (Continued)
Result Definition

Ping results
Table 12 Ping results
Result Definition
Destination Network address (IP address or URL)
to which the echo messages (that is,
ping messages) will be sent. This
should be within the provider network,
but can also prove connectivity to the
ISP (for example, www.earthlink.net) or
to the internet.
Echos sent The number of ping messages sent.
Echos returned The number of echo reply messages
returned to the HST-3000 from the des-
tination.
Lost/Lost% The number of pings that did not return
to the HST-3000. This could be caused
by an unresponsive target (destination)
or by heavy congestion on the network;
the more packets lost the more con-
gested the network, indicating slow or
poor throughput.
Echos received The number of ping messages sent to
the HST-3000 from other devices on
the network.
Delay Current The time in milliseconds that it took the
last transmitted ping to reach the desti-
nation and receive a reply back to the
HST-3000. This varies depending on
the network and the traffic load on the
network, but in general, pings taking
longer than 500ms should be noted,
and if persistent over several days,
reported to network support engineers.
Delay Ave Delay average. The average time in
milliseconds it has taken all transmitted
pings to reach their destinations and
receive replies back to the HST-3000.

Trace route results
Trace route results
Table 13 describes the trace route results.
Delay Max The longest time in milliseconds it has
taken any one transmitted ping to reach
its destination and receive a reply back
to the HST-3000.
Delay Min Delay minimum. The shortest time in
milliseconds it has taken any one trans-
mitted ping to reach its destination and
receive a reply back to the HST-3000.
Message Any ICMP error and delay messages
about the pings
Table 12 Ping results (Continued)
Result Definition
Table 13 Trace route results
Result Definition
Destination Network address (IP address or URL)
to which the echo messages will be
sent
State Current state of the trace
Active Whether there is a trace route currently
active
Number of hops The number of points crossed from the
source to the destination

ATM general results
ATM general results
ADSL, by definition, transports data over Asynchronous
Transfer Mode (ATM) instead of traditional TDM circuits. To
assist in troubleshooting ADSL network connections, the
HST-3000 provides a number of different ATM statistics
(these are useful if IP pings don't work, but ATM cells are still
being sent and received).
Table 14 describes the test results for the general ATM cate-
gory.
Table 14 ATM general results
Result Definition
TX cells Transmitted ATM cells.
TX AAL5 Frames Transmitted ATM Adaptation Layer 5
Cells. Since ATM can carry different types
of user data (such as web pages or
voice), ATM layers are defined to carry
the different types of data effectively. For
normal, non-time sensitive data, such as
e-mail and user files, AAL5 is used.
TX Dropped Cells Transmitted dropped cells. The ATM net-
work will discard or “drop” erred cells
which must then be retransmitted (this is
done automatically). The HST-3000
counts the number of ATM cells and how
many were dropped, giving an indication
of service quality.
RX Cells Total received ATM cell count.
RX AAL5 Frames Total received ATM Adaptation Layer 5
frames. Multiple ATM cells are grouped
together in frames to carry large amounts
of user data over the network.
RX CRC Errors Total number of ATM cells received by the
HST-3000, which had CRC (cyclical
redundancy check) errors.

ATM OAM results
ATM OAM results
While a number of different test cells are identified to help in
the administration and maintenance of ATM networks, the
HST-3000 supports the F5 loopback function to verify ATM
level connectivity (analogous to IP ping, but F5 is only for
ATM; IP ping does not apply to ATM and there is officially no
such thing as an “ATM ping”). Table 15 on page 64 describes
the ATM OAM results.
RX AAL5 Length
Errors
Total number of ATM AAL5 frames
received by the HST-3000, which were
too short or too long due to errors.
RX AAL5 Aborts Total number of ATM AAL5 frames which
were lost or dropped due to excessive
errors.
Last Unknown
VPI/VCI
Last unknown virtual path indicator (VPI)
and virtual channel indicator (VCI). ATM
user data must be correctly routed to its
destination, which is accomplished by
designating a VPI and VCI (both are
required). ADSL user data also requires a
VPI and VCI, which if incorrect prevents
the user from accessing the network. To
assist the connection process, the
HST-3000 identifies the VPI and VCI of
the last ATM cells coming over the ADSL
link, helping you to set the correct VPI
and VCI.
Table 14 ATM general results (Continued)
Result Definition

ATM channel results
ATM channel results
An ATM circuit consists of virtual paths which contain virtual
circuits that carry user data. ATM channel statistics are the
cells and errors from the current virtual circuit via which the
Table 15 ATM OAM results
Result Definition
Sent The number of ATM F5 Loopback requests
transmitted by the HST-3000.
Returned The number of F5 loop back requests that
returned to the HST-3000. This should
equal the number sent.
Lost The number of F5 Loop back requests that
do not return within five seconds.
Received The number of external F5 loop back
requests sent to the HST-3000 from other
locations on the ATM network.
Uncorrelated The number of F5 loop back replies which
cannot be correlated to a particular location
or device on the ATM network or segment.
Delay Max Delay maximum. The longest time in milli-
seconds that it took an HST-3000 F5 loop
back request to return to the HST-3000.
Delay Min Delay minimum. The shortest time in milli-
seconds that it took an HST-3000 F5 loop
back request to return to the HST-3000.
Delay Last The time in milliseconds that it took the last
transmitted F5 Loop back request to return
to the HST-3000.
Delay Ave Delay average. The average time in milli-
seconds of all the transmitted F5 Loop back
requests to return to the HST-3000.

ATM channel results
HST-3000 is connected to the access network (after ADSL
synchronization is achieved). Table 16 describes the test
results for the identity category.
Table 16 ATM channel results
Result Definition
VPI/VCI The virtual path indicator and virtual circuit
indicator used by the HST-3000 to connect
to the network (this should match the cus-
tomer's modem settings; if unsure, check
with a co-worker or supervisor. Most cus-
tomer ADSL modem settings for the VPI/
VCI will be identical in a geographical area
(not to be confused with the customer's
DSLAM WAN [network] VPI/VCI settings;
ask a supervisor).
TX cells Total count of transmitted cells on the
channel.
TX AAL5 Frames Transmitted ATM Adaptation Layer 5 Cells.
Since ATM can carry different types of
user data (such as web pages or voice),
ATM layers are defined to carry the differ-
ent types of data effectively. For normal,
non-time sensitive data, such as e-mail
and user files, AAL5 is used.
TX Dropped
Cells
Transmitted dropped cells. The ATM net-
work will discard or “drop” erred cells
which must then be retransmitted (this is
done automatically). The HST-3000 counts
the number of ATM cells and how many
were dropped, giving an indication of ser-
vice quality.
RX Cells Total received ATM cell count.
RX AAL5 Frames Total received ATM Adaptation Layer 5
frames. Multiple ATM cells are grouped
together in frames to carry large amounts
of user data over the network.

ATM BERT results
ATM BERT results
Table 18 describes the ATM BERT results.
RX CRC Errors Total number of ATM cells received by the
HST-3000, which had CRC (cyclical
redundancy check) errors.
RX AAL5 Length
Errors
Total number of ATM AAL5 frames
received by the HST-3000, which were too
short or too long due to errors.
RX AAL5 Aborts Total number of ATM AAL5 frames which
were lost or dropped due to excessive
errors.
Table 16 ATM channel results (Continued)
Result Definition
Table 17 ATM BERT results
Result Description
Tx State Current state of the transmit path.
RX state Current state of the receive path.
Bit Errors Number of received bits with a value oppo-
site that of the corresponding transmitted
bits, after pattern synchronization has been
achieved.
BER Bit Error Rate. Ratio of bit errors to received
pattern data bits
ES Errored Seconds. Number of seconds during
which one or more bit errors occurred since
initial pattern synchronization
%ES Percent Errored Seconds. Ratio of seconds
during which pattern bit errors were
detected, to the total number of seconds
while pattern synchronization is present.

FTP results
FTP results
Table 18 describes the FTP results.
Sync Lost Number of times loss of synchronization
occurred.
Injected Errors Number of injected errors transmitted.
Table 17 ATM BERT results (Continued)
Result Description
Table 18 FTP results
Result Description
Transfer Count The number of times the file was transferred.
Upload Rate The speed that the file was uploaded.
Download
Rate
The speed that the file was downloaded.
Total Time The total time it took for the entire transfer,
from beginning to end.
Pretransfer
Time
The number of seconds of processing
elapsed before the transfer began.
Name Lookup
Time
The number of seconds it took to lookup
the name.
Start Time The time that the transfer began.
Redirect count The number of times the file was redirected.
Message Status message.

Performance results
Performance results
Table 19 describes the ADSL link performance results.
Table 19 ADSL performance results
Result Description
Actual Rate Actual upstream and downstream data rate
Max Rate Maximum upstream and downstream data
rate
Capacity The percentage of total bandwidth currently
used by the actual connect rate upstream
and downstream.
Noise Margin The dB value ratio of signal strength to noise
for upstream and downstream. This result
represents how many more dB of noise the
connection can tolerate and still maintain a
bet error rate of 10-7.
Attenuation The degradation of signal strength in dB
upstream and downstream. It is the differ-
ence in Tx power from the transmitter to
receiver.
Connect Mthd The connection method. ADSL can trans-
port data using either a “fast” or an “inter-
leaved” connection method. The
interleaved method provides more protec-
tion from errors and is more reliable, but
also introduces some delay (latency).
Most operators deliver residential ADSL
using the “fast” method which does not
protect data quite as well. This method is
set by the DSLAM
Training Time The number of seconds it took the
HST-3000 to synchronize with the
DSLAM.

Signal results
Signal results
These parameters provide more information about the ADSL
link. Table 20 describes the signal results.
Num Syncs The number of synchronization attempts. it is
possible that modems do not synchronize
immediately and make multiple attempts
before achieving synchronization.
Table 19 ADSL performance results (Continued)
Result Description
Table 20 ADSL signal results
Result Description
Noise Margin (NM) The dB value ratio of signal strength to
noise for upstream and downstream.
This result represents how many more
dB of noise or reduction of transmit sig-
nal the connection can tolerate and still
maintain a bet error rate of 10-7.
Coding Gain A dB value representing the improve-
ment in signal transmission due to trellis/
RS coding.
NM-Coding Gain A dB value representing the noise mar-
gin that would be present on the connec-
tion without coding gain. NOTE: This is
only displayed if “Coding Gain” is set to
ON from the General configuration tab.
TX Power Power level, in dB, of the ADSL signal,
downstream (from the DSLAM) and
upstream (transmitted by the
HST-3000).

Graphs
Graphs
The graphs provide a graphical representation of the bits per
tone (BPT). It is available in standard range and extended
range. Figure 2 shows an example of the standard range BPT
graph.
Attenuation The degradation of signal strength in dB
upstream and downstream. It is the dif-
ference in Tx power from the transmitter
to receiver.
Intl Depth Interleaving depth set by the DSLAM.
This is a measure of latency introduced
on the ADSL link due to the scrambling
of ADSL frames to protect data and cre-
ate a more reliable link.
Modem state Current state of the modem.
Estimated length Estimated loop length.1
1. The estimated loop length is a rough estimated based on attenuation.
For a more accurate measure of loop length, use the TDR in Copper
mode.
Table 20 ADSL signal results (Continued)
Result Description
Figure 2 BPT graph

Identity results
Identity results
This category provides the HST-3000 modem firmware revi-
sion information, and the following information from the
DSLAM (when synchronized). Table 21 describes the identity
results.
Table 21 Identity results
Result Description
Modem Firmware The ID of the internal modem
Modem Revision The firmware rev of the internal modem
Far vendor ID The ID of the far end modem
Far vendor rev The firmware rev of the far end DSLAM
Far vendor name The name of the DSLAM (drawn from the
DSLAM)

Identity results

4
Chapter 4 Troubleshooting
This chapter describes how to identify and correct problems
related to the HST-3000. Topics discussed in this chapter
include the following:
– “Interpreting messages” on page 74
– “Resolving problems” on page 77

Interpreting messages
The HST-3000 provides error messages when it is unable to
complete a command. This information enables you to solve
simple problems that may be a result of data input. Each
message is listed in Table 22, along with a message descrip-
tion and suggested corrective action, if applicable.
Table 22 Error messages
Message Description Action
NO ATM SYNC The ADSL link is not
active, or the unit cannot
achieve ATM sync with
the ATU-C
Verify ADSL link and check ATM
settings
INVALID CONFIG The IP parameters are
configured to an invalid
setting.
Adjust the IP parameters.
DHCP FAILED The DHCP process failed
to receive an IP address.
Wait until the attempt succeeds.
The HST-3000 will keep trying
until it receives an IP address
from the DHCP server.
PPP LCP FAILED The unit encountered a
failure in the LCP stage of
PPP negotiation.
Check the encapsulation
scheme and the VPI/VCI
addresses.
PPP AUTH
FAILED
The HST-3000 failed the
authentication stage of
PPP negotiation.
Check the user name and pass-
word.
PPP IPCP FAILED The unit encountered a
failure in the IPCP stage
of PPP negotiation.
Check to be sure the addresses
between both clients match.
PPPoE FAILED The unit failed to find a
compatible PPPoE server
on the Ethernet network.
Wait until the attempt succeeds.
The HST-3000 will keep trying
until it finds a compatible server
on the network.

SHOWTIME-LOS The connection was
dropped because the
threshold of uncorrected
errors has been passed.
Resync and check for disturb-
ers.
SHOWTIME-SNR The connection was
dropped because the line
quality dropped below the
allowable threshold.
Resync and check for disturb-
ers.
DOH-LINE BUSY The connection was
dropped because all ports
on the DSLAM are busy
and the LIM sent out a
signal telling the customer
premise equipment that
the line is busy. (Only
applicable in CAP mode.)
Wait until a line becomes avail-
able.
DNS SRVR NOT
RESP
The domain name server
did not respond to the
lookup request.
Verify DNS address.
DNS RECUR-
SION N/A
does not support recur-
sion.
Try a different DNS address.
DNS NAME NON-
EXIST
reports that the name or
domain does not exist.
Verify the destination name.
DNS UNKNOWN Received an unknown
message from the DNS
address.
Try a different DNS address.
NETWORK
UNREACH
The unit was unable to
connect to the specified
address.
Check the destination address
or name.
HOST UNREACH-
ABLE
reach the specified host.
or name.
Table 22 Error messages (Continued)

PROTOCOL
UNREACH
verify protocol informa-
tion.
Verify protocol information.
PORT UNREACH-
ABLE
The port numbers are
conflicting.
Try a different IP address.
FRAGMENT
NEEDED
The user data provided is
too long.
Shorten the user data.
ROUTE FAILED No route exists for the
ping destination.
TTL EXC TRAN-
SIT
The ping was routed too
many times before reach-
ing the destination.
TTL EXC REAS-
SMBLY
The ping had to be recre-
ated too many times
before reaching the desti-
nation.
TTL EXC FRAG-
MENT
The IP fragment was
routed too many times.
NETWORK PRO-
HIBITED
Could not reach destina-
tion. Communication with
the destination network is
administratively prohib-
ited.
Try a different destination.
HOST PROHIB-
ITED
tion. Communication with
the destination host is
administratively prohib-
ited.
TOS NOT SUPP
NET
The type of service is not
supported on the network.
TOS NOT SUPP
HOST
The type of service is not
supported on the host.

Resolving problems
Resolving problems
If you are having trouble with the HST-3000, the following
sections describe common problems and solutions. You
should verify whether your problem is listed here before
contacting technical assistance.
Operating the
unit
The following section addresses questions that may be asked
about operating and performing basic functions with the
HST-3000.
Issue
I cannot print out statistics.
Resolution
Verify that the printer cable is connected correctly.
Verify that your terminal program is configured and working
correctly.
HOST UNKNOWN The unit was unable to
find the specified host.
or name.
NETWORK
UNKNOWN
find the specified network.
or name.
NETWORK
UNREACHABLE
tion. The destination net-
work does not accept the
type of service.
ARP HOST
UNREACHABLE
The device could not
resolve the IP address
with Ethernet protocol.
Examine the configurations.

Resolving problems
Verify your printer is working properly.
Issue
The microphone does not work.
Resolution
Check the headset connection.
The headset is not used for ADSL testing (only used for POTS
and VoIP calls).
Performing
tests
The following section addresses questions that may be asked
about completing tests with the HST-3000. There are two
sections included:
– General
– ADSL tests
General test
problems
The following section addresses questions about testing in
general.
Issue
Inconsistent test results.
Resolution
Verify that your test leads are good and are connected prop-
erly for the test you are performing.
ADSL test
problems
The following section addresses questions about ADSL
testing.
Issue
The modem cannot achieve sync with the CO.

Resolving problems
Resolution
Inability to sync can have many causes. Perform the following
steps to troubleshoot:
– Disconnect the customer's ADSL modem.
– Verify tester connection to the correct pair.
– Verify that the ADSL standard is correct (T1.413, G.DMT,
G.Lite, or CAP).
– Isolate premise wiring.
– Check for premise alarm system.
– Verify the copper pair is provisioned for ADSL at the CO.
– Test at the CO/Exchange on the customer pair.
– Check the DSLAM modem vendor and software version.
Issue
The modem gets sync with the CO, but the rate is lower than
expected.
Resolution
Check the bits/tone and the SNR/tone for areas of the spec-
trum with low throughput. This could be caused by bridged
taps, cable crosstalk, or AM radio.
Use the HST-3000 to check physical conditions: DVOM,
balance, opens, and use the TDR to check for bridged taps.
Check the DSLAM configuration - the max rate may be limited
there.
Check for premise alarm system on the same pair.
Avoid excessive loop length or high attenuation.
Make sure that you are connected on pins 3 and 4 instead of
2 and 5.
Verify the noise margin.

Resolving problems
Issue
In through mode, I’m connected to the Ethernet connector, but
I’m not getting a data connection (green LED on the Ethernet
connector is on, but the yellow LED is not).
Resolution
Go to the LAN Settings screen and check the Media Type. If
it’s set to Auto, change it to match the specific LAN speed and
duplex type that you are using.
Issue
The ping menu says pings are being sent, but the network
statistics are not incrementing.
Resolution
The ping function only attempts to send a ping every second.
Depending on certain conditions, a physical ping packet may
not be sent.
Check that the unit has not lost sync.
If the Ethernet protocol (not interface protocol) is being used,
the device has to ARP the address first. If this fails eventually
you will see a ARP HOST UNREACHABLE message. Check
to see that the destination IP address and our configured IP
parameters are correct.
If the Ethernet interface is being used, make sure that the
cabling is correct. If the Ethernet cable is not hooked up, or is
hooked up incorrectly, a packet will not be sent. Thus the
Ethernet statistics will not increment.
Check the Ethernet link light on the HST-3000 Ethernet jack.
It should be green.

Resolving problems
Issue
The ping menu says pings are being sent, but the number of
replies doesn’t match the pings sent.
Resolution
Check the TX ATM PCR value on the Data settings screen. If
the PCR is set too low, ping replies will be lost. This is because
the “number of pings” selection (on the Ping settings) is
defined as the number of pings per second and the PCR value
is set as cells per second. Thus, if you are sending more pings
than the PCR allows, you will not receive ping replies.
To resolve this, do one of the following:
– Set the number of pings to 1
– Set the PCR to 1000 or unlimited.
Issue
The ATM total statistics are incrementing but the channel stats
are not incrementing.
Resolution
Reconfigure the interface to match the VPI/VCI given in the
VPI/VCI of Last Unknown Cell statistic.
Issue
The ATM channel statistics indicate that I am receiving frames
but I did not get a green Data LED and pings are not working.
Resolution
Check the encapsulation and the mode. The wrong protocol
may be in use.
Issue
I have a PPPoA service and I get a PPP TIMEOUT message

Resolving problems
Resolution
Verify that the VPI-VCI is correct.
Verify that the encapsulation is correct.
Verify that the addressing mode is set correctly (IPCP/Static).
Verify that the username and password are correct.
Issue
I have a PPPoE connection and I get a PPPoE FAILED
message.
Resolution
Verify that the addressing mode is correct.
Verify that the user name and password are correct (including
case)
Issue
I have a Bridged Ethernet connection and I get a DCHP
FAILED message.
Resolution
Verify that the DHCP server isn't out of addresses. (Contact
your IT department or help desk.)
Issue
I get an INVALID CONFIG message.

Hst3000 adsl manual_rev b

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