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- 1. The Netherlands Google Hangout From Stakeholder Engagement to Collaboration Max Hardy
- 2. Not all projects are the same • … therefore how we approach needs to take a number of factors into account. • Complexity models from DaveSnowden and Ralph Stacey can help …. • Let’s look at the latter’s.
- 3. Close to Agreement Far from Technically Complicated Adapted from Ralph Stacey Simple Plan, control Close to Certainty Far from 3
- 4. Close to Agreement Far from Technically Complicated Adapted from Ralph Stacey Simple Plan, control Close to Technically complicated Coordinate and use expertise Certainty Far from 4
- 5. Agreement Far from Socially Complicated Build relationships; create common ground Close to Adapted from Ralph Stacey Socially complicated Simple Plan, control Close to Certainty Far from 5
- 6. Agreement Far from The Zone of Complexity Build relationships; create common ground Close to Adapted from Ralph Stacey Socially complicated Simple Plan, control Close to Action-learning with diverse people and organisations Technically complicated Coordinate and use expertise Certainty Far from 6
- 7. Far from Stacey’s Agreement and Certainty Matrix Close to Agreement • Relationships • Networks • Vision & values • Trust • Customer focused • Identify and purpose • Personal responsibility • Performance management from below • Adaptability Adapted from Ralph Stacey • Rules, regulations, procedures • Structure • Detailed budgets • Rational processes • Performance management from above • Hierarchical organisation Close to Certainty Far from 7
- 8. Let’s look at example • A pipeline supplying an isolated town in the middle of NSW • It’s the year 2001. • Pipeline built to supply a shale oil refinery in late 1940s with expected world oil shortage. • Oil shortage didn’t eventuate. Refinery shut down. • Ghost town – population of less than 50 but with town water supply!
- 9. Glen Davis
- 14. Events unfold • Department of Land and Water Conservation liaise with Fish River Water Supply – determine to offer water tanks • Local government concerned/State govt interventions • Strong public reaction • Rumours, rumours and yet more rumours • Decision to reinvestigate ‘the problem’
- 16. A surprising, happy ending
- 17. Reverse logic or starting with the end in mind Sponsors believe collaboration is the way to go Stakeholders understand each other’s perspectives Stakeholders co-define the problem & what they want to achieve Stakeholders co-design how they will work together Stakeholders co-create the strategy or plan Stakeholders actively support implementation 17