How to Conduct a Management Review
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Find out how to conduct a Management Review. Hints and tips on how to make the most of this essential part of your ISO Management System.
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How to Conduct a Management Review
- 2. OVERVIEW T H E B A S I C S … • What is a management review? • The part it plays in maintaining a management system • Who needs to be involved T H E D E TA I L … • How to run a management review • Templates to help • Questions
- 3. WHAT? WHY? WHO? A MANAGEMENT REVIEW IS… A structured meeting held at least once a year An essential part of your management system maintenance A way of checking that your management system is working properly It plays a crucial part in making sure your management system is working for you and your business • It reviews and evaluates • It checks the fit with your business • It keeps senior management up to date Senior management need to be involved. BUT you should also get input from others.
- 4. BEFORE THE MEETING Give attendees as much data and information as possible Think of discussion points Create an agenda Get evidence ready to bring • Minutes of previous meetings • Management system documentation • Internal and external audit reports • Records • Register of legal and other requirements • Complaints analysis • Corrective and preventative actions • Policies review
- 5. DURING THE MEETING Assessment of trends in performance Feedback from interested parties The effectiveness of actions taken to address risks and opportunities Opportunities for improvement IMPORTANTTOPICSTO COVER: During the meeting you should keep detailed minutes, noting down who is responsible for each action and what their deadline is. You can also make the session more engaging with discussion points, Q&As or brainstorming. Invite participants to share their insights too.
- 6. TEMPLATES Templates of agendas and other meeting materials can help you to prepare for your meeting If you’re not sure what to include, look at the attached spreadsheet for guidance This spreadsheet template is just one of the templates available to clients via our cloud-based platform, QMS Connect CREATETEMPLATESTO HELPYOU
- 8. Discover more information on management reviews at https://www.qmsuk.com/news/how-do-you-manage-your-management-review USEFUL LINKS Find out more about our three-stage ISO certification process at https://www.qmsuk.com/services/certification-process Log on to QMSConnect: https://auth.qmsconnect.co.uk/
Editor's Notes
- - What this webinar will focus on
- - Management reviews are a formal, structured meeting that need to be held at regular intervals. This can be monthly, quarterly or annually, but must always be held at least once a year. - It is designed to check that your management system is achieving the expected results, is meeting your business’ need and is able to identify non-conformities and start corrective actions. A management review evaluates the effectiveness of your management system It also checks that it your system still fits with your business and its needs and that its processes remain appropriate with its objectives It is also a great opportunity for senior management to touch base and be alerted to any changes or updates that have been made to the system or that still need to be made A management review should involve senior management, but input from other individuals is important to make the process more useful. These people will have valuable feedback. Make the review objectives clear – this will help to foster discussion and prevent people from becoming intimidated.
- - Give people as much data and info before the day of the review as possible – this will encourage discussion and they will arrive at the meeting with ideas and suggestions - You will need to keep detailed minutes as evidence for your ISO audit. But you can use these minutes too – distribute the old ones around so you can see what was meant to be addressed and by whom. Jot minutes down next to the points on the agenda - Make it as interactive as possible – think of discussion points beforehand - Create an agenda – you need it for ISO. Helps you to ensure that all topics of the ISO have been covered: Discussion of the status of any issues from the previous meeting Changes to external and internal issues that affect the management system Examination of the performance of the management system Review of all available resources and their adequacy Examination of how effective the actions taken towards identified risks and opportunities were Identification of further opportunities for improvement
- - Make it as interactive as possible – think of discussion points beforehand - Invite people to share their personal insights or have a Q&A session or brainstorming to address any problems - Detail who is accountable for each action and the deadline - Look for trends – are there repeated errors that could be prevented entirely by a change in policy or process? - Distribute the minutes to all staff afterwards
- - Show participants the agenda and other templates that can be used to help them - Tell them how to find them
- Questions
- - What this webinar will focus on