3. Custom web application with
responsive design (Accessible from
any device), to execute processes of
the Company and it’s franchisees or
own premises linked to commercial
areas, supply management, auditing,
and others
GENERAL
DESCIPTION
4. • Order management
• Vendor management
• Document management
• Quality management
• Social media management
• Franchisees Financial Control
• Franchisees Human Resources Control
• Dashboard Module
• Complaints Module
• Statistics Module
FUNCIONALITIES
5. ACCESS
• Can be accessed from any device
• CELL PHONE
• COMPUTER
• TABLET
• NOTEBOOK
• Users level access with specific permissions
• ADMINISTRATOR
• Super-user
• USER A
• USER B
• USER C
• ETC.
7. MODULES
SUPPLIES
Centralization of order
supplies (both own and
third parties) of the
franchisees, and status
tracking
DOCUMENTS
Document Center:
• Document
management
(including multimedia
content) own and
consulting firms
• Posting alerts
EMPLOYEES
Franchisees’ employee
payroll management:
• Output for ease of
work franchisees in
such a way as to
encourage their use
and updating
USERS
Managing users and
roles accessing the
system
The design of de application is modular, allowing in the future to add new ones without affecting the of what has already been
of what has already been implemented. Those contemplated up to here are:
8. MODULES
E-LEARNING
Advantages in
communication and distance
training, plus increase
efforts to promote
engagement, the degree of
interaction of the teams in in
formations
The design of de application is modular, modular, allowing in the future to add new ones without affecting the operation of what
has already been implemented. Those contemplated so far are:
CALENDAR
Agenda and
management module
(meetings, calls,
reminders, etc)
SOCIAL MEDIA
Media and social media
monitoring module
• Media appearances and
networks + their
franchisees
• Sentiment rating [Positive,
Neutral, Negative]
• Topic [Complaint,
recommendation, request,
etc.)
CLAIMS
In-person complaints
module on site via QR
The design of the application is modular, allowing in the future to add new ones without affecting the operation of what has
already been implemented. Those contemplated so far are:
9. MODULES
The design of the application is modular, allowing in the future to add other new without affecting the operation of what has
already been implemented. Those contemplated so far are:
MYSTERY
Mystery Shopper
module: Surveys
Management
DEVELOPMENT OF THE
CHAIN
Monitoring of commercial
actions for the expansion of
the commercial chain
STATISTICS
System usage statistics
by user
11. BENEFITS FOR THE FRANCHISER
Productivity and
opportunity
improvements
through centralized
information (without
using drive or other
apps).
Information
Full control over who
access information, user
identification, permission
and control management,
supervision of its
colleagues checking the
commitment of the
franchisee and his
subordinates depending
on whether or not they
visit the shared material
shared
Accesibility
Possibility of
having control of
who he works for
Personal Traceability
From the Induction
Process you can share
the courses that the
new colleague should
take, viewing their
clicks, dates, etc.,
even with assessments
as shared documents.
12. BENEFITS FOR THE FRANCHISER
Possibility to update
procedures and
identify who
visualized the
information
Visits
Full understanding
of customer
satisfaction in each
location, without
intermediaries
(Complaints via QR,
Mystery shopper,
Social networks).
Satisfaction
More orderly and
agile process of
buying supplies,
identifying
deviations of use of
unauthorized
suppliers. Profit time
for deposit and
prevents bad
behaviors and
monetary
losses.
Purchases
It gives the
franchisee a sense
of service and a
integrated
community
Feeling
Future integration
with points app / Take
Away / Gift Cards. All
in one system
System
13. BENEFITS FOR THE FRANCHISEE
Satisfaction: Knowledge of customer satisfaction at
your point of sale. (Complaints via QR).
Orders: Place orders using a previous order and
reduced time and errors thanks to the
systematization, with simple access and searches of
all products with update prices. Validation of orders
in pesos and dollars, speeding up purchasing
management and payments forecasting.
Communication and access: Time gains by avoiding
communications via email or telephone to the
time to access documentation and materials
necessary. Easy access of all personnel to the
material.
Display: Traceability with respect to the view of
documents by collaborators, allowing them to identify
whether they are aware of procedures, training, use of
mandatory documents (corporate image, functional
music, etc.) without needing to be 100% present
Costs: Control of orders placed to vendors . The
manager can make an accurate calculation of their costs
by facilitating financial control and accounting, without-
having to request information from the franchisee or
other suppliers
Ease: Access to all information from any device and
place facilitating remote work and allowing fewer visits
to the manager’s or administrator’s premises
BENEFITS FOR INTERNAL CUSTOMERS
• More accessibility and convenience of daily management
• Systematic support for your efforts (nothing is lost if you did it well)
14. BENEFITS AND DIFFERENCES WITH OTHER
SOLUTIONS
Dashboards for global broadcast; for sale of the franchise; for franchise owners; for all
personnel (internal customers of the entire network)
Social load data (including other topics such as insurance, etc.) for central control
Sizing markets / individuals by current location.
Consumption indicators by sector and geographical area, as a contribution to the efforts /
achievements of each franchisee and future decision-making (advertising, possibly special
promotions, prices, etc.)
Imagine “competitions” between franchises with prizes to each team, such as incentives and
improvement plans, etc.