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“One small step for man… One giant leap for TeliaSonera”<br />Dreamforce ´11<br />
Who are we?<br />2<br />TeliaSonera operates in 18countries<br />7th  biggest Telco operator in the world <br />Camilla Ka...
The Situation …<br />3<br />Fierce and ever changing competition<br />Ever changing customer needs<br />TeliaSonera Busine...
The Complication<br />4<br />
The Answer<br />5<br />Right staff – deep sector insight, SFDC experts and experienced<br />High energy Rapid Solution Wor...
Your Checklist to Success!<br />BEFORE<br />DURING<br />AFTER<br /><ul><li>Partner up with consultants who can enhance and...
Secure top management and IT   buy-in
Appoint your change agents and use them throughout the project
Prepare before the WS – alone or in cooperation with your consultants
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“One small step for man… One giant leap for TeliaSonera”

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“One small step for man… One giant leap for TeliaSonera”

  1. 1. “One small step for man… One giant leap for TeliaSonera”<br />Dreamforce ´11<br />
  2. 2. Who are we?<br />2<br />TeliaSonera operates in 18countries<br />7th biggest Telco operator in the world <br />Camilla Katkjær Jørgensen<br />Business Development Manager<br />Working on business development for B2B<br />Capgemini operates in 40 countries<br />Premium global SFDC partner, #1 in Scandinavia<br />Maria Søndergaard<br />Heads the salesforce team of Capgemini Denmark <br />Working on salesforce.com implementations, Social CRM& Cloud vendor orchestration<br />
  3. 3. The Situation …<br />3<br />Fierce and ever changing competition<br />Ever changing customer needs<br />TeliaSonera Business Challenges & Situation<br /> Separate organizations & processes<br /> Lack of full customer overview<br />
  4. 4. The Complication<br />4<br />
  5. 5. The Answer<br />5<br />Right staff – deep sector insight, SFDC experts and experienced<br />High energy Rapid Solution Workshops<br />Agile development, SCRUM<br />Harmonized processes based on Best Practice<br />Cloud based – Sales Cloud from SFDC<br />Collaborative team work in all phases<br />
  6. 6. Your Checklist to Success!<br />BEFORE<br />DURING<br />AFTER<br /><ul><li>Partner up with consultants who can enhance and accelerate the solution and your business
  7. 7. Secure top management and IT buy-in
  8. 8. Appoint your change agents and use them throughout the project
  9. 9. Prepare before the WS – alone or in cooperation with your consultants
  10. 10. Involve a broad spectra of interested parties and experts to the workshops
  11. 11. Make a Phased and Iterative approach
  12. 12. Consider a POC and/or Master Data Management analysis prior to implementation.
  13. 13. Don’t spend unnecessary time on major requirements list and penalty contracts
  14. 14. Build on trust and that all parties sincerely wants tosucceed.
  15. 15. Construct a communication plan so that all relevant stakeholders are informed during the different phases
  16. 16. Secure participation of key resources and that they have allocated time
  17. 17. Involve future Super Users early. Also for UAT + training
  18. 18. Use agile development methods
  19. 19. Don’t underestimate the time and complexity in integration to legacy systems.
  20. 20. Be open for new ideas
  21. 21. Be ready to and have the authority to take shift decisions
  22. 22. Have your governance structure in place
  23. 23. Organizational change management is essential to endure high user adoption
  24. 24. Management need to be active in all phases – especially also after implementation
  25. 25. Ensure effective transfer of knowledge between the project team and the organization
  26. 26. Application Maintenance and support of SFDC to be done by Who? When? And How?
  27. 27. Capture new ideas and functionality requests? By who?, prioritize?, development?
  28. 28. Partner up with someone who can orchestrate multiple cloud vendors – not just SFDC and who can enhance and accelerate the solution and your business</li></ul>6<br />
  29. 29. Don’t ….<br />7<br />Don’t try to solve every business challenge in one project …<br />
  30. 30. One Company logo <br />Maria Søndergaard<br />Senior Consultant<br />Capgemini Danmark A/S<br />Delta Park 40, <br />DK-2665, Vallensbæk Strand<br />Mob: ++45 5218 9297<br />maria.sondergaard@capgemini.com<br />www.dk.capgemini.com<br />Camilla KatkjærJørgensen<br />Business Development Manager<br />TeliaSonera<br />Holmbladsgade 139<br />2300 Copenhagen S<br />Mob: +45 28 27 79 60<br />Camilla.joergensen@teliasonera.com<br />www.telia.dk<br />
  31. 31. Thank You!<br />Please visit us at:<br />www.teliasonera.com &<br />www.capgemini.com<br />Or at Booth: 515<br />

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