On December 8, 2015 netwealth's GM of marketing, Andrew Braun presented an educational webinar for financial advisers on how to develop a content marketing strategy that will help them to build better relationships with their clients.
21. So what is content marketing?
Content marketing is a strategic marketing approach
focused on creating and distributing valuable, relevant, and
consistent content to attract and retain a clearly defined
audience – and, ultimately, to drive profitable customer
action.
The Content Marketing Institute
22. Chipotle is a Mexican restaurant chain that uses high quality raw ingredients and
classic cooking in a “fast-food” category. Over the years they have used their
cups and bags as a means of sharing their sense of humour, thoughts, and
ideas.
Recently, The Cultivating Thought series continues this tradition, presenting
the words and whimsy of thought-leaders, authors and comedians through
unique, you’ll-only-find-them-here essays, each illustrated by a different artist.
#CultivatingThought
24. SugarMamma
Started in January 2015, SugarMamma
is an online money and wellbeing
website created to empower women so
they can establish their financial
freedom.
Created by Canna Campbell, a
financial adviser, the content is
presented in short video format
covering a variety of topics from getting
rid of credit card debt to understanding
passive income to budget friendly
decorating and design.
To date the YouTube channel has over
35k followers.
26. Backcountry is a online retailer that sells equipment for camping, hiking and
fishing outdoor activities.
They tell backstories of some of the products they sell, where they interview
executives, staff and personalities who tell their outdoor adventure story. These
stories are articles or short videos that are informational and inspirational.
28. TD Ameritrade is one of America’s largest online trading websites. They have
been doing content marketing for years via their thinkMoney quarterly magazine.
Creatively branded “the only reason to stop trading” it provides imaginative
trading ideas, great writing, and expensive photography into 40 pages of trading
know-how, tips, and at as they put it: “least one reason to turn off your trading
station for 30 minutes.”
It reaches over 200k readers who spend an average of 45 minutes reading it.
TD Ameritrade
29. Montgomery Investment
Management has 4 funds
spanning Australian and
international investments.
The business is supported by a
blog whose authors work at the
business as analysts and portfolio
managers.
It looks to provide every-day
Australians with investment ideas
and insights. The content is
largely articles and a weekly video.
30. BrighterLife is an online
money, health and wellness
publications created by Sun
Financial to help Canadians
make better-informed
financial decisions. It
doesn’t pitch Sun’s
products, but instead seeks
to become a trusted source
of financial advice. The
content is presented in
multiple formats including
guest blogs, videos and
attractive infographics.
31. 27 MILLION
PIECES OF CONTENT
ARE SHARED EVERY DAY
People are
not limited
in choice by
where and
what they
consume
There is a
content
option for
every
desirable
need
329 MILLION
PEOPLE READ BLOGS
EVERY MONTH
34. I use the
internet
for my
needs
My accountant provides me
all the help I need
I have a comsec
account and am
with an industry
fund
I have an financial
adviser, she is
great
I have just moved, so am
looking for an adviser
closer to me
35. Day to
day tips
please
I want to understand what
I am investing in
I like to feel I have
some level of
control
I need new
investment ideas
I prefer to leave things to
the experts
40. AUDIENCE
CONTEXT
CHALLENGE
CELEBRATION
Audience: Who is
the reader?
Context: Why
should the reader
care? Introduce the
characters, the
challenge and some
background.
Challenge: What
were the obstacles?
What were the doubts
and fears? How were
they overcome?
Celebration:
A happy or at least
positive ending.
What did we learn?
What feelings do you
want your audience
to have?
41. The art of (visual) storytelling
Source: http://visualstorytelling.newscred.com/the-four-principles/p/1
47. 82% OF CONSUMERS FEEL MORE POSITIVE ABOUT
A COMPANY AFTER READING CUSTOM CONTENT.
INTERESTING CONTENT IS ONE OF THE MAIN
REASONS PEOPLE FOLLOW BRANDS ON
SOCIAL MEDIA.
MILLENNIALS EXPECT BRANDS TO DEVELOP
CONTENT FOR THEM, WITH 80% WANTING TO
BE DIRECTLY ENTERTAINED THROUGH
CONTENT MARKETING.
48. DIGITAL MARKETING IS HARD
STORY TELLING IS EASIER,
WE DO IT EVERYDAY
STORY TELLING DIGITALLY
IS DIGITAL MARKETING
49. Articles / Inspiration
• 14 Examples of Truly “Epic” Content: How Does Yours Stack Up?
• How to assemble a high converting eBook
• Infographic cheat sheet layout
• 10 exceptional B2B content marketing examples
• The power of visual storytelling
• Law firms – the surprising new adopters of content marketing
• The 6 kinds of stories
• Storytelling 101: 3 Tips for Creating Compelling Content Marketing
• Contently - The finance issue
• How the Insurance Industry Is Taking Content Marketing By Storm
• Creative Content Marketing for Financial Services: 3 Examples
• How Guardian Life Uses Content to Reach Millennials
Example financial adviser newsletters/blogs
• Barefoot investor
• Rockstar finance
• Behaviour Gap
• Aspen Leaf Partners
• The best money blogs
Tools
• Simple, graphic design software - Canva
• Content marketing checklist
• Customisable eBook templates
• Creating Your First Big Rock: A Step by Step Guide for Marquee
Content
• 10 Free infographic templates
• Step-by-Step Guide to Writing Case Studies
• The Ultimate Content Strategist Playbook: Evangelizing Content
and Setting Yourself Up for Success
• A Proven Marketing Strategy and Plan for Financial Advisors
• Stock photo website #1 – inexpensive
• Stock photo website #2 – medium cost
• Stock photo website #2 – high end
Content marketing newsletters/blogs
• Contently
• Content Marketing Institute
• Raconteur
50. netwealth Educational Series
DISCLAIMER
FOR FINANCIAL ADVISER USE ONLY
This information has been prepared and issued by netwealth Investments Limited (“netwealth”), ABN 85 090 569 109, AFSL 230975, ARSN 604 930 252 for the general information of its
advisor clients only. It is a general summary only and contains opinions on some publically released information and is not advice.
While care has been taken in the preparation of this information (using sources believed to be reliable and accurate), netwealth does not warrant or represent that the information is
accurate, complete or current. netwealth, any other member of the netwealth group of companies, their officers, employees or representatives will not be liable for any loss or damage
suffered by any person arising from reliance on any of this information. Anyone proposing to rely on or use the information should first obtain appropriate independent professional advice.
Editor's Notes
Does this surprise anyone?
Survey monkey:
61% of people admit to using their mobile phones while going to the bathroom.
43% of people admit to using their phone in the bathroom multiple times a month.
44% admit to hearing a toilet flush on the other end.
49% of people read text messages while in the bathroom.
92% of respondents checked social media on the phone in the past month.
30% even answered the phone while in the bathroom.
31% stayed in the bathroom longer than necessary to finish activity on their phone. I'm guilty of this one!
9% of users admitted to dropping their phone at one point in the toilet!
thinkMoney® is our award-winning quarterly magazine, here in electronic form. Full of cool tips and trading tool how-to's and fresh thinking, you can read it online now or download it and save it for later. Whatever you decide, it's fast reading you're sure to love. Let us know what you think. Email us at thinkmoney@tdameritrade.com.
How to guides and checklists
Data visualisation
Podcasts
Target audience
What are their demographics
Target audience
Where are they in the buying/client cycle?
Target audience
What are their attitudes and financial needs
Segment into 4-6 manageable groups
Pick one to start with
Find one big idea that can be cut up into smaller piece
Aim for originality
Research
Put yourself in your audiences shoes
Read publications they may read
Look at your competition/peers
Here are three tips that will elevate your content marketing from textbook to must-read:
1. Introduce us to a hero.
The vast majority of products and services are intended for use by people. And people like to read about people. While cars are pretty fascinating machines, for example, the story of a dad mastering the carpool with the savvy of a professional racecar driver is one that is instantly relatable. Create a character that the members of your audience understand, aspire to be, or would love to meet, and you can create a near-instant connection that will pull them into your story.
2. Set the stakes.
It is likely that your product or service is intended to solve a problem of some sort. Perhaps you don't think of it as a "problem," but maybe you should. All great stories include a conflict that the hero must overcome. While your product might not disarm a bomb before the bus explodes, you need to think like your customer and figure out what's at stake (and how you can help prevent imminent disaster!). A harried single mom has two kids and no insurance, but you are there to help her quickly, easily keep her family safe. No need to sell your audience on why you are better than the rest. Instead, hook your audience with a plot that matters.
3. Pay off.
There is nothing more frustrating than falling in love with a character, fighting alongside as he or she battles through 300 pages or a couple of hours of plot, and then pfffffft, the story fizzles out with a trite ending or, worse, no ending at all. If you've captured the attention of your audience, do not waste their time, even if they're reading a 500-word blog post or watching a one-minute informational video. Bachelor Brad finds his dream pad on the beach but finds himself out of his depth on décor. Your website offers tools that let him upload photos and see how furniture will look, and customer support provides great advice filled with humor. Brad ends up with not only the pad of his dreams, but also has an epic housewarming and gets the surfer girl, too. Deliver an ending that satisfies and, along the way, demonstrates the value of your products or services to your audience.
You might not view your business as the stuff of blockbuster ads, much less major motion pictures. However, when you think about your customers as real people with real problems--catastrophic or mundane--and the way your product can help them, you will begin to see the stories in your work. Tell those stories, and you'll create great content marketing.
Stock photos suck –
Never before has the human race been better at spotting a fake. Getty Images Director of Visual Trends, Pam Grossman, confirms: “The viewer’s eye has become a lot more sophisticated,” and what it wants — above all — is something real.
In the age of the selfie, people want something that speaks to them personally. Images that come off as constructed, airbrushed, or posed no longer resonate. People want the unpredictable, but familiar at the same time. They want real, candid moments from everyday life. Moments that speak to the human experience. That’s the kind of connection that secures a strong and stable bond.
Build re-suable assets
https://www.youtube.com/watch?v=3aEvjuPbgQo
http://contentmarketinginstitute.com/2015/03/buy-in-conversation-content-marketing/
Content is essential to supporting loyal, trusting relationships between brands and consumers.
82% of consumers feel more positive about a company after reading custom content. (Demand Metric, 2014)
90% of consumers find custom content useful. (Demand Metric, 2014)
61% of consumers say they feel better about, and are more likely to buy from, a company that delivers custom content. (Custom Content Council, 2011)
Content dominates consumers’ online experiences.
50% of consumer time online is spent engaging with custom content. (HubSpot, 2013)
Content marketing helps create the engaging experiences that customers seek and helps develop deeper connections between brands and consumers.
64% of people say the customer experience is more important than price in their choice of a brand. (Gartner, 2014)
By 2020, that customer experience will overtake price and product as the key brand differentiator. (Gartner, 2014)
70% of consumers say content marketing makes them feel closer to the sponsoring company. (Roper Public Affairs, 2012)
Content is a leading driver of brand engagement on social media and motivates consumers to take action.
Interesting content is one of the main reasons people follow brands on social media. (Demand Metric, 2014)
60% of people are inspired to seek a product after reading content about it. (Demand Metric, 2014)
Content also is becoming increasingly essential for targeting younger demographics.
Millennials expect brands to develop content for them, with 80% wanting to be directly entertained through content marketing. (Edelman, 2012)
B2B audiences have also embraced content marketing and incorporated it into their purchasing process.
80% of business decision-makers prefer to get company information in a series of articles versus an advertisement. (Roper Public Affairs, 2012)
75% of B2B buyers rely more on content to research and make B2B purchasing decisions than they did a year ago. (Demand Gen Report, 2014)
The average B2B buyer has completed 57% of the purchase process before engaging a vendor’s sales team. (CEB/Google, 2012)