Information about CBE

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Introduction to CBE's offerings.

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Information about CBE

  1. 1. • OUI(~ SOLUTIONS LAX Office Corporate Office Industry Office 9610 S. La Cienega Blvd 4A Mason St. 13200 Crossroads Parkway, # 400 Inglewood, CA 90301 Irvine, CA 92618 City of Industry, CA 91746 (310) 419-0019 (949) 830-1400 (562) 695-7775 Multi-function Copiers I Document Capture I Document Management I Print Management I Mailing Systems I Fax Servers SHARP. RICOH. Canon. Business Partner r~01I® ~~ I e ~F~~~!~~~OLUTIONS invent •..~. NUANCE We~ @uitrac PRINt AUDIT The Print Management Company Gol aJt efi·IY
  2. 2. Page 1 of2 BSS of the Southland, Inc, 315 North La Cadena Drive Company Report Colton, CA 92324 Phone: (909) 825-7280 Fax: (909) 825-6246 www.la.bbb.org Company Profile CBE BBB Rating: 4A Mason Street Irvine, CA 92618 A+ Phone: (949) 830-1400 Fax: (949) 597-2479 httR:/fwww.kopiers.com Contact: Tarek Hafiz - President Business Start Date: 111/1991 Company ID: 13032836 Nature of Business: This company's business is providing sales and service for supplies and copiers. Accreditation This company has been accredited since 05/2311996 and we are satisfied that it honors its commitment. The company has agreed uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respor customer complaints. licensing and Bonding Information We know of no licensing or registration requirement for companies enqaqed linthis company's stated type of business. BBB Comments and Analysis We have no further comment about this company's business practices or analysis of its offer that may assist you in your considera of this company. Complaint Closing Statistics The following grid displays the number and responses to complaints over the last 36 months: No.ofCmpl Type of Response 0 Makjng a full refund. as the consumer requested 0 Making a partial refund 1 Agreeing to perform according to their contract 0 '3efusin.g to make an adjustment 0 Refuse to adjust, relying on terms of agreement 0 Unanswered 0 Unassigned 1 Total Additional Addresses Complaint Experience Our complaint history for this company shows that the one complaint brought to the company's attention was responded to and giv proper consideration. Government Actions We know of no government action taken against this company. http:,iwwv.la.bbb.org/PrintReport.aspx?C ompanyID= 13032836 8/5!2009
  3. 3. Menu of Products and Services offered by Cell Business Equipment, Inc Company Profile  In business since 1993  Over 3, 000 customers in Los Angeles, Orange County, Riverside and San Bernardino and San Diego counties.  3 Offices: LAX, Industry, and Irvine (corporate) Company Philosophy and Commitment to Customers • Core values: Honesty, Integrity and Ethics • Principles for Success: We take care of our employees, our employees take care of our customers and the business takes care of itself. • Commitment to our Customers:  Create Solutions for an efficient workplace  Exceed Customer Expectations  Dedicate ourselves to customer satisfaction Products and Services dedicated to managing workflow Hardware products Consultative Services  Sharp Ricoh Canon  Assess document workflow and associated FP Mailing Solutions costs  Multifunction devices  Assess governmental regulatory compliancy  Copiers issues  Scanners  Provide a summary report of findings  Printers  Offer recommendations to;  Faxes  Increase productivity  Mailing and Folding Systems  Decrease costs  Wide format scanners and printers  Achieve Governmental Regulations  High Volume Printers Compliance  Enhance Green Compliance  Duplicators  Network on-ramp and off-ramp tools Emerging Technologies  Fax servers Contact Leila Byron at (800) 647-9668  Document Management Software: Archive, for a document workflow analysis retrieve, disaster recovery
  4. 4. MUCH MORE THAN YOUR COPIER COMPANY Multi-function Business Equipment / Scanners / Printers / Document Management / Print Management / Mailing Systems / Fax Servers Integrated Technology Solutions Provider Delivering the digital on-ramp to a more efficient business We have a simple approach to success. Customers like doing business with CBE because we take a consultative approach when it comes to business. We partner with our customers to first define the real business requirements and then determine the right solution for their business. As a leading provider of integrated office automation solutions, CBE offers the total package: complete end- to-end hardware and software solutions designed to streamline your business, from multi-function business equipment, fax servers, total print management, document imaging and management, to business process automation and workflow solutions. CBE AT A GLANCE YOUR FIRST AND LAST STOP FOR OFFICE AUTOMATION • More than15 years of customers by taking the the competition. We are serving businesses with extra steps necessary to focused on customer quality solutions and make a new customer a delight as a number one service lifelong business partner. priority. Our employees • Privately owned and Anyone can represent are empowered to make managed their company in a good decisions. All are highly light courting a new client. trained and have access • Elite Dealer Award Winner The concept of Customer Then, after the solution to the senior leadership • SHARP - Hyakuman Kai Satisfaction has been is installed, customers team for suggestions and • RICOH - 5-Star Solutions around for a long time and see the real you - when feedback. After we deliver no service organization a problem arises, when a high quality solution, we • PANASONIC - Matsubakai can succeed without there’s a billing question, review and analyze our • 3 Offices in Southern satisfying customers. But, when they need a little processes to continually California: Irvine, “satisfying” your customers extra help resolving an improve our ability to meet City of Industry, and just isn’t enough. At CBE, issue. That’s where CBE and exceed our customer’s West Los Angeles we strive to delight our differentiates itself from expectations. 4A Mason Street, Irvine, CA 92618 • Phone: (949) 830-1400 • (800) 266-4CBE • Fax: (949) 830-3337 • www.kopiers.com
  5. 5. MUCH MORE THAN YOUR COPIER COMPANY Imagine…any document, right when you need it, right at your fingertips. CBE Solutions deliver the power to harness your information and streamline your business processes to reduce costs and increase efficiency. We take a consultative approach to business and work with our customers to pinpoint areas of opportunity for improvement in order to properly define the business requirements. Then we identify the right solution to address the needs of the client. Easily create, capture, store, use and share information with our flexible, customized integrated systems. CBE combines state-of-the-art equipment with cost-effective software solutions and top-notch system configuration services to deliver solutions that are tailored to the way you do business. “CBE completely streamlined our business processes with an end-to-end solution, including multi-function equipment, document management and forms printing software. We can now process more orders, more efficiently, with scan • print • copy • fax • create • capture the same number of people and everything runs organize • manage • track • process • retrieve smoothly! CBE took the time to really understand distribute • collaborate • publish our business and their staff made sure the project was a success, which made all the difference.” — Customer Service Supervisor, Distribution Company Document Imaging Business Process & Management Automation & Workflow Forms Printing Are you constantly getting up from Do you often repeat manual tasks, Are you printing on preprinted your desk to search for documents chase paper documents and forms using dot-matrix or track-fed in file cabinets and on other people’s spend too much time following up printers? desks? with others to approve or review documents? CBE Solutions eliminate costly Scan your paper documents, import preprinted forms and the waste they electronic documents and organize the CBE Solutions focus on eliminating generate. Our digital variable data forms information so that you can store it and wasted time, redundant efforts and printing solutions provide electronically retrieve it quickly and easily, right from improving overall business efficiency. designed forms that can be easily your desktop. A central repository of Our end-to-end solutions enable updated when changes are necessary. business information allows you to control businesses to streamline operations, Capture printed data from business access to documents, ensure only the reduce costs, improve productivity and applications and leverage the high most current version of documents are increase profitability. Greater document quality and low cost of digital laser used and that critical documents can control and consistency of business printers to improve the overall company be retrieved, right when they’re needed. processes results in improved decision image and positively impact the bottom Minimize costs, comply with regulations making, happy customers and productive line. and improve business efficiency. employees. 4A Mason Street, Irvine, CA 92618 • Phone: (949) 830-1400 • (800) 266-4CBE • Fax: (949) 830-3337 • www.kopiers.com
  6. 6. (UL ~UIINtH UUIPffiUT Five Year Performance Guarantee CBE Guarantees that your purchased or leased machine will perform to factory specifications for a period of 5 years. If onsite repairs cannot be made, CBE will provide a free loaner. If your equipment cannot be brought up to factory specifications, CBE will replace the unit with one of equal or greater capability. To preserve the above mentioned guarantee, the following conditions shall be observed: Customer must only use CBE Approved supplies. Replacement unit must be equal or greater in capability. Facility conditions shall be to manufacturer specifications. Customer must maintain the equipment under agreement for service with CBE. The equipment may only be serviced by CBE technical personnel.

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