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PAYING ATTENTION
  Awareness of the world around us
MACEY’S

                        Opportunities for
Crowded merchandise     Improvement
Lack of customer        - More Customer Service
service
                        - Less clutter/easier
Lack of lighting and    navigation
efficient showcases
                        - Interior design
Ugly colors/ no style
                        - Brighter lighting
VERIZON
                           Opportunities
Strengths
                           Add more gadgets to play
Immediate customer         with, not just one of each
service                    model

large, welcoming opening   Move phones to the
                           middle of the floor so they
Nice color scheme          are easier to test out

Warm                       Move accessories to the
                           perimeter
VANS
                          Opportunity
Modern, well designed
entrance                    Move register to the
                            middle
Hip, sleek interior
                            Less clutter/ easier to see
Shoes showcased in the      all products
back
                            Turn down bad music
Shoes showcased outside
of store                    Add sales rack at entrance
APPLE

Well designed, intuitive
                               Opportunities
layout
                                 Greater explanation of
Ample customer service
                                 available products
and cashiers
                                 Demo area
Plenty of gadgets to play
with                             Refurbished area?

Great display in store front
and exterior design
DIESEL

                     Opportunities
Hip style/ vibe
                       Sale rack in front
Fitting music
                       More merchandise in the
Easy to navigate       middle of the store

Awesome mannequin      Draw customers in with
display in front       promotion

                       Better signage
POLO

Extravagant storefront    Opportunities

Expensive build out         Less clutter

Nice clothing               Nicer salesperson

Hard to navigate/ get       More open feeling
around with other
                            Sales rack
customers in store

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Observation

  • 1. PAYING ATTENTION Awareness of the world around us
  • 2. MACEY’S Opportunities for Crowded merchandise Improvement Lack of customer - More Customer Service service - Less clutter/easier Lack of lighting and navigation efficient showcases - Interior design Ugly colors/ no style - Brighter lighting
  • 3. VERIZON Opportunities Strengths Add more gadgets to play Immediate customer with, not just one of each service model large, welcoming opening Move phones to the middle of the floor so they Nice color scheme are easier to test out Warm Move accessories to the perimeter
  • 4. VANS Opportunity Modern, well designed entrance Move register to the middle Hip, sleek interior Less clutter/ easier to see Shoes showcased in the all products back Turn down bad music Shoes showcased outside of store Add sales rack at entrance
  • 5. APPLE Well designed, intuitive Opportunities layout Greater explanation of Ample customer service available products and cashiers Demo area Plenty of gadgets to play with Refurbished area? Great display in store front and exterior design
  • 6. DIESEL Opportunities Hip style/ vibe Sale rack in front Fitting music More merchandise in the Easy to navigate middle of the store Awesome mannequin Draw customers in with display in front promotion Better signage
  • 7. POLO Extravagant storefront Opportunities Expensive build out Less clutter Nice clothing Nicer salesperson Hard to navigate/ get More open feeling around with other Sales rack customers in store

Editor's Notes

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