Hello my name is Jason Saddler representing Target Retail Leadership
I wanted to talk about some of the ways that we separate ourselves out from our competitors by what we offer our customers
This can really help answer the question of why buy from target
In order to achive a competitive advantage in the market place, one has to look at their tangables and intangebles
Retails are not just competing on price anymore
And competition is always changing
Retailers have many other enties that they can compete on
These enties are typically your answers to the question of why would I buy it here instead of somewhere else
At target, we know our customers have more shopping choices than ever, so a critical part of our strategy is to provide them with compelling reasons and more convenient ways to shop with us
Or major competitor is Walmart
Walmart and target both cater to a money saving market but offers a very different value proposition
We focus our efforts for more to more design forward apparel and home décor for people that are image conscious
We cater to the eye of style
In products and services, we are similar in many ways
But we satisfy the needs of younger shoppers who care about image
We also carry exclusive designer merchandise
We just joined forces with Neiman Marcus to bring 24 of Americas top designer brands
For a limited time Target will offer a variety of exclusive designer collections only available through Target and Nem Marcus
Another resource we use to separate our selves from the competition for customers is with or UP&UP and Room Essentails brand
This helps target brand current customers as well as customers who may have never tried the brand
Up and up reinforces qualities that our brand is optimistic and always looking up
The former packaging of target brand added risk of coming off as a cheap store brand and could affect the view of target brand
It also is branded throughout the entire store with other products and can be recognizable in other departments
It sends a consistent message throughout the store
Throughout 2012 we are adding digital channels inside the retail stores to meet ever changing needs of customers
For example Target now has free avalible wifi in all retail stores
By adding wii-fi is is making it easier for customers to access digital tools and services like our target app or scan our QR codes while shopping
We have many other mobile efforts that I don’t have time to share all of them
But these efforts earned us the mobile commerce program of the year
Now these are ways that our customers can be better served
We also have to think of some of the risks factors that could be affected
Some of the risks that target has with their competitors is if we are not able to differentiate ourselves from our competition
The retail business is highly competitive and no single factor is dominate
- As stated before, price is not the only thing we compete with but it is still a factor
- Consumers may only make decisions solely on price and are now able to quckly comparison shop to see where they may be able to find items at a cheaper price else where
We have been working with our vendors to offer distinctive merchandise and encourage our customers to shop with confidence
We are now offering a price matching service to customers so they do not have to shop elsewhere
If we take a look at some of our financials
Our sales as well as gross margin percent has increased resulting in a higher earning before income tax
We are also doing more transactions compared to last year as well as raising the price per unit and ave trans amount
I am running short on on time so lets recap
Its not just about price anymore
We have to remember our resources
We focus our efforts more towards the money savers that want to keep there eye for style
We have resources with our designers that give us a competitive advantage of style as well as keeping up with trends for us
We have our own off brand that customers feel has value and is branded throughout all areas of the store
We also are becoming omni channel to let customers shop they way they want to
If price is all customers care about, we not have a price match system so they don’t have to shop else where
All these are how we compete from our customers perspective
As seen before it is also leading us to continue our financial success year to year
Thank You