This project was completed as part of the 4-day CooperU UX Boot Camp in San Francisco, California, in collaboration with the startup Emessence, which focuses on improving the lives of people with multiple sclerosis.

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UX Boot
Camp:
Emessence
Team Embark
Deliverables Deck

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MS Tracker Synopsis
Individuals with MS face uncertainty in understanding the current
state of their health and the effectiveness of their treatments. These
people want more information regarding the progression of their MS
and their symptoms so as to prevent attacks and relapses. Emesence
wants to be able to provide a product that their customers can rely
on as an integral part of their disease management.
MS Tracker is a mobile app that allows people living with MS to track
relevant health and symptom data, view their changes in health over
time, and easily communicate with their care team. Overall, MS
Tracker provides more detailed insight into the progression of MS so
as to allow users to make more informed decisions regarding lifestyle
and treatments.

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Emessence
Edith Stiles
45, Freelance, Finance officer
Sacramento, CA
STORYBOUT MELANY:
Edith, mother of 2, was diagnosed with MS when
she was 29 after experiencing some numbness. She
is now in the relapse remitting stage and needs to
limit physical activity and how much she does in a
day. She has made many lifestyle changes: reduced
working hours, asking her kids and husband to take
on more of the household chores, and being more
intentional about getting enough rest.
GOALS
+ Do what she can do prevent another attack
+ Feel like she makes informed decisions about her
MS treatments as her symptoms change over
time
+ Understand what symptoms are MS-related
versus side effects of treatment
+ Feel self-reliant but know when to ask for help
I want to have a say in
what’s next in my treatment.
“
”

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BEHAVIORS
+ Accepts that MS is a part of her life
+ Isn’t always aware of changes in her
symptoms; often her family or co-
works will point out when she is not
performing as well
+ Balances use of traditional medication
with alternative treatments
+ Tries to modify rest, diet and activity
level to prevent relapses
+ Doesn’t typically disclose her
condition to colleagues; shares on a
need-to-know basis
+ Open to offering advice or guidance to
others with MS when referred to her
PAIN POINTS
+ Not knowing whether her symptoms are
MS or drug related
+ Doesn’t have a good sense of the details
of changes in her symptoms beyond the
last few weeks
+ Sometimes has difficulty integrating
doctors recommendations into her life
+ Still figuring out how to manage stress
consistently
PERSONA: Edith Stiles

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Edith Decides How Much Stress is Too Much
Scenario

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Edith Decides How Much Stress is Too Much
Scenario

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Edith Decides How Much Stress is Too Much
Scenario

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Step 7
Dashboard
• At-a-glance view of any
symptoms and triggers
the user wants to track
• Toggle between week,
day, year, lifetime, and
since starting a drug
• Easy access to care
team page, on which
the user can add in
friends, family
members, and medical
professionals she may
want to share her data
with

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Step 7
Symptom Detail Screen
• Detailed view of a
tracked symptom or
trigger, with a basic
analysis of the patterns
• Action buttons to
manually add a data
point, to send a
message with the data,
or to access more
information on the
symptom or trigger

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Step 9
Communications Screen
• If a user chooses to
send a message, an
email is auto-populated
with her care team, a
message, a link to the
relevant data, and a
snapshot of that data.

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Other ideas: Manually add a data point
from the dashboard
• Use gestures to
manually add a data
point directly from the
dashboard
• Customize input
screens based on the
symptom
• For something like
pain, use a full screen
slider that changes
from “no pain” to
“extreme pain,” with a
corresponding number
measurement

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Other ideas: Care team Screen
• Contact info for each
member of the user’s
care team is stored on
a single screen in the
app
• The user can add or
delete people from this
screen

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Other ideas: Add new symptoms and
triggers

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Research Interview Notes
“Stress is a killer...particularly for people with MS”. Retiring reduced
stress, but retiring had its own problems. Since then has been very
careful about stress. Manages stress by trying to do one thing a day,
in the morning when he has the most energy. Lot of control of stress
and of expectations.
– Richard
Does not use anything to track her symptoms. Uses an app to track
her heart rate, stays really high (~115) even at night. Never goes to
see a doctor before it hits 100. Doctors asked her to log it. Used to
have a sheet that kids would color over. Now she uses her iphone’s
Notes application. No one has ever suggested using a tracking app
to track her symptoms. She has good days and bad days.
Especially because of her memory problems, she has to do a lot of
guesswork when going in to the doctor and explaining those.
– Lynn

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Scott Maiwald
Scott.maiwald@gmail.com
Lissa Doty
Lissa.doty@gmail.com
Fidel Sosa
fsosa@opentable.com
Maya M. Wagoner
mayawagon@gmail.com
Team Embark