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Working Capital Optimisation




                   Specialists in
                Working Capital &
             Supply Chain Optimisation

                     © N&G 2010 - all rights reserved


© N&G 2010                                                                             1
1. Introduction                                                                Working Capital Optimisation




                                     About N&G

            Focused on Working Capital and Supply Chain
             Optimisation since 2001

            9 senior professionals with specialist expertise                  Gothenburg

             and strong international industry backgrounds           London


            Over 75 years combined experience in enhancing            Paris

             supply chain performance and working capital
             management                                     Madrid
                                                                                Parma


                                                                                                Athens
            English, French, German, Greek, Italian,
             Spanish and Scandinavian language capabilities



© N&G 2010                                                                                                    2
1. Introduction                                                                              Working Capital Optimisation




                                  Some N&G Clients
       Manufacturing and service businesses with national and international operations, incl:
                                          ALcontrol           Laboratory testing services (NL, Eng)

                                          Compal              Fruit drinks (Port)

                                          DocMorris           Online pharmaceutical retailer (Ger, NL)

                                          Drie Mollen         Coffee manufacturing and services (Sp, Fr, NL)

                                          Endeka Ceramics     Ceramic ingredient manufacturing (Sp, It, global)

                                          Findus              Food manufacturing (Swe, Fr, Nor)

                                          Gate Gourmet        Airline catering (Switz, global)
                           Harvey Nash    Harvey Nash         Human resource services (UK, Ger)

                                          Heiploeg            European shrimp processing (NL, Belg, Ger)

                                          Hyva                Transportation hydraulics (NL, Ger)

                                          Jofel               Hygiene and paper products (Sp)

                                          Lewis Live          Conference staging services (Eng)

                                          LINPAC              Packaging, racking & storage solutions (Sp, Eng)

                                          Macrae Seafood      Fish products (Scot)

                                          Mater Healthcare    Private hospital (Ire)

                                          OyezStraker         Office Supplies (Eng)

                                          Swissport           Airline ground services (Switz, global)

                                          Young’s Bluecrest   Seafood products (Eng, Scot)
    © N&G 2010                                                                                                                  3
1. Introduction                                                                                       Working Capital Optimisation




                                            Our Experience
  Our experts gained their specialist skills with N&G, other world-class
    consultancies*, and in:
        major multinational manufacturers…
         including Akzo Nobel, Alpha Laval, AstraZeneca, BASF, BMW, BOC, BP, EdF, Enichem, Ericsson, Ford, Hexion
         Specialty Chemicals, IBM, Kimberly Clark, Laporte, Linpac, Massey Ferguson, Motorola, Perkins Diesel, Petrofina,
         Phillips Petroleum, Procter & Gamble, Rhodia, Rolls Royce, Saint Gobain, Siemens, Thorn, Total, and Unilever;

        across a wide range of industries…
         including agricultural machinery, automotives, cables, chemicals, ceramics, construction materials, FMCG, drinks
         manufacturing, electronics, engines, food processing, glassware, health & hygiene, household and industrial
         appliances, hydraulics, packaging, paints, petroleum, pharmaceuticals, plastics, power generation, retail, toxic
         waste disposal and transportation, utilities and many other business sectors;


        in a global environment…
         including in Algeria, Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Greece,
         Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea, Libya, Morocco, Netherlands, New Zealand, Norway,
         Oman, Poland, Portugal, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tunisia, Turkey, UAE, UK and USA.


                *including Deloitte, Ernst & Young, KPMG, McKinsey, PwC, Coopers & Lybrand, REL and Stanford
© N&G 2010                                                                                                                           4
1. Introduction                                                    Working Capital Optimisation




                  Our Philosophy as Consultants


              Tell people what to change…

                      … and they’ll explain why it’s a bad idea
                      … so nothing changes.
              Give people the right information…

                     … so they decide the right changes
                     … then they want to make change happen.

© N&G 2010                                                                                        5
1. Introduction                                                           Working Capital Optimisation




                        Key N&G Strengths -
                  our People and our Methodology

                  Senior professionals undertake the work…
                          experience
                          speed
                          quality
                          who you see is who you get

                  applying specialised N&G methodologies…
                          key analyses illustrate the problems and processes
                          reveals the opportunities
                          develops practical tailored solutions
                          motivates personnel for change
                          embeds lasting improvements

© N&G 2010                                                                                               6
2. WCOTM                                      Working Capital Optimisation




             2. Working Capital Optimisation

                          WCO
                               TM




© N&G 2010                                                                    7
2. WCOTM                                                                         Working Capital Optimisation




                                    Why Optimise
                                   Working Capital?

                Substantial capital is released by Optimisation of inventories, receivables
                 and payables while protecting/enhancing EBITDA

                Released capital can be re-invested to drive additional profits, used for
                 permanent debt repayment, or returned to shareholders

                Released capital = 100% added shareholder value
                            NB. Released funds have the value of equity, not debt!*

                Operational efficiency improvements help profitability too


                                  *Want to understand more? Contact us.

© N&G 2010                                                                                                       8
2. WCOTM                                                              Working Capital Optimisation




                 Why Is Optimising Working Capital
                         such a Challenge?

             • Working capital levels are invariably driven by embedded
               procedures that cross departmental boundaries

             • The driving processes are often obscure and complex

             • No one person (below CEO) is responsible for all the drivers,
               and no-one understands the potential impacts on operations
               and profitability of implementing changes

             • Management training, responsibilities and support systems
               often focus well on sales, costs and margins, but not well on
               the capital employed to generate the profits


© N&G 2010                                                                                            9
2. WCOTM                                                                              Working Capital Optimisation




        Are the Drivers of Working Capital so Complex?

             • Our experience has shown that even Receivables Days Outstanding
               can be influenced by people, practices and decisions in any of these
               functions:
                     Sales                              Legal (contractual)
                     Customer Services                  Board (strategic/cultural)
                     Finance                            Operations/manufacturing
                     Logistics                          Buying
                     IT                                 Quality Control
                     Marketing                          Planning

             • The drivers of Inventory Days are even more complex*
                           *Want more detail? Our contact info is on the last slide.

© N&G 2010                                                                                                            10
2. WCOTM                                                                         Working Capital Optimisation




             N&G’s methodology combines:
                 • Analysis:
                       specialised data analyses and timeline measurement
                       end-to-end processes identification and mapping
                       identification of existing and missing time drivers
                       identification of substantial viable improvements
                       provides information to drive understanding and change
             and:
                 • Change Management techniques to overcome natural
                   resistance to change:
                       presentation of information leading to better decisions
                       sharing of experience and best practice
                       Workshop environments generating understanding and enthusiasm
                       enable senior management in strategic decisions
                       enable level 2 and 3 personnel in process change decisions

© N&G 2010                                                                                                       11
2. WCOTM                                                                 Working Capital Optimisation




             Working Capital Optimisation:
                  Our Performance



                The capital released is typically at least

                                10% - 20%
                 of the working capital areas addressed
                      measured on a long-term basis*



             *Why not ask for our historic performance details, and our
                        long-term measurement parameters?

© N&G 2010                                                                                               12
2. WCOTM                                                          Working Capital Optimisation




               Some Case Study Headlines

             • Major frozen food manufacturer:
                    - stocks, receivables and payables optimised
                    - 16% overall improvement
                    - £14m released

             • Plastics manufacturer:
                    - stocks, receivables and payables optimised
                    - 22% overall improvement
                    - €4.3m released

             • Commercial stationers:
                    - receivables optimised
                    - 12% reduction
                    - €2.5m released

© N&G 2010                                                                                        13
2. WCOTM                                                              Working Capital Optimisation




                               Case Studies
                        Major Challenges Overcome
       • Provided new visibility of working capital and the days spent locked up
       • Revealed decision-flows and processes driving working capital levels
       • Enhanced understanding of others’ needs in order to perform better
       • Improved useful communication between departments
       • Created an environment promoting agreed viable changes and
             motivating for change implementation
       • Changed long-standing ingrained practices through provision of
             information, communication, feedback and objectives
       • Re-aligned organisational focus to include the cost of tying up capital
       • Provided ongoing positive feedback on impact of agreed changes

© N&G 2010                                                                                            14
3. Contacts                                         Working Capital Optimisation




               Can N&G help your Business run more
                    Efficiently on less Capital?

                            Contact us…

                        Michael Turner-Samuels
                          Principal, N&G Europe
                       Mobile: +44 (0)7831 867 718

                       Email: info@n-geurope.com

                             N&G Europe
                           10 Ellesmere Place
                           Walton-on-Thames
                            Surrey KT12 5AE
                                 England

                        Tel: +44 (0)1932 243 977
                        Fax: +44 (0)1932 243 773

                         www.n-geurope.com

© N&G 2010                                                                          15

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Release Funds from Working Capital with N&G

  • 1. Working Capital Optimisation Specialists in Working Capital & Supply Chain Optimisation © N&G 2010 - all rights reserved © N&G 2010 1
  • 2. 1. Introduction Working Capital Optimisation About N&G  Focused on Working Capital and Supply Chain Optimisation since 2001  9 senior professionals with specialist expertise Gothenburg and strong international industry backgrounds London  Over 75 years combined experience in enhancing Paris supply chain performance and working capital management Madrid Parma Athens  English, French, German, Greek, Italian, Spanish and Scandinavian language capabilities © N&G 2010 2
  • 3. 1. Introduction Working Capital Optimisation Some N&G Clients  Manufacturing and service businesses with national and international operations, incl: ALcontrol Laboratory testing services (NL, Eng) Compal Fruit drinks (Port) DocMorris Online pharmaceutical retailer (Ger, NL) Drie Mollen Coffee manufacturing and services (Sp, Fr, NL) Endeka Ceramics Ceramic ingredient manufacturing (Sp, It, global) Findus Food manufacturing (Swe, Fr, Nor) Gate Gourmet Airline catering (Switz, global) Harvey Nash Harvey Nash Human resource services (UK, Ger) Heiploeg European shrimp processing (NL, Belg, Ger) Hyva Transportation hydraulics (NL, Ger) Jofel Hygiene and paper products (Sp) Lewis Live Conference staging services (Eng) LINPAC Packaging, racking & storage solutions (Sp, Eng) Macrae Seafood Fish products (Scot) Mater Healthcare Private hospital (Ire) OyezStraker Office Supplies (Eng) Swissport Airline ground services (Switz, global) Young’s Bluecrest Seafood products (Eng, Scot) © N&G 2010 3
  • 4. 1. Introduction Working Capital Optimisation Our Experience Our experts gained their specialist skills with N&G, other world-class consultancies*, and in:  major multinational manufacturers… including Akzo Nobel, Alpha Laval, AstraZeneca, BASF, BMW, BOC, BP, EdF, Enichem, Ericsson, Ford, Hexion Specialty Chemicals, IBM, Kimberly Clark, Laporte, Linpac, Massey Ferguson, Motorola, Perkins Diesel, Petrofina, Phillips Petroleum, Procter & Gamble, Rhodia, Rolls Royce, Saint Gobain, Siemens, Thorn, Total, and Unilever;  across a wide range of industries… including agricultural machinery, automotives, cables, chemicals, ceramics, construction materials, FMCG, drinks manufacturing, electronics, engines, food processing, glassware, health & hygiene, household and industrial appliances, hydraulics, packaging, paints, petroleum, pharmaceuticals, plastics, power generation, retail, toxic waste disposal and transportation, utilities and many other business sectors;  in a global environment… including in Algeria, Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea, Libya, Morocco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tunisia, Turkey, UAE, UK and USA. *including Deloitte, Ernst & Young, KPMG, McKinsey, PwC, Coopers & Lybrand, REL and Stanford © N&G 2010 4
  • 5. 1. Introduction Working Capital Optimisation Our Philosophy as Consultants Tell people what to change…  … and they’ll explain why it’s a bad idea  … so nothing changes. Give people the right information… … so they decide the right changes … then they want to make change happen. © N&G 2010 5
  • 6. 1. Introduction Working Capital Optimisation Key N&G Strengths - our People and our Methodology  Senior professionals undertake the work…  experience  speed  quality  who you see is who you get  applying specialised N&G methodologies…  key analyses illustrate the problems and processes  reveals the opportunities  develops practical tailored solutions  motivates personnel for change  embeds lasting improvements © N&G 2010 6
  • 7. 2. WCOTM Working Capital Optimisation 2. Working Capital Optimisation WCO TM © N&G 2010 7
  • 8. 2. WCOTM Working Capital Optimisation Why Optimise Working Capital?  Substantial capital is released by Optimisation of inventories, receivables and payables while protecting/enhancing EBITDA  Released capital can be re-invested to drive additional profits, used for permanent debt repayment, or returned to shareholders  Released capital = 100% added shareholder value  NB. Released funds have the value of equity, not debt!*  Operational efficiency improvements help profitability too *Want to understand more? Contact us. © N&G 2010 8
  • 9. 2. WCOTM Working Capital Optimisation Why Is Optimising Working Capital such a Challenge? • Working capital levels are invariably driven by embedded procedures that cross departmental boundaries • The driving processes are often obscure and complex • No one person (below CEO) is responsible for all the drivers, and no-one understands the potential impacts on operations and profitability of implementing changes • Management training, responsibilities and support systems often focus well on sales, costs and margins, but not well on the capital employed to generate the profits © N&G 2010 9
  • 10. 2. WCOTM Working Capital Optimisation Are the Drivers of Working Capital so Complex? • Our experience has shown that even Receivables Days Outstanding can be influenced by people, practices and decisions in any of these functions:  Sales  Legal (contractual)  Customer Services  Board (strategic/cultural)  Finance  Operations/manufacturing  Logistics  Buying  IT  Quality Control  Marketing  Planning • The drivers of Inventory Days are even more complex* *Want more detail? Our contact info is on the last slide. © N&G 2010 10
  • 11. 2. WCOTM Working Capital Optimisation N&G’s methodology combines: • Analysis:  specialised data analyses and timeline measurement  end-to-end processes identification and mapping  identification of existing and missing time drivers  identification of substantial viable improvements  provides information to drive understanding and change and: • Change Management techniques to overcome natural resistance to change:  presentation of information leading to better decisions  sharing of experience and best practice  Workshop environments generating understanding and enthusiasm  enable senior management in strategic decisions  enable level 2 and 3 personnel in process change decisions © N&G 2010 11
  • 12. 2. WCOTM Working Capital Optimisation Working Capital Optimisation: Our Performance The capital released is typically at least 10% - 20% of the working capital areas addressed measured on a long-term basis* *Why not ask for our historic performance details, and our long-term measurement parameters? © N&G 2010 12
  • 13. 2. WCOTM Working Capital Optimisation Some Case Study Headlines • Major frozen food manufacturer: - stocks, receivables and payables optimised - 16% overall improvement - £14m released • Plastics manufacturer: - stocks, receivables and payables optimised - 22% overall improvement - €4.3m released • Commercial stationers: - receivables optimised - 12% reduction - €2.5m released © N&G 2010 13
  • 14. 2. WCOTM Working Capital Optimisation Case Studies Major Challenges Overcome • Provided new visibility of working capital and the days spent locked up • Revealed decision-flows and processes driving working capital levels • Enhanced understanding of others’ needs in order to perform better • Improved useful communication between departments • Created an environment promoting agreed viable changes and motivating for change implementation • Changed long-standing ingrained practices through provision of information, communication, feedback and objectives • Re-aligned organisational focus to include the cost of tying up capital • Provided ongoing positive feedback on impact of agreed changes © N&G 2010 14
  • 15. 3. Contacts Working Capital Optimisation Can N&G help your Business run more Efficiently on less Capital? Contact us… Michael Turner-Samuels Principal, N&G Europe Mobile: +44 (0)7831 867 718 Email: info@n-geurope.com N&G Europe 10 Ellesmere Place Walton-on-Thames Surrey KT12 5AE England Tel: +44 (0)1932 243 977 Fax: +44 (0)1932 243 773 www.n-geurope.com © N&G 2010 15