Michael J. Miller has over 25 years of management experience in computer support services. He most recently worked as the Senior Service Delivery Manager for CSC, where he managed technical support staff for over 1,300 users at 35 sites. Prior to that, he worked as the Regional Service Delivery Manager for CSC, bringing Federal sites into the ITIS organization and directing technical support staff. He also previously served as the Technical Support Services Manager at CSC, overseeing MIS, network migration, and a $1.1M annual budget.

1. Michael J. Miller
3083 Cumberland Lane #102, Beavercreek, Ohio, United States 45431
937.602.4136
GENERAL WORK EXPERIENCE
I have over 25 years of management experience in Computer Support Services. I have worked with computer systems
since 1978. During this time I have held positions as a Proposal Production Supervisor, Production Support
Manager, Technical Services Manager and Regional Service Delivery Manager.
I was most recently employed as the Senior Service Delivery Manager for the Central Region of the North American
Public Sector (NPS), ITIS with CSC.
In this position I managed the Technical Support staff for over 1,300 users at over 35 sites and have met or exceeded
all SLAs.
CHRONOLOGICAL EXPERIENCE:
December 2000– October 2012: Computer Sciences Corporation, Regional Service Delivery
Manager
I was most recently the Regional Service Delivery Manager for the Central Region of NPS, ITIS with CSC.
In this position I worked to bring Federl sites from Ohio to California into the ITIS Internal organization. I worked
with all the sites to implement the GIS Service Delivery Excellence Program. I directed all Technical support staff
for my region through site supervisors and was responsible for the Technical Support and Capital budgets for the
Central Region. I managed the Region effectively since it was formed over twelve years ago. I provided senior
management in assigned task area with guidance on technology upgrades and system expansion. I developed, refined
and tracked the Capital and Overhead Budget for assigned task area.
March 1988 – December 2000: Computer Sciences Corporation, Technical Support Services
Manager
I was responsible for the overall management, control, and planning for MIS and Publications functions. MIS
responsibilities included directing the migration of the Local Area Network (LAN) from BNC to 10-Base-T and from
Microsoft LAN Manager to Microsoft Windows NT. I have written and maintained a desktop reference for users on
LAN policies, procedures and routines. For over eight years I forecast and managed the Business Unit Capital
budget of about $1.1M per year.
EDUCATION: Associate in Arts, College of San Mateo, 1974.
Upper Division work toward a B.S. in Business Administration
While employed by CSC I have completed the following company sponsored training programs.
.
• "Managing Employee Performance and Development". This was a 30 hour course that consisted of three
days of intensive training in how manager's can improve their employees performance and how to develop
better management planning, and communications skills.
• "Front Line Leadership, Basic Management Skills Curriculum." This was a 20 part (90 hour) program
developed by Zenger and Miller.
• Six Sigma Green Belt passed
• ITIL Foundations passed