SlideShare a Scribd company logo
1 of 1
Download to read offline
© Copyright 2011 Martin Walsh
Conceptual Digital Measurement Framework Ver1                                                                                                                                http://twitter.com/martinwalsh

Customer Lifecycle (B2B)                                                                                                                                              Post Sales
   Perceptual                                                                                                                                                                                    Connect to
                          Unaware of              Need to Understand         Want to Investigate              Ready to Talk to            Plan to Deploy &
   Journey of             Capabilities                  Value                   / Evaluate                       Vendor                    Develop Skills
                                                                                                                                                                   Use & Extract Value          Community to
   Customers                                                                                                                                                                                   Share & Engage




    Customer                                                                                                                                                                                  Engage, Advocate
                           Awareness              Interest / Research              Consideration               Purchase Intent         Purchase & Deploy              Use & Support
    Lifecycle                                                                                                                                                                                    or Detract


                    •     Discover                 •      Education          •     Product                •     Whitepapers /         •     Learn                 •    Help              •   Troubleshoot
                    •     Learn About              •      Research                 Comparisons                  TCO Reports           •     Stay Up To Date       •    How To            •   Community
Customer Interest   •     Trust                    •      Benefits           •     Evaluation/Trial       •     Pricing /             •     Downloads             •    eLearning             Contribution
     / Tasks        •     Authority                •      Value              •     Analysis                     Licensing                                         •    Q&A’s             •   Forums
                                                                             •     Case Studies           •     How to Buy                                                               •   Customer Support


                    Get Attention / Get
 Digital Strategy         Found
                                                    Inspire / Inform                     Influence, Persuade, Engage,                          Convert                    Satisfy             Retain / Energise


                        Maximise Reach ,                                                                          Optimise
  Measurement                                            Maximise                   Optimise                                                                       Maximise Customer         Up Sell / Cross Sell /
                        Discoverability &                                                                     Conversions / End           Maximise Sales
   Objective                                            Engagement                 Engagement                                                                         Satisfaction                  Retain
                        Initial Responses                                                                         Actions

                                                                                                Ad Serving / Tracking – DoubleClick / Atlas

                                                                                               Search Engine Marketing – Marin & Covario

  Data Sources                       Marketing Automation ((Email, Leads Nurturing &Management) – Unica, Exact Target, Responsys                              CRM- Dynamics CRM, Salesforce.com

                                                                         Web Analytics – Coremetrics, NetInsights, WebTrends, Omniture, Google Analytics

                                            Customer Satisfaction – Comscore, Get Satisfaction.                           Social Media / Sentiment – TruCast, Radian6, Converseon, Nielsen

                                                                                     Content
                          Impressions                  Unique Visitors                                                    # End Actions (EA)                              Churn              Lifetime Value (LTV)
                                                                                 Engagement Rate

                        Initial Response          Landing/Entry Page             Cost per Engaged
                                                                                                                      Cost Per End Action (CPEA)                       Opt Out Rate
                            Rate (IRR)             Engagement Rate                     Visit
      KPI’s
                         Cost Per Initial          Continued Action              Cost Per Visit that            # Prospects /
(Examples and not       Response (CPIR)               Rate (CAR)                    Consumes                     Responders
                                                                                                                                           Lead Scoring
   Exhaustive)
                                                                                                                                            Leads / Win
                         Share of Voice                                                                       Cost per Prospect
                                                                                                                                          Revenue / Sales

                                                                           Qualitative - CSAT (customer satisfaction), NSAT (net satisfaction), Sentiment

More Related Content

What's hot

What's hot (20)

Customer Segmentation Principles
Customer Segmentation PrinciplesCustomer Segmentation Principles
Customer Segmentation Principles
 
Ai in marketing: How Business & Marketing can benefit from adopting AI & ML
Ai in marketing: How Business & Marketing can benefit from adopting AI & MLAi in marketing: How Business & Marketing can benefit from adopting AI & ML
Ai in marketing: How Business & Marketing can benefit from adopting AI & ML
 
Modeling The Market Mix Modeling Problem (Media Mix Optimization)
Modeling The Market Mix Modeling Problem (Media Mix Optimization)Modeling The Market Mix Modeling Problem (Media Mix Optimization)
Modeling The Market Mix Modeling Problem (Media Mix Optimization)
 
Tactical to Transformational: The Evolution of Marketing Operations
Tactical to Transformational: The Evolution of Marketing OperationsTactical to Transformational: The Evolution of Marketing Operations
Tactical to Transformational: The Evolution of Marketing Operations
 
Reimagine Growth: Execute on your customer journey strategy
Reimagine Growth: Execute on your customer journey strategyReimagine Growth: Execute on your customer journey strategy
Reimagine Growth: Execute on your customer journey strategy
 
Big Data & Analytics 101: How Customer Lifetime Value Enhances Predictive Mar...
Big Data & Analytics 101: How Customer Lifetime Value Enhances Predictive Mar...Big Data & Analytics 101: How Customer Lifetime Value Enhances Predictive Mar...
Big Data & Analytics 101: How Customer Lifetime Value Enhances Predictive Mar...
 
Web analytics an intro
Web analytics   an introWeb analytics   an intro
Web analytics an intro
 
Definitive Guide to Sales Enablement
Definitive Guide to Sales EnablementDefinitive Guide to Sales Enablement
Definitive Guide to Sales Enablement
 
web analytics overview
web analytics overviewweb analytics overview
web analytics overview
 
Lead Nurturing: Multichannel Relationship Strategies to Take a Contact from P...
Lead Nurturing: Multichannel Relationship Strategies to Take a Contact from P...Lead Nurturing: Multichannel Relationship Strategies to Take a Contact from P...
Lead Nurturing: Multichannel Relationship Strategies to Take a Contact from P...
 
Marketing automation
Marketing automation Marketing automation
Marketing automation
 
Sales force automation
Sales force automationSales force automation
Sales force automation
 
Intro to Digital Marketing (slideshare)
Intro to Digital Marketing (slideshare)Intro to Digital Marketing (slideshare)
Intro to Digital Marketing (slideshare)
 
Agile Marketing Toolkit
Agile Marketing ToolkitAgile Marketing Toolkit
Agile Marketing Toolkit
 
Building Customer Success Organizations
Building Customer Success OrganizationsBuilding Customer Success Organizations
Building Customer Success Organizations
 
Data Restart 2022: Roman Appeltauer - Aktivace first-party dat pomocí SGTM
Data Restart 2022: Roman Appeltauer - Aktivace first-party dat pomocí SGTMData Restart 2022: Roman Appeltauer - Aktivace first-party dat pomocí SGTM
Data Restart 2022: Roman Appeltauer - Aktivace first-party dat pomocí SGTM
 
Customer Personas
Customer PersonasCustomer Personas
Customer Personas
 
Account based marketing: from strategy and plans to execution and insights
Account based marketing: from strategy and plans to execution and insightsAccount based marketing: from strategy and plans to execution and insights
Account based marketing: from strategy and plans to execution and insights
 
Account-Based Marketing 101
Account-Based Marketing 101Account-Based Marketing 101
Account-Based Marketing 101
 
What Is Account Based Marketing?
What Is Account Based Marketing?What Is Account Based Marketing?
What Is Account Based Marketing?
 

Similar to Digital Measurement Framework Summary by Martin Walsh

Saa s sales and marketing lilia shirman_marketngcamp-for web
Saa s sales and marketing lilia shirman_marketngcamp-for webSaa s sales and marketing lilia shirman_marketngcamp-for web
Saa s sales and marketing lilia shirman_marketngcamp-for web
Paul Wcislo
 
Client compass 1.4
Client compass 1.4Client compass 1.4
Client compass 1.4
kkiyer
 
Customer Insights into Loyalty
Customer Insights into LoyaltyCustomer Insights into Loyalty
Customer Insights into Loyalty
Christine Crandell
 
Generate Leads From Inbound Marketing
Generate Leads From Inbound MarketingGenerate Leads From Inbound Marketing
Generate Leads From Inbound Marketing
CRMT Digital
 
AMA-NetBase Webcast - Making Social Media Work for You
AMA-NetBase Webcast - Making Social Media Work for YouAMA-NetBase Webcast - Making Social Media Work for You
AMA-NetBase Webcast - Making Social Media Work for You
MritunjayK
 
CRM & Multi-Channel Marketing Theatre; Discover how Aimia is using IBM Unica'...
CRM & Multi-Channel Marketing Theatre; Discover how Aimia is using IBM Unica'...CRM & Multi-Channel Marketing Theatre; Discover how Aimia is using IBM Unica'...
CRM & Multi-Channel Marketing Theatre; Discover how Aimia is using IBM Unica'...
TFM&A
 
Act-on Presentation for Chicago AMA CRM Event
Act-on Presentation for Chicago AMA CRM EventAct-on Presentation for Chicago AMA CRM Event
Act-on Presentation for Chicago AMA CRM Event
Chicago AMA
 

Similar to Digital Measurement Framework Summary by Martin Walsh (20)

Understanding user behaviour in the omni channel world- jwt
Understanding user behaviour in the omni channel world- jwtUnderstanding user behaviour in the omni channel world- jwt
Understanding user behaviour in the omni channel world- jwt
 
Saa s sales and marketing lilia shirman_marketngcamp-for web
Saa s sales and marketing lilia shirman_marketngcamp-for webSaa s sales and marketing lilia shirman_marketngcamp-for web
Saa s sales and marketing lilia shirman_marketngcamp-for web
 
Client compass 1.4
Client compass 1.4Client compass 1.4
Client compass 1.4
 
Marketing ROI Workshop
Marketing ROI WorkshopMarketing ROI Workshop
Marketing ROI Workshop
 
Connectedness Gets Personal - Adam Lavelle - iCrossing
Connectedness Gets Personal - Adam Lavelle - iCrossingConnectedness Gets Personal - Adam Lavelle - iCrossing
Connectedness Gets Personal - Adam Lavelle - iCrossing
 
Kaizen corporate presentation
Kaizen corporate presentationKaizen corporate presentation
Kaizen corporate presentation
 
Customer Insights into Loyalty
Customer Insights into LoyaltyCustomer Insights into Loyalty
Customer Insights into Loyalty
 
Generate Leads From Inbound Marketing
Generate Leads From Inbound MarketingGenerate Leads From Inbound Marketing
Generate Leads From Inbound Marketing
 
Making Your Business More Social
Making Your Business More SocialMaking Your Business More Social
Making Your Business More Social
 
Finding Fanatics
Finding Fanatics Finding Fanatics
Finding Fanatics
 
Day in the life customer keynote 2012
Day in the life customer keynote 2012Day in the life customer keynote 2012
Day in the life customer keynote 2012
 
Slides - Enabling Custom Sales Training through Blended Programs
Slides - Enabling Custom Sales Training through Blended ProgramsSlides - Enabling Custom Sales Training through Blended Programs
Slides - Enabling Custom Sales Training through Blended Programs
 
Social Media Measurement and ROI: One Company’s Perspective
Social Media Measurement and ROI: One Company’s PerspectiveSocial Media Measurement and ROI: One Company’s Perspective
Social Media Measurement and ROI: One Company’s Perspective
 
Proving the business value of social media
Proving the business value of social media Proving the business value of social media
Proving the business value of social media
 
Revolutionize Your Customer Service Culture
Revolutionize Your Customer Service CultureRevolutionize Your Customer Service Culture
Revolutionize Your Customer Service Culture
 
AMA-NetBase Webcast - Making Social Media Work for You
AMA-NetBase Webcast - Making Social Media Work for YouAMA-NetBase Webcast - Making Social Media Work for You
AMA-NetBase Webcast - Making Social Media Work for You
 
CRM & Multi-Channel Marketing Theatre; Discover how Aimia is using IBM Unica'...
CRM & Multi-Channel Marketing Theatre; Discover how Aimia is using IBM Unica'...CRM & Multi-Channel Marketing Theatre; Discover how Aimia is using IBM Unica'...
CRM & Multi-Channel Marketing Theatre; Discover how Aimia is using IBM Unica'...
 
'Right content, right time' the McAfee lead nurture programme - CRM Technologies
'Right content, right time' the McAfee lead nurture programme - CRM Technologies'Right content, right time' the McAfee lead nurture programme - CRM Technologies
'Right content, right time' the McAfee lead nurture programme - CRM Technologies
 
Act-on Presentation for Chicago AMA CRM Event
Act-on Presentation for Chicago AMA CRM EventAct-on Presentation for Chicago AMA CRM Event
Act-on Presentation for Chicago AMA CRM Event
 
Developing Social Media as a Sales Channel
Developing Social Media as a Sales ChannelDeveloping Social Media as a Sales Channel
Developing Social Media as a Sales Channel
 

More from Martin Walsh

More from Martin Walsh (13)

Long Tan Veteran Major Morrie Stanley - New Zealand Prime Minister Letter
Long Tan Veteran Major Morrie Stanley - New Zealand Prime Minister LetterLong Tan Veteran Major Morrie Stanley - New Zealand Prime Minister Letter
Long Tan Veteran Major Morrie Stanley - New Zealand Prime Minister Letter
 
Long Tan Veteran Major Morrie Stanley - Australian Prime Minister Letter
Long Tan Veteran Major Morrie Stanley - Australian Prime Minister LetterLong Tan Veteran Major Morrie Stanley - Australian Prime Minister Letter
Long Tan Veteran Major Morrie Stanley - Australian Prime Minister Letter
 
Basic CHAMP Sales Qualification Playbook
Basic CHAMP Sales Qualification PlaybookBasic CHAMP Sales Qualification Playbook
Basic CHAMP Sales Qualification Playbook
 
A Digital Future - Transforming NSW Government [Presentation]
A Digital Future - Transforming NSW Government [Presentation]A Digital Future - Transforming NSW Government [Presentation]
A Digital Future - Transforming NSW Government [Presentation]
 
A Digital Future - Transforming NSW Government
A Digital Future - Transforming NSW GovernmentA Digital Future - Transforming NSW Government
A Digital Future - Transforming NSW Government
 
A Digital Marketing Platform Strategy
A Digital Marketing Platform StrategyA Digital Marketing Platform Strategy
A Digital Marketing Platform Strategy
 
Social Media (Influence) Marketing by Martin Walsh
Social Media (Influence) Marketing by Martin WalshSocial Media (Influence) Marketing by Martin Walsh
Social Media (Influence) Marketing by Martin Walsh
 
Sponsor Generated Programming SPAA Fringe 2010
Sponsor Generated Programming SPAA Fringe 2010Sponsor Generated Programming SPAA Fringe 2010
Sponsor Generated Programming SPAA Fringe 2010
 
Search Engine Marketing Digital Readiness Training V4
Search Engine Marketing Digital Readiness Training V4Search Engine Marketing Digital Readiness Training V4
Search Engine Marketing Digital Readiness Training V4
 
Monologue to Dialogue Social Media And Digital Marketing MWalsh
Monologue to Dialogue Social Media And Digital Marketing MWalshMonologue to Dialogue Social Media And Digital Marketing MWalsh
Monologue to Dialogue Social Media And Digital Marketing MWalsh
 
Events 2.0 And Digital Marketing Presentation V3
Events 2.0 And Digital Marketing Presentation V3Events 2.0 And Digital Marketing Presentation V3
Events 2.0 And Digital Marketing Presentation V3
 
Digital Marketing And Events 2.0 Draft Ver6
Digital Marketing And Events 2.0 Draft Ver6Digital Marketing And Events 2.0 Draft Ver6
Digital Marketing And Events 2.0 Draft Ver6
 
Social CRM Definition By Martin Walsh
Social CRM Definition By Martin WalshSocial CRM Definition By Martin Walsh
Social CRM Definition By Martin Walsh
 

Recently uploaded

FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
lizamodels9
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
dlhescort
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
allensay1
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
 

Recently uploaded (20)

FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLWhitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
 
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
 

Digital Measurement Framework Summary by Martin Walsh

  • 1. © Copyright 2011 Martin Walsh Conceptual Digital Measurement Framework Ver1 http://twitter.com/martinwalsh Customer Lifecycle (B2B) Post Sales Perceptual Connect to Unaware of Need to Understand Want to Investigate Ready to Talk to Plan to Deploy & Journey of Capabilities Value / Evaluate Vendor Develop Skills Use & Extract Value Community to Customers Share & Engage Customer Engage, Advocate Awareness Interest / Research Consideration Purchase Intent Purchase & Deploy Use & Support Lifecycle or Detract • Discover • Education • Product • Whitepapers / • Learn • Help • Troubleshoot • Learn About • Research Comparisons TCO Reports • Stay Up To Date • How To • Community Customer Interest • Trust • Benefits • Evaluation/Trial • Pricing / • Downloads • eLearning Contribution / Tasks • Authority • Value • Analysis Licensing • Q&A’s • Forums • Case Studies • How to Buy • Customer Support Get Attention / Get Digital Strategy Found Inspire / Inform Influence, Persuade, Engage, Convert Satisfy Retain / Energise Maximise Reach , Optimise Measurement Maximise Optimise Maximise Customer Up Sell / Cross Sell / Discoverability & Conversions / End Maximise Sales Objective Engagement Engagement Satisfaction Retain Initial Responses Actions Ad Serving / Tracking – DoubleClick / Atlas Search Engine Marketing – Marin & Covario Data Sources Marketing Automation ((Email, Leads Nurturing &Management) – Unica, Exact Target, Responsys CRM- Dynamics CRM, Salesforce.com Web Analytics – Coremetrics, NetInsights, WebTrends, Omniture, Google Analytics Customer Satisfaction – Comscore, Get Satisfaction. Social Media / Sentiment – TruCast, Radian6, Converseon, Nielsen Content Impressions Unique Visitors # End Actions (EA) Churn Lifetime Value (LTV) Engagement Rate Initial Response Landing/Entry Page Cost per Engaged Cost Per End Action (CPEA) Opt Out Rate Rate (IRR) Engagement Rate Visit KPI’s Cost Per Initial Continued Action Cost Per Visit that # Prospects / (Examples and not Response (CPIR) Rate (CAR) Consumes Responders Lead Scoring Exhaustive) Leads / Win Share of Voice Cost per Prospect Revenue / Sales Qualitative - CSAT (customer satisfaction), NSAT (net satisfaction), Sentiment