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Your Greatest Threats Come from Within
- 1. #1 All-in-One Enterprise Backup and Continuity The Enemy Within February X, 2018 Dick Csaplar – Product Marketing Manager
- 2. © 2017 Unitrends 2 Minutes Count! *Average Cost of Downtime - $9,000 per minute Source: Ponemon Institute© Research Report https://www.vertivco.com/globalassets/documents/reports/2016-cost-of-data-center-outages-11-11_51190_1.pdf Availability Downtime (Year) Downtime (Month) Downtime Cost (Month)* 99% 3.7 days 7.2 hours $3.9m 99.9% 8.8 hours 44 minutes 396K 99.99% 52 minutes 4 minutes $36K
- 3. © 2017 Unitrends 3 Causes of Downtime 23% 22% 17% 11% 10% 7% 5% 4% Human Error SW Issues Server Room Issues Power Outage On-site Disaster Virus/Malware Hardware Error Natural Disaster Source: CRN Magazine: http://www.crn.com/slide-shows/storage/240006796/8-surprising-disaster-recovery-stats.htm/pgno/0/7
- 4. Types of employees for which you need protection
- 5. #1 – Those that Install Untested Software
- 6. © 2017 Unitrends 6 Copy Data Management (CDM) • Uses backup data (i.e. production copies) • Orchestrates instant recovery of on-demand labs • Isolates labs from production • Controls lab access to key stakeholders • Supports physical and virtual environments Easily spin up a Test / Dev environment Provides instant access to production data, applications, and full labs for test, dev, compliance, and other business functions with no impact to the production environment
- 7. © 2017 Unitrends 7 Now - Security Integrated Copy Data Management Add a security scan to any Copy Data Management job • ClamAV antivirus can scan for threats prior to spinning up test / dev environments • Off-loads some security from production servers • Ensures test / dev environments are virus free • Another step to attack ransomware
- 8. #2 – Malicious Employees
- 9. © 2017 Unitrends 9 Role-based Management What it does? Provides self-service and granular control of backup and recovery at the system and database level. How does it work? • Assign backup or recovery operation • Select scope – system, database Customer benefits “Less work for me. My SQL admin can do her own recoveries without messing up the rest of the environment.”
- 10. © 2017 Unitrends 10 3-2-1 Data Protection Strategy Off-site replication Cloud-based storage Infinite retention Archives Limit Damage from File Deletion
- 11. © 2017 Unitrends 11 Don’t Forget SaaS Apps - Office 365 • Restore email in seconds instead of hours • Recover calendars and contacts—something Office 365 can’t do natively • Even recover entire folders, accounts, and mailboxes
- 12. #3 – Ransomware Click Bait
- 13. © 2017 Unitrends 13 2016 Ransomware Events by Industry Source: Baker, Donelson, Bearman, Caldwell & Berkowitz, PC
- 14. © 2017 Unitrends 14 Protect Secure Test Detect Recover The Right Backup Solution Fights Ransomware Multiple Ways New! Often ignored ! Over- looked!
- 15. © 2017 Unitrends 15 Simplicity means fewer gaps that ransomware can exploit Old World New World Secure Hardened Linux
- 16. © 2017 Unitrends 16 Get More Confidence with Recovery AssuranceTest
- 17. © 2017 Unitrends 17 Ransomware 2.0 Catch them in the act before the damage is done New malware variants operate in stealth mode, encrypting at a slower rate to stay under the detection radar AI in 10.1 runs every backup against every file, analyzing the randomness of file changes to identify infected backups Email and dashboard alerts are immediately sent to administrators Suspected files are flagged with an icon Detect
- 18. #4 – Data Hoarders
- 19. © 2017 Unitrends 19 Growing Amounts of Data Being Protected 44% 56% Many large enterprises protect over a PB of data. 0% 10% 20% 30% 40% 50% 60% 70% 1 - 25TB 26 - 100TB Over 100TB 2016 2017
- 20. © 2017 Unitrends 20 1. Forever Cloud Long-Term Retention Purchased in 500GB increments of protected capacity Tiered Cloud Structure 2. Choose Your Retention Window Available for: 3. Choose Your DRaaS Configure various options 4. Add Elite or Premium DRaaS per instance Add 1 or 24 Hour SLA and Recovery Assurance
- 21. © 2017 Unitrends 21 Unitrends Cloud Cost Calculator https://www.unitrends.com/ cloud-cost-comparison-calculator- full-version
- 22. #5 – Everyone
- 23. © 2017 Unitrends 23 Fast Recoveries You should be able to recover a deleted file in less than 5 minutes • Log-on to the file being active • Intuitive User Interface – no training required • Any IT member should be able to do it
- 24. © 2017 Unitrends 24 Easy to Understand Interface
- 25. © 2017 Unitrends 25 Call to Action– Visit www.Unitrends.com Take a 5 Minute DR Health Check Download at https://unitrends.typeform.com/to/N36LTm? See what others project as to the size and timing of a downtime event Request a Demo Register at https://www.unitrends.com/products/demos/unitrends-backup-live-demo Talk with One of Our Continuity Experts Get immediate assistance: https://www.unitrends.com/company/contact
Editor's Notes
- Thanks I appreciate you joining today - Hope not to take too much of your time As Kevin said my name is … and I am the Product Marketing Manager for Unitrends. - Burlington Want to take the next 20 minutes or so sharing how you can shorten the time between disaster and recovery.
- You may think you are protected but today even the shortest periods of downtime are expensive. Even if you believe you can provide your company uptime of 99% it can still cost you about $4M in costs and lost business – assuming average cost of downtime is $9K per minute The whole reason for recovery technologies is to reduce the amount of enterprise downtime. Even reducing the amount of downtime from 99.9% to 99.99% can save average enterprises over $4 million a year. These numbers are what is driving the adoption of these new technologies.
- Previous job was an analyst. This jives with my research Largest cause of downtime is human error – factor in other causes Traditional DR marketing actually covers just 25% of causes 4% natural disaster – compare this with the % of DR material on the web
- 5 Currently available technologies – our goal for the webcast. These are available today and they should be in the tool box of every IT organization charged with protecting company’s data and applications
- This is the number 2 cause of downtime
- Backups are for more than just recovery – touch every aspect of the business Looking for ways to use backups to increase productivity, eliminate downtime This is best practices – spin up Tet Dev environment m- on the backup appliance, on a remote server or in the cloud.
- Virus scans can sometimes suck up a lot of server capacity. Sometime certain production machines are too impacted to scan for viruses in production. Security Integrated CDM with Unitrends 10.1 allows you to perform this function against your backups. ClamAV, an open source Linux antivirus software package is now included with 10.1 so you can add a security scan prior to bringing up a test dev environment.
- Included in cause #1 – Human error As an analyst it was hard to get data to research this – no admit that HR was so bad or employee rage would be allowed to grow so large. Anacdotal evidence is that this is fairly common
- Odd that we are discussing a way to give more people access to backups. But this is critical, especially for mid-sized and large companies. Role-based management – let data owners manage their own data. They see only the data files that you assign, you assign levels of privilege UI is easy enough for non-technical users to understand and perform tasks
- Follow best practices in protecting data. 3 copies, 2 formats 1 offsite
- As most employees primarily have access to Outlook, that is the data that they would delete The basic data protection from Microsoft will not do it – employee deletes data and empties wastebasket – data gone. This is true for SharePoint and One Drive as well. Unitrends O365 protection allows infinite recovery so nothing is ever really deleted. You should be able to do in 5 minutes what it might take 5 hours to do using Office 365 archiving tools. Plus, you need granular recovery - not just email but things like folders, calendars, contacts, - and broad levels of recovery - entire accounts
- Malware / virus is cause number 6 Backups now playing a larger role in limiting impact
- Ransomware affects all industries but healthcare and financial the most. We anticipate new, more powerful ransomware attacks in 2018 Introducing enhanced automated detection and recovery from ransomware
- You need a 5 step program to fight against ransomware: We all know protect and recover Protect is to have a good virus scanner and educate your users not click on suspect docs Recover is to have a backup solution as this is the only sure way to recover from an attack. Even paying is not really recovering as you then go on a short list of willing to pay targets We are going to focus on three steps most organizations don’t consider – Secure, Test and Detect
- The first best practice – use a single vendor to handle your entire backup and recovery solution. A multi-vendor solution opens gaps that can be exploited y ransomware criminals. If you have two or more vendors you will be condemned to trying to figure out where your problem lies and which vendor to call for support. A quick view of our offerings: A Single fully integrated solution If you tried to put together your own solution (that is what some vendors require you to do) it could require at least 9-10 components and then you would have tons of interoperability and support issues The image is our Recovery Series all-in-one hardware backup and continuity appliance. We also have a software appliance call Unitrends Backup that can run on one of your servers and use your existing storage devices. Unitrends appliances include software to fully integrate with our own cloud but we also work with hyperscale clouds such as AWS and Azure
- A formal report with detailed information can be used to for compliance reporting Many of our Healthcare customers use the report for HIPAA compliance – to prove they have a recovery plan and can meet their forecasted recovery points and times.
- As ransomware evolves, so do we Newer versions encrypt more slowly – we catch it Unitrends 10.1 includes the ability to quickly and accurately identify ransomware activity as part of every backup
- While not an official cause of downtime this is increasing the challenge of backup and data proteciton
- 2017 Cloud survey found companies protecting larger volumes of data. We find 10% compounding growth rates per year for total volumes of storage are about average. PB volumes of data are now not uncommon Also being told to store them for longer periods of time with data compliance requirements from some industries Example – pharma – examples
- Look to Cloud storage as it is much cheaper than buying SANs or NAS devices. You can also use the same data for DRaaS to reduce downtime. Simple to buy - We offer tiered cloud services: You can purchase protection just for what you want to protect. You purchase in 500GB blocks the data you want for long term retention of disaster recovery purposes. We can use the same file for both DR or archiving. Next you purchase the length of time you want the data stored. 90 days – 7 years to forever – most companies have data retention schedules so you can match these to your cloud storage – 3 years for press information, 7 years for tax information, etc. Then you choose DRaaS services you want – unlimited or you select what workloads to come up, in what order - low cost per instance Finally, for critical machines we have Premium DRaaS – with a 1 hour SLA – we do monthly testing and present you a report to address any issues found. We understand what you want to do and we make sure it will happen – this is a contractual SLA that you will never get from Azure or AWS.
- Those were just sample configurations. We have on our web site a cloud cost calculator. You can vary the scenarios and make the variables represent your specific requirements. This way you can see for yourself how cloud costs can vary greatly depending on your situation.
- Finally – sorry to say – we are all causes of lost data and drags on IT time.
- File recovery is the most common, unscheduled, interrupt driven task IT is asked to perform. Many stories of users calling to say “ Don’t know who lost my file but it is just gone”
- Here is the dashboard See Recover button – easy to identify previous backups, files that are included and recovery is just pushing a single button These are actually tiles that can be moved
- We have some resources that might interest you if you want more information: Take this 5 Minute DR Checkup to see how prepared you are for the future. You will see what others in the industry project as to the size and timing of a downtime event. You will also receive advice on how to reduce that impact and speed the time of your recovery. The tool also includes access to four calculators you can use to fine tune with your specific metrics and gain insights to your specific set of circumstances. We have free trials of both our hardware and software backup and business continuity appliances. Go to our website and click on free-downloads. We have demos and links to contact experts who can go deeper into the solutions I described for you today. Now back to Kevin to host the Q & A portion of the webcast.