Experiencing The Wellness
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Slides di presentazione della track relativa alla user experience nel contesto della competizione #HackTheNECSTCamp (edizione 2019).
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Experiencing The Wellness
- 1. EXPERIENCING THE WELLNESS HACK THE NECSTCAMP ANDREA DAMIANI (ANDREA.DAMIANI@POLIMI.IT) DEIB, POLITECNICO DI MILANO – 9 NOV 2019
- 2. THE CONTEXT
- 3. 3
- 12. THE FOCUS
- 13. 14 User eXperience a person's perceptions and responses that result from the use or anticipated use of a product, system or service
- 14. THE CHALLENGE
- 15. 20 User eXperience Mock the of participants experts researchers interacting with devices in a simulation, play, demo, video, …
- 16. THE TOOLS
- 17. 22 Nick Nap “I am a curious, polite person, motivated to work the right way” Age: 25-35 Work: Researcher Role: Sleep expert Family: Engaged Location: Milan, Italy Character: Sincere, Determinate, Precise Tasks and tools I use questionnaires and sleep diaries such as the Morningness-Eveningness Questionnaire for understanding the circadian biorhythm of the participants, and the Pittsburgh Sleep Quality Index for assessing the quality of sleep during an entire month. I also use sensor data acquired via actigraphs or environmental sensors in order to understand the impact of the context in which a person sleeps. Technology Smartphone and apps They can be very useful, but many apps are of little practical value Wearable devices I like Garmin’s, the other’s way less. Pen and paper Definitely old but sometimes essential and gold Bio I have studied Sport Science for Health and obtained my PhD in this field. I have studied biological rhythms in sport performance. I am also a strength and conditioning catch of professional American football, soccer and ski. I got involved with this amazing project, the NECSTCamp, to take care of the sleep aspects of students that are enduring high stress levels. Frustrations • Sometimes it’s hard for me to work in a group • Some aspects of the expert’s collaboration confuses me • I feel like the NECSTCamp project’s scope is confusing at times • I would really like we could afford to use actigraphs for the NECSTCamp Focus Goals • Doing my part to educate people about healthy sleep habits • Finding better data for research on sleep and biorhythm TeamCuriosity Chris Cross “The NECSTCamp is a fundamental piece in my life” Age: 35-45 Work: Engineer, Coach Role: Coach Family: Married Location: Milan, Italy Character: Loyal, Sincere, Fair Tasks and tools As a coach I try my best to keep the team together. I allocate the participants uniformly on the different classes, given their preferences, and redistribute them in case of exceptional situations. I define the schedule of the classes and keep the diary of every workout, together with who was and wasn’t present. I post the call for the class on Facebook, where the participants must comment if they want to join the class. I post also the workout description and collect the participants results in the comments, which I transfer into a spreadsheet. I share inspirational posts and answer direct questions from the participants. Technology Smartphone and apps Super convenient. Wearable devices I’ve a Garmin Fenix 5; couldn’t go without it. Pen and paper They’re an evergreen, but there are better tools for collecting and querying data. Bio I have studied engineering at university but have always been professionally involved in martial arts and sport in general since I was in high school. I have fused the two field in continuously researching and understanding the inner workings of sports and fitness in increasing people’s self-consciousness. I joined the NECSTCamp project since the beginning, and I still feel excited in trying my best to make it better everyday. Frustrations • I have to do a lot of manual tasks, like rebalancing classes. • Having to remember a lot of people faces and associate them with their unique profile. • Keeping track of results for the participant, over time, in different groups. Resilience Goals • Giving 1-to-1 feedback targeted at each participant’s special case • Understanding the person, not only his or her performance • Guiding the participants in the NECSTCamp program in reaching a better awareness and consciousness Curiosity Team Listening Dana Dish “I often prefer to work by myself” Age: 25-35 Work: Nutritionist Role: Nutrition advisor Family: In a relationship Location: Milan, Italy Character: Passionate, Practical Tasks and tools I follow personally the participants in the NECSTCamp to analyse, understand and adopt healthy nutrition habits. I devise “nutrition paths” for increasing the participants’ awareness about their own habits. I use food diaries, transferred into spreadsheets; track weight and height with traditional a scale and stadiometer and measure body circumferences with a standard tape meter. I also speak in seminars about nutrition education. Technology Smartphone and apps Convenient and useful. Wearable devices The can be supporting devices, but they’re not necessary in my opinion. Pen and paper Still essential (nowadays, at least) Bio I’ve obtained my MSc in Human Nutrition after my BSc in Food Service Science and Management. Then, I’ve opened my studio and collaborated with many companies to increase their associates’ awareness about nutrition. An important moment where I perceived the value of the NECSTCamp program was when a participant I’d followed told me that she’d failed many times before in sticking to lots of different diets and finally managed to follow the one we’ve devised together thanks to its flexible approach aimed at increasing self-awareness. Frustrations • Communicating and spreading the word about activities is cumbersome. • Sometimes we diverge too much in team meetings. • I feel the lack of more practical decisions on how to continuously enhance the NECSTCamp program. Sharing Goals • Extending people’s awareness about their lifestyle, especially focusing on healthy nutritions habits.Autonomy Hanna Health “It’s a pleasure to bring food education to young men and women in such a critical moment for their personality” Age: 18-25 Work: Dietarian Role: Nutrition advisor Family: In a relationship Location: Milan, Italy Character: Positive, Cheerful, Calm Tasks and tools I take care of personal interviews with NECSTCamp participants. Track their height and weight with traditional stadiometers and scales, plus a tape meter for measuring body circumferences. I also use the results about food habits using the CREA questionnaire. Finally, I hold seminars about food habits and education with slideshows at support. Technology Smartphone and apps They are very useful in our daily life. Wearable devices May be useful, but I’m not into any of them. Pen and paper These are useful too, if you don’t have a computer in reach ;) Bio I’ve graduated in Dietetics and I have always been into healthy food habits. I have joined the NECSTCamp program in order to spread the message among students that it is possible to have a virtuous relation with food that is not far from their lifestyle, spurring them build healthy habits they can feel their own and from which they can benefit in the long term. Frustrations • Having a constant presence on the NECSTCamp’s social channels is not my cup of tea. • Analysing the big data volumes at the end of a period is complicated without proper tools. • Manually handling data collection is error prone and tedious. Innovation Goals • Instil food education in university students since they are still in the process of shaping their personality. • Finding ways for the NECSTCamp participants to reach harmony with their nutrition habits. • Discovering innovative way to support research in the nutrition fields thanks to clever data handling. • Holding cooking laboratories with the participants. Motivation Passion Interest Pre-filled Name Surname (can be fictional and should capture the role) “A quotation that captures the essence of this person’s personality.” Age: 1-100 Work: Job title Role: Expert, participant, … Family: Married, kids, etc. Location: City, province Character: Types Tasks and tools This paragraph should describe in a very raw and flat manner what are the tasks the user has and the tools he or she uses to accomplish them. Both main and auxiliary tasks should be reported. Technology A technology A quotation capturing the feeling of the persona towards each technology that you feel to be relevant Another technology … Another tech again … Bio The bio should be a short paragraph to describe the user journey. It should include some of their history leading up to a current use case. It may be helpful to incorporate information listed across the template and add pertinent details that may have been left out. Highlight factors of the user’s personal and of professional life that make this user ideal example for your proposed experience. Frustrations • The frustrations this user would like to avoid. • The obstacle that prevents this user from achieving his or her goals. • The problems with the solutions already available. • The product of service that currently does not exist. Trait Goals • The goals this user hopes to achieve. • A task that needs to be completed. • A life goal to be reached. • Or an experience to be felt. TraitTrait Trait Your own Name Surname (can be fictional and should capture the role) “A quotation that captures the essence of this person’s personality.” Age: 1-100 Work: Job title Role: Expert, participant, … Family: Married, kids, etc. Location: City, province Character: Types Tasks and tools This paragraph should describe in a very raw and flat manner what are the tasks the user has and the tools he or she uses to accomplish them. Both main and auxiliary tasks should be reported. Technology A technology A quotation capturing the feeling of the persona towards each technology that you feel to be relevant Another technology … Another tech again … Bio The bio should be a short paragraph to describe the user journey. It should include some of their history leading up to a current use case. It may be helpful to incorporate information listed across the template and add pertinent details that may have been left out. Highlight factors of the user’s personal and of professional life that make this user ideal example for your proposed experience. Frustrations • The frustrations this user would like to avoid. • The obstacle that prevents this user from achieving his or her goals. • The problems with the solutions already available. • The product of service that currently does not exist. Trait Goals • The goals this user hopes to achieve. • A task that needs to be completed. • A life goal to be reached. • Or an experience to be felt. TraitTrait Trait Name Surname (can be fictional and should capture the role) “A quotation that captures the essence of this person’s personality.” Age: 1-100 Work: Job title Role: Expert, participant, … Family: Married, kids, etc. Location: City, province Character: Types Tasks and tools This paragraph should describe in a very raw and flat manner what are the tasks the user has and the tools he or she uses to accomplish them. Both main and auxiliary tasks should be reported. Technology A technology A quotation capturing the feeling of the persona towards each technology that you feel to be relevant Another technology … Another tech again … Bio The bio should be a short paragraph to describe the user journey. It should include some of their history leading up to a current use case. It may be helpful to incorporate information listed across the template and add pertinent details that may have been left out. Highlight factors of the user’s personal and of professional life that make this user ideal example for your proposed experience. Frustrations • The frustrations this user would like to avoid. • The obstacle that prevents this user from achieving his or her goals. • The problems with the solutions already available. • The product of service that currently does not exist. Trait Goals • The goals this user hopes to achieve. • A task that needs to be completed. • A life goal to be reached. • Or an experience to be felt. TraitTrait Trait Name Surname (can be fictional and should capture the role) “A quotation that captures the essence of this person’s personality.” Age: 1-100 Work: Job title Role: Expert, participant, … Family: Married, kids, etc. Location: City, province Character: Types Tasks and tools This paragraph should describe in a very raw and flat manner what are the tasks the user has and the tools he or she uses to accomplish them. Both main and auxiliary tasks should be reported. Technology A technology A quotation capturing the feeling of the persona towards each technology that you feel to be relevant Another technology … Another tech again … Bio The bio should be a short paragraph to describe the user journey. It should include some of their history leading up to a current use case. It may be helpful to incorporate information listed across the template and add pertinent details that may have been left out. Highlight factors of the user’s personal and of professional life that make this user ideal example for your proposed experience. Frustrations • The frustrations this user would like to avoid. • The obstacle that prevents this user from achieving his or her goals. • The problems with the solutions already available. • The product of service that currently does not exist. Trait Goals • The goals this user hopes to achieve. • A task that needs to be completed. • A life goal to be reached. • Or an experience to be felt. TraitTrait Trait Persona Profiles Please conduct interviews!!!