Ashley Boyd has over 25 years of experience managing IT operations and staff of up to 300 people with responsibility for supporting up to 100,000 users. She has a proven track record of establishing processes and infrastructure to support global desktop services, completing strategic vendor agreements saving over $1 million annually, and bringing new accounts online under budget and ahead of schedule. Currently seeking a director level position managing IT operations and staff.

1. ASHLEY BOYD
505 Whitehall St SW #400 404.697.8709
Atlanta GA 30303 Ashley.Boyd@Comcast.net
PROFESSIONAL Director of IT managers and staff of up to 300 people with end user support responsibility
SUMMARY for up to 100,000 users, and financial management over a $10M IT budget. Detailed,
organized, and responsive leader that strives for continuous improvement, with over 25
years of diverse experience in:
IT Operations Management Customer Relationship Mgmt
Budget Management Business Analysis
Technical Project Management Vendor Management
Process Enhancement Helpdesk Systems
PMP Fundamentals ITIL Foundations Certified
EXPERIENCE AGCO, Atlanta, Georgia 6/10 – 4/14
Global Desktop (End User) Services Leader
• Established a global Desktop Services organization for an agricultural equipment
manufacturer with 15,000 users in 150 offices in 34 countries.
• Completed multiple strategic vendor agreements/transitions with Microsoft, and Dell & HP
PC hardware vendors, saving $1M on each contract’s annual spend.
• Defined global PC hardware standards and development of a standard global PC image
and imaging process based upon Microsoft SCCM 2012.
• Architected a peer-to-peer PC management & distribution system saving $500K during
implementation.
Sabbatical, 5/09 – 6/10
ELECTRONIC DATA SYSTEMS (EDS/HP), Atlanta, Georgia 10/01 – 5/09
Global Field Services Director – AMEX Account Startup, 2/09 – 5/09
• Promoted to Global Field Services Director for American Express account startup.
• Established processes, personnel and infrastructure to support an international deskside
support environment for 100,000 users located in 130 countries.
• Saved $400K in personnel costs over five-year contract salary plan.
• Brought startup to go live, on time, under budget, in three months; half the time typically
allotted for the account size.
Director - Field Services – BellSouth/AT&T Account, 1/08 – 2/09
• Promoted to Director of Field Services for the BellSouth/AT&T Account, managing a staff
of 250 managers, employees and contractors, with responsibility for 55,000 users.
• Management over infrastructure groups including: SMS, Tier 3 Desktop Support, Process
Documentation, Out of Scope Requests, Custom Tools, and Vendor Management.
• Managed budget of $10M annually.
District Manager - Field Support - Georgia – BellSouth Account, 4/05 – 1/08
• Management and oversight of Field Services staff of 55 direct reports.
• Designed PCValidation Tool, automating and standardizing PC configurations.
• Streamlined staff by 30% while maintaining SLAs, reducing expenses by $420K annually.
• Managed budget of $3M annually.

2. ASHLEY BOYD Page 2
EXPERIENCE ELECTRONIC DATA SYSTEMS (continued)
District Manager - Remote Desktop Support – BellSouth Account, 4/03 – 4/05
• Management of a dispersed staff of 22 system administrators, supporting 25,000 users.
• Managed budget of $1.5M annually.
Infrastructure Specialist/Project Delivery Mgr – BellSouth Account, 10/01 – 4/03
• Technical project analysis, development and implementation of large scale efforts.
BELLSOUTH, Atlanta, Georgia 1987 – 2001
IT Operations Manager, 1999 – 2001
• Management over all desktop support services for BellSouth Headquarters with 1,000
users and supervision of 19 desktop support managers and technicians.
• Liaison to the CIO Organization for special projects and requests, disseminated relevant
information and served as the spokesperson for IT service delivery functions.
Business Analyst/Information Architect, 1994 – 1999
• Customer liaison between headquarters departments and IT, including the BellSouth
Executive Staff, transforming departmental requests into IT Roadmap compliant
solutions.
• Managed hardware repair operations, the Remedy Helpdesk system, and all computer
training services and instructors.
• Received ten awards for outstanding customer service and project performance.
LAN Support Analyst, 1991 – 1994
• Installation and support of Novell and AppleShare servers.
• Received three awards for outstanding customer service and project excellence.
Software Specialist, 1990 - 1991
• Installed and supported Windows and Macintosh systems for 1,000 users.
Assistant Manager Information Systems, 1987 - 1990
• Managed all aspects of PC and Macintosh technical support.
• Designed and programmed Compensation Tracking System reducing processing time by
90%. Received ACE Award for this system.
EDUCATION FLORIDA STATE UNIVERSITY, Tallahassee, Florida
Bachelor of Science
Business Management/Management Information Systems, major GPA of 3.5
OTHER Home Owners Association Board Officer
LinkedIn - http://www.linkedin.com/pub/ashley-boyd/6/257/a64/