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Case Study - Analytics For Better Insights

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Embracing digital transformation, Sutherland took a view of how to deploy digital technologies throughout the revenue cycle management (RCM) process and how to best apply analytics to improve the client’s collection efforts. Sutherland began by moving all the patient data into smartHealthConnectTM, our secure data hub.

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Case Study - Analytics For Better Insights

  1. 1. Analytics For Better Insights and evaluation of the entire revenue cycle process CASE STUDY Case-1067
  2. 2. One of the nation’s largest healthcare networks and one of New York’s largest private employers ABOUT THE CLIENT Case-1067 © 2017, Sutherland Global, Inc. All rights reserved.
  3. 3. THE CLIENT CHALLENGE In the midst of enormous growth driven primarily through acquisitions and expansions, our client was struggling to keep track of all of their patient accounts Case-1067 © 2017, Sutherland Global, Inc. All rights reserved. Little-to-no insights from all of their new patient account data Higher-than-normal amount of bad debt write-offs Needed to reengineer their inefficient collections process
  4. 4. Case-1067 © 2017, Sutherland Global, Inc. All rights reserved. The Sutherland Transformation Complete re- evaluation of entire RCM process smartHealthConnectTM Dashboard with years of client’s historical A/R records
  5. 5. PARTNERSHIP RESULTS SUTHERLAND + Case-1067 © 2017, Sutherland Global, Inc. All rights reserved. LARGE HEALTH NETWORK $2.3M of invoices identified as as potential bad debt 37.5% decrease in bad debt write-offs, from 4.4% to 2.75%

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