Introducing…
elementool
Issue TrackingThe World’s First Web-Based Issue Tracking Software
Industry Problems
• Issues and bugs are a part of every product
development process.
• Most issue tracking software is exp...
Perhaps you should consider…
elementool
Issue TrackingThe World’s First Web-Based Issue Tracking Software
Customers
• Elementool Issue Tracking is used by small and mid-sized
organizations, as well as Fortune 500 companies
Why Use Elementool Issue Tracking?
• There are five reasons to consider Elementool
1. Full-featured online tracking applic...
1) Full-Featured Online Application
• Web based
– Online hosted application. No installation, no servers, no hardware, alw...
1) Full-Featured Online Application
• Quick notification
– Automatic notification via e-mail or text
• File attachments
– ...
2) Seamlessly Integrated
• Integrated with other Elementool
applications
– All Elementool applications are
seamlessly inte...
3) Exceptional Ease of Use
• Simple-To-Use Interface. Elementool has a simple and well-
organized interface.
• Customer te...
4) 24-hour World-Class Support
• FREE support
– No cost, unlimited support
• Phone support
– Provides live, U.S.-based sup...
5) Price Performance Leader
• Price per project, not per user
– No user limits, price is per project
not user
• Unlimited ...
What’s Holding You Back?
• How does it compare to freeware?
– Elementool is easy to use and has a richer feature set, in a...
Picture This…
• Imagine a competitive, easy-to-setup, easy-to-
use application that tracks issues
collaboratively and seam...
Questions?
What Next?
• View the online demo
• See complete feature list
• View the Elementool savings
calculator
• Read customer tut...
Thank You
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Elementool issue tracking

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Learn what an issue tracker does and how you can use Elementool's Issue Tracking. www.elementool.com

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  • How do you track Issues collaboratively with a competitive, easy-to-use Issue tracking application that integrates well with existing systems, that is well supported and affordable?
    Perhaps you should consider...
  • Perhaps you should consider…
    Elementool Issue Tracking, the world’s first web-based issue tracking software
  • Elementool Issue Tracking is one of the most robust and popular Issue tracking software applications used by small and mid-sized organizations, as well as Fortune 500 companies such as HP, GE, Disney, Johnson & Johnson, IBM, Honda, Wendy's, Hertz, Motorola, Reuters, Time Warner and many more.
  • There are five reasons to consider Elementool Issue Tracking
    First, it is a full-featured, highly competitive online Issue tracking application
    Second, it is seamlessly integrated
    Third, it is remarkably easy to use
    Fourth, it is backed by world-class 24 hour support (free of charge)
    Fifth, It is the price performance leader
  • Web-Based. Elementool Issue Tracking is an online hosted application. There is no installation hassle or time consuming setup, no special hardware or software, it is always updated, all upgrades are included free, and anyone in the team world-wide can collaborate within 30 seconds--all for a low, competitive price.
    Issue Life Cycle Management. Track new Issues, prioritize, assign to team members, and generate Issue reports. It contains everything needed to track and resolve Issues.
    Unlimited Customization. Customize reports, forms, workflow, and create unlimited fields. You can setup the application to work exactly the way you prefer.
    Remark Message Board. Users and developers can add their comments to each issue. This makes it easy to clarify, classify and solve outstanding issues quickly.
    Advanced Reporting. Search your issue list for different words and phrases, create focused reports, and set the fields to be displayed in your issue reports. This makes it easier to track the status and progress of your projects.
    Quick Notification. Automatic Issue notifications via e-mail or text message can be sent to different users immediately. You can increase your customer
    History Trail. Tracks and displays changes made by end users and development throughout each issues' life cycle. Preserves a complete audit trail so you can track the problem, the resolution and any additional related issues to report and resolve quickly.
  • Quick Notification. Automatic Issue notifications via e-mail or text message can be sent to different users immediately. You can increase your customer responsiveness--especially critical for premium support contracts.
    File Attachments. Attach HTML, PDF, Word and Excel files to issues. The attached documentation helps you to better track and fix Issues.
    Robust Security. Role-based, project and issue level security, with log-in authentication--all hosted on a PCI Data Security certified site (the highest level available). Your potentially embarrassing Issues can be resolved in confidence while limiting the risk of public exposure.
    Input Interfaces. Issues can be entered via the Web, e-mail, API, SOAP and Visual Studio. You have the flexibility to capture Issues through manual user entry or automatically.
    Web Services API. Allows you to easily connect your existing software to Elementool Issue Tracking. This enables unlimited customization, reporting and integration with your existing systems.
  • Integrated with other Elementool applications. You can receive a Issue report from the Help Desk, track and resolve it with Issue Tracking, measure the time to resolve the issue within Time Tracking, share supporting documents with File Sharing and Docs, and even announce the fix within the Forums—all through Elementool applications.
    No Plug-Ins needed. Since all Elementool applications work together seamlessly, there is no need for plug-ins or custom integration. You save time and increase your efficiency with little to no effort.
  • Simple-To-Use interface. Elementool has a simple and well organized interface that has been praised repeatedly for being easy to use. You need little training to master the application which saves you time and money.
  • FREE Support. Unlike competing applications that are hard to use, and then either charge or have limited support, Elementool provides the best support available--always FREE!
    Phone Support. Elementool provides live, US-based support via the phone during working hours.
    24 Hour E-mail Support. E-mail support is available during business and non-business hours--24/7. Customers are surprised to get quick responses to e-mails at even the earliest hours in the morning.
    Free Online Training. Training is available live, via Webinar and with the online videos. You can get up to speed quickly with Elementool's easy interface--and superior customer support.
  • Priced per project, not per user. Unlike competing applications that is priced per user, Elementool applications are priced per project. Each project cost is self-contained and there is no user limit.
    Unlimited Users. You can add an unlimited number of users without it costing a penny more.
    Low Cost to Start. As a web-based SaaS application, there is not a large initial capital investment in the software, hardware and installation cost. You pay an affordable monthly cost during the time you use the software--that's it.
    No cancellation cost. Unlike many SaaS applications that have a cancellation fee, Elementool is a pure pay-as-you-go. You can stop anytime and close your account without any cost or penalties.
  • Now that you can see the advantages of Elementool Issue Tracking, what's holding you back? Following are the most common questions from those considering Elementool Issue Tracking:
    How does it compare to freeware? Unlike freeware, Elementool has a much richer feature set, more consistent and dependable upgrades, phone support, 24/7 e-mail support and is praised for its ease-of-use. In addition, it is integrated with other issue tracking applications reducing double entry and making the entire process more effective. It is also priced so competitively that it typically cost less to learn and use than the cost of the time to fuss with a weak freeware application.
    Can I try it first? Yes. There is a free 7 day trial. Plus, unlike other SaaS applications, there is no long tern commitment and you can cancel anytime--so you're not stuck with it if it doesn't meet all your needs.
    Can I cancel at anytime? Yes. There is no long-term obligation and no contract so you can cancel anytime.
    How does it compare to an installed application? Elementool Issue Tracking is a web-based application. As such, there is no expensive capital hardware or software costs, no installation cost, you always have the most recent version, all upgrades are include free and anyone can collaborate world-wide in seconds--all for a low competitive price.
    Should I develop my own in house application? You can, but seldom will you end up with a product that is as full-featured. Since it is a pay-as-you-go application, it usually costs just a fraction of what it would cost for an internal application--but it is refined, debugged and optimized from the feedback of thousands of users. The user experience is also usually much better, as are those affected by bugs--since their issues are resolved quickly.
  • Imagine being able to track Issues collaboratively with a competitive, easy-to-use Issue tracking application that integrates well with existing systems, ties in seamlessly with your help desk, time tracking, file sharing and support forums, that is also well supported and highly affordable. It's all possible with Elementool Issue Tracking.
    Discover for yourself why some of the smartest companies in the world, ranging from small to Fortune 100 companies all save time and money with Elementool Issue Tracking, the World's First Web-Based Issue Tracking application.

  • View the online demo
    See complete feature list
    View the Elementool savings calculator
    Read customer testimonials
    Sign up for 7 day free trial
    Purchase Now
  • Elementool issue tracking

    1. 1. Introducing… elementool Issue TrackingThe World’s First Web-Based Issue Tracking Software
    2. 2. Industry Problems • Issues and bugs are a part of every product development process. • Most issue tracking software is expensive, hard to use, is not collaborative, and does not integrate well with other software…to kill the bugs. • So… what do you do?
    3. 3. Perhaps you should consider… elementool Issue TrackingThe World’s First Web-Based Issue Tracking Software
    4. 4. Customers • Elementool Issue Tracking is used by small and mid-sized organizations, as well as Fortune 500 companies
    5. 5. Why Use Elementool Issue Tracking? • There are five reasons to consider Elementool 1. Full-featured online tracking application 2. Seamlessly integrated 3. Remarkably easy to use 4. Backed by FREE world-class 24 hour support 5. Price performance leader
    6. 6. 1) Full-Featured Online Application • Web based – Online hosted application. No installation, no servers, no hardware, always updated, all upgrades are free – ready to use in 30 seconds • Issue life cycle management – Track new Issues, prioritize, assign to team members, and generate Issue reports. • Unlimited customization – Customize reports, forms, workflow, and create unlimited fields. • Message board – Users & developers can add their comments to each issue • Advanced reporting – Search using different words and phrases, create focused reports, and set fields to be displayed in your issue reports • History Trail – Tracks and displays changes made by end users, complete audit trail
    7. 7. 1) Full-Featured Online Application • Quick notification – Automatic notification via e-mail or text • File attachments – Attach HTML, PDF, Word and Excel files to issues • Robust security – Role-based, project and issue level security, with log-in authentication--all hosted on a PCI Data Security certified site • Web service API – Connect your existing software to Elementool Issue Tracking • Input interfaces – Issues can be entered via the Web, e-mail, API, SOAP and Visual Studio
    8. 8. 2) Seamlessly Integrated • Integrated with other Elementool applications – All Elementool applications are seamlessly integrated with each other (issue tracking, help desk, time tracking, file sharing and docs) • No plug-ins needed – No need for plug-ins or customization since all apps are seamlessly integrated
    9. 9. 3) Exceptional Ease of Use • Simple-To-Use Interface. Elementool has a simple and well- organized interface. • Customer testimonials… – "...the thing that separates Elementool from the rest is the ease of use. This tool takes me just a few minutes to update issues, create new users, update forms, run reports, etc." Peter Jin, TicketsNow – "The simplicity and web-based nature of the Elementool makes handling customer complaints easier... If someone handling the call in New Jersey doesn't know the answer, a product manager in California can handle it." Edward Huser, WorkForce OS – "Resolving issues used to take days. Now it takes only hours." Bruce Lawrence, SelfHelpWorks.com
    10. 10. 4) 24-hour World-Class Support • FREE support – No cost, unlimited support • Phone support – Provides live, U.S.-based support during business hours • 24-hour email support – Email support is offered 24/7 • Free online training – Available through videos and webinar
    11. 11. 5) Price Performance Leader • Price per project, not per user – No user limits, price is per project not user • Unlimited users – There is no limit to the number of users you can add • Low cost to start – No costly hardware, software, or installation cost • No cancellation fee – Pay-as-you-go. Cancel anytime without any cost or penalties
    12. 12. What’s Holding You Back? • How does it compare to freeware? – Elementool is easy to use and has a richer feature set, in addition to a completely customizable user interface. It also includes world-class support and free upgrades • Can I try it first? – Yes, there is a free 7 day trial. There is no long-term commitment and you can cancel anytime. • Can I cancel anytime? – Yes, there is no long-term obligation and no contract • How does it compare to an installed application? – Elementool’s web-based software does not require expensive software, hardware, or installation costs. All upgrades are free with Elementool • Should I develop my own in house app? – You can, but you seldom get the same robust features. Plus Elementool’s Issue Tracking software is refined and optimized from thousands of users and issues are often resolved much quicker
    13. 13. Picture This… • Imagine a competitive, easy-to-setup, easy-to- use application that tracks issues collaboratively and seamlessly integrates with all your support systems (help desk, time tracking, file sharing and support forums), that includes excellent support--all for a low- cost • See for yourself why Fortune 500 companies around the world are using Elementool Issue Tracking, the World’s First Web-Based Issue Tracking software
    14. 14. Questions?
    15. 15. What Next? • View the online demo • See complete feature list • View the Elementool savings calculator • Read customer tutorials • Sign up for 7 day free trial • Sign up now Try It Out!
    16. 16. Thank You

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