Health Insurance Case Study

1. Bringing
Order to Case Study: Fortune 500
Output
Chaos Healthcare Company
C O M PA N Y P R O F I L E :
AL
ID ENTI
CONF
P R O B L E M S :
Fortune 500 National Managed
Healthcare Company
90 Sites Buying A La Carte. High Defect
Our Fortune 500 customer is a
national managed healthcare Rates. Unknown Volumes & Costs. Aging
company operating health plans,
insurance companies, network Fleet. Decentralized Decision-Making.
rental and workers’ compensation
services companies. Poor Service. Long Down Times.
This growing company provides a S O L U T I O N :
full range of risk and fee-based
managed care products and • One point of contact with one vendor for all service and supply with transparent service process. Less than
services to a broad cross section 2% defect rate and 2-day turnaround for supplies. Overnight emergencies at no charge.
of individuals, employer, and
government-funded groups, • Printer fleet output is known, measured and managed.
government agencies, and other • One invoice with a simplified budget process for output. Budgeted expense with a clear cost per page rate
insurance carriers and adminis-
trators. including all service and supplies.
• One blended cost per page for all mono HP and color devices. Color devices are $0.099.
Number of Locations:
– 90 • Monthly page volumes broken out by location and device to give
management the ability to make equipment decisions based on data. “I couldn’t be happier with the
IT Staff:
– Approximately 200 support we receive from Encom-
• Phased optimization strategy in place to refresh aging fleet, update
pass! Parts, service and toners are
technology needs, added functionality, and increase productivity.
Employees: always prompt. Your responses to
– Over 13, 547 • A proactive certified technician and an insightful reporting system email inquiries of any kind are
that continues to drive down the cost of printer fleet operation. always quick and courteous.
Printer Fleet:
– 1,464 Mono Printers Additionally, the quality of the toner
• Printer uptime increased – Printer repairs completed in average of
– 123 Color Printers is an order of magnitude better than
10.7 business hours. Same day emergency repairs, unfixable printers
– 322 Mono Networked Copiers what we received previously. In short,
– 95% of volume goes to replaced for FREE.
I couldn’t ask for a better business
workgroup printers partner in supporting my internal
– 410 Printers at 14+ years A N N U A L S A V I N G S :
customers.”
– Harrisburg Location
$353,400*
*Previous annual expenditures – $1,271,000. Annual expenditure with Encompass – $917,588. 28% less!
9935 Horn Road, Suite A 97 Glen Carran Circle
Sacramento, CA 95827 Sparks, NV 89431
Phone: 916 737-6360 Phone: 775 972-8200
Fax: 916 737-3100 Fax: 775 972-8215
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