Case: The Long, Loud Silence Background As the director of health information services recently hired from another organization, it did not take you long to discover that morale in the department had been at a low ebb for quite some time. As you undertook to become acquainted with each of your employees, you quickly became inundated with complaints and other evidences of discontent. Most of the complaints concerned problems with administration, the financial division, and the records-related practices of physicians, but there were also a few complaints by staff about other members of the department and a couple of thinly veiled charges concerning health information services personnel who Solution 1. Such behavior of employees might be the result of psychological factors including fear, mistrust, or indifference . To cope with this issue, the manger should gain the confidence of employees. Besides this, he should encourage them to share their problems in the group meetings. He should assure them that their problems would be adhered and addressed by the managers. 2. Managers should conduct a face to face meeting with the employees carrying tales to the other departments . He should try to analyze their viewpoints and address their issues. They should be barred from such practices. The manager should suggest him to share his viewpoint in the team meeting or with his immediate supervisor. Even then, if the employees would not adhere to the managers, strict actions should be taken against them as their behavior might create huge conflicts in future. 3. This department’s problems can be addressed with the help of following means of communication: .

1. Case: The Long, Loud Silence
Background
As the director of health information services recently hired from another organization, it did not
take you long to discover that morale in the department had been at a low ebb for quite some
time. As you undertook to become acquainted with each of your employees, you quickly became
inundated with complaints and other evidences of discontent. Most of the complaints concerned
problems with administration, the financial division, and the records-related practices of
physicians, but there were also a few complaints by staff about other members of the department
and a couple of thinly veiled charges concerning health information services personnel who
Solution
1.
Such behavior of employees might be the result of psychological factors including fear,
mistrust, or indifference . To cope with this issue, the manger should gain the confidence of
employees. Besides this, he should encourage them to share their problems in the group
meetings. He should assure them that their problems would be adhered and addressed by the
managers.
2.
Managers should conduct a face to face meeting with the employees carrying tales to the other
departments . He should try to analyze their viewpoints and address their issues. They should be
barred from such practices. The manager should suggest him to share his viewpoint in the team
meeting or with his immediate supervisor.
Even then, if the employees would not adhere to the managers, strict actions should be taken
against them as their behavior might create huge conflicts in future.
3.
This department’s problems can be addressed with the help of following means of
communication: