T-1.8.1 Details of Assessment Term and Year Term 2 2015 Time allowed - Assessment No 1 of 1 Assessment Weighting 100% Assessment Type Written Response Due Date Week No. 8 Room Details of Subject Qualification ICT20115 - Certificate II in Information, Digital Media and Technology Subject Name IT in a Sustainable Environment Details of Unit(s) of competency Unit Code (s) and Names BSBWHS201 - Contribute to health and safety of self and others BSBSUS201 - Participate in environmentally sustainable work practices ICTICT202 - Work and communicate effectively in an ICT environment Details of Student Student Name College Student ID Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ___________________________ Date: _______/________/_______________ Details of Assessor Assessor’s Name Assessment Outcome Results |_| Competent |_| Not Yet Competent Marks /100 FEEDBACK TO STUDENT Progressive feedback to students, identifying gaps in competency and comments on positive improvements: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my right to appeal and the reassessment procedure. Signature: ____________________________ Date: ____/_____/_____ Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback |_| Student did not attend the feedback session. Feedback provided on assessment. Signature: ____________________________ Date: ____/_____/_____ Purpose of the assessment The purpose of this assessment is to assess the student in the following outcomes: Competent (C) Not yet Competent (NYC) Performance Criteria :BSBWHS201 Contribute to health and safety of self and others 1.1 Follow provided safety procedures and instructions when working 1.2 Carry out pre start systems and equipment checks according to workplace procedures 1.3 Follow workplace procedures for responding to emergency incidents 2.1 Identify designated persons to whom queries and concerns about safety in the workplace should be directed 2.2 Identify existing and potential hazards in the workplace, report them to designated persons and record them according to workplace procedures 2.3 Identify and implement WHS procedures and work instructions 2.4 Identify and report emergency incidents and injuries to designated persons according to workplace procedures 2.5 Identify WHS duty holders and their duties for own ...

1. T-1.8.1
Details of Assessment
Term and Year
Term 2 2015
Time allowed
-
Assessment No
1 of 1
Assessment Weighting
100%
Assessment Type
Written Response
Due Date
Week No. 8
Room
Details of Subject
Qualification
ICT20115 - Certificate II in Information, Digital Media and
Technology
Subject Name
IT in a Sustainable Environment
Details of Unit(s) of competency
Unit Code (s) and Names
BSBWHS201 - Contribute to health and safety of self and others
BSBSUS201 - Participate in environmentally sustainable work
practices
ICTICT202 - Work and communicate effectively in an ICT
environment

2. Details of Student
Student Name
College
Student ID
Student Declaration: I declare that the work submitted is my
own, and has not been copied or plagiarised from any person or
source.
Signature: ___________________________
Date: _______/________/_______________
Details of Assessor
Assessor’s Name
Assessment Outcome
Results
|_| Competent |_| Not Yet Competent
Marks
/100
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in
competency and comments on positive improvements:
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
__________________________
Student Declaration: I declare that I have been assessed in this

3. unit, and I have been advised of my result. I am also aware of
my right to appeal and the reassessment procedure.
Signature: ____________________________
Date: ____/_____/_____
Assessor Declaration: I declare that I have conducted a fair,
valid, reliable and flexible assessment with this student, and I
have provided appropriate feedback
|_| Student did not attend the feedback session.
Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____
Purpose of the assessment
The purpose of this assessment is to assess the student in the
following outcomes:
Competent
(C)
Not yet Competent
(NYC)
Performance Criteria :BSBWHS201 Contribute to health and
safety of self and others
1.1 Follow provided safety procedures and instructions when
working
1.2 Carry out pre start systems and equipment checks according
to workplace procedures
1.3 Follow workplace procedures for responding to emergency
incidents

4. 2.1 Identify designated persons to whom queries and concerns
about safety in the workplace should be directed
2.2 Identify existing and potential hazards in the workplace,
report them to designated persons and record them according to
workplace procedures
2.3 Identify and implement WHS procedures and work
instructions
2.4 Identify and report emergency incidents and injuries to
designated persons according to workplace procedures
2.5 Identify WHS duty holders and their duties for own work
area
3.1 Contribute to workplace meetings, inspections and other
WHS consultative activities
3.2 Raise WHS issues with designated persons according to
organisational procedures
3.3 Take actions to eliminate workplace hazards and reduce
risks
Performance Criteria : BSBSUS201 Participate in
environmentally sustainable work practices1.1 Identify
workplace environmental and resource efficiency issues
1. 1.2 Identify resources used in own work role

5. 2. 1.3 Document and measure current usage of resources using
appropriate techniques
1.4 Record and file documentation measuring current usage,
using technology (such as software systems) where applicable
3. 1.5 Identify and report workplace environmental hazards to
appropriate personnel
4. 2.1 Follow workplace procedures to ensure compliance
5. 2.2 Report breaches or potential breaches to appropriate
personnel
6. 3.1 Follow organisational plans to improve environmental
practices and resource efficiency
7. 3.2 Work as part of a team, where relevant, to identify
possible areas for improvements to work practices in own work
area
3.3 Make suggestions for improvements to workplace practices
in own work area
Purpose of the assessment
The purpose of this assessment is to assess the student in the
following outcomes:
Competent
(C)

6. Not yet Competent
(NYC)
Performance Criteria : ICTICT202 - Work and communicate
effectively in an ICT environment1.1 Gather input from sources
of information to develop, refine and document ICT roles and
services in an organisation
1.2 Develop clear knowledge of enterprise policies, procedures
and organisational requirements, including principles of equal
employment opportunity (EEO) and anti-discrimination
1.3 Identify ICT policy and procedures, and determine whether
they are applied in practice
1.4 Determine key players within the organisation and their role
and importance
2.1 Receive requests and enquiries regarding use of ICT
equipment, operating systems and software from clients and
colleagues in a polite and appropriate manner
2.2 Respond appropriately to client and colleague requirements,
and identify options
2.3 Present written information and ideas in clear and concise
language to ensure the intended meaning is understood
2.4 Record information or messages and refer client requests to
the appropriate person according to organisational procedures
2.5 Inform client of the progress of their request or enquiry and
advise them of the organisational process for answering their
request or enquiry
2.6 Escalate inquiries that cannot be satisfied immediately

7. 2.7 Supply follow-up information to client as required in a
timely manner
2.8 Accommodate cultural differences in the workplace
Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C)
or Not Yet Competent (NYC). A student can only achieve
competence when all assessment components listed under
“Purpose of the assessment” section are recorded as competent.
Your trainer will give you feedback after the completion of each
assessment. A student who is assessed as NYC (Not Yet
Competent) is eligible for re-assessment.
Resources required for this assessment
1. Computer with relevant software applications and access to
internet
1. Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
· This assessment has to be completed |_| In class |X| At
home
· The assessment is to be completed according to the
instructions given by your assessor.
· Feedback on each task will be provided to enable you to
determine how your work could be improved. You will be
provided with feedback on your work within two weeks of the
assessment due date. All other feedback will be provided by the
end of the term.
· Should you not answer the questions correctly, you will be
given feedback on the results and your gaps in knowledge. You
will be given another opportunity to demonstrate your
knowledge and skills to be deemed competent for this unit of
competency.

8. · If you are not sure about any aspect of this assessment, please
ask for clarification from your assessor.
· Please refer to the College re-assessment for more information
(Student handbook).
Project Case Study
Task 1- WHS Policy and Procedures (5 marks)
You have recently been employed as a full time Work Health
and Safety Officer at AAC Training Pty Ltd [AAC]. On your
first day, you were provided with verbal WHS induction by the
Manager. It has been identified that staff at AAC did not
receive the WHS induction package as the organisation had
recently moved to a new premises.
You have been asked by the Manager to put together a WHS
induction package for staff members. The package should
include, as a minimum:
· Description of WHS policies and procedure– Duty of care,
employer and employees responsibilities, any relevant
legislation [1 marks]
· Emergency procedures, including fire evacuation [1 marks]
· Safe manual handling techniques [1 marks]
· Reporting and Issue resolution procedures [1 marks]
· Principles of equal employment opportunity(EEO) and anti-
discrimination[1 marks]
Task 2 - Workplace Inspection (5 marks)
The purpose of this task is to demonstrate your skills in
identifying and reporting workplace hazards at ACA.
The WHS Committee has requested a safety inspection of the
workplace. Using the WHS inspection form provided below
conduct an inspection of your workplace according to WHS
procedures.
Your inspection should include:
· Identification of any potential health and safety risks

9. · Any behaviours that may have WHS implications
· Display of Emergency Incidents procedures
· Appropriate signs or symbols or notices displayed for the
work area
Fill out the Workplace Inspection form with recommended
actions required to eliminate or alleviate any issues that you
consider may pose a WHS risk. Identify the signs and symbols
used in workplace.
Workplace Inspection Form [3 marks]
Department: _________________________ Room:
____________________
Inspected by: ________________________ Signature:
________________Date: _______________
Yes/No
Yes/No
1. LAYOUT
1.1 Area is tidy and well kept
1.2 Adequate storage area
1.3 Floor is free of obstructions
1.4 Floor coverings in good condition
1.5 Chairs and desks are in good condition
3.6 Alarm can be heard in the area
3.7 Escape routes are in good order
3.8 Emergency and hazard signage is clearly visible
3.9 Has an evacuation drill been held in the last 12 months
2. ENVIRONMENT
2.1 Temperature is comfortable

10. 2.2 Lighting is adequate
2.3 Area is free from odours
2.4 Noise level is acceptable
2.5 Ventilation is adequate
4. FIRST AID FACILITIES
4.1 Location of kits is known to staff
4.2 Kits accessible within 5 minutes
4.3 Kits are checked regularly
4.4 Qualified first aiders available
4.5 Staff know first aid personnel
3. EMERGENCY PROCEDURES
3.1 Written procedures posted and regularly updated
3.2 Students and Staff are aware of procedures and know
emergency personnel
3.3 Extinguisher of appropriate type is close by; i.e. within 20
M
3.4 Extinguisher is checked 6 monthly
3.5 Extinguisher is mounted within 1.2 M of the floor
5. ELECTRICAL SAFETY
5.1 Equipment is in good condition
5.2 Extension leads are used only for Temporary power supply
5.3 Power boards used, not adaptors
5.4 Power leads kept clear of floor
5.5 Power leads are tested
10. OTHER COMMENTS
11. RECOMMENDATIONS
Signs and Symbols [2 marks]

11. Signs and symbols are used to give information on hazards (eg.
Slippery when wet); the location of safety equipment (Fire
Extinguisher) or to give guidance in an emergency
(Exit or Evacuation Area). Signs need to be easily recognisable
for everyone, regardless of literacy level or language.
Using the website www.seton.com.au find the safety signs listed
below and complete the table. You can copy and paste a copy
of the sign into the description column.
Sign
Description (Shape, colour etc)
Meaning
First Aid Kit
Fire Extinguisher Foam
Emergency Exit
Fire Door – Do not Obstruct
Task 3 - WHS Meeting Agenda (5 marks)

12. The purpose of this task is to demonstrate your skills in
effectively communicating WHS issues to the person
responsible for WHS.
Using the information gathered in Task 2 on the WHS
Inspection Form, write a list of agenda items for discussion at
the next WHS meeting using the Task 3 Agenda template.
Example: WHS Meeting Agenda template
Date:
Participant Name :
1.
2.
Agenda Items
1.
2.
3.
4.
Actions
1.
2.
3.
Task 4 - WHS Incident reporting (5 marks)
John Jones was working at his PC when he decided to have a
break and get a cup of coffee. as he was very busy he decided
that rather then go to the canteen he would just make a cup in
the kitchen and continue working. On his way back from the
kitchen he tripped and fell over a computer cord lying across
the aisle. He put his hand out to break his fall but fell
awkwardly, spilling his coffee. John ended up with a badly
sprained wrist and a burnt hand.

13. Fill in the attached sample accident report. Write your name on
the top right hand corner of the form. you may need to indicate
some additional details of your own (i.e. exactly where the
accident occurred etc).
Prepare your answer in a word document.
(A) Question and answers:
· What were the hazards in John’s job? What recommendations
would you make to immediately eliminate or control the
hazards? [2 marks]
· How would you change the office work practices in the future?
[1 marks]
(B) Complete the attached Accident Report Form as if you
were John. [2 marks]
Sample:ACCIDENT REPORT FORMDate_______________
Name of injured
person_________________________________________
Address______________________________________________
_____________________________
Phone No _____________________ Date of

14. birth________________________________________
Date of Accident ______________ Time of
accident_____________________________________
Where accident occurred
_____________________________________________________
______
Description of accident
_____________________________________________________
____________________________
Nature of injury
_____________________________________________________
____________________________
Action Taken
_____________________________________________________
____________________________
Outcome of accident
_____________________________________________________
____________________________
To whom accident reported
_____________________________________________________
____
Witness name __________________________Phone
No__________________________________
Person Completing
form_________________________________________________
________
Position ______________________ Signature
__________________________________________
Manager’s Signature _________________________ Date
_________________________________

15. Task 5- Identify resources (5 Marks)
AAC has setup a staff team to identify resource usage. As part
of the team, you will write a process / job task list. Limit
yourself to the specific area/tasks in which you are involved.
Calculate the cost of current usage of resources.
For this list you need to think about the resources that are used
to complete each process [2 marks]
Process / job task list / resource used
What natural resource is used in its production
How much control do you have over wasted resources?
Example : Print documents, Paper used
Tree, electricity
I can be more aware when printing documents on a day- to- day
basis.
Calculate the cost of current usage of resources [2 marks]
Resource being monitored
Unit of measurement
Cost per Hour
Date
Period of monitoring

16. Result
Comment
Lighting – 100 watt bulb
(20 working days * 8 hours) = 160 Hours and 1Kwatt =
1000watts
160*$2 = $320
Monday- Friday
9am – 5pm
Light on for 8 hours
Light on for 2 hours when area was not being used
water (bathroom – toilet and basin)

17. Find the annual cost of lighting. You are asked to calculate the
annual cost when light is on when the area is not in use.
Identify opportunities for improvement. [1 mark]
Annual calculation of number of hours light is on when the area
is not in use
Opportunities for improvement
Task 6- Workplace environmental survey (5 Marks)
Impressed with your information gathering and analysis skills,
AAC Manager has permitted you to carry out complete a walk
around survey and list your results in the table below
This simple task requires that you walk around and really
LOOK at areas of environmental impacts and inefficiency in
your workplace. Many of these areas are often caused by bad
habits that are easy to spot and straightforward to fix.
They can generally be broken down into four key categories:
• energy
• water
• waste
• pollution
Remember to be polite and diplomatic. You will be looking at
the work practices and habits of people who have been in the
workplace much longer than you!
Identified environmental
hazard
Suggested improvement

18. Suggested way to
monitor success of
the improvement
Overflowing rubbish bins in staff kitchen
Use larger bins
monitor compliance, inspect premises
Task 7- Developing an environmental policy (5 Marks)
As a new employee it is unlikely that you will have an
immediate impact on policy and work procedure development.
However it is a useful exercise to complete a basic

19. environmental policy for your workplace related to the
particular tasks that you complete. A basic template is included
below and will help guide your thoughts in developing your own
policy.
You task is to create a workplace environmental policy for AAC
Pty Ltd.
Sample Workplace Environmental Policy
I (employee): Student nameacknowledge that everything I do in
the day to day operation of my job could impact in a detrimental
way on the environment, unless I take the necessary care and
responsibility to prevent environmental damage.
I acknowledge the benefits of environmental management and
will take all reasonable and practical measures to prevent
or minimise harm to the environment. I will communicate all
environmental concerns to my supervisor/employer.
The activities and tasks that I am involved in that could impact
on the environment include:
–
–
–
–
–
–
–
I (supervisor/employer):
agree that the above list is accurate related to potential
environmental impacts and that
employee:

20. is provided every support/opportunity to minimise impacts in
their everyday work tasks.
Employee name:
Supervisor name:
Task 8- Waste issues and solutions (5 Marks)
In the table below provide an answer to the waste issues listed.
Complete the rest of the available space listing waste issues and
your solutions that are specific to your workplace
Waste Issue
What is your waste reduction idea
Excessive energy consumption by equipment
Excessive paper use
Dealing with organic food waste
Reducing Water use
Dealing with fat /oil / grease

21. Write in your own words, procedure to reduce excess paper
use.
Task 9- Legal compliance requirements (10 Marks)
When you are researching legal requirements the list below
should be considered to ensure you have thought of all
possibilities for AAC Pty Ltd.
· Water pollution, air pollution
· Worker health and safety
· Chemical spill and drift
· Waste disposal
· Biodiversity damage
Complete the table below. If you are unsure of the legal
compliance requirements talk to your Trainer and ask their help
as you complete the table.

22. Legal requirement
Who participates
in compliance
procedures
How is
compliance
monitored
What paperwork
is completed to
ensure compliance
Who do I report
breaches of
compliance
/hazards to?
Example: Must have
chemical accreditation
to purchase,
transport, use S7
chemicals
– Any person in the
workplace who will
purchase, transport,
use S7 chemicals
– Chemical
accreditation must be
current for 5 yrs
– Employer must keep
records that show

23. chemicals are handled
and used by trained,
accredited staff
– Chemical resellers
must have a record of
accreditation numbers
before selling chemical
– Chemical
store manifest
Immediate report to
manager to ensure
appropriate action
– If a spill occurs
– If a drift incident
occurs
– If a poisoning occurs

24. Project Case study
Task 10 – Develop procedures [20 marks]
You are working at the IT Help desk at ACA Pty Ltd. Sarah Li,
receptionist of the ACA Pty Ltd calls the Helpdesk, and reports
that she cannot find a file she is trying to open in Word. She
only saved it this morning.
Note: She has not saved the file as usual on the Network drive,
but got distracted and being unaware, saved the file in the
folder "Personal" on the C drive. The file is called
Contactlist.DOC.

25. Determine the approach you would take in supporting the above
person.
Your task is to complete the following:
1. List and describe the steps, including the prompts, you would
follow in supporting the user and solve the problem. [5 marks]
2. Create a Call log and document what you would write in the
log about [5 marks]
· The problem
· The resolution
Very often users ring the helpdesk with this type of problem.
Management has decided to provide some templates.
Sample Call Log
3. Design a list of tasks, in an appropriate order, that the staff
can follow when a client has a problem. This list needs to
include all the steps that staff need to follow if a client either
phones All IT Computer Company for support with a problem or
brings their computer into their office. (You can set this out in
two lists if preferred – one for phone problems and one for face-
to-face clients.) [10 marks]
Task 11 - Create a Fax [10 marks]
Your task is to design and create a fax for the following
scenario.
You work for the Netronics Pty Ltd at 1 Kent Street, Sydney

26. 2000. The I.T Manager, Mr Yogi Singh has asked you to send a
fax using the company letterhead.
Mr Yogi would like you to complete a fax from him to the
General Manager, John of the ACA Pty Ltd.
In the fax you need to include the following information:
The IBM servers that ACA Pty Ltd was enquiring about are now
in stock and are ready for delivery. You can include a price list
with the fax (in this scenario this is already printed on one
single page ready to go – do not make it up, just mention it in
your fax). The fax content will ask which printer they have
decided to purchase (if any) and what quantity they require.
A copy of the fax needs to go to Mr Yogi’s secretary, Ken
Johnson for filing.
ACA Pty Ltd is located at 501 George Street, Sydney 2000.
Their phone number is 9824242 and fax number is 98424243.
Mr. Yogi would like a reply as soon as possible.
The Netronics Pty Ltd’s phone number is 98999999 and their
fax number is 98999988. Fax must be filled with the details
written above. Do remember to write your name as the sender of
the Fax.
Task 12 – Create a Memo [10 marks]
Mr Yogi has asked you to send a Memo out to the following
staff in the sales department – Kesa , Lelei and Ron.
The memo is to let them know the IBM servers are in stock and
that they can request a price list from you. A copy of the memo
needs to go to Mr Yogi’s secretary, , Ken Johnson for filing.

27. In this task consider the following:
· Layout of the MEMO
· Correct placement of contact details
· All relevant content is included
· You have included details for the receiver of the message to
make contact easily for further clarification, or to ask questions.
Task 13 – Record a Message [10 marks]
You answer the phone for a colleague called Benjamin Junior II
who is not at his desk.
What do you say when you answer the phone.
The person on the phone is called Jim Nasser and He wanted to
speak to Mr Yogi about a quote he had prepared for him. He
needs to speak to him as soon as possible. Fill in the details of
the call on the message slip below. Use today's date and the
time you are doing the exercise.
Message Slip:
Message Slip
To
Date................... Time………….
From of
Area code Phone
Telephoned □ Please phone □

28. Came to see you □ Will call you again □
Wants to see you □ Returned your call □
Message
Message taken by
Knowledge and Skill Checklist
Knowledge and Skill Checklist
Demonstrated Competency (Y/N)
1
explain workplace safety procedures and instructions including:
checking systems and equipment
conducting routine work operations
requirements for personal protective equipment (PPE)
how to report incidents and injuries
2
explain emergency procedures including those for fires and
incidents
3
the meaning of commonly used hazard signs and safety symbols
4
summarise the duty holder responsibilities, as specified in WHS
Acts, regulations and codes of practice, of:
self and fellow workers
persons conducting businesses or undertakings (PCBUs)

29. officers
others in the workplace
5
explain the difference between hazards and risks
6
describe typical WHS hazards that may be present in the
workplace, the harm they can cause and how this harm occurs
7
outline the process of hazard identification and risk reduction.
8
Identifies and interprets information in relation to WHS and
emergency incidents
9
Uses structures and language appropriate to audience and
context in reports giving factual information
10
Uses structures and language appropriate to audience and
context in reports, descriptions, opinions and explanations
Extracts meaning from reports, descriptions, opinions and
explanations
11
Takes responsibility for following WHS legal requirements
Follows protocols and procedures related to own role
Seeks assistance from others when WHS issues are beyond
scope of immediate responsibilities
12
Plans, organises and implements routine tasks in order to
optimise health and safety

30. Selects and implements actions from predetermined procedures
Comments:
Trainer Signature: (This is combined to use the coversheet
trainer signature)
Knowledge and Skill Checklist
Knowledge and Skill Checklist
Demonstrated Competency (Y/N)
1
identify environmental and resource hazards/risks as well as
environmental or sustainability legislation, regulations and
codes of practice applicable to own role
2
outline sustainability requirements in the workplace
3
identify reporting channels and procedures to report breaches
and potential issues
4
identify where to find environmental and resource efficiency
systems and procedures.
5
Recognises and interprets textual information to establish job
requirements from relevant information
6
Completes documents using required formats
7

31. Articulates ideas clearly and uses simple and relevant language
to identify and report issues to designated person
8
Calculates basic metric measurements to determine resource
usage
9
Understands and adheres to legal and regulatory responsibilities
related to own work
10
Selects and uses appropriate conventions and protocols when
communicating with co-workers in range of work contexts
Collaborates and cooperates with others to achieve joint
outcomes
11
Implements actions as per plan, taking some responsibility for
sequencing and timing of tasks
Uses main features and functions of digital tools to complete
work tasks and access information
Analyses current practices to identify opportunities for
improvement.
Comments:
Trainer Signature: (This is combined to use the coversheet
trainer signature)

32. Knowledge and Skill Checklist
Knowledge and Skill Checklist
Demonstrated Competency (Y/N)
1
describe current industry accepted hardware and software
including:
features and capabilities
product directions
2
outline the operational environment, including the:
customer base
company products
services
3
outline the organisational policies and procedures that cover:
code of conduct
mission statement
routine work processes
systems, management structure and governance arrangements
4
outline the principles of equal employment opportunity (EEO)
and anti-discrimination
5
explain the role and positioning of information and
communications technology (ICT) within the overall business
objectives of the organisation.
6
Reviews and evaluates a range of textual information to identify

33. relevant information relating to the job role, enquiry and
organisation
7
Uses correct terminology, naming conventions and clear and
detailed language to convey explicit information, requirements
and recommendations
Records key information in a sequential manner, using correct
spelling and grammar in a format appropriate to audience
8
Uses effective questioning and active listening techniques to
elicit information about job roles and clarify client queries
Contributes to an effective working environment by
communicating with others in a timely and courteous manner
and using clear, easy-to-understand and non-discriminatory
language and behaviour
9
Takes some personal responsibility for adherence to legal and
regulatory requirements
10
Seeks to cooperate with others to achieve results in immediate
work context
Selects from small range of communication modes, forms and
channels to meet a specific purpose within the immediate work
context
11
Plans routine tasks with familiar goals and outcomes, taking
some limited responsibility for decisions regarding sequencing
Understands the purpose and specific functions of common
digital tools used in work contexts
Uses digital technology for basic reading, recording and
searching information, and for communications following

34. routine procedures and security requirements
Comments:
Trainer Signature: (This is combined to use the coversheet
trainer signature)
IT in Sustainable Environment - Assessment Task 1
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v4, Last updated on 24/06/2015